I was in the shopping center picking up an order from Bath and Body Works when I decided to stop into Ulta yesterday. I had no specific idea in mind, other than looking around and smelling perfumes. Well, it was the best thing I could have done. Lexi was SO HELPFUL and such an angel to me! She helped me try new perfumes that would go well with not only my body oil but my boyfriends also. I spent at least 10 minutes with her going around trying some her of favorite products. She was kind and knowledgeable and just made my DAY! Now cut to... KEVIN! Kevin was the next to help me with skincare. If it weren't for him I wouldn't have tried certain skincare products that I needed up loving. He was knowledgeable as well, hilarious too and also helped me find products suitable for my eczema. If I could recommend giving two people raises it would be Lexi and Kevin. Love love love them and they turned the experience into a lovely and kind interaction that made me want to come back and buy everything! Highly recommend talking with them when you come in! Can't wait to see you all again! read more

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Absolutely awful experience Saturday. The stylist I had I was told was "running late," and made no effort to let me know personally. After more than 15 minutes, I decided might just cancel, I had plans for Mother's Day and my time was not being respected. She emerged all of the sudden I guess after seeing me get up from where I was sitting, after I saw her laughing and giggling with coworkers. Not a professional first impression at all. So, after doing the deep conditioning treatment I asked for, she informed me that a blow dry would be extra and she charged me for a whole separate service which I wasn't happy about. She pulled my hair very hard during the blow dry, and I did not feel comfortable telling her anything because she was bring so passive aggressive. When I mentioned when she was done that my scalp tends to be sensitive, she said to me in a very snarky tone, "WeLl YoU CoUld hAvE tOlD me!" I thought that was so overly beyond unprofessional I am NEVER going to this location again. Also, she left a towel around my neck and left a horrible impression overall. read more

I always enjoy coming to get last minute things at this ulta it's rare when something is not in stock and considering how hard it is to always maintain foot traffic in Simi this spot always has people shipping which is a great sign because I hope they never close! read more

I like the Ultra store in Simi, as staff is friendly and store is clean. The store is well stocked with hair and makeup products.

I love this Ulta. I also love all the stylist. I definitely recommend their salon. Give them a call. Highly recommend Lola highly recommend Cindy highly recommend Lana. Honestly everybody is so sweet. I'm not sure if my review is biased now that I've been a client for a good year I don't know how their service is coming as a regular stranger however, after getting to know everybody, they always go above and beyond and try to make things work, especially with last-minute Salon appointments.!!! Thank you Ulta team read more

if you are looking for an excellent eyebrow stylist/wax, you should come check out Lana. She is amazing and does a fabulous job with eyebrows. :) read more

The customer service is terrible. Nobody knows what they're talking about. And every time I walk into this place nobody speaks to me. Nobody helps me. I'm always looking lost and nobody ever comes to me and asks me. Do I need any help or what am I looking for So I basically just help myself. Because this is ridiculous to let customers come into a place and they pick and choose who they want to help. That's not great customer service read more

The girls are always very kind, but I especially want to thank Alisson for her help. I arrived with a very irritated face due to rosacea, and she immediately guided me with some products that made a huge difference from the first day I used them! 5 stars for her help. read more

Ulta Beauty - Face exfoliating - Cosmetics & Beauty Supply Near Me - Simi Valley, California

My wife and I stopped by this Ulta store because we were shopping at the other shops. She wanted to see if they had her shampoo here. When we walked inside, they were not busy at all for July 4th. The employees where standing around on their phones since there was no customers. The moment we walked in, other customers started to come in as well. My wife found her shampoo with the help of an employee. When it was time to pay, it did take a while since there was only 1 cashier and she was stuck helping a customer trying to return something. It wasn't until like 5 minutes later that she asked for someone else to come up and they were able to help us. read more

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Ulta is one a stop shop for all your professional beauty needs! You will find hair products used at salons, makeup, perfume and more! The store also offers a hair salon and hair removal. The staff is very friendly at this shop and aim to help customers. Great to see at a store! My frustration with this store is that they always seem to be low in inventory. They don't offer a lot of any one product in the hair department. Well at least the items I seek! Always frustrating to have to jaunt to another store or order online. read more

