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    Ulta Beauty

    3.0 (60 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

    Services - Ulta Beauty

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    Kim L.

    Online pick up is a joke. Went inside and to confirm an online pick up order with an associate and was told I had to join the line that was 10 people deep for check out. Tried to use curbside pick up since I just got off work and needed to head home and plan dinner, but turns out they disabled the feature. There were 5 associates behind the cash wrap and 3 physical cash registers. I fail to see why one person isn't zoned to do curbside or personal pick ups in-store. I asked one of the associates who was combing through the pick up orders if she could help me get mine after referencing the text message from Ulta that said I could go directly to the Pick Up Area, I was sternly told again to wait in the line by the first associate who made her way from the floor to behind the cash wrap. After 10 minutes listening to associates badger customers to join their program and apply for their credit card, I was told to approach and the associate tried to take my phone number but then realized that I had an online purchase. They didn't even scan the barcode on my pick up text but did ask for my ID to confirm the purchase. This process did not warrant a need for the cash register/scanner. Either they're not following company policy and making their own rules or don't care at all for their customer journey. Obviously just "going through the motions" and not listening to what their customer actually needs. Online personal pick ups are supposed to be quick and easy. Why else would someone choose to make an online purchase. I would have had better customer service walking in the store and buying it off the shelf. This store needs to have one associate specifically assigned to running online purchases especially during the holiday season. There were at least 2 other people in line waiting for online purchases after me. First time shopping here for a Secret Santa gift, and most likely last time. I have a better experience at a crowded Sephora in a mall than this Ulta stand-alone store.

    OBSESSED
    Rhyann C.

    i was trying to color my hair brown and I accidentally dyed it (and my brand new $2k sew in hair extensions) jet black. But after 10 HOURS in Miah's chair she got my hair and my extensions back to a beautiful caramel/chocolate brown. She worked absolute MAGIC on my hair! And she's as sweet as she can be! She has a forever customer in me!

    Julie Fletcher and ULTA tweezers mini duo set
    Julie F.

    Black Friday sale. ULTA has hairspray from Sexy Hair, Big Spray and Play 10oz. For under 10 bucks!!!

    Jazmin S.

    I saw Nicole (the manager) at the salon yesterday and she was very welcoming and had excellent customer service. I am a nervous client that doesn't trust anyone to do my hair, but she spoke with so much confidence that she made me feel like I could trust her, until I saw my hair. I am extremely unhappy with the results of my "soft balayage." There are splotches everywhere, a clear line across the back where the color was not blended correctly, the top of my head is an orange copper color and the ends are almost white. I left the salon in tears. Nicole offered to fix my hair the next morning, and said she knew exactly what she needed to do, but I am not confident in her ability to do so. The whole appointment yesterday, she was over-the-top-positive when talking about how "great" my hair looked. I'll let you be the judge of how it turned out...

    I have shopped Ulta for makeup, and hair and nail products for years bc they have the greatest variety of everything. I go for the prestige brands like Urban Decay, Drink Elephant, Redken, Babyliss, and Biolage, but Ulta also stocks the more common brands sold in the drug stores...so I can get everything here - it's like a one-stop shoppe. Again, I have shopped Ulta for years but never knew that they have a full-service salon in the back until last week when I was discussing my hair issues with Scott Schmitz, whom I thought was a store associate. This man was so professional and knowledgeable with regard to the state of my hair, it's needs, and then with the products he would use on my hair to resolve the frizz, grown-out highlights, and split ends that I had from using excessive heat without proper knowledge of how to protect them. I asked him just how he would go about using products in my hair, and he said: I'm a stylist in the salon here. I looked around and then looked back to him. I did not see a salon but he took me right to the back where the salon was. There is no neon sign or any other visual prop to make the salon stand out in the middle of that store. I told him that I had no idea there was a salon here and he said that he gets that so many times from people but he said he is an elite stylist with Ulta and has been with Ulta since 2008, and that Ulta has a full service salon. He recommended highlighting and a haircut. His books had no time for me that day so I scheduled a future appointment with him which was two weeks out. I came back to Ulta for my salon service and he did a wonderful job. I was amazed when I looked in the mirror after he was done. My split ends were gone he had balayages highlights onto my hair. I looked brand new and had so much beautiful dimension in my hair. After that service he recommended for the frizz that I come back in for a keratin treatment which is scheduled a month and a half from now, right before Christmas. I cannot wait. Ulta needs to move their salon to the front of the store so everybody knows about it. I had a wonderful experience with the others who were there for their own salon services.. I found a great stylist who filled me with so much hair education that I've never known before. He taught me how to use heat on my hair without causing damage. I've never had such an exceptional salon experience or felt so good about my hair and so confident in my stylist before. I hope other people come to use the salon at Ulta. This place definitely is a one-stop shope. My hair is on point. I feel so beautiful. Thank you Scott

    Leena J.

