This review is only for Cynthia Martinez at the Salon!! I went in to get a balayage and a haircut. Cindy is the SALON MANAGER and was pretty rude from the beginning, but I didn't let that bother me. I thought, as long as she does a good job it doesn't matter. She finished and I went home and as soon as I got home I realized how bad it actually was. There were lines in my hair so you could see exactly where it went from light to dark and there were so many bumps in the color. I called and made an appointment to fix it. When I got there, she told me that she still had a few people in front of me, so I was not seen until 1:40pm when my appointment was at 1pm. Again, she was pretty rude and said she couldn't see where the problem was, acting like I made it up. She was almost blaming it on me saying that the color I picked was too light and the reason it's messed up is because I have such thick hair. All she did was add some highlights and I basically went home with the same hair I came in with. Overall, this was a terrible experience. As a professional, when you mess up, you should be mature enough to admit it and fix the problem, not blame the customer. I can't believe I paid so much money for this and I'm stuck with horrible hair! UPDATE: Ruhie from Ulta called and offered a refund for this service. She was extremely nice and so apologetic, even though it wasn't her fault. Again, the above review is only for Cindy. read more

Ulta Beauty - This was the "balayage" done on my hair by Cindy who is the Salon Manager. Can't believe I paid so much money for this! - Cosmetics & Beauty Supply Near Me - Queens, New York

First time here I had a great experience. I usually go to Sephora (eek) but Im often ignored. I was needing a color match in a new foundation and the exquisitely BEAUTIFUL Anastasia helped me find one. She was so helpful and didn't want to give up even though it was hard to match my skin tone! I hope a manager will see this :) read more

This joint has everything you can think of for skincare. Even though this is the only one i've been too I enjoy coming here for my skin products, hair care among many other products. The parking is no problem because it allows you to be here for an hour for free. the only thing that's annoying is that there's usually only two registers open but the line goes moderately fast. read more

5 stars for customer service! I came in looking for a few beauty products and I had no clue what go get because there was so many options. I left here with everything I needed ...and a little more :) definitely will be back! read more

They need better associates. I have tried to shop here a couple of times but it's just not worth my sanity. They don't give you the free gifts that come with the purchase. They are never sure about release dates of merchandise and quite frankly they aren't inviting. I rather travel and in order to revive quality customer service. read more

I've been getting facials from Genevieve at the Dermalogica Skin Bar for 10 months now and my skin has gone from being dehydrated and riddled with jawline cystic acne to clear and even-toned after just a few sessions. I've tried the microdermabrasion and salicylic acid peels, and have seen great improvements in my skin with both. Genevieve has a wonderful calming presence and makes you feel comfortable whether you feel like being chatty or quiet. She also takes her time to asses your skin and listen to your concerns before recommending a service. I also appreciate that she is never pushy with product and will always let you try something out before making a purchase. On a scale of 1-10, I give Genevieve a solid 20! Ladies, treat yo' self and schedule an appointment with Genevieve at the Dermalogica Skin Bar if you haven't already! read more

This has to be the nicest looking Ulta I have been in. It was huge! It was well organized and had a lot of inventory. However, the customer service was pretty bad! Not one staff member greeted my sister and I as we entered the store or asked if we needed hep when we were looking for a product. Also at checkout, I found the cashier to be pretty unfriendly. Overall, nice store but lacking customer service. Disappointing! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Queens, New York

This location specifically....what's up with the security? I tend to stay from this ulta for that very reason, but had other business to take care of in this shopping center and decided to pop in, since the store was right there. I was looking for a fragrance only they seem to carry in-store (how unfortunate!!). The fragrances are displayed right up front upon entering so I was in full view of security (who was standing at the doors). This woman left her post and followed me to that section... I turned around and was startled to find her eyeballing me-ew. Before I knew it, another employee appeared and just stood there clocking my every move, shamelessly,with that security guard signaling to her- IN FRONT OF MY EYES,NOT EVEN DISCREETLY, to watch me, as if I was lowly enough to steal their busted up perfumes! It was mortifying and made me feel incredibly uncomfortable. Who the hell do you take me as??I left not purchasing anything! Y'all work at Ulta...in no way SEPHORA standards, let me reiterate and make that crystal clear, since you all are no where near up to par to be acting that bougie. Shelves are consistently empty, out of stock inventory and overall kept nasty with products often opened or smeared on the displays. So for you to be eyeing customers and treating them as thieves is beyond me. Redirect that poor employee training into cleaning up your store and act! If it was me trying for 2 mins to work the broken tester y'all had on display (aside all the half empty shelves) looked sus, well then please revaluate yourself. read more

