It seems like the poor customer service I've experienced has continued. Only shop online; don't go to this store! I thought I could avoid shipping costs as well as going in to the store by doing curbside service. Unfortunately, even avoiding going into the store, you won't be free from those same issues. I contacted corporate about this issue. Long rant ahead! I received a text stating that my curbside pickup order was ready. I pulled up in a parking spot, clicked the "I'm in a parking spot" and waited. I did this same thing last week... they brought me my order after 10-15 minutes. I waited 10 minutes. At one point, I literally saw through the window a staff member holding my order - at least three associates standing in a circle - and looking at my car. They then set it down. I waited a few more minutes, wondering if they were busy or what the problem. I googled the store's phone number. When the sales associate answered the phone, I got a lecture about how I have to pull up in front of the store and parking in a spot is unsafe. They told me the text worked and they knew I was there. Ok, well, then why didn't you call me and let me know I needed to pull up to the door? They saw my car! They literally had my order in hand. I'm not upset at the policy, I'm upset that at least 3 of their staff found my order, saw me parked, and decided "whatever, just let her wait, she'll eventually call and figure it out." This disregard for customers has just been constant at this location for years. Just don't give your money to this location; order online or go to one of the other two locations in Des Moines. read more

Do not get your eyebrows waxed from this location very unexperienced in this department and almost completely waxed off my eyebrows. Manager was told a received a simple "I'm sorry" I'm so embarrassed! Thanks a lot Ulta never have I had this happen to me. Beware read more

I regularly get skin and waxing services from Marriah in the spa/salon, and I'm always happy with my results! Reasonable prices as well.

Ulta is usually my go-to destination for makeup & hair stuff... anything for "pretty". I get all of my maintenance stuff here, and from time to time I get body lotion, nail care, barrettes. They seriously have anything you could imagine. I haven't tried their salon services because I like my own salon person. The salon always looks busy, so that's a good sign. I love their wide selection and I LOVE that they always have coupons or specials going on. Great selection of NYX cosmetics (big fave). I'm in their beauty club or whatever, and in the mail I always get coupons. Today I used a coupon for $5 off a $15 or more purchase. I also received a coupon for 20% off an entire purchase that I plan on using in a week or so. I like how this place saves money, is a pleasant shopping experience, and has friendly staff. I will keep coming back as long as the service is great & I keep receiving coupons. :) read more

I popped in this location on a weekday evening about two weeks before Christmas. Being the holiday season, usually they are staffed to handle and help customers - not so here on the occasion that I visited. There were only a few customers in the store and I was the only one perusing the nail polish section. I asked one of the ladies standing by the register if they carried a popular topcoat, Seche Vite. She acted like I had just asked her for Uranium. I asked if there was someone in that department who could help me look for it and she said "we don't carry that. I've never heard of that." Interesting since there's a whole bunch of OPI bottles sitting the the rack labeled "Seche." I went down the street to Target and bought it. read more

Hayley was magnificent!! I am a very anxious person, and I personally have had bad experiences by previous stylists at other salons. She made me feel so comfortable and when I say she rocked my color, I mean I LOVE IT! She has earned a customer for life! read more

I really love this store! When I come to DM (from an hour away), it is a treat to spend time browsing through Ulta. Today I had a make-up lesson that was super-helpful ... while I was there, I watched several customers being helped by the staff. The staff were all very professional and not overbearing. read more

the ulta beauty located in the jordan creek center is very unprofessional. i was in that store today and was continuously bothered by the staff ( my opinion, they really do not want you trying on a variety of the tester products) it was insane when i was approached by one of the staff/management for opening a boxed liner pencil. she made demeaning accusations even after i told her the reason i opened it was because the store did not have a tester available. just a few minutes prior to this happening, an employee removed an eyebrow filler pencil from the retail box and said she was going to place out for the tester! and even crazier...the staff/management gal said she was just going to throw away everything i had placed in my shopping bag after i told her i won't do business there after being treated like that. and i did also mention to her that since the employees have so much time just walking around breathing down the customers neck that they should make sure the testers for the products are available to test!!! i would rate that ulta location a minus one read more

Have usually really liked Ulta a lot and been more than satisfied with the products and service. Today I was not. We (my daughter and I both wanted brow waxing appointments) were ignored by the brow expert for over 10 minutes. Then we finally were attended to, we were told we could get right in. Okay-great. Then I said I would like to wait (several days) for my expert I'd had before, my daughter who still wanted hers done now was totally ignored. Brow expert went immediately to another customer who was already being attended to by another employee-then totally walked away from us. I guess we will won't be back for a while. Very disappointed! read more

I am completely appalled at the "customer service" I received at the West Des Moines, Iowa store today. I went in to make a quick exchange for a faulty product. The mascara was $23, I had used it FOUR times and the wand broke. Because it was given to me and I didn't have a receipt, they said they would exchange it for me for $0.15. FIFTEEN CENTS. I thought they were kidding me!! I asked to speak to a manager and they weren't willing to help either. They said I could reach out to the customer service number at 866-983-8582 so I called them. Surprise! They also couldn't help! I asked to speak to a manager and she (Ilsa) said that none were available, which is absolutely unacceptable. How is a manager not available? I made the request again, she put me on hold again, and came back to say that none would take my call. After I struggled for another five minutes trying to get my problem resolved, the representative hung up on me. Another funny thing, a survey came up at the end of the call asking if I was satisfied with my service. I selected #4 for "no", and it responded with "Sorry, the survey is not available at this time." Wow. This experience has very much hardened me against Ulta and I will gladly share this terrible experience as much as I possibly can. read more

I had a hair appointment and upon arriving they told me that the stylist was sick and I needed to reschedule which I did when I came back for the visit the stylist was not there and then once she arrived she was on the phone for 20 minutes getting the formula from the other store. I asked her before we stared if she come accomplish what I wanted and she said yes. She was so rude to me and made me feel completely bad about the condition my hair. When it was done it was cut much shorter then she told me and you couldn't even tell it was colored and again she insulted my hair. I left not wanting to write a bad review on impaulse but after a week and everyone asking if I had even got it done I wanted to let someone know how I felt, I wrote a private message on their website I heard back the next day saying someone would contact me then two days later another email saying someone would be contacting me and now it's been over a week from that email and it's now been three weeks since I reached out and I still haven't been contacted on how I was treated. I'm surprised and upset with how they handle customers who are upset and I wouldn't recommend for anyone to go there for any salon services. read more