We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up…read moreOn April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected.

Upon our basement continuing to leak with heavy rainfall we desperately needed a sump pump…read moreinstalled to help mitigate potential damage. We reached out to S&S Waterproofing due to them being a local small business. They were so professional, timely, communicative and punctual. The crew was respectful while working in our home and they did a great job cleaning up all the scraps and debris left from the job because our drywall needed to come down and concrete needed drilled through. They quickly realized we needed footers as we are in an older home and there weren't any. They had the materials already available and only charged a small portion additional. I'd definitely recommend this company for anyone looking to have similar work completed!

Crew worked hard. Customer service could have been better. Looking forward to next rain to see if…read morerepairs took.

Couldn't recommend Lux highly enough for their integrity, professionalism, and helpfulness!…read more 3 highly recommended waterproofers assessed our home, and two recommended excavation, etc at a cost of more than $10,000. Lux Foundation Solutions recommended one thing: replace the basement door. That's it. (And they don't even do doors!) What impressed me most was that Chuck Koach, Lux's Foundation Specialist, assessed things the others didn't. He checked the walls using a moisture meter, thoroughly examined existing interior drain and sump pump systems, inspected crawl spaces for water issues, and checked inside and out for foundation concerns. I can't recommend Lux Foundation Solutions highly enough for their thorough, honest assessment and excellent advice. Kudos to Chuck Koach and Lux Foundation Solutions!

They did a great job. It took a bit to get the permit (not their fault but be aware that aspect…read morecould delay the process). I wasn't able to be onsite when the work was being completed but they sent pictures and kept me posted on their progress.

Absolutely not. My 30X30 garage is a straight forward, bare minimum job actually requiring only…read moreinsulation, hanging sheet rock and making cut outs for lighting and some trim. This was EASY work. Tell the truth! I have my own electrician and painter so no add-on's or kick backs for referrals. THATS why this was low priority. This man is cherry picking the jobs he will even write estimates on, at the expense of peoples time. That is unethical. The poor perception was well earned. The disappearance is fact. Nevertheless, yes I've got this. And good luck with your career beloved.

We selected Forte to do some rain damage to our home. Bayram came out and later sent us an estimate…read morefor what actually was a lot of damage that the adjuster could see. His team of guys were on time and came ready for the unknown things as well. Bayram takes a lot of pride in making sure a job is well done and he knew what to expect and yes he was right. The job is done and it is beautiful and we could not be more happy. Looking forward to our next job we want to have done. His teams work together well to make it right. You cannot go wrong with Forte Concstruction. I know we didn't. Thanks Bayram and all involved in this project. Patty and Edgar

We first used DD 22 years ago to waterproof our basement. Recently we noticed some mold. We called…read morethem to come out and take a look, as there is a lifetime warranty their work. Antonio found that one of our sump pumps was broken, resulting in some moisture build up, and the associated mold. All that needed to be done was some minor mold remediation and replacement of the pump. Contrast that with two other estimates we had obtained (before we remembered the warranty) that didn't find the faulty sump pump, and wanted to replace drains and do major mold remediation for thousands more dollars, rather than just treating the moldy area. To top that off, I called on a Friday, they were able to come by and assess the situation the same day, and do the work the following Monday! No waiting!

We've used this company three different times for various foundation‑related issues, and every…read moreexperience has been exceptional. Their team is consistently professional, responsive, and a pleasure to work with. Most recently, we needed their help to repair a support post under our outdoor deck that had begun to rot due to poor drainage. They not only fixed the structural issue quickly and thoroughly, but also installed a proper drain to prevent the problem from happening again. Their pricing has always been very reasonable, especially considering the quality of their work and the speed of their response. It's rare to find a company you can trust repeatedly, but they've earned that trust every single time. Highly recommend.

From the first moment I called them, they sounded annoyed to have to be speaking with me. They…read moreagreed to go to my home and provide an estimate, which they then quoted me $8000 for a problem that did not exist. I got a second opinion, was quoted $200 for a simple fix. I then got a third opinion, because of course one of the two is either incompetent or lying, and the 3rd opinion was $225, for that same exact fix. When I then showed them the estimate from Aqueduct, they scoffed and said it was a company who was trying to rip me off and rob me blind. **BEWARE** Get additional estimates before going with them. Aqueduct, shame on you.

Highly recommend. Great experience recently with Aqueduct when we had waterproofing done in our…read morebasement. After having water intrusion in the past few years, we selected Aqueduct from several other estimates. On time, worked clean (as best you can doing work that can generate lots of dust), professional and friendly, and very fair pricing. Our basement is now totally dry after multiple days of heavy rain. VERY happy with their work!

I have had water in a small crawl space under my breezeway. They came out and said they could fix…read morethe problem by installing a sump pump, which they did, but I still have water because they installed the pump at the highest point which is not picking up the water. I have emailed them and have no luck getting problem fixed or getting them to come pout to even take a look. I would not recommend!!

Foundation Medix did a superb job with waterproofing my basement and putting in an egress window…read more They were responsive, knowledgeable and very professional. They also gave me insights into some cracks I had in my foundation both floor and walls, and they helped me save some money. I would recommend them without hesitation.

Major thanks to Chris and his team at Abby Construction. Our property manager contacted quite a…read morefew companies to find one that could handle the replacement of our storefront window in downtown Frederickburg. Abby handled the whole project, including getting the appropriate city approvals, in a timely and reasonably priced manner, and the finished product looks great! Couldn't be more pleased. As an out-of-state owner, it's particularly important to find contractors on the ground that I know I can trust to get the job right and not charge us an arm and a leg to do so. We've since hired them to do other building repairs and continue to have a great experience. Highly recommend.

Great work on our leased building downtown Fred. Chris has been an amazing help to me and always…read moreavailable to answer questions and also lets me know if anything is amiss or he needs my input. He has changed things as needed and really been easy to deal with. I was worried it would be a nightmare but Chris has made it very seamless. Thanks!!! Will refer Abby in a minute if I am ever asked for a referral. Chris has really impressed us.