Odalys provided above and beyond customer service today at Ulta. She took the time to assist in locating an item along with making sure I got my birthday freebie from my Ulta rewards account. Thank you for your kindness and professionalism. Many blessings to you read more

I normally don't frequent Ulta but I was wandering around while my sister was getting a blow out at the salon. Associates were helping and friendly, I asked one about a highlighter stick and she did her best to find one that was comparable to the one I used but had been discontinued. I went with her recommendation after another product wasn't in stock that she had recommended. I also bought some Ulta branded single eyeshadow and eyebrow scissors. I did also purchase an eyebrow gel that my sister recommended. I asked my sister how her blowout went and she said it could've gone better and the stylist didn't really massage out the shampoo, the water faucet did just as a better job than she did. read more

This line is horrible here, they didn't open up multiple registers, they have no sense of urgency. Overall not a good experience

Honestly, as a makeup girl, I love going to Ulta since they have a little bit of in between high-end and drugstore makeup so it's pretty good whenever I'm looking for products that are expensive and they are not too expensive! Every time i come, the girls are always always nice to me. I don't think I've ever had a bad experience. They're always super helpful and really informing. Today I picked up the sold de Janeiro perfume in the number 48 and smells absolutely amazing. read more

Ulta Beauty - 48 sol de Janeiro - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

This was my first time ever inside an Ulta. It must be a weird crips/bloods binary thing but I was assigned Sephora person at birth, but only go into that store when I am travelling and need something urgently rather than waiting patiently for it to come in the mail. So it finally took an Ulta exclusive that was all over tiktok to actually get me to come in an Ulta for the first time. Sephora is typically going for luxurious vibes in the store. The stores are not cramped and jam packed with stuff. Like the way Kramer painted those lines on the highway in that episode of Seinfeld, you have room to move around. This Ulta looked more like a warehouse jam packed wall to wall with too much stuff. If Sephora is a museum, then this is a hoarder's house. For a busy store they had two check out girls, so I waited in a long line that moved slowly. This was also not very luxurious. Sephora wants you out of the store fast, otherwise you get Ulta vibes with too many products strewn all about in cramped aisles and too many people trying to squeeze through these narrow hoarder aisles stocked with everything from newspapers from the 1950s to 900 options of every type of elixirs and potions under the sun. After a long wait I finally got to the cashier and she was not very pleasant. Obviously retail is hard, so I was not expecting backflips. But I had only one product I was ringing up, I was not going to be the straw that broke any camel's back. The only product that got me to visit Ulta was the touchland x disney exclusive. It was not available in any other stores and was sold out of most Ulta locations. So I have to give credit to this location to stock it and still have it available despite it being over-viral all over tiktok where the trendy people congregate. If you need an exclusive drop you can only get at this store you are not going to be reading yelp reviews, you will just come git your thang. But this was an unexpectedly bad-overall shopping experience in the Quarry, where the stores usually look, act, and feel higher end than the average south San Antonio experience. read more

Manager sees a line of customers and doesn't attend cash register, stood there for way too long for one product.

I do not recommend this location unless you want the employee to profile you. I would always go to ulta. I just had a baby and she is now 4 months so I go in with her and her stroller. The girls there profile me because I have a stroller and follow me all around the store as if I'm going to steal something. They constantly make eye contact with me and make it extremely obvious. I literally catch shoplifters as my job so trust me when I'm not giving ANY indications of shoplifting and let's say theoretically I was, that's NOT the way to do it. I will now on be going to Sephora . The ulta employees really need to find something better to do with their time. read more

Terrible customer service, first by the manager making me feel like they were doing me a big favor for allowing me to picking up my order, then followed by the cashier with a snarky attitude. What is it with some of the people that work here. While getting my eyebrows done I literally watched an associate treat a shoplifter better they those associates treated me, he even went as far as complimenting her Bebe bag she was throwing unpaid product AFTER having to return the stolen merchandise in from a far distance , as trying to not offend her, and then allowing her to carry on as if she just did not get busted trying to steal. I can seeing how their customer service rating is so low. read more

Aísles are tight for a walker or wheelchair but the store was organized. Ari was very helpful. We found what we needed and were out in no time. Parking near the entrance and easy to get in. Just be careful once you're inside because there's a lot to bump in to. read more

This place is often busy, especially on the weekends. They run good sales, but always ask their employees because they have the inside scoop if there is a sale coming up. The hair salon place used to be better but now the service isn't as good. I had made an appointment and they had to push me back a half hour. read more