The store is nice the cashiers are nice, I don't usually go into ulta i'm more sephora because the workers are nicer. Just was needing some travel size products for a trip. Can someone tell Kewin to stop staring at people. Genuinely what is ur problem you made me so uncomfortable I stopped shopping bought whatever I had and left. Way to have a man starring at you while shopping, maybe go do something and do ur job? You shouldn't have that much free time to stare at ur customers and make them uncomfortable. read more

Went to go pickup my online order that was ready, they said that their order system was down and I waited almost 30 minutes while they made phone calls to their tech support. They offered to cancel the online order and I repurchase the items and their system didn't let them do that either. So I offered to come back for my stuff even though I paid for them online already and they were right in front of me. I don't usually make reviews but I wasted almost 40 minutes of my time, which I didn't want to waste since I made an online purchase. Dont order online. read more

Love having ulta in my backyard. Lana in the salon did my makeup a few times for special occasions. She does amazing work,pays attention to detail & I feel so beautiful & confident afterwards. read more

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Well, it's been a week or two but I must say my experience here at the Ulta Simi Valley was spectacular! I was helped by Lexi and she was absolutely magnificent! I had an issue previously and although not a huge deal Lexi quickly understood what the problem was and immediately resolved the issue. Lexi is extremely helpful, knowledgeable, and a complete delight! A big thank you to Lexi for being a phenomenal help. I will be coming back and hope to be helped by Lexi again. read more

Elizabeth was very helpful! She took the time to listen to our concerns and offer products to meet our needs. Would definitely go back, especially if she is working! read more

Last and final time coming to this location. I was charged $35 for a product that was labeled $20 at the front register. After checking out, I politely asked if the cashier could double check the price, as it was listed as $20. She did inform me it was a mistake and notified her manager. As we were explaining the issue to said manager, Flowers, she told me "hold up, we are not gonna do all that. Look im trying to help you but not if you're going to be doing all that" and began giving me attitude when I simply and politely was trying to explain the issue? From the beginning, the manager looked like she did not even want to be bothered with helping us. Poor customer , even from management. read more

Lana and Morgan are the best. I love the way they did my keratin hair treatment and scalp treatment. I previously had a horrible haircut experience elsewhere and Alana helped me feel so much better. She helped me fix my hair and was so positive and I also had help from one of the Ladies and she helped me get all my make up and face care products.! The best read more

I was recommend to Lana by a friend who wouldn't stop raving about how awesome she is. And after seeing her last cut and color and having major hair envy I finally made my appointment with her. So I went in with high expectations hoping my hair would come out as fabulous as my friends. Okay so Ulta walking in is Ulta, they have lots of products for all your beauty needs. There's a bunch of staff to answer questions and help you find what you need. Pretty much what you would expect from Ulta. Now back to the important part of my review......... my hair, okay so my hair came out INCREDIBLE!!! I mean absolutely amazing. I got a cut and color and it's seriously the best haircut I've gotten in a long time. And to be honest my hair is not easy to cut. I hate to say it by I kinda have weird hair. It's not quite curly and not quite straight. I guess you could say it's wavy. But for sure not easy to cut and style. But Lana had no issue with it. So I'm obsessed with my new hair and I'm so thankful my friend shared her secret with me. So I thought why not write a review and share with my fellow yelpers. read more

I love this location and the employees here, everyone is so nice! I was greeted right when I walked in and got a salon service done here. All of the girls in the salon were amazing and very knowledgeable. Everyone was very professional and sweet and made sure I had everything I needed including products to take home! Also the store was very clean, organized, and well stocked. read more

Sara was so nice and helpful to help me find my natural shade. Everyone at this location was friendly and greeted me. Much better than Woodland Hills location read more

Don't use their services for hair curling and makeup lessons. They mislead you on the prices. For loose curls and a makeup lesson they tried to charge $144.00. They don't explain their prices until you leave. You're a hostage in the chair. I was charged for 2 makeup lessons and the stylist didn't give me any lessons. NEVER go here unless you want to be ripped off. The Manager Earlet was not helpful. Must have been a slow day and they had a quota to meet so they take advantage of their customers. I will not be going back.. read more

