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    Ultra Massage Therapy

    4.0 (1 review)
    Closed • Closed

    Services - Ultra Massage Therapy

    Therapeutic massage

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    8 years ago

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    Lake Forest Integrated

    Lake Forest Integrated

    4.0(8 reviews)
    3.2 mi

    I scheduled a new patient appointment for 9:00 a.m. and, per the office's instructions, arrived 15…read moreminutes early to complete paperwork. I arrived at 8:41 a.m. and had all required forms completed by 8:58 a.m. After waiting in the exam room until 9:12 a.m., I was informed that the doctor was not even onsite yet and would arrive in another 10-15 minutes. At that point, I explained that I had work obligations and had specifically scheduled an early appointment to accommodate my schedule. The response I received was simply, "I'm sorry." What I find most concerning is the complete disregard for a patient's time. Patients are expected to arrive early, remain punctual, and structure their workdays around these appointments, yet the same professional courtesy was evidently not extended by the provider. Running a few minutes behind is understandable; not being present at the office for scheduled appointments is something entirely different. First impressions matter, particularly in healthcare. Unfortunately, my experience suggested a lack of professionalism and respect for patients' time, which does not inspire confidence in the practice overall.

    I had been dealing with shoulder/neck pain for i don't even know how long, it just kept getting…read moreworse. It was so bad that I was having issues sleeping. Finally, set up an appt with Dr. Gordon. Have gotten great relief. Over a bit of time, just better & better. Really recommend how great the entire office is. I have been coming periodically, and usually get a massage first, then an adjustment. Am feeling so much more mobile & the pain is gone. Can't recommend more highly.

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    Natural Balance Massage Therapy - Make yourself at home with a cup of tea in our waiting room.

    Natural Balance Massage Therapy

    4.6(12 reviews)
    6.7 mi

    Just an excellent massage! My therapist was courteous and professional, and we discussed what I…read moreneeded in a massage. The table was nice and warm, and the massage was perfect. Everything went so well that I signed up for six more future massages there. Highly recommend!

    Left With Severe Pain After Massage - Very Disappointing Experience…read moreI went to this location for a massage and ended up having one of the worst experiences. This was my second visit. The first therapist I saw (who was excellent) no longer works there, so I booked my next appointment with Laura Ries. Right after the session with Laura, I noticed some pain in my right hand. I tried to give the benefit of the doubt, thinking it might just be normal soreness. Instead, the pain kept getting worse day by day. Now I have sharp pain near my elbow that spreads throughout my arm whenever I move it, and it has become a real problem in my daily life. I called the place to let them know what happened, hoping for at least some guidance or concern. Instead, I was told they "can't do anything" because they're "not professional physicians." The response felt dismissive and unhelpful, especially considering the pain clearly started right after their service. Overall, this has been a very bad experience, and I'm left dealing with significant discomfort and no support from the business. I would not recommend this place based on how they handled the situation.

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    Ultra Massage Therapy - spas - Updated September 2026

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