Backdoor for any hyped shoes 700 + retail if you wanted to buy travis 1s when they dropped. Their worker chooses who wins through the email to confirm who wins. Been rigged ever since. read more

Wanted to buy 3 pairs of shoes. Sat there for 15 minutes... one guy engaged in conversation with somebody (who wasn't buying anything and assume they were friends), the other on the phone on a personal call. Nobody came over to help me and I tried courteously to get their attention to help me ... left and went over to KITH and ended up buying 5 pairs and was treated royally. Undefeated and Kith have similar selections...difference is KITH treats you with kindness and courtesy as opposed to being treated like a pariah. read more

I've read lots of bad reviews for the staff here so I just wanted to share my experience. When I walked in I was greeted at the door. I picked up a couple shoes and waited for assistance. As soon as someone was available (a young guy with blonde hair and clear rimmed glasses) I was helped with a size and with a phone call to the silver lake location to ask if they had a shoe in stock. While I waited for the phone call, yet another staff member came to make sure I was being helped. I'm not sure if they've suddenly cleaned up their act, but there was no trace of pretentiousness from the staff members I interacted with. And in case anyone thinks it's because I'm a woman, id like to add that I looked just super rough and half way thrown together and made it clear that I was shopping for my boyfriend. They were happy I found what I wanted and said "I hope he loves his gift!" read more

I came in today for the first time. I was one of those excited to purchase ivy park clothing. 2 employees on the floor were super nice and very helpful. When I was ready to check out, the young man at the counter stared at me and said absolutely nothing!! I greeted him and continued to speak to him as if I were the employee. It was very awkward! I don't think I will return! read more

Usually never write reviews but this is sitting in the back of my head for days now. I used to love this store. My sister lives in LA and would always pick me up a fresh pair of kicks that you could only get from them. Recently i purchased a pair of shoes from their website (ozweego tech clear granite) In the picture on the website, they looked amazing. Very crisp, white and black, looked leather. I get the shoes and the colour was waay different, they were a shiny fabric material, greyish brown tone, didn't look anything like the picture advertised. Then i remember i saw these shoes already at adidas.com and decided to look up how much they were there... $70! in comparison to the $215 i paid at undefeated. When i showed them i could have bought these shoes for less than half the price at adidas, and that the shoes look completely different than what was advertised on their website, their response was "we don't give refunds on launch products"....meanwhile didn't even ask for one, maybe give a customer that feels robbed a discount on their next order?? nope, they just stopped responding to my discontent.. I feel ripped off and scammed. Always recommended this company to everyone i knew who wanted cool kicks. Now i wouldn't spend another dime there. read more

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Worst service ever, you feel as if you can't get any help even when they're the ones who messed up my order some how they still can't take a return ? Honestly disappointed expected more from them but I guess I was wrong . read more

boring boring boring nothing new is here mainly old sneakers that looked questionable no customer service no-one is friendly its very stuck up better off saving your money and going to nike read more

I won a pair of shoes in a drop and I wish I never did. The fat guy at the front door checking entries were very rude. He asked to see my ID so I showed them and because I took my picture when I was 18 and now I have a beard he proceeded to tell me that that does look like me in my ID. He then decided it was necessary to look me and my friends up and down fit checking us and just staring at us. This guys is a sneaker store bouncer and acts like he something special lol. This guys stood there with fake jewelry on and had the audacity to mad dog us because he decided to think that I was using someone else ID to win the shows on my app. The guys at the register were super cool and everyone working inside. read more

Best shoe selection in Los Angeles. You can't beat Undefeated. Staff was dope, gear was cool and they carry bape! I don't know any other store in LA that carry's bape at retail price. read more

Customer service needs work. I went this past weekend and there were a total of three employees. My girlfriend and I were the only customers in the store. They never acknowledged us and the heavy-set caucasian male just sat chilled in the corner playing with his cell phone. I write this review not from just a single bad experience here, this is probably the fourth time I experienced such bad customer service from this location. Get your act together, guys. read more

One minute past 7 and the shoes I want are on the wall, but they wouldn't open the door to let me buy them. That's terrible customer service. Won't be back. read more

I called ahead to the Undefeated store on La Brea today to see if they had the new Adidas Tabula Rasa ZX 500 running shoes in stock that were just released. The woman who answered the phone said they did and I asked her for the price, which she went and checked on for me. So then knowing they had them in stock and the price, I drove all the way over from Highland Park only to find they never had any of the ZX 500s in stock. And the guy who was "helping" me didn't seem interested in trying to locate a pair. I will not try to purchase another product from Undefeated ever again, that's a promise. So I just ordered the ZX 500s from Livestock in Vancouver instead, it's sad I had to send the business outside of Los Angeles and even the country, but Undefeated left me no other option. Not a shop worth supporting. read more

This is one of those stores that makes me boyfriend nostalgic. Why? Well, it seems that every time I've dated a dude, he shopped here and without fail there would be a "kicks" run at least once a month or so. Guess that's a good thing, cuz at least that suggests that the dudes I