    Tip: love the variety here, but customer service really needs to change. Young lady working right, should have asked for her name, not friendly, not helpful at all. Not happy how my Ulta shopping experience began today. Super frowny face. Ulta reps ask if you have coupons, would like to use your points or have gift cards before you swipe. I could have used my points before she swiped my gift card- then she was straight out when I asked about points and said she couldn't apply it any more, she was about to summon the manager, I saw it was ok. Bye. She was not helpful or friendly. Sad Saturday at Ulta for this gal. Lee, the Clinique rep is awesome though! She is amazing, wish I could have seen her smiley face. Go see her! Everyone else, needs to work on joy joy joy deep in their hearts.

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    3 months ago

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    3 months ago

    Loving my sew-in!! Thank you soo much Andre for doing a amazing job saving my hair and making me look good

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    1 year ago

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    2 years ago

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    9 months ago

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    5 months ago

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    1 year ago

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    5 years ago

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    4 years ago

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    3 years ago

    Poor. Waited 15 minutes to check out. Only 2 cashiers that had multiple problems checking out frustrating shoppers

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    2 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    4 years ago

    Always my go-to spot for salon and makeup needs! They also constantly have great gift buys and deals on makeup

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    3 years ago

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    8 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    10 years ago

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    2 years ago

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    5 years ago

    Love this store, the best place to get makeup. This is my favorite store because of Natasha she is amazing, so helpful and kind!

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    3 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Ulta Beauty

    Review Highlights - Ulta Beauty

    I will go back to Misty and I recommend her for cuts and color regardless of the complexity.

    Mentioned in 3 reviews

    Read more highlights

    La Peau Rose

    La Peau Rose

    5.0
    (12 reviews)
    0.5 mi

    Love her omakase facials. Been back multiple times and will continue doing so. Great experience.read more

    Hiromi is best in class for skincare. With over 30 years experience and testaments from clients…read moreflying from Beverly Hills to Frisco to seek out her treatments, I had to try it out since I was also traveling from Cali to Frisco. I am very selective about my skincare regiment, my skin is very sensitive. I tried her Omakase offering and trusted her to design an experience that would target my problem areas and ultimately leave my skin looking refreshed, glowing, hydrated, and healthy. She was outstanding, a true professional, and I was over the moon with the results. I was so relaxed I even fell asleep during the process. I don't wear foundation and was wondering if I needed to mitigate the redness I had started experiencing as an adult. I had been inquiring about this for some years back home in Cali and couldn't find a solution. She had one, which I am touting as my new miracle cover up from Dr. Schrammek. We also chatted about my future skincare routine and she shared some of her products with me. What I loved most about her personal approach is that she wasn't trying to sell me on it, it evolved out of a conversation about my existing products that I initiated. She explained to me her process and what she looks for in her product development and it's aligned with what I am looking for. I need to run through my current line up and will be purchasing directly from her in the future. I will be back in Texas a few more times next year and plan to stop by for the Omakase. Thank you again Hiromi!

    Photos
    La Peau Rose
    La Peau Rose
    La Peau Rose

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    Skin Care By Viktoria

    Skin Care By Viktoria

    4.9
    (54 reviews)
    5.1 mi
    $$

    My skin is starting to age. Their treatment is helpful. Staff is very friendly and I feel very…read morewelcome.

    I waited until around 5 days post facial to write this review…read more --First, I got very lucky with my timing b/c I asked for a facial literally right after she had a cancellation so I got in next day. But otherwise, expect to book 4-6 weeks out. --Follow her easy to understand email instructions to confirm your appointment by text, and also show up 10 mins early to appointment. That's not too much to ask. --I am 40 and have never had a facial before so I don't have anything to compare this to. --I was surprised by how fun this experience was. Really pleasant and entertaining conversation. I felt like I made a real friend. --Viktoria asks some prelim questions about products you use and medicines you take. You change into a towel robe and the facial begins. I arrived at 3:50 and walked out at 5:30. --The extractions weren't that bad but the whole time I kept thinking how blotchy and red my face was going to look. But guess what? It was not blotchy or red at all! No redness whatsoever. She must be magic. --She did steam, extractions, a mask, infrared light, some other electric thing, moisturizer, massaged my head and shoulders, it was all really nice. Cost with tip was less than $100. --It doesn't matter if you go in wearing makeup or not. --Don't plan any workouts post facial- nothing where you'll sweat afterwards. --I have had no breakouts, no peeling, no negative after effects from the facial. My skin looks great. Even my husband said I looked younger. --There was no pressure to come back at any given interval, but I will plan to go every 6 weeks or so. I already booked my return appointment. --I can't think of anything negative to say. Viktoria is really wonderful. The only possible downside I can think of is that due to location, you're not getting the nice spa atmosphere, but it would cost twice the amount at a fancy spa and you'd likely not get anyone as well trained and experienced as Viktoria, so I really recommend Viktoria for a high quality facial at reasonable price.

