I had a lower SMAS facelift back in 2023 by Cody. My ears will need a revision as I have the pixie…read moreear look. My results also have not lasted. That was a waste over 12k, and now I'm horrified by the way my ears look. I would also note Dr. Carlisle did an upper bleph on me before he joined Koch & Carlisle, and it left horrible scarring. I was allergic to the sutures they used, I had even complained to his nurse at the time who told me just to stop using some ointment I had been prescribed. I did, but turns out it was from the sutures. Dr. Carlisle had gone on vacation after this was done, so hence the lack of after care. Anyway. Two bad experiences from two different providers. I would not recommend.

I have seen a Elise several times and she has just been amazing. She's super friendly and helpful…read more She resolved some discoloration on my face, and I am very pleased with the outcome. I also had a consult with Dr. Koch and unfortunately it was not a good time for me to have surgery. They were super accommodating in refunding my money and I really appreciate it that since I unfortunately had a transition that wasn't making it possible for me to feel comfortable having the surgery. There is nit a long wait when I go in and the front desk is amazing. Dr Carlise has a great bedside manner and is super knowledgeable! EveryoneI know that has gone there has had a great turnout! I would highly recommend their services!!

Parking lot was packed for a Friday at noon. Visited the salon suites which had a nice waiting room…read morearea. Lots of variety in services offered. Easy to find. Great location just steps away from the Jordan Creek mall! Stop in for a waxing or haircut. Look up providers on booksy!

Update: Someone from the spa sent a follow up email and didn't even attempt to make anything right,…read morethey instead blamed (me) the client. For example, their response to my complaint about no shampoo being available is that there is a removable handle in the shower. That has nothing to do with no shampoo being available. They made no attempt to address the fact that my treatment wasn't complete (I did not receive a foot massage) or the rough handling during the scalp massage. Update: In addition to this review I've sent two emails and still haven't gotten a response from anyone at Coachlight. Really disappointing customer service. There are some areas where I was disappointed with my visit that I feel can be improved upon. Because I am a new client it would have been nice to receive a welcome email or phone call with instructions for my visit. I didn't receive anything instructing me on what time to arrive or what to expect. Because of that I arrived at 8am for a 9am appointment due to the site saying you have an hour beforehand to use the facilities and I thought I would need to be changed and ready at 9am. At 8:30 I tried the doors again because I saw a receptionist inside. The doors were still locked. She looked annoyed but unlocked the door and said I could come in. I explained I had a 9am appointment and probably needed to change which is why I was early. The facilities are impeccably clean and quiet, so that was a positive. It was a relaxing calm environment, which is what I was looking for. It would have been nice if someone showed me around and explained how to use the saunas and rain shower though since it was my first time. For the treatment itself, the woman was cordial but was very rushed. It felt like she was trying to get through the treatment as fast as possible. She was rough instead of being slow and ensuring the experience was relaxing. I was most looking forward to the scalp massage but she was so rough it was painful and felt like my hair was being ripped out at times because she was going too fast. My hairdresser gives a scalp massage so I know what a proper one feels like. The description of the treatment also said I would receive a mint foot rub, which I did not. After the treatment I was told to shower. There was no soap or shampoo available and my hair was full of oil. When she came back I noted this and she said there was shampoo in the locker room. Showering again after the treatment would defeat the purpose of the lotion being applied at the end of the treatment. So my choice was leave with oily hair or shower again and rinse off all the lotion. After the treatment I was taken back to the main area and still hadn't been given instructions on how to use the facilities. At checkout I was asked how much I wanted to include for a tip. I really dislike when I'm asked this in a busy area with other clients present behind me as it's uncomfortable to bring up issues then and I feel pressure to tip even if the service had issues. I would prefer being able to write it down on a receipt. I emailed the spa about these concerns and asked them to reach out to make it right and I have not heard from anyone. For the price the service is subpar.

I have been going to Skin Iowa for years! The staff is always friendly, and I trust Michon. I have…read moreseen her for dermatology, Botox and fillers. I will never go anywhere else.

Do not go to this place. If you have a part one stain that needs to be treated, Staff does not know…read morethe correct way to do it leaving you with blisters .

Please do not go here. The technician burnt all the hair off one of my…read moreeyebrows. All I got was a sorry and try using makeup to hide it. please save yourself a lot of tears and avoid at all costs.

Friendly and professional staff! I found my Botox and facial home…read more I love that they work with my schedule as well. I just had a Hydro facial with Aspen today and my skin looks fabulous!

Cody is amazing and does great work as does Brent. They both make suggestions but leave the…read moredecision up to the patient! Love the no pressure! Office is very nice, staff is WONDERFUL and there was no waiting in the waiting room.

I just moved here from California and my sister suggested that I come to this office. I LOVED IT! I…read morewent to Dr. Brenton Koch, he had a very nice touch and a great eye. He was conservative with his suggestions and also listened to me and what I wanted. What a lovely experience. I most definitely will be back again. I trust my youth and face to only them! Can't express how happy I am with my results. Thank you so much for taking care of me and my sister!!

I am triying to keep this short and to the point, as I have spent enough of my time recovering from…read moreDr. Robbins. In August, I paid him to preform an abdominoplasty. Which lead to multiple visits. This included stitches, cauterization and two more times under his knife and 6 courses of antibiotics. Treatment during surgery was as barbaric as it could have gotten. I could FEEL him cutting my insides. Had to actually yell at him to stop touching me and numb me. His response "I don't know why this is hurting" this was also a response while getting stiches while I was crying. While under his care I recived Pseudomonas Aeruginosa and Ecoli. Resulting in an open wound. Overall I felt unseen, unheard and frankly abused.

I have had multiple procedures completed by Dr. Robbins. He and his staff are absolutely wonderful…read more I could call in and get an appointment with him same-day because they truly care about their patients. I chose him based on his experience and knowledge and I am thrilled with my decision. I would give him more than 5 stars if I could. Dr. Robbins is hands down the best plastic surgeon in the Des Moines area.

Worst experience ever, I never go around and do this, but people need to know about this company,…read moreevery time I would go for my laser treatment I would had a different person, not sure if all had linceses there, because they don't display any one them, on my 5th time schedule appointment but I could make it, they always send me a confirmation email never did this time, I txt the number that I always txt to cancel the appointment, she never got my txt I guess, send me a bill for $100 for no call no show! What? So now she can't honor my for life treatment that I payed that was not Cheap! And I threaten me to sue me? I can't believe how awful this Skin gym is. Because I could 't make my appointment? She is fight and threatening me .

Can I give this place 0 stars??? Avoid this place at all costs!!! They base their business off of…read moremaking money rather than helping people and that is very apparent. I was unfairly treated as a customer just seeking options. If even you walk into this place expect to be charged. I'd like to give them the benefit of the doubt but I highly recommend choosing a different dermatology business. 0/5 stars.

Friendly, efficient service got me vacay ready in no time! Painless and comfortable environment…read more Staff was knowledgeable and professional.

Do not give them your credit card...they charged me for four months after I cancelled my membership…read morein writing and will not refund me for two of them because they don't write checks and they can't refund my card for those two months.