I give u move free 5 stars they moved me and didn't scratch any r break up my furniture r dishes no scratches on my furniture unlike n the past having to buy new furniture. Just love Umove free plan on using them again when I move. They're the best. Guys covered everything and left the cloths on my furniture. read more

Lack of transparency and not fulfilling expectations as stated in the beginning. They were supposed to schedule my move and now I have to do it and wait 4-5 months for a check. read more

I never got my rebate from a month ago plus they want you to use some app called stake . So if you hear the name Larry U. don't use him . It's a scam !!! read more

I have used UMoveFree 5 times in the last 10yrs or so. I have never had an issue. The agent Sonya is always polite and helpful. She always goes the extra mile to assist me. The guys that move me are always nice and ready to work. They take care of me. Thanks so much. Felicia Houston. read more

I have worked with Kale to get set up in 2 apartment rental moves. Kale was very helpful in making sure that I was able to obtain the best deal possible. Kale follow ups with you and is willing to provide as many lists as you need to help find the perfect place for you. Umove free in general has helped me with many moves in TX! I appreciate the excellent customer service that Kale and others have provided! read more

Kale at UMove Free has always been right on top of things when it comes to helping me find an apartment. He checks in yearly before my current lease is up to see if I'm staying or need a new list of places that meet my requirements. I 100% recommend UMove Free and Kale for their excellent and professional customer service. read more

Michael Pasvar at UMoveFree has helped me with several moves along the years. Michael is very helpful in making sure you obtain the best deal. He not only locates the best places to live, but he finds incentives and move-in specials. Michael returns phone calls, text messages, and emails. I'd definitely recommend this service if you are looking to move. It will save you time, money and stress. read more

Mike Pasvar has helped us NUMEROUS times. He not only locates the best places to live, but he finds incentives and move-in specials that made relocating not nearly as stressful as it could be. Thanks, Mike P! read more

I've used this service many times. Michael is efficient and knowledgeable. He always returns calls, text messages, and emails. The process is easy and perks are great. I'd definitely recommend this service if you are looking to move. Make sure you include them from the start. The tailored apartment list is my favorite. This service will save you time and money. read more

Worse customer support ever. I had a time frame between 2-4 the confirmation said I would hear back within 30 min prior I called Maya Baggett who hung up on me. She then said I was being difficult because she didn't know how to answer my question. My question was do I need to wait for hours for them to arrive or should I drop Off a load and come back she was rude and told me the customer was not always right. This is why using your own movers is best and not wasting your time with move for free because anything free is hell ... read more

Kept sending me information that was not helpful--I had already chosen the city I wanted to move to and also the property. I just needed help with setting up a virtual tour and the application process. They kept sending me listings for apartments (I was only interested in townhouses), for differrent towns, and generally wasn't helpful for my situation. The concept is great, but execution was not helpful. read more

Michael from UMoveFree is exceptional and extremely helpful. He consistently reaches out promptly and is available to answer any questions. I've worked with him for about 8 or 9 years. He is my go-to person, and I plan to keep hiring him for my future moves. Thank you for your excellent service and commitment. Thanks again, Michael and UMoveFree. read more

Horrible moving experience from the moving coordinator and the movers. Now nobody wants to reach back out to me on my concerns, including Bill who was my locator. I'm highly annoyed! The movers did not assemble my bed correctly, there's even a piece of wood sticking out under the bed. The right side of the bed is not connected properly, mind you I'm 9 months pregnant and this is dangerous for me to sleep on. The movers failed to assemble some of my furniture. I didn't have the promised 2.5 hours, instead they rushed out after only spending 1 hour and 43 min. I've called the moving coordinator number 4 times and left two voicemails for a Julie, who is supposedly the moving manager. No response back till date. Just use another apartment locator company at this point. read more

UMoveFree - Apartment Agents Near Me - Irving, Texas

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Their support is really bad. Don't recommend this company. I've sent email directly and via their website and never received a reply. read more

You get what you pay for. Julie is full of sh$& so don't waste your time. The mover I got damaged my brand new home and furniture and I can't get anyone to call me back or return my emails. read more

Sykea and I worked together on the process it took to get me into an apartment. Every question I had she was able to walk/talk me through it. I'm a senior and when she approached me she was kind, honest, patient and respectful. Even when I was indecisive, she listened and always told me that she was here for me and when I was ready to move forward, we would. Although it took approximately 5 months on my end, I had her assurance. I'd recommend her to anyone who is ready to make a move, get settled in, especially during this high pricing market days of uncertainty. Thank you Sykea read more