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    Skin Care By Viktoria located on the 2nd floor of Imagique
    Skin Care By Viktoria located on the 2nd floor of Imagique
    Skin Care by Viktoria

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    Skin Care by Viktoria
    GLOW / Love Your Skin

    GLOW / Love Your Skin

    5.0
    (4 reviews)
    2.8 mi
    $$

    I have been looking for a new facialist since my last one moved to Austin, and good news.. I think…read moreI found her! I got a great deal on Living Social for a 1 hour Bio-Brasion treatment and Clear Glow facial with Scherri at GLOW. She was friendly and accommodating during the scheduling process, and even more so at the appointment. Her room was beautiful and everything about my experience was professional. We talked about skin care, she answered all of my questions and addressed my concerns. The whole appointment was enjoyable. Steam, facial, massage.. it was very relaxing! And next day, my skin is looking great. I can't wait to go back!

    As a public relations professional, my image is very important to my business and I firmly believe…read moremy face is my best first impression. I have known Scherri both personally and professionally for more than five years and I would not trust my skin to anyone else. She has helped me pinpoint trouble areas and designed a personalized skin care regimen that has turned around my adult acne. I am a fanatic about my skin, so I was thrilled when I discovered someone who was just as passionate! Scherri has that something extra that you don't see everyday. It is an inner glow that matches her outer one. I think it is a genuine care and compassion for her clients and a sincere commitment to help them be the best they can be. You will LOVE Scherri and your skin care experience at GLOW!

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    GLOW / Love Your Skin
    GLOW / Love Your Skin
    GLOW / Love Your Skin

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    Spavia Day Spa

    Spavia Day Spa

    4.5
    (201 reviews)
    4.1 mi
    $$

    My husband gifted me a Spavia Day Spa massage for Mother's Day earlier this year and I decided now…read morewas finally the time to use it! Please don't let the online scheduling portal detour you from enjoying the luxury and superior customer service Spavia has to offer. I wouldn't even bother trying to book an appointment online if you're a first time guest - just call! Per other Yelpers, I booked with John because I enjoy deep tissue and apparently he is great (spoiler alert: HE IS THE BEST!!). Heads up though that he is booked weeks in advance, and yes, he is worth the wait! Upon arrival you are greeted with a warm neck pillow while you fill out a simple new guest form. Standard questions like "where is your pain generally located" etc. As an avid massage receiver, I've never been asked "what music do you prefer during your massage" or "what scent would you like?" The customization they offer is top notch and I appreciated the options. Once your form has been completed, you're taken back to the immaculate locker room and provided with a robe and sandals. This robe...WOW. It was probably the most lush piece of clothing I've ever placed upon my body. I wish they sold them at the spa because I would've purchased immediately with zero buyers remorse. You are shown a locker to place your belongings in with a lock, so you don't have to worry about leaving your purse/jewelry while you enjoy your chosen service(s). There is also a restroom and shower. Once changed, you migrate to the waiting area where water and tea is provided if you'd like. Okay, now to the best part, the massage... FIVE STARS. John was extremely professional, listened to my areas of concern and the 60 minutes felt like two hours. He was very meticulous and the pressure was exactly what I wanted, firm and deep. If you like firm, book with John. I can't rave enough about him!! Overall experience exceeded my expectations and upon check out I booked another massage with John and a facial. Thank you Spavia for allowing me to relax for once since having my baby 4 months ago!

    Each service person was great! I had a body scrub with Leslie. She was friendly and attentive, and…read moremy body felt amazing afterward. The only thing that was a bit of a let down was the boxes and new counter still in packaging in the front lobby. However, the warm neck towel upon check-in made me forget all that.

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    Spavia Day Spa
    Spavia Day Spa
    Spavia Day Spa

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    Ulta Beauty - cosmetics - Updated July 2026

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