I had my hair done today by Adrian. He did an excellent job he explained step by step and he gave me the royal treatment. Thank you very much, happy with my hair he is the best. For sure I will keep going there with Adrian. read more

What is going on at Ulta?! Had an online order, picked this location as the pickup location. Realized I forgot my wallet with my driver's license at home. Had a second wallet with me with credit cards, an employee ID badge (with pic), offered to show them the order in the app and they would not release the order to me. Suggestion #1: think of ways to reduce these kind of friction points like implementing a PIN at the time of order pickup like Target. Went to place an order online and literally the time it took me to go into the other room and grab my wallet and come back - two items in my cart aren't available. Seriously? Suggestion #2: Implement a method of securing a purchase once someone has added them to a cart (i.e. a timer that locks those items in your cart for 5 minutes like Ticket Master) -or- even better: get your sh!t together when it comes to inventory. Ulta is becoming like Sephora where every time I want to order something you don't have it in stock (perfect example - Bread Beauty Supply's Kit 1-Wash: Wash Day Essentials- has been sold out for MONTHS). Considering there's no sale price and coupons don't apply to what's currently in my cart - why buy from Ulta then? If inventory is really that bad from the supplier tell them you're going to pull the listing because it's a shoddy customer experience to have something up that's perpetually unavailable. Lastly, it's 2024. Ulta's omnichannel sales experience is garbage. Going back to when store's don't have something in-stock -- it's not possible to just pickup what a store DOES have and ship the rest without creating multiple orders. And if it sells out on Ulta.com and every store around you STILL has it in-stock. You can't choose order pickup. And if you choose pickup and there's free items - they're likely "online only" (or with shipping only and you forfeit the free items with store pickup like the Dermologica 3-Piece Kit) Why?! Everyone else has this figured out. It's time for Ulta to get it together and figure it out too (suggestion #3). Everyone wants you to feel sorry for them when they're failing but they don't take the appropriate actions to avoid getting there in the first place. You should also claim the Yelp page that someone created for your corporate address and be just as responsive on there because otherwise you're missing out on valuable feedback from online experiences or forcing people to leave said feedback on local store pages which is unfairly impacting those (suggestion #4). read more

Terrible Service. Walked in asked for a particular product & there were 3 different clerks standing there as what appeared to be the manager told me where the product was versus walking me over to show me. She was too busy gossiping! Lazy employees dirty store location! read more

I made an appointment here for a root touch-up and blowout. Unfortunately, my previously dark roots turned bright orange just two days later (I hadn't even washed my hair again yet), which was quite unexpected as I didn't want my hair to be lightened. I was in a hurry to get my grey hair covered before an event, but now I have orange roots. Additionally, instead of getting a blowout as I had requested, they asked if I wanted curls and I agreed, but I wanted both services. I didn't get a blowout, just a messy blow dry and then curls. On top of that, I ended up getting burned with the curling iron and got dye on my shirt. I might have overlooked these other issues, and the stylist was very apologetic, but the fact that my hair turned orange is simply unacceptable. I felt compelled to write this review as a warning to others. Proceed with caution. read more

After experiencing nasty customer service at the checkout counter, I decided to buy my favorite beauty items from the source (Ardell, NYX, Qhemetbiologics). For some reason, the same rude employee always checked me out. My last visit was it for me! I asked the employee if she would check the price on some lashes I thought to be on sale. The employee shrugged her shoulders and gave me such as nasty, "I don't know" response. I suspect the employee thought I asked if the lashes were on sell. Nevertheless, I got her name (Lettie) even though her name tag was turnaround. Here's a bright side: Lettie actually did me favor because I now buy from the source and get better prices! read more

Letty made me feel like an idiot. She was rude and condescending. As the consumer she failed to make me top priority and put me down when I didn't know the coupon policy. Her service was less than what Ulta stands for... it wasn't beautiful at all. However I do give the manger and the other ladies I interacted with 5 stars but one bad apple can spoil the rest. I will think twice about going back and I will share how Letty made me feel. read more

