absolutely unbelieveable store lmao, i dont even understand how they can hire that many ass people…read moreand schedule them on purpose together.. went there for the last time after ordering a screen protector and when i call they try to charge me for it when it comes with my plan?.. go to the other ones in elk grove, even though that'd be helping out this trash.

Giant store, but two people working. Not once did any of the associates look up to at least…read moreacknowledge my presence! I switched from 25 years with AT&T to T-Mobile and I regret it! I purchased the screen protector plan which gives me unlimited replacements but everytime I try to go redeem this perk, the kids don't seem to know how to figure it out?! If they even acknowledge my presence in the store! It would be nice to see some actual grown ups working at these stores

Needed Janessa's help again and again, she went over & above what was needed...with a gracious…read moresmile! Mr. "Shorter" David was there too with his adorable smile!

Let me start by saying I HATE shopping for a new phone that's why I have held onto my Nokia for…read moreover 2 years. My mother is worse and has had her phone forever lol. I had to give a review of this location because Janesa and the young lady that was there that day had excellent customer service. Janesa went above and beyond her call of duty. I could not find the Samsung my mom and i wanted anywhere but she had 2 and held them til I got there. She was very knowledgeable and efficient. I would tell everyone to shop here to take the headache out of phone shopping. She really deserves a raise!!!

Dear Verizon Management,…read more I am writing to express my disappointment with the service I received at one of your store locations. I went in to pay my bill since my account was recently changed to "cash only." However, the employee assisting me informed me that he could not accept cash payments, which was already frustrating considering the inconvenience of having to come into the store to make a payment. To make matters worse, I was charged a service fee -- which doesn't seem fair when I'm the one going out of my way to pay my bill in person. When I asked the representative a few questions regarding my account, his response was simply "I don't know." That level of customer service is disappointing and reflects a lack of proper training. I strongly suggest that management provides additional training to ensure employees are knowledgeable and equipped to handle customer inquiries professionally. Customers should feel supported and confident that their issues will be addressed effectively, not dismissed. Thank you for taking the time to review this matter. I hope this feedback helps improve the customer experience at your stores.

This store my family member and I went in to the store to pick up both of our phones. Came to find…read moreout that the phone that was ready was mine and my family members phone was back order. When they had called us told us that our phone had arrived but did not specify which phone up until we had gone in person to find out. Also, to add more one minute the guy that helped put my family and I told us that one minute I would need to trade in my phone then shortly after told my mom I didn't need too and that I could keep both our phones.

Welcoming and homy water/convenience/phone store - essentially everything you need…read more Water is only $0.25 a gallon and they also offer alkaline water! I've never had any issues with this place, and they always provide exceptional customer service! My go-to water store that I'll keep going to for as long as I'm in Sacramento.

Small neighborhood business that sells phone calling cards for other countries, mobile phones, and…read moremost importantly for me, dispenses filtered water. I made the switch from bottled water to reusable water canteens and containers years ago. It's not only sustainable but it's cheaper. 1 - 5gal is $1.25 to refill. They also sell the jugs there I think they're $15. The parking lot is a lil shady with many homeless. But water is life, and this is my fave place to refill.

Friendly service and Fixed my iPhone in 10 mins and has nice case selection if you need a quick fix…read morestop by

every time i come for help they get me right in a timely manner and have good serviceread more

I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

I waited for 2-3 minutes then was greeted by Randy. He was most helpful, courteous and…read moreprofessional. He helped me with updating my cellular plan and stopping my reoccurring insurance plan. Afterwards he thanked me for visiting AT&T and to come back. I never have any issues at AT&T

Don't go here. They are deceitful. My daughter and I came here to specifically upgrade her phone…read more What do they do instead?? Add the next up plan. It is not needed-we always stick with our phones for at least 3 years. We go back to the store before 2 weeks of our upgrade to remove the next up plan and just send us to customer service. It clearly says online the ATT store can remove it. That says something about their reps are trying to up their quotas. On top of that the agent added the $50 insurance plan without my knowledge, when i have insurance on individual plan already on my account. Horrible customer service here!!!

This review is for the T-Mobile corporate store at 9308 Elk Grove Blvd, Suite 120, Elk Grove, CA…read more95624. I have been to this store several times in the past to look at phones. This is a corporate store which means that they have the ability to do things that a authorized retailer does not. I had a very large concern involving a phone I had to turn in to get credit on my new phone. Normally I would receive a shipping mailer for it, but as of the 25th day none had arrived. I was getting concerned so I went to this T-Mobile store and was greeted by several associates. I explained everything and they told me not to worry that they would resolve it by taking the phone there. Since it's a corporate store, they can do that and they gave me a receipt. What a relief as I was very worried about everything involving my old phone being returned to T-Mobile. The service was absolutely stellar and the associate I talked to could not have been more polite or helpful. We even went over my bill and he explained some features of my new Google Pixel Watch 4. The store is spotlessly clean and the display of the phones and other items are excellent. I have been a customer of T-Mobile for many years and honestly have never had any problems with service or the phones. A few older one star reviews make me wonder. I have walked into T-Mobile stores before when they were really, really busy and sometimes the wait is a little long. Normally when that occurs I just leave and come back later. I do feel sorry for those customers who experience the issues that occurred. However, in my dealings, I have never had that problem. One time I accidentally locked up my SIM card and after waiting a while the person at a T-Mobile authorized retailer unlocked it for me. I really like this T-Mobile store and their service and HIGHLY RECOMMEND them!

It's always a significant amount of time to port phones. This time was no exception. We were…read morefortunate to have Jas as our customer support. He was patient and thorough in the process. Very kind and willing to go the extra distance to be certain everything was done correctly. I'm completely happy so far. Coverage is better than AT&T. Price drop was substantial. Wish we hadn't waited so long.