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ONE STAR -- HOMEOWNERS SHOULD BE EXTREMELY CAUTIOUS BEFORE HIRING VALUE DRY
Value Dry's response is long on personal attacks and remarkably short on answers to its own written documents.
I stand by my review.
My experience with Value Dry Waterproofing was deeply disappointing and, in my opinion, professionally and ethically unacceptable. I hired Value Dry for approximately $12,000 of foundation, masonry, sill/bearing, debris-removal, and structural-support work associated with getting my house properly back onto its foundation. I paid approximately $8,000.
The agreed work was not completed.
The most important facts are not allegations. They come from Value Dry's own written communications.
JULY 13, 2026: Value Dry President James Ketterer met with me and prepared a written agreement addressing work that still remained.
JULY 14, 2026: Mr. Ketterer put the remaining work in writing, including:
* Installation of two Lally columns
* Removal of the existing block columns and associated debris
* Patching 12 openings with block/cement
* Removal of concrete debris
He also wrote that Value Dry was "working to bring your project to completion as agreed to in the agreements dated 6/20 and 7/13/2026."
Those are Value Dry's words.
Mr. Ketterer also acknowledged in writing that Value Dry's employee had not followed the proper change-order procedure. He explained that the unforeseen work and associated costs should have been detailed in writing and presented to me for my signature before proceeding.
That admission is important.
During the project, demolition and foundation-related work had already occurred when I was subsequently told that another approximately $1,500 would be required to restore openings. I disputed that charge because I had not approved it beforehand and asked Value Dry to explain in writing why that work supposedly fell outside the original agreement.
This is exactly why written change orders exist. A homeowner should not be placed in a position where part of the house has already been opened or demolished and only afterward be confronted with an additional charge that was never approved in advance.
Value Dry's Vice President of Operations subsequently confirmed that a crew was scheduled to return on July 21 to continue the work.
Then something changed.
JULY 17, 2026: Before the scheduled return date arrived, Mr. Ketterer canceled Value Dry's return, stated that Value Dry would perform no additional work, and declared that the payments already received represented adequate compensation for "the work completed."
Those words matter.
He did not say that all agreed work had been completed.
In fact, only three days earlier, Value Dry had specifically identified work that still remained and stated that it was working to bring the project to completion.
That is the central contradiction Value Dry should explain.
Instead, its public response attacks me personally, discusses another contractor, speculates about my motives, and characterizes my communications as "harassment."
None of that answers the documents.
If Value Dry is going to publicly accuse a customer of threatening its president, then it should state exactly what was allegedly said, when it was allegedly said, who witnessed it, and what contemporaneous documentation supports the accusation.
Yes, the July 13 discussion became heated. I have acknowledged that.
But what happened afterward is highly significant: Value Dry still memorialized an agreement, identified remaining work in writing, acknowledged a failure in its change-order process, scheduled a crew to return, and continued discussing completion of the project.
That documented sequence is difficult to reconcile with the dramatic characterization Value Dry is now presenting publicly.
Value Dry also suggests that I demanded work beyond its obligations.
Again, its own July 14 written communication says otherwise regarding the columns, openings, demolition, and debris work that Value Dry itself specifically identified as remaining.
Value Dry further claims that the amount of money it retained was "fair and reasonable."
Then provide the accounting.
Show:
* The total amount Value Dry retained
* The work actually completed
* The labor attributable to that completed work
* The materials attributable to that completed work
* The value assigned to each completed item
* The work Value Dry acknowledged remained unfinished
* The value assigned to that unfinished work
Calling an amount "fair and reasonable" is not the same thing as demonstrating that it was fair and reasonable.
Maryland Judiciary Case Search also publicly displays numerous court case entries involving VALUE DRY LLC / Value Dry Waterproofing over a period of years.
To be clear, the existence of a court case does not itself establish wrongdoing, and I am not claiming that every case was decided against Value Dry. Anyone inte