I had a great experience today with Erica. She fit me in for a brow tint. I've been wanting to do this for quite some time before I take a leap to get microblading. I took a before and after. She did say one area because the hair is so fine I'll need to fill in like I normally do. I'm pleased. I didn't wNt drastic. I appreciated her honesty. As for the rest of store. Most products were out of stock of colors I wanted to purchase. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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I went to the store 3/29/205 to return an item that was a gift. The cashier gave me a gift card at that time and I did not use again until April 5, 2025. When I purchased an item for $6.00 my balance was listed on the receipt as$55.67 but the cashier did not give me the card back. I did not realize it until that following Monday. I stopped by that Monday and told them at the store what had happened and they told me the manager was in a meeting and she would call me later that night. Well no one called me. I proceeded to call Tuesday and was told by another manager that the MOD was off but they would relay the message. I called again Wednesday and that manager told me she had to go back and review the video and she needed to get authorization from Corporate to see what the next steps would be. Not one manager has had this happen before and did not know how to handle the situation. They had my receipt with transaction number balance and the name of the cashier. My concern was losing my money or worse the card being used. This should have been taken care of immediately and I should not still be waiting on a response from corporate. The managers should have reached out by phone not email to find out what the next steps should be. In the future, I believe you should train your managers on situations like this. I am hoping to receive a response today and get my money back. This has been an inconvenience to me traveling to the store and calling several times. Hopefully this gets settled soon. read more

I was really wanting a summer cut. I opted for shoulder length cut since I've had that done twice previously with Elite stylist at ulta and had good experiences. This time due to work schedule I booked with any stylist and this was the worst hair cut. I have thick lightly wavy hair. I wasn't shocked at length difference after cut but the next day I noticed how bad the haircut was. It was so thick literally a mushroom and the worst layers looks like stairs. I really said i didn't want a blunt cut. I'm in a loss for words and am so devastated. Never again will I trust someone to cut my hair. read more

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They usually don't have the products I'm looking for and if you want customer service, this is not your place. Standing in line, making eye contact with the person behind the register and they still walk away to put up products to leave you standing there, waiting... read more

I needed my hair done SO bad as my normal stylist moved away. I went here on a whim and I couldn't be more happy that I did!! TyTiana was an absolute pleasure to sit and talk with while she spent a long 5 hours doing my highlights, which turned out PHENOMENAL!! Typically it takes even longer for my old stylist to do my highlights so not only did she do them in a super timely manner for my schedule, they also looked absolutely amazing and I couldn't be happier. Without a doubt the best set of highlights I have ever had done in my hair, I couldn't recommend her or this salon more! Will definitely be coming back, not just for my hair but for the company too! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

I went to the salon for a haircut. My hair was longer than my shoulders and the stylist did NOT section my hair before cutting it. She didn't let me look at the back of my hair when she was done because she knew she did a horrible job- it was incredibly uneven as you can see in the picture. I returned the next day to have it fixed by a different stylist, but another 3-4 inches had to be cut off since the first stylist butchered my hair. This is my second attempt to have my hair cut at this salon and both times I had to return to have my hair fixed. I reached out to customer service over 5 days ago and have not heard back. read more

Ulta Beauty - My hair was incredibly uneven because she did not section my hair before cutting it. - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

There's no Ulta-rior motive for me in coming here other than Barbie getting the hot make up that she loves. OK fine, I like seeing her in it too. OK fine, I know how all her make up tastes. So what. No I don't wear it! Well not unless she insists. We like this Ulta a lot as you can see from Barbie's Pictures. She was at her absolute best when we came here and looking as spectacular as ever. They had good makeup and she bought a couple of things and wanted to buy a lot more as she usually does. Nothing but good things to say about the store and it's in a really amazing shopping mall too. Very friendly and a little bit quiet when we were here - I just hope that this shopping mall is doing well enough to stick around forever because we absolutely love it. read more

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Mar did a fantastic haircut and style! Love my new look! Thank you Mar Ask for Mar for next haircut and style! read more

Ulta Beauty - New look! - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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The service and the staff here are excellent. So. O complaints there. I like the fact that you are approached by someone and offers help if you need finding a product. I was looking to try a new liquid foundation and setting powder - they lady that helped me was informative, willing to help, and after about 10mins, she was able to find the right color and shade of make up I was looking for. So I am appreciative of that. They only reason I would give this Ulta a 3/5 stars is because of the overall look of the inside. It just looks a tad bit messy. And it looks like when some of the products don't sell,they just rally them up and place it at the shelves near the cashier. Overall, customer service is great, the interior and flow within the store just needs some work. read more

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Worst Ulta to order curbside pickup from. This is the 3rd time I've ordered curbside pickup and have had to go inside because I've been kept waiting for over 20min. What's the point of ordering curbside pickup if I have to end up going inside. read more

The employees here are always so helpful when I run to grab something quick. Always well staffed.

