nothing in stock and no one attempted to be helpful. not the best location i've visited

Third time in a row I've been in there and there about about 15 people in line -- and only 2 clerks checking people out! This time, I even called the store from the line and told them to add more. Didn't work. Yet, there are employees milling around aimlessly all over the place! The manager of this store seriously needs to be fired! I have been a loyal Ulta customer from the first time this chain opened in the area, and they are driving me away. I have better things to do with my Saturdays than wait in line forever! read more

I went to their salon for a hair cut and color. It was the worst cut/color job I have ever had. I asked for 5 inches and she cut 10. I wanted my natural brown color, I got black. TERRIBLE QUALITY! read more

Went here for the first time, never went to an ulta salon before... but I had just bleached my hair at another salon that had good reviews and recommendations from friends and they gave me chemical burns and my hair ended up yellow... I'm a natural blonde and already had ton of super light/bleached highlights before I went full platinum. After going back to that salon the next day about concerns, they didn't tell me They burned it. So I went to ulta and asked about some hair products I wanted and also asked about my scalp. Afsaneh told me right away what it was and how to treat it. After a couple weeks I couldn't stand the yellow and it was obvious by comments made by friends that it looked horrible to them too. So I went back to ulta and lucky enough, got an appointment with Afsaneh. WOW SHE SAVED MY LIFE. She was so gentle with my hair. Knew what had happened the last time with my scalp and made the formula with the right type of products to protect my hair and scalp. Continuously asked how my head was feeling to avoid irritation. She was just so careful and considerate of me and my hair. It's perfect white/platinum I wanted the first time around. I will continue going back to Afsaneh in the Danada square ulta! read more

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This is my go-to Ulta. And I go to it, um, a lot. Sometimes more than once a week. I've never had any issues with the employees - in fact, I find them to be some of the more helpful in comparison to some of the other "beauty" shops I've gone to, including other Ulta locations. I can't comment on the salon services but in terms of cosmetics, fragrances, and haircare, they have a great selection. Sometimes there are really good markdown deals that make it even more worth a stop in. Of course, their loyalty program doesn't hurt, either. I do with their nail polish selection was wider and perhaps stocked some items more frequently but otherwise a really nice location. read more

After a disappointing makeup application at a different Ulta location, I drove over to Ulta at Danada, this one, and asked if she could reapply my eyebrow makeup. I mentioned how I was disappointed at how the previous makeup artist applied my lipstick and eyeliner as well, and she reapplied my makeup for my lips and the eyeliner as well. She also worked for no fee, claiming that she knows how it feels to get makeup poorly done, and would not accept a tip and mentioned that purchasing a product would not work as a payment, considering she applied my makeup outside of the salon and more towards the front of the store. I went to homecoming feeling confident because my eyebrows, lipstick and eyeliner was fixed. read more

I had a fun morning getting my hair cut and colored by Paula and talking with Angela. They are both wonderful. I love how Paula took her time with me to get the right cut and do something different with my hair. They were both wonderful and will be back again. read more

I never write reviews but I needed to today!!! I went in at 6pm to get my hair colored! I have never gotten highlights or anything other than one color in my hair but today I was feeling confident in getting my usual dark hair with Carmel highlights! Courtney was the girl who was helping me and she was AMAZING!!!!! She did my hair so perfect it literally put me in tears! She took her time, I was there until 9:30 ish but it was worth it! I am so beyond happy! She was so sweet and did a great great great job!!!! 10 STARS! read more

I swore off Ulta after many terrible experiences at the Oak Brook store. My husband convinced me to give this location a chance. Incredibly clean, organized and well stocked. The associates were super nice and down to earth and beyond helpful. From now on, I will drive the extra distance to go here. Kudos to the staff here! read more

If you want a good color, balayage, or highlights... go see Michelle the salon mgr. she does very clean and healthy processing on the hair.

Rude and attitude with the beauty advisor. she was didn't listen to what I told her and I told her in a polite way. I went in the store to exchange something I told her I wanted to exchange a product but no she does an return I told her im doing an exchange then with an attitude oh next time your suppose to show it to my face and tell me your exchanging. I told her that in the beginning I'm exchange she said "ok". The frustration is her mean attitude towards me. I understand retail can be hard on people but you can't do that to people who shop at your store. it just shows the kind of person you are which is bad customer service. At least when I go to other Ulta shops or Sephora they greet me hello and very friendly toward their customers. i do not want to shop at this location Wheaton specifically. read more

I had a wonderful experience at the salon here!!!! It's a little pricey but it's worth it and I intend to return and pay the extra bc my experience w Michelle was so good!!!! read more