Went for the $30 first time customer cut and style in the salon. The salon was clean, bright and the hair stylist was a lovely young lady. Yes, she was really nice but I left so unhappy I have curly hair so when I go for a hair cut, I like it be blown out - its a treat for me. The cut was good, no issues there. The blow-out was the worst I've ever had. The stylist kept spraying a 'heat protector' product on my hair.My poor hair was not exactly straight but it was definitely frizzy, and looked dried out. She sprayed so much product that my hair lacked shine and body. The product was all over my forehead and on the sides of my face. My hair was stiff and the product hardened up in clumps on the top of my head. I could not get home fast enough to wash my poor mistreated hair. Thought I'd get a first class hair treatment at Ulta, oh well. My guess is that the stylist needs to go back to school. read more

The worst customer service experience I've ever had in my life. I did not receive my product called customer service didn't offer any resolution that anything but attitude. Will never order anything online from here again they need to retrain the customer service reps to try to make sure that the customer leaves somewhat satisfied with their service. read more

Got my hair done for the first time at ulta. The hair dressers there were very nice. Mine was aiesha. She did an amazing bayalage color and highlights. I was glad had gotten an earlier appointmentbecause it was a process so if you are in a rush make sure you have plenty of time. After hair color my hair was a little dry because of bleach but bleach always does that to hair. Will def have to do some deep conditioning. Overall happy with my result read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Queens, New York

Came here to pick up items I purchased online and everyone was really friendly and attentive. They offered to match my foundation for me and I LOVE that it's calm and quiet; I hate stores that are jam packed and unshoppable read more

This Ulta Beauty Supply location is the first one I've ever been to. I've recently visited a separate location in Elm Hurst but that location wasn't nearly as good. The Ulta Beauty Supply at Atlas mall is roomy and clean and has all the products I need at all times. It is a busy store but the location in which the store is located makes it that there aren't too many people at once and products don't sell-out as quickly. This store sells exclusive, high-end products (Urban Decay, Dior, Tarte, Laura Mercier) as well as drug store brand cosmetics (Maybelline, Revlon, NYX). There is also a hair salon within, which can be paid for, in part, with the various coupons that Ulta offers on a weekly basis. At Ulta, you can buy cosmetics, accessories, hair tools (including straightening irons, blow dryers and curling sets), hair products such as shampoos, conditions, leave-in-conditions and hair dyes. You can buy nail products (including polish, polish remover, and manicure sets). There are also a wide selection of make up stands and make up carrying cases. If you are into beauty, I highly suggest you visit this Ulta location for all your beauty needs! read more

Went in to have my roots colored. Was serviced by Juan Carlos. He was extremely pleasant and knowledgeable. I loved the way the color looked when finished. The only area of improvement is around my blow out. My hair was tangled after being washed. He did not comb through my hair before the blow out. As such, my hair was being pulled more than I've ever experienced. Chunks of my hair were left on the floor of the salon post-blow out. I will go back. I only request that they be a little more gentle!!! read more

I come here to get the products that are exclusive to Ulta rather than Sephora. Recently, I have found myself having preference to this beauty store more frequently than I had in the past due to their extensive stock of professional hair care products to maintain my hair (great sales on these products as well). Ulta has an amazing reward system that gives you cash back rather than samples and they also have been carrying more lines of mid-priced cosmetics - which Is my cup of tea. This particular Ulta is enjoyable to shop in (so is Atlas Park in general), however I find that their security guard follows customers around a bit too blatantly and it is off-putting, otherwise this is a nicely organized and stocked beauty store. read more

Beware of the Security Guard following you around the whole store!! Super confused on why the security guard has to follow me around the whole store lol . Every time i turned around the security guard was right next to me. I obviously came to the store to purchase stuff, why would I go in there to steal? This isn't the first time this happened. But I recently came in and the young security guard wouldn't stop following me lol ! After I made my purchase I came back into the store to buy something I forgot and right away the security guard made his way to me. I had to laugh in his face because he looked ridiculous going after someone who's paying for their merchandise. I usually always find what I want in this ulta store but the security guard following you is really uncomfortable. I saw another review talking about this same issue. So just beware !! read more

Went in determined to get a fresh new SHORT look and definitely got what I asked for. Jennifer did my hair and listened to what I asked for and had alot of patience too. She and all the staff are very sweet and she did not rush. Love my new look! Thanks! read more

Ulta Beauty - Ulta beauty Salon is the great new go to salon they are excellent and are well trained. Love my new look : ) - Cosmetics & Beauty Supply Near Me - Queens, New York

I went to the grand opening and redeemed a coupon for a free salon service. I received a Dermalogica 20-min treatment since my skin breaks out a lot. They do facials in the back of the store, but it's hard to see it. Gen was very professional and knowledgeable about the product line. She gave me a lot of good advice on my skin, but wasn't pushy. I have a lot of blackheads on my nose, so she helped take them out. Their prices are really affordable, so I'll be getting my next facial soon! read more

Ulta Beauty - they do facials in the back - Cosmetics & Beauty Supply Near Me - Queens, New York

Oh and I forgot about my facial!!!! GENEVIEVE! Awesome her hands were so soothing and gentle! Go try her, you'll love her!!!