Horrible service! They NEVER answer their phone. I called the store numerous times throughout the day on different days and not a single answer read more

We are a big shopper here but after today I don't think I'll be back not only did the sales woman sell me the wrong thing from what I told her went back immediately and instead of somebody helping right away we were made to wait back in the long line read more

I usually shop @ Stone Oak- but was downtown today. Had a very nice guy help me with color-matching my concealer. Didn't catch his name but had a small heart on his cheek. I was one of two ppl at check out. One cashier. The one before me was making a return/exchange.. she was also an employee(currently on shift.) They took their time chatting about what the problem was with the product, the employee needed to pay 1¢ for something, and she didn't have it, yada yada.. Finally the cashier helped me. Rang up, paid, left.. I noticed the employee that made a return/exchange go to her car parked RIGHT in front of ULTA Front door, then go back into work. Rude? Seems they should park a row or two away to offer parking for customers. This was before 11am today- a Wednesday. read more

I was looking for a product I had seen on a tutorial. I got terrible service when I ask one of the customer representatives working on the floor. She looked too busy and had a rude attitude ... perhaps the product I was looking for was not a high price item? I left the store not buying the eye liner I was looking for. read more

0 stars for my experience at the Quarry location @ the Brow bar. First time visit unsure about the process, I stood at the brow counter and stood, and stood while the brow lady was having a full blown conversation with a customers friend. They laughed, talked and finally the tech asked "can I help you" with a tone of annoyance. I was so upset she took so long to ask as we stood right in front of her. Very rude experience, it wouldn't have taken her much time to acknowledge I was standing there and ask how she could help. Customer service and care should be the top priority's of folks that are allowed to practice their trade in stores like these. Very rude, but lasting experience that I'll never forget. I told the manager and will follow up with corporate as I have a faint feeling based on the other reviews this is daily practice for these individuals . read more

This location is full of beautiful, talented, and helpful people! We stopped in today to shop around and the lady that helped my daughter pick a foundation was absolutely the kindest person I've ever encountered at any Ulta Beauty. Then we were looking around some more and another sweet lady approached to help my husband pick a cologne and gave a great recommendation! I was walking around some more then another nice lady approached me with my phone! Haha I guess we were too distracted and hadn't realized we left my phone on a counter some place. I really appreciate all of them! Talk about awesome customer service! read more

I think I'll try Sephora next time. I'm 8 months pregnant and I physically could not bend over and reach to the back of the Lancôme shelf to sift through the unorganized concealers and find the shade I needed. It was a very slow, rainy day and 4 employees were standing at the registers chatting. Nobody was in line. I asked if someone could help me with an item and an older blonde lady with a heavy accent quickly said, "if it's not on the shelf we don't have it". I explained that I couldn't reach to see if they had it. She reluctantly walked the short distance over, handed me the shade I was looking for and walked away without saying anything. A different woman checked me out and she was equally as rude for no apparent reason. I'm not sure what the problem was but the bad attitudes were totally unnecessary. read more

Employees did not offer help and I could not find the product I came for, despite it being in stock on the app. Not sure if they're just judgmental or bad at their jobs but it seemed like I was being actively ignored. read more

I love Ulta!!! I missed out on the Tree Hut sales but got some great essentials for makeup and shower care. I got a great holographic bag I can store all my skincare and even hair care in and the Tree Hut Shave Oil. Glad we could make it! read more

Where do I begin? I'm beyond upset right now ! Booked an appointment to get my hair and makeup done ! Not amused at all! Make up I could've done myself ! Never ever get your make up done here ! Definitely Sephora is %100 better Wasted $135 now I'm gonna go home and redo the damn make up myself ! read more

Man! It's been a minute since I've been inside of an Ulta! I did not realize that they carried so many brands, especially Rihanna and Kylie's make up. They have makeup, skin care, hair products, body products, and then there's a whole hair salon in the back! I thought that the store was well lit, well organized, and everyone was so friendly! I like that the women gave us room to test out the products without standing over our shoulder. I like when places give you that space to try things out, and make your own decision, without the pressure. I ended up just buying a NYX eyebrow pencil, and I checked out with Jennifer. Jennifer was super sweet! She complimented me on my purchase, assured me that it was a good one, and she was super cheery! Sidenote: she also had two pigtails that I thought were super cute. Overall, this Ulta store made me feel welcomed, and comfortable! I will definitely be back! read more

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I had the most pleasant experience this evening. Came in for a birthday gift and a employee I think her name was Leti approached me and offered to help. Got my gift. And applied for CC and I was approved! I will be back! read more

Erika is the best!! I have been going to her for over a year now for my eyebrows and I have never had a complaint!! She is absolutely the sweetest, her customer service is amazing. Will forever go to her! read more