A girl friend wanted to go makeup shopping, with the stipulation of "cruelty-free", so we beelined here. I was hoping to find a new foundation and powder. Anyway, I made my rounds comparing everything but something kept drawing me to the Tarte section. This brand is vegan! I chose my makeup and went to pay. While waiting on my friend, I started looking around beyond the makeup. The store was overwhelming; there were little displays of random items in every nook and cranny. So many shelves were cluttered and messy. The makeup section looked as pretty as Sephora, everything else screamed Big Lots. Nobody on the floor greeted me or offered to help, but one employee was assisting my friend so I approached her and asked her if I chose the right shades. She said I did okay but if I wanted less pink, to go with a different foundation. I went with her suggestion; I felt bad but making the return was really easy. I will definitely add this chain into my beauty needs rotation! Pros: - easy to test makeup- mirrors, applicators available - decent cologne and perfume options (with helpful cards on scent notes) - vegan and cruelty-free options - easy returns - friendly - lots of parking Cons: - would have been nice to be acknowledged - some sections a bit messy read more

do NOT come here. The manager is incredibly rude, had such a nasty tone I don't know how she, or it was picked as manager. Also, if you're coming to this location for a haircut, don't even THINK about it! Especially the stylist Cindy. She doesn't honor her price, and charges extra for blow drying. No other location does this, I've been to many different locations for hair. She tells you that at the very end. Worst experience ever in Ulta...they'll just hire everybody. The haircut also made my daughter's hair uneven. She made her cry, and had a rude tone even with her. A child. She left my daughter with hair soaking wet to the car. Mind you, another review also had the same experience as I on yelp only a few days ago. Avoid Cindy and the wild, distasteful manager. read more

They have great service. If you ever need anything they'll help you and the know how to find everything exactly right for you. Definitely recommend! read more

I love Ulta great location staff are friendly and good variety of products I love the Ulta candles cheaper then bath and body works read more

Have been to this location twice now. Somehow it doesn't feel like they have it totally together. By comparison, the first time I went to the Thousand Oaks store they made me feel welcome and offered assistance in the aisles. The Simi store hasn't had many associates able to help with questions on the floor, and the cash wrap line tends to be pretty full. I had to return an item because I tried it once and didn't care for the consistency of the eye liner. With a receipt they took it back with no hesitation. The product I was looking for was barely in stock, and though I brought the original one from home, the associate couldn't verify if it was the same thing. That meant she didn't know the merchandise. The eyeliner I've been using for several months is one recommended by a salesperson at the T.O. store. She had made a fan out of me with her knowledge. The suggestion she made has been terrific. All the more disappointing that my experience with the Simi staff so far is that they are friendly, and wear a lot of their own products on their faces, but they aren't that versed in helping customers with questions we might have about the goods. I won't give up on them yet, but do hope for an improvement on my next visit. read more

Ulta Beauty - Out front. - Cosmetics & Beauty Supply Near Me - Simi Valley, California

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Came here with my daughter today, to get some brow pomade and a brow brush. Store was nicely stocked, but the employees are never friendly! Several employees walked right by us didn't say hi or anything! My daughter said this is how it is at most Ulta's. Sorry, but this is unacceptable to me. I've been in sales all my life, and would never ignore a customer. Prices are decent. Note to upper management, train your people like they give a shit about their jobs please! read more

YOU NEED TO SEE CARLOS. He accommodated my hair appointment two hours before I showed for a blow dry & wash. His skills with hair are life changing. Not only did he take the time to smooth my level 3 curly hair to perfection (which trust me is an ordeal) but he also touched up my (dead and in need of color) ends with this magic product that brought my hair back to life. The photo speaks for itself. You can't even see the discoloration of blondish, faded, and split ends. I had no idea that such talent was hidden in Simi Valley and I can't wait to go back for a color and cut. I trust and recommend his expertise more than anyone's. Trust me, you need to see Carlos. He's a perfectionist who stands by quality work. read more

Ulta Beauty - My smoothed hair from a wash and blow dry. - Cosmetics & Beauty Supply Near Me - Simi Valley, California

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really easy returns . I purchased some perfume that I thought was the correct version but the didn't have a tester and they gladly received my return. I was here for a Perricone event and eveyone was very helpful . This store is well stocked and clean read more