I'm not one to spend money on facials and skin treatments but Genevieve was so excited to answer all my questions on my recent skin concerns that I had to sign up. I can't wait to go back and have another session to see how my skin improves. I was impressed by genevieves intense knowledge on products and services that I feel in good hands. Who would've thought I could find a skin expert at the back of ulta. I'm impressed!! read more

Ulta Beauty - Me getting an oatmeal mask - Cosmetics & Beauty Supply Near Me - Queens, New York

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I highly recommend skincare with Genevieve! She is sweet and very knowledgable. She has been helping me clear my skin with facials and peels following a plan she set for me after having a thorough consultation with me about my skin problems. I love that she uses all Dermalogica products and cares about her work. read more

Maryanne did my hair! She did an amazing job! Listened to all my concerns/wants and and treated my hair appropriately to make it beautiful and healthy. Thank you so muchhh #HappyClient read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Queens, New York

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As a hair and makeup artist, I am a devoted Ulta shopper and this is my favorite location! Neat, clean, convenient, friendly staff- all with a Starbucks next door!- simply the best in Queens! I've been a weekly guest since they opened the store in The Shops at Atlas Park and am also a huge fan of their beauty rewards program. Yesterday, I finally decided to give their Benefit Brow Bar a chance. I don't know what took me so long to try this- I loved it! I booked an eyebrow waxing with Jessica and she was absolutely amazing. She took her time, explained about brow shape and how it should look. She also did a technique called "brow mapping" where she outlined the shape of what my brows should look like with a darker Benefit brow powder, and then showed me in the handheld mirror before any waxing or plucking began so that I could weigh in on the shape, etc. Such attention to detail is a welcomed change from the smaller local nail salons and "spas" where you are whisked behind a curtain, smeared with cheap-o wax and 1-2-3 done. That is thankfully not the case here at Ulta. Jessica was an amazing esthetician / brow tech and I will definitely be returning to her for my brow upkeep. My experience was awesome and my brows have never looked better! I highly recommend! read more

shopped here a few times but quickly realized this store isn't worth the repeated visit. They do not follow Covid safety guidelines and associates seemed like they didn't care. highly unprofessional. Would rather go to any other store than this. read more

I am a huge fan of Sephora-- But since I temp. moved to Queens I found this place and I feel in love. It has all the make-up that I use. They have great deals on shampoo and the girls that work there actually know there stuff and are not just trying to sell you the top line product. Great Team! read more

I am a Manhattan client of Naiya and shlepped all the way from the Upper West Side just to have her do my color. Totally worth the trip. She's the only one who will do exactly what I want and she does it well. Totally sweet too. Now that I figured out how to get there by train, I'm going to keep making the trip just for her. read more

I went there today to get a makeup bag and for the first time in my life I was followed around a store. this one employee was there every single time I turned around. they don't even make it so the ppl don't notice. disgusting !!!!! I will never ever ever go back there. read more

I booked at this Ulta salon over a month in advance, to get my hair and makeup done for my bridal shower happening on Saturday, August 18th. I was so excited to get my hair and makeup done for my shower, and I confirmed TWICE the week of, because it was so important to me. The morning of, as my fiance and I are DRIVING to my 10am appointment, I get a call that my stylist called out and they are cancelling. This was 9:45, for my 10am appointment, for my shower at NOON. When I expressed that my shower was at noon that same day, they asked if I would like to schedule for 2pm the following day. They made no attempt to try to get another stylist to take me that morning, even after I mentioned that it was the day of my bridal shower and I had this booked for over a month. Prior to this, I never had a bad experience at Ulta, however I will NEVER book them again for any kind of salon service. Completely irresponsible and unprofessional staff. read more

I come into this location very frequently and always am satisfied in purchasing makeup, hair products, whatever it is I am shopping for that day. With that, I decided to get a natural glam makeup look done for a last minute event and it was so, so awful. The artist, Nicole, did not do my makeup at all the way I had asked and as soon as I got home, I wiped it all off and was so upset. I asked for a natural glam makeup with a lash and she completely did not follow the inspo pics I showed her and left me with a bold lip, eyeliner, thick lashes, and bright pink blush. The appointment was supposed to be an hour and took two. I have watery eyes, this I know and told her before the appointment began, yet she was unable to apply lashes on me and my eyes watered (like I said they would) and the entire face makeup was ruined and she had to start all over and used different products since the first time was so cakey and awful. I left clearly unhappy and took all the makeup off, even the lashes I paid for, as soon as I got home and did my own makeup. Do not get your makeup done here, it truly was such a waste of time and money ($75). read more

