We have had service by this company on two different occasions. A few months ago our dishwasher stopped working. A technician came the same day as our call, diagnosed the problem and had to order a part. He came back within a few days and did the repair. Dishwasher working perfectly. Today I realized that our subzero needed a cleaning. I called and not only was the person in the office extremely pleasant, she gave me a same day appt notifying me that a service call would be $99 which would be subtracted from whatever the repair cost was. Nadir came during the time I was told, and completed the job. He was kind assured us that the fridge was in good working order. I would highly recommend. read more

On December 26, 2025, I contacted UltraFix to service my dual beverage and wine cooler after it stopped cooling properly. The technician informed me that the issue was a refrigerant (freon) leak and recharged the unit. However, on January 8, 2026, the unit stopped cooling again. When I contacted customer service, I was told there was no warranty on the previous work and that I would need to pay for another service call. I explained that the problem should have been properly diagnosed during the initial visit rather than simply recharging the refrigerant. Would I recommend this company? Absolutely not. read more

Horrible. I contacted ultrafix on March 13, 2026 for my dryer. The technician showed up the next day 20 mins pasted the 3 hour window in a Toyota Camry with zero company logo or markings on his clothing. After a 5 second diagnosis he said the unit needed a new roller,pulley and belt kit but that the parts would need to be ordered and it would take a few days. I thought this seemed like standard parts that a technician would have with them but then realizing I was never asked what make/model my dryer was. I had to contact the company on the 17th to get an ETA on my parts and was told they should be in by the end of that day and the repair was scheduled for the 18th. Again, the technician was late to a 3 hour window. The warranty stated 30 days for the labor and 90 for the parts. We are now at 84 days past the service date and my dryer and making the same sound leading me to believe the parts need to be replace again. When calling to discuss I was told that i would be charged the service call of $99 and then the labor ($256 the first time). I decided where these seemed to be a standard maintenance part that I would attempt the replacement myself and asked for the information on the parts in order to claim the warranty myself with the parts company. The manager told me I could not have that information as it was confidential but at this point they would send a technician for a no charge service call. When I asked if these parts were in fact new I was told "probably but the technician orders them not me". I'm now thinking I was charged for new parts and used ones were installed. When I asked for a total refund since it seems I was lied to about the quality of the parts I was again told no refunds and that all the could do was send a technician for a no charge service call (even though I'd still be charged for labor for the 2nd repair?). At this point, I have no other option but seek legal action to get my total of $454 for having this issue as the company and their manager do not understand the issue of selling used parts as new ones. read more

Technician (Rick) came the next morning after our call, immediately diagnosed the problem, obtained the needed part in one day and fixed our older Bosch refrigerator perfectly. Rick was highly professional, charming and very neat and careful of our kitchen. We are so pleased we found UltraFix to solve our big appliance problem. Saved us thousands in not needing to buy a new refrigerator! read more

Following up on negative review: I was sent the estimate only after 3 calls. Manager offered to have technician return and reinstall old part and remove new part (which I never ordered). After very contentious phone convo, received apologetic text and $100 check. read more

Umid came the next day to fix our refrigerator. He said the repair would be $475, which we agreed to. The invoice says he replaced a starter timer and added Freon. The refrigerator appeared to be working and we were happy. However, the next day, the internal temperature of the freezer was 48 degrees and the refrigerator was 62 degrees. Obviously our refrigerator was not working properly. We did not call back because many reviews stated that they charge for another full service even if the problem was not fixed. We will be buying a new refrigerator and are out $475 for an incorrect diagnosis and repair. Avoid this company! read more

Sabir was excellent! he was extremely patient with our very noisy puppy, but more importantly, efficient and professional with our repair. would hi recommend him! read more

Great service and response time - scheduled repair within hours of contact. The technician texted and arrived on time. Nadir diagnosed the problem provided a quote for the repair and replaced the circuit board in the dryer. The appliance is now in working order. read more

Esmin, our service provider, arrived within the time window given and, although he delivered bad news (our fridge was beyond help), he was polite and efficient about it. read more

I have had the most amazing experience with UltraFix. We had an issue with our fridge/freezer that he came and fixed immediately. The following week I called because we were having another issue and he fixed it at no cost! A third time a week later we had yet anther issue and the technician returned for a 3rd time to fix a separate issue and still did not charge us. He was timely, respectful, cleaned up after himself and was fixing every problem we have. Couldn't recommend more highly! read more

The service was horrible--we were charged $125 for a service call, which we were told would be deducted from the parts to fix the wine cooler--we paid that and half an hour later, we received a text that they could not get the part. I tried calling 3 times and could not get anyone in customer service. Also, the technician conducted the entire conversation using google translate and it was very very difficult to communicate with him. I would not recommend this company! read more

We contacted UltraFix Repair through Best Pick Reports. The repair person missed several scheduled appointment times and never called to notify us. When he showed he often was late. Over a month the repair person made several ineffective visits. Efforts to deal with their central referral service were filled with apologies but no results. I asked them to send a different repair person and was told they had no one else in greater Boston area. After a month they agreed to return $270 of the $519 fees paid. No refund has yet arrived. Clothes drier never effectively repaired. We just purchased a new drier. Will never deal with UltraFix again. Spoke with Best Pick help center and was told they understood my disappointment and would have someone call me. They seemed to have forgotten their promised "satisfaction guaranteed." Jim H Newton, MA read more

The technician Nahid was on time, efficient, clean, honest and affordable!!! I would highly recommend his services in the future RG read more

They are horrible and have atrocious customer service. A technician came to fix our dishwasher; it is a Bosch dishwasher which used to run very quietly. After they replaced a part, it makes a lot more noise and they claim there is nothing wrong with the machine. The technician was extremely rude and refuse to do anything to make the machine run quietly. Do not hire them. read more

They came for the diagnostic charging $125 and they said several times that they were very expert and they could easily fix the dryer buying few pieces They came back after few days and said they couldn't fix it . I think they are a scam . read more