I have been a loyal customer of Ulta for many years but after several negative shopping experiences I am DONE with them. Rude and unhelpful sales associates who cannot answer questions let alone direct me to something I am looking for. In addition to that they are frequently out of stock of many products which is frustrating. I have been an Ulta Rewards member and never get to use the coupons they send because they never have what I want or need! The straw that broke the camels back was when I went there to shop for some perfume for a mother's day gift and after being ignored by one sales girl and sprayed with an awful perfume by another, I get up to the register to pay for my items and the cashier asks me "would you like to add a tip to your bill?" A tip?!?! For what?? For doing their job poorly?? Ulta you better get your act together or you will be added to the list of retailers that no longer exist. read more

so EVERY time I come in this place and ask a question I always get VERY RUDE people that act like im bothering them, im sorry I thought you were working!?!? I guess not I guess they get paid to stand around giving dirty looks to customers... basically the only qualification you need to work at ulta is being a stuck up snobby BEOCH... read more

Ok so let me start off by saying I used to work for this location and my experience was short because of how rude and racist the other employees as well as the managers were. Anyways this is the closet beauty store to me that sells high end beauty and make up products so I went shopping there thinking maybe my experience as a customer would be different. Overall I was offered help maybe one time from an employee after having to make eye contact with her for about 2 mins meanwhile I saw the employees asking the other shoppers who all happened to be white if they needed assistance at least twice while there. Now because I used to work there I know it's procedure to make sure every customer has been asked do they need assistance or just greeted as a courtesy, but I guess that doesn't apply to Women of Color or those who aren't buying ridiculously expensive amounts of products. I've also noticed that this store employees are almost 98.99% white they usually have one token black girl which they probably have to comply with because of legal matters but I've never seen an Hispanic Indian African or any other men or women of color mixed into the store roster. Overall I will NEVER shop here again and I would encourage any one who doesn't agree with discrimination not to shop here as well. read more

Do not get your hair done here!....I was ripped off paid a lot for the color to wash out. I been a client for some time and could not understand why the color was not staying in my hair. Went to another salon and found out they were not using a permanent color but a demi color...these will wash out! Plus I was getting my hair cut every time and they were not cutting enough off to keep my hair healthy...There are other salons out their that will take care of you! ....I would not recommend going here. I would NEVER! go back....THIS PLACE IS A RIP OFF!!! Hair stylist do not know hair. read more

Customer service is good, BUT not enough stock here. Not everyone is tan in the middle of winter, so the lighter foundation colors are out of stock. I'm not picky on my foundations, I like a few in different brands, but they are always out of stock! STOCK up!! Please!!! read more

I normally shop at this Ulta for the majority of my beauty needs. From the times I've gone, I've seen women getting their brows done at the Benefit makeup area & anyone who knows me very well knows that I'm very particular about my brows. The woman who had been doing my brows for a few years was pursuing a career in education so I needed to find someone quickly. My appointment at Ulta was with Libby & not only are the prices reasonable but she did a great job! As requested, she cleaned up my brow area & maintained their natural shape because I love the look of full brows & I expressed that I did not want them thinned out . She assured me that she does not thin out the brows & when she handed me the mirror to see how they turned out, I was so happy! She is definitely a brow pro (very precise with her work I might add) & I will be booking her from now on! read more

The sales staff at this store are sneaky and inconsiderate to young girls that are shopping for beauty. They take advantage of their young age to tie them into magazine subscriptions! Management has less than answers and have a bad attitude! I would not recommend this store to anyone! read more

My mom and I went into Ulta tonight to pick out a make up brush. Most of the time when i walk into Ulta i'm usually overwhelmed because Im looking at everything saying to myself now what exactly do I need? what is this brand? Is this brand good? etc. I know very little about make up. & Honestly I'm not one to write reviews period. But tonight we got help from an awesome women named SAMANTHA. She asked us if we needed help and from there took us on a guided tour on the different kinds of brushes there was, what they did, and gave my mom and I a mini make over :) it wasn't just a fun experience, but a learning one as well. She taught my mom and I a lot about make up and what kind of brushes to use. She was knowledgeable, friendly, and very helpful. Thanks Samantha! read more

I was looking for a product (that I had read about online, to reduce yellow/orange color in blond hair) and asked the two employees who were at the registers in the front. They stared at me with impatient confusion. So I elaborated on my description and seemingly annoyed, one of them directed me towards the salon area. After locating the salon, I asked the solitary salon worker, and she didn't know and said it must be over by the haircolor. So I found the haircolor, and there I am, surrounded by what appears to be millions of products, searching for something that I don't know what looks like with a toddler in my arms wriggling to get free and none of the workers are apparently going to more than tell me a vague general idea of where to look. So by this time I am frustrated and ready to get the out of there. As I left a girl with black hair, at what appeared to be a makeup counter cheerfully asked if I needed help but I was already on the way out and didn't want to explain all over again. Would definitely not recommend unless you are very sure of what you need and very familiar with beauty supplies. If you will need any assistance, try Sally's a few doors down. The workers there actually showed some degree of interest in helping. read more