I came in for a facial and haircut super last minute. I had Genevieve for my facial and for the $10 express facial it was great. She customized my facial to help my skin. My haircut, done by Christine was great! I came in with over processed dry, damaged hair. After cutting off a solid 6/7 inches of broken, brittle hair my hair is healthier at a long bob length. She understood my concerns and problems and I already have another appointment next week to fix my color! read more

I've been coming to this location more and more. Although it's a bit out of the way, I find the staff much friendlier and willing to assist. The layout of the store is great and not cluttered. I do find they are usually in stock of popular items. I do have to mention I did have 1 visit where I was brushed off by an assistant, clearly followed by the security guard and a very dry interaction when I checked out. I purchased a ton of stuff and I opened up a card with them that day. I was being super nice too. Even my husband noticed all of this. I took away a star because I've lived in three other states, where I've visited Ulta plenty of times. This Ulta is definitely the 'stingiest' when it comes to giving free samples from behind the counter. Even compared to the other Queens location. You have to remind them that some things in your purchase do qualify for a free gift. read more

This review is only for the salon. I went to have their special "Bang Trim/Neck Trim" for $12 dollars. I had the back trim and sideburns trim so it wouldn't stick up. Trim, trim, trim and a slight two second blow dry with a dime worth of mousse. Final bill without the 20% coupon $41 dollars. Are you kidding me?! A full cut with blow dry is only $36 dollars, WTF. I was told by the cashier Juan Carlos is a tier 2 stylist so the prices is a little higher for his services. No where on the price list does it say prices may vary according to tiers, so basically it was all made up. I expected to pay a little more for the 2 second blow dry but not more than triple the listed price. What a rip off. Buyers beware, and ask the price beforehand. And PS, I usually get the same trim for $10 and a $5 dollar tip. read more

Came here multiple times since it's so close to home and wanted to love it but I just can't even be bothered by this place. Store is neat and clean though. There are some associates who were super nice but the bad experiences just makes me rather travel to a further Ulta and spend my money there. Also on a few occasions my coupons weren't honored on products that were eligible for and when contacting customer service online they told me that they should have been honored so I rather not be bothered. read more

I see there isn't more in depth comments here but I'll share my experience the past Saturday. After a horrible experience in Rego Park, I was hoping Glendale would do better... they did! However 3 stars because I was ignored for a good 15 min of wandering around to see if any associate would approach me. However when I asked the girl in the register for help I FINALLY got it. All of sudden from silent sales associates to a friendly make up artist and friendly associates. Silly me had to Ask Seek Knock thanks to the make up artist my foundation FINALLY matches my tone...I hated avoiding the fact that I'm pale as snow, but its the truth...doesn't mean its easy finding a tone. Some colors either look to chalky on me, too pink or too yellow, I use to mix foundation powders to come close to my skin. I was shocked that it was empty on a Saturday Afternoon but it may be due to the location at Atlas Park Mall. Even thought it's 2 bus rides from my home I will return to this Ulta as a customer. My money is worth good service and great products that are right for me. read more

So I had my relaxer done by Juan Carlos today and my brother did such a wonderful job and by the way this is my second time getting it done by him!!! Thank you Hunny great job... Also my girl Samantha had done a beautiful glaze color on my hair today and a OPI JEL manicure... My glaze was a perfect blue black and don't normally do manicures but she convinced me and I'm loving it..... Atlas Ulta salon rocks!!!' read more

I've always gone to Ulta to shop for skincare and makeup but never went to the salon. After a horrific experience at a salon in Forest Hills, I went to Ulta and met with Cynthia for hair and Genevie for a wedding make up. Both ladies were great but Cynthia is officially my go to hair expert/stylist. She gave me a great cut and hair color. She's a very warm and genuine person that seems to actually care, which is hard to find. I definitely recommend her! read more

Not appreciative of being followed around the store here when I was trying on different colors of concealer from different brands to see which one I should go with. Then they asked me to stop trying things on. Disrespectful. read more

I had a great experience at the Salon with Tiffany. I had made an appointment to get a single process color but while at the salon I decided I needed to get a new hair style as well. Tiffany gave me a great cut and color. read more

I usually don't complain. And maybe I should have when I was there. But the ulta salon does not do good hair. I walked out of there paying 200$ for highlights without a cut! And that was with 25% off...for hair I don't like for my own wedding. I'm So Unhappy WITH The outcome it Was Nothing like we discussed. She did a great blow out which made me not realize how different the highlights were than I had wanted. Save your hair and go to a good local salon. read more

This was my first time at an Ulta store it was beautiful and had really good sales and even carried some international brands I've never heard of, kind of upset they didn't have Nars products. read more