I had an excellent experience with Vic from American Way. Our fridge wasn't dispensing water (due…read moreto something silly on our end) and Vic fixed it immediately. It was very easy to schedule and appointment and Vic was timely and professional. If we ever have a real problem with our fridge or freezer, we'll be sure to contact American Way again.

I'm giving this business 5 stars because I greatly appreciate their professionalism,…read moreresponsiveness, and customer service. I requested a quote from this business via Yelp. Vitali got back to me within about 30 minutes with a price estimate, and agreed to provide service on Memorial Day (the very next day). The day of, he arrived on time and did the job as promised. I recommend this business and will use them again.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

Vadym has been the appliance vendor for Alcyone Property Management (APM) for nearly six years, and…read morehis work is always outstanding, timely, and professional. Through diagnostic review with a thoughtful solution to any issues with dishwashers, washer/dryers, stoves--you name any appliance--and Vadym is expertly capable in fixing it. Honest. Prompt professional follow-up. APM has several apartment units and we can always count on All Brand Appliance Repair & Service to show up and give an honest and fair estimate for work. Vadym is amazing!! Overall great guy with a witty sense of humor. If you're in need of appliance repair, don't hesitate to call Vadym and All Brand Appliance Repair.

We've had Vadym a few times for our gas stove and dishwasher. He always provides absolutely…read morefirst-rate service, shows up on time, is thoroughly knowledgable and professional, plus he's a very nice guy. Highly recommended!

Without a doubt, I will never try to work with this company again. They cancelled a repair…read moreappointment two hours before it was to occur and then never showed up on the rescheduled appointment date. In addition, when I called to try to ask if they were still coming for the second appointment time, there was no answer and no call back. In my opinion, this is a terrible way to run a business.

Jall appliance service came quickly to fix my dishwasher. It needed a new part and they got it. Jan…read moreinstalled it even though it was tricky. It works great now.

I initially had one star until the Techs (finally arrived) but upped it to 2, given that my fridge…read moreis now working ok... The dishwasher I'll document more about below This company is completely unprofessional doesn't follow through on their promises. They don't care at all about their customer's time. If I hadn't left work to come home early, and been on a time crunch given a closing date on a new house (damaged appliance(s) were in the old house) I would have canceled them all together and gone with either Dell's or All Around Town. I only went with them based on a recommendation that they may have lower prices on a new dishwasher. First of all, when I called to scheduled an appointment. Lenny, told me they were available on Wednesday from 12-3. I asked if they were able to come around 3pm and he sad no, no they only do the whole window from 12-3. He was emphatic about the fact that his techs do not start service calls after 3pm because otherwise they wouldn't be home 'in time for dinner'. I told him that would be fine, and I'd figure something out with work. Fast forward to the day of service. I'm at work (because that's where most people are at 9am on a Wednesday) and receive a call/voicemail from Lenny asking me to call him back. He doesn't say the reason for the call. I step out around 10:30 to call back and get a woman in the office on the phone. I wish I got her name because her lack of ability in the customer service department really warrants being called out directly. I'm perfectly polite to her and explain the voicemail from Lenny. She acts like she doesn't know what phones, or calls, or humans, or Lennys are, and says I can only leave a message for him, and that she has no clue what the call was about. She insists she has NO way to contact Lenny or the other service techs. I don't believe her, but I politely leave my contact info. I arrive home around 12:10, of course no one is there. I wait until 3:10. Still no service techs, and no called to give me an estimated time, an apology, nothing. At this point between my conversation with Miss Congeniality earlier and their lateness, I'm pretty frustrated. I call and politely ask if there was an update on the techs. Miss Congeniality again informs me in an annoyed voice that she doesn't have any idea, she only makes appointments. I ask if she has their cell numbers so I can call myself. She says no she doesn't have any contact with them (YEA RIGHT. ) and says I can leave a message with her. I tell her I already did that. ** Silence** then she angrily asks if she should just hang up. I say no, maybe she should get her carrier pigeons out to the techs because apparently that's how they communicate with her and customers (yes, I said pigeons). She basically yells, that she can take a message so I YELL my contact info at her, and tell her THANKS A WHOLE LOT, YOU ARE SO HELPFUL in a sarcastic tone and hang up. Five minutes later Lenny calls back, so those carrier pigeons fly real fast I guess, or maybe Miss Congeniality found her Rolodex in the office. I tell him what happened and he tells me that 12-3 is just a 'window' and that they got 'held up' and I remind him that he told me techs don't come after three. He brushes me off even though I told him just a call to say they'd be late would have been sufficient and that he wasted my time leaving work early. The techs arrive around 3:30 (apparently they're not worried about that dinnertime?), they're only in my house for about 20 minutes They were generally kind and did what they were supposed to.. but it wasn't that great either. The turn on my dishwasher again (causing it to flood on the floor again) then promptly tell me it's broken. Shocking. They then give me an outrageous 525 PLUS 200 dollar install price for a new one (no thanks). They did thaw out my freezer and clear the frozen drain, so at least that was something. It cost 145 for the call, and the fridge repair.. I think pretty comparable, but also still kinda ridiculous given they weren't here more than a half hour. So Cedar Appliance, you guys need to come up with a FAR better communication system and/or decide on your lies ahead of time so they don't contradict each other. Also, it's time to trade out Miss Congeniality for someone that can do more than act like at best an airhead an at worst a jerk.

Called them for a front-loading washer with a recurring fault. Two people showed up to examine it…read morewithout any tools or equipment to actually do so. They then proceeded to list multiple low probability faults that could occur without addressing the one I called them about. At one point, I thought they were going to sell me a bucket and washboard considering how negative they were towards clothes washers in general. Cost me close to $100 to be offered the opportunity to spend three times that should I call them to fix the original issue.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Perfect. An actual human being responded quickly to set up an appointment the next day (Saturday)…read more Technician was personable and professional, arrived right on time, confidently diagnosed the issue, and swiftly completed the job (oven igniter and wiring repair). I would absolutely hire them again.

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

He comes when he says he will, knows what he's doing, and he gets it taken care in a timely…read morefashion. Highly recommended. Rick K

They came right at the stated time. Knew what they were doing. Replaced two parts in our ancient…read morestove, and got it working again in an hour. I think the cost was reasonable for two guys who knew what they were doing, and had the right parts.

They responded timely and resolved the problem I had with my gas stove. The price was reasonable.read more