I am not sure exactly what I expected here, but when my daughter and I were in Ulta a week ago for a quick trip, one of the ladies told us they were hosting an event the following week where we could come in at a certain time and receive some free products. I was surprised and interested so I asked if there was anything we needed to purchase and she say no. We just needed to register our names for the appointment. We did so and looked forward to the event. Arriving today, there seemed to be no line, no demonstration, we were slightly confused. I asked a representative and she seemed overly excited that we were there. She led us to a small section where two ladies separated my daughter and I and began to start doing a full makeup session on us. We were surprised, but went with the flow thinking maybe it was for a new line. When completed, they offered us a few of the products and we went up to the register thinking this was the "free items" the girl had referred to. As they rang us up my total became over $200 for four small products. I was surprised and I looked at the lady and said, oh we were here for the demonstration. She looked at me and said sure, here is your free gift. And handed me a bag with a tiny sample inside. She then explained that you had to purchase two items to even receive this tiny travel trinket. I realize I did not have to spend any money. But in reality it just felt like false advertising for nothing. We shop there anyway. No need to try and bribe us there. Definitely not worth it. Not to mention the makeup was pretty bad. read more

Why does this store have such poor reviews? I've been here at least 7 times and I've always had really great service. I'm ALWAYS greeted at the door upon entering, someone ALWAYS asks me if I need any help with a smile and when I reach the cashier I am consistently met with courteous and personalized service! Went in today for Benefit primer, eyeliner for my daughter, and found a cute heart shaped selfie light on the clearance aisle! Keep up the good work you beauties! Perhaps these folks writing the bad reviews had one off experiences. I find that people tend to be shitty when it comes to their Anastasia eyeliner not being in stock... HOW RUDE! read more

Awful salon. Awful customer service. Do yourself a favor and not get your hair done here

This store is well stocked compared to other Ulta's I've been too. They have a large collection and it's very clean and tidy. They have a full salon with makeup and hair services. Everyone is really knowledgeable about the products. I made an appointment for makeup services online for a family Christmas photo shot. When I arrived I realized I had made it for the wrong date. I had a brief moment of panic and embarrassment. Daniela the manager was so nice and understanding and connected me with one of the It cosmetic artists Helen (I believe that's her name) and saved the day. I was able to get a full face done and purchased some great cosmetics as well. The makeup artist was very sweet and recommended some great products. I greatly appreciate manager Daniela and her help. I'm a new mom and haven't done my makeup in months so it was nice to get pampered and discover new products as well. read more

There is nothing more annoying than being told by a stores app that something is in stock and then the store doesn't have it after all (I checked the app WHILE in the store!). The only other more annoying and degrading thing to have a retailer do is to ignore you for the younger customer... twice... right to my face! Ulta, you have lost my business FOREVER read more

Always love killing time here. The selection is endless and the hours make it convenient for me. Spend way too much money in here but that's half the fun. They are make returns super easy and painless. Makes it easy to buy knowing if you don't like it or selected wrong color, you won't have trouble returning it or exchanging the item. Generally pretty friendly and helpful staff which is nice. read more

They really gave my pickup order to someone else and treated me like a thief when they had to go check the cameras. They quietly came back with the item I PAID FOR and didn't say a word. No uwu oopsie we make mistakey wakey Imagine getting mad at me for the mistake of an employee who didn't verify the order they gave away read more

I have a complex face because I light in the face and dark circles. Gabriella really went out her way to help me. I mean really helped me. I finally felt beautiful after I left there. Please tell Gabriella thank you for checking my life and making me feel beautiful and whole again. I highly recommend people come to this place, especially a woman of color. I didn't feel uncomfortable coming into this store being a black woman. Oh I bought a lot of stuff!! read more

Customer Service at this store is not good. I understand during the holiday season it is busy especially with customers like myself spending their gift cards they received. The associate who helped me (Kaylie on the receipt) barely spoke to me, never made eye contact, was rushing to finish transaction. I love shopping at Ulta but there is a reason why I try to do it all online. This just further proves I need to just stay shopping online. read more

* I was a little worried about getting my hair done at a this salon after a bad experience at another one. Morgan! skillfully restored the health and beauty of my hair, putting my anxieties to rest. I admire how she cares so much about her clients. read more

I love Ulta in Simi Valley. The people there are so helpful and always welcome everyone as they come through the front door. I've always been asked if I needed help (usually more than once) finding anything as I'm surveying what I came there for. The register process is quick and friendly and I always leave there feeling so glad I stopped in. read more