Severely too small for their high volume, fairly understaffed and in a crazy parking lot... all…read morewith a huge vacant bank space down the street with oceans of empty parking. ‍ Folks are super nice tho

Demi the manager at the Sebastopol location was incredibly nice and understanding, and Stephanie in…read morecustomer service was very helpful over the phone! Thank you for helping me fix everything and being so helpful, I am very thankful for you guys. The team was able to fix the issues with my loan paperwork and get me all set within the hour! Thank you Redwood Bank!

Do not trust your money with this bank because they do not trust their customers. One male teller…read morein particular is a person who will act behind a customer's back in a deceptive manner.

They make their own hours, closed when they want too…read more Rude manager, and everyone there Would go to patelco or RCU

Wonderful staff. They go above and beyond. It is a pleasure visiting the Sebastopol branch.read more

This Trust account was set up at the Sebastopol Branch. After the arduous work we had to do in…read moreorder to settle a Trust at the Rohnert Park Branch, we found many slips of paper in our deceased loved one's papers. Questionable ATM withdrawals. Evidence of her calls and letters HQ to find out about the questionable withdrawal of money. She was very old school. Checked and double checked every statement, recorded every purchase, every deposit, and balanced the check book religiously. They couldn't pull the questionable withdrawals of money on her, and it seems as if she was reimbursed eventually. I gave this information to our lawyer, who is looking into it. Make sure they don't do it to you. Check your statement from any financial institution you go to.

I kept my account open even though I moved most everything to another bank because they had…read moreabsolutely the worst service. They only offered me services once I was taking my money away and they realized how much money I was taking... I opened this account when I first started banking as a teen, so silly me, I was sentimental. SO I left a bit of money in the account and continued to get monthly statements after moving the bulk of my savings. Last month, I got a notification that they had sent my money to the state as an abandoned account. None of the statements I received mentioned this so I went into the local branch. The woman who helped me was very confused since she said they never sent me a notification that they were going to do this. She looked for it but said, no, no notification was sent which is by law something that they are required to do. I told her some of the things they did or didn't do over the years to me and to my husband (who left them years ago), She was not surprised but saddened. The only good thing I have seen in that place in the last 20 years was the lady that helped me that day. I suggested she apply at a local bank because it is clearly getting worse at Bank of America. I then had to request my money back from the state because B of A was not going to help.

Carlos Castaneda:…read more Two things: When a customer walks into your bank (your place of employment), proper etiquette would be to a) immediately acknowledge & welcome the customer and b) stop texting and put down your mobile telephone. It's rude and frustrating to the customer. AND Dude - you need a mint. Your breath is R O T T E N .

I have asked several times to not have my name and address sold to insurance companies by Community…read moreFirst Credit Union and, despite calls and letters, they are still selling my information. I don't want life insurance. I simply want banking that is not part of a large corporate banking system. It doesn't work to advertise community and then spam your customers. I will be taking my business elsewhere.

Community First is pretty awesome, as far as financial institutions - I mean, let's face it, banks,…read morecredit unions etc, they are all in the business of making money so of course we are second to that, but I would much rather be second that last like most customers are at other banks like Wells Fargo etc. I have a very unique Real Estate circumstance and Nick Garcia was able to help me through the process, managed my melt downs like a pro, was kind to me even when I was a tad (ok a lot) bitchy at times and is still nice to me after the process. Who can ask for better than that?!

Kelly Back, the branch manager has been instrumental in helping my business secure a PPP loan…read moreduring the pandemic. He personally kept an eye on my application through the process and made sure I was taken care of. The loan was secured without a hitch. He's just helped walk me through the forgiveness process and has been awesome to deal with. It's rare to feel supported and get this level of customer service. Thanks Kelly and Exchange Bank!

horrible customer service. Ramsey Brown in particular was rude and disrespectful. I closed my…read moreaccounts there and so did my family members. the customer service is much better at Poppy Bank.

Honestly, the only thing I don't like is the fact that when I call in I can't call my own branch…read moreand just speak to Staci (the best banker on the western seaboard). They've always got your back, resolution is always swift and nearly painless, and when I pop into my branch it's not a never ending turnover of new faces. CFCU is obviously doing right by everyone; their clients and their staff. I'll never leave!

Community first really does put the "community first" they are a local lender that knows the West…read moreCounty and the Russian River. Issues like septic and flood do not scare them they understand the complexities of funding on rural property. Being a real estate agent I have worked with many lenders and Beth at Community First is top notch!

Huge thank you to the manager Jose for helping me with a claim. I was not treated so great over the…read morephone and was ready to close my account, but I thought maybe talking to someone in person would be a better route. He was super kind and so much more pleasant to work with than the people working at a call center!

Excellent customer service! Leo was very helpful and pleasant to work with. I was a little hesitant…read moreto go inside this branch seeing the other negative reviews here but happily did not have any issues.

I am not going to dock this company for their food because their company is about getting people…read morehelp, not being a restaurant. They showed up at the Fall Fest and their chili was a bit bland, not even salt in there. They did however have a bottle of the best Saracha sauce that i have ever tasted which mad the meal very tasty. Along with that they had big chunks of perfectly cooked stake in their.

Food for thought used to be a place of safety and kindness, but now that all of the food fairies…read morehave left and been replaced by mainly paid only staff the love is gone. They have almost nothing for selections and the staff is cold. I miss the days when the food fairies ran this place. There was a lot of love and they always went the extra mile.