I have tried to use them twice..I talked to someone name CALAB.dont know shit. Didn't take the time to check for anything. Sent me a list that I had in 2019/2023...called back another lady took his side... This is BULL SHIT.. MANAGEMENT is screen their workers better...warning! Don't waste ur time here RUN RUN RUN read more

I inquired online about this company. Realized the specific apartment complex I was looking for was not one that they worked with. Cameron began reaching out to me. Daily. Once I remembered to respond and found time in my busy schedule, I apologized for taking so long to respond (meaning a few days) and I let him know that I did not need his services due to this particular apartment not being under their umbrella. That email was sent 10 days ago. I continued to receive texts, calls, and emails from him. Which I ignored because I already took the time out of my day to respond to him once. And today, I received this text. Aggressive. Borderline harassment at this point. I will pay movers in order to not give this company business in the future. read more

UMoveFree - Apartment Agents Near Me - Irving, Texas

JUST DONT TEXAS they lure you in then have no movers. they then offer you a $200 rebate. % months later, after not receiving anything, they tell you that it is because they have not received their check from the apartment. How I am responsible for the contract between them is beyond me. It isn't about the money. its the principal. DO NOT USE. DO NOT USE. DO NOT USE read more

I have used this company many times , only because Marina is the best possible apartment locator in the world! However, they picked the world's worst moving company to move me. I blame Umovefree for not doing more research on Midnight hour movers. They suck! They milk the clock and break your things and insult you and the charge a fee for it. The worst possible experience ever. read more

This was my first time using UmoveFree. They were very professional. The follow up was great customer service. The one thing I would suggest is that once you book online they need to reiterate to call them to confirm. When booking online and I received a confirmation number, I thought the move reservation was confirmed. I called on my own to follow up and the rep said my move was not confirmed. I would have been waiting for movers to show up and no one would have arrived. The moving company was on-time and moved us in a timely manner. We even helped with getting items to the truck as well and they appreciated that too. I will most definitely refer UmoveFree to others for assistance with finding their new home and with the move. I am truly satisfied with this experience and will use them again. Thank you. read more

No Rebate Check Never got rebate. Its been 6 months I have move to my new apartment with Umovefree(Andrea), they don't care after you move in, until then they are behind you everyday for an update or moving date, once you moved and asked for rebate check, they respond with "wait for 3-4 weeks" since 6 months same response, maybe they think we will forget by that time. read more

Lachoya the apartment agent was great to work with, consistent and professional, made the whole process smooth and hassel free. The movers, Joshua and John were absolutely amazing, efficient, courteous and very professional. Top notch. If you can get word to the company/employer, I'd appreciate it. read more

WOW WHERE DO I START??? LETS START WITH THE MOVERS !!! You can do a better job if you move yourself and just use anger referral company ... the didn't show up the first day ... THEY WERE 3 hrs late the next day... they were texting disappearing at my expense.... they were so slow my neighbor told me to just let them drop off what they already had and him and his sons will move the rest... so I did .. they charged me an outrageous amount for going over the 3hrs ... ask me to cash app it and so I did... TURNS OUT ... IT WAS A FRAUDULENT TRANSACTION..... WTF SO YOU JUST SEND UNTRUSTWORTHY PEOPLE TO PEOPLE HOUSE .... NEVER AGAIN.. and they did give me money back for the day they didn't show...then promised to give 25% back from what I paid the movers but then acted like I made it up SAVE YOURSELF AND USE ANOTHER COMPANY read more

If you are in the state of TEXAS. Do not use this company for an apartment locator. After signing a lease, filling out the required documents to schedule for my move. I was told by the scheduling team that they have no available movers til the end of the year. Which now they changed MY REQUEST FOR THE 2.5 MOVE FREE over to the 200 REBATE. I had been working with Kris Munger since JUNE and already informed the option i wish to have is/WAS the 2.5 move free and was never told that the Austin area was over booked. Even if they had not known back in June, should have after my apartment complex sent over my info. Supposedly my rebate will be expedited to me AFTER i move in..... process is deceiving. Don't waste your time. I will be back to continue my review once i move in to give an update on the "to be expedited rebate" i'm suppose to get. read more

Movers came "free" with UMoveFree.com. I am reviewing them as apart of my move beacuse they of course vetted and chose this group and will inevitably choose your moving group which is a bad idea because these people a umovefreecom care nothing you or your move. They chose JP ( no reviews and an insecure website) They were several hours late and tried to get me to sign paperwork of a satisfactory job and they hadn't started. I honestly wish I could show photos of how damaged my furniture is now. My bed is broken on two posts and I watched these drops several pieces with out so much as a "my bad". On top of this at the end of the truck one of the movers was bringing in my pillows and his teammate told "him f#ck that you better throw those up here, its quitting time." they then proceeded to launch my sectional pillows 3 stories and not one made it up. After I noticed what was going on and probably 4-5 drops later I went downstairs and had the "mover" jump st hand them to me. These people really deserve no ones business and I am having to make claims with insurance for the damage and i pray they go after these guys. Additionally if for some reason you have no choice but to use this service, do not sign anything even when the fat one comes to you at the end saying sign here here and here basically removing all liability they have for being crummy and worthless movers who should not have a job. I sent this information to umovefree and the moving company JP movers. Neither has responded... read more

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I've used UMoveFree twice and was completely satisfied with their services. Christine was an absolute pleasure to work with- always quick to respond and reply to my messages. Every detail was professionally covered from day 1 of contact down to moving day. Highly recommend this company to help find your next apt. read more

Whatever you do -- do not use this moving service. It's a huge scam. They won't give you any of the money they promise, nor will they move you for free. They will send you to the most run down, dirtiest and seediest apartments they can. The apartment Amanda Dames located us is awful. I have been here since late May 2019 and have had literally over 25 different repair requests -- 1 of them being an emergency. This property has given me grief from the moment I decided not to leave a positive a review for this scam of a service. I'm pretty sure that's illegal, so do yourself a solid and avoid these scammers. I am vacating this apartment within the month. read more

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Avoid using this service/business as you will never get what was offered for the rebate. Austin was very active in giving options when we started our search and very insistent on mentioning him as a referral time and time again. Fast forward to four months later and although the rebate form was filled out and accepted, the $200 rebate hasn't happened. They have a great sounding offer that turns out to be an empty one. I cannot ethically suggest this hustle to anyone at all, ever. read more

On September 11, 2021, UmoveFree service moved my household to my new apartment, The 2 men names was Mason and Anthony. I used this service 2 times before, never have I had an experience like this. First, I would just like to say, I know the game and people aren't able to pull fast ones on me. The minute the guys walked in, 1 told me that, "we go a minute over the 2.5 free hours, its $90, you cool with that, right." I was a little surprised that they would say that, right away, because its made clear to everyone before the appointment is setup. So that immediately told me that these people are up to no good. I was correct. They started the timer, BEFORE THEY GOT INTO my apartment. They kept wanting me to sign contracts, so they could cut corners, because when I moved before, people was able to move me within the time frame, without messing anything up. They moved things a very strange way, instead of taking multiple boxes at a time, out of the door with a road or sidewalk, they decided to take things off the balcony where there is an enclosed gate, you can't open. They took my mattress out 1st and it was the last thing they put on the truck, they PUT MY MATTRESS ON THE GRASS, I NEVER HAD BED BUGS. These horrendous and unprofessional movers took apart my couch and loveseat, THEY DIDN'T NEED TO DO THAT, it's very light, I had a similar one, different color that I sold and me and this 70 year man, picked it up, without taking it apart and put it on his truck, they do this to waste time. They want that extra $90 or to just drop it off in the street when they get to destination. One of the drivers was yelling at my sister, he kept saying, "I'm not the one, I will drop his stuff right here, I got money in my pocket" They was throwing boxes on the ground that said electronics on it. They manage to tear up my filing cabinet, don't know how they was able to do that. The trick they use on people is the move slow as possible so they can either earn extra money or they can have the client they moving their stuff for, finish the job while they leave and either head home or go to the next plac read more

If you want to pay over $2,000 for a free move come here. I had to pay July rent on two places, because of their incompetence plus I had to spend over a day trying to find a legitimate moving company. I wound up paying more, but they were able to move me without stealing or breaking my stuff. All UMoveFree cares about is their commission checks and IMO how they can bilk you out of more money by using their other services for utilities. My advice is to hire a competent realtor and a legitimate moving company. Anyone who writes anything nice about them must work for the company. STAY AWAY!!! read more

I spoke with Emily in May. She said it was too early to look for a apt, that she would call me in August, but I never heard from her! Bad customer service! read more

I wanted to use the movers instead of getting a rebate, and I was told they didn't have any movers (which they should have told me ahead of time, I had to make other arrangements for movers in a short period of time) so then they offered to send me a rebate that I never received. It's almost 10 months now and I still haven't received a rebate. Not to mention every time I check their website for updates it says rebate has been mailed which is a LIE, I see they try to use you and cover up their end with LIES!!! Their website has been saying this months and months even though Christie verified that the rebate hasn't been mail (I have text to prove it)!! Every time I communicate with them I keep getting the same story, "they are still waiting for leasing company". If I knew I was going to be done like this and this is the way UMoveFree does business, I would have use another locator instead of UMoveFree. READ THE LOW STARS REVIEWS FIRST!! THE GOOD REVIEWS ARE FAKE PLEASE DON'T FALL FOR THE REVIEWS THAT ARE 5 or 4 STARS. UMoveFree is a SCAM DON'T USE THEM!!!!!! read more

On September 11, 2021, UmoveFree service moved my household to my new apartment, The 2 men names was Mason and Anthony. I used this service 2 times before, never have I had an experience like this. First, I would just like to say, I know the game and people aren't able to pull fast ones on me. The minute the guys walked in, 1 told me that, "we go a minute over the 2.5 free hours, its $90, you cool with that, right." I was a little surprised that they would say that, right away, because its made clear to everyone before the appointment is setup. So that immediately told me that these people are up to no good. I was correct. They started the timer, BEFORE THEY GOT INTO my apartment. They kept wanting me to sign contracts, so they could cut corners, because when I moved before, people was able to move me within the time frame, without messing anything up. They moved things a very strange way, instead of taking multiple boxes at a time, out of the door with a road or sidewalk, they decided to take things off the balcony where there is an enclosed gate, you can't open. They took my mattress out 1st and it was the last thing they put on the truck, they PUT MY MATTRESS ON THE GRASS, I NEVER HAD BED BUGS. These horrendous and unprofessional movers took apart my couch and loveseat, THEY DIDN'T NEED TO DO THAT, it's very light, I had a similar one, different color that I sold and me and this 70 year man, picked it up, without taking it apart and put it on his truck, they do this to waste time. They want that extra $90 or to just drop it off in the street when they get to destination. One of the drivers was yelling at my sister, he kept saying, "I'm not the one, I will drop his stuff right here, I got money in my pocket" They was throwing boxes on the ground that said electronics on it. They manage to tear up my filing cabinet, don't know how they was able to do that. The trick they use on people is the move slow as possible so they can either earn extra money or they can have the client they moving their stuff for, finish the job while they leave and either head home or go to the next place. read more

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Christine is seriously the best! I would highly recommend using her if you want/need to find a place fast! We weren't in any rush to find an apartment but I was so impressed at how quickly she located one for us. She was so helpful throughout the whole process. Even after we were settled in our new home. We got a free move out of the deal which was perfect! We definitely plan on using them again! read more

Hedieh Zabiepour was my agent that was supposed to help with with the process on looking for a new apartment home using UMoveFree. From the start i sent several messages trying to get in contact with her to help me find my perfect apartment home... never once received a reply back. Once i gave up on contacting her i decided to do the search on my own looking through all of the apartment listed on the site. Thankfully my Husband and i found an apartment we loved and we leased it! I submitted my request for the free move and have been trying again to get in contact with Hedieh to confirm everything and make sure we are scheduled for the move on Jan 15th. Again, i could never get in contact with her. It has been several weeks now of fighting to get in contact with her. Finally today 12/27 i get a text from her mentioning i need to call the corporate office of the apartment community i am moving too so i can request for them to speed up the process. So i did.. They mentioned that UMoveFree is already aware of how things are done and that they are not paid any commissions until residents officially move into their apartments. Again, i ask for a call back from Hedieh and recieve the following response from her via text " I am not in the office nor do i plan to go out of my way to go to the office to call you about this. The rebate is paid after your property pays UMoveFree..." I have been run around in circles by this woman and i am truly saddened by the service i have been given from someone who's job is in Customer Service. This is by far the worst experience i have ever been given by someone when all i wanted was to talk to her and confirm everything for my move in date. I'm considering just moving myself and calling things off with this company. This is absolutely ridiculous. read more

Kat Lilley has provided reliable, useful and pertinent apartment lease and renters information when I found myself dealing with new situations. Kat is very knowledgable in this industry. I highly recommend this apartment service. Thanks for your support and assistance. You are greatly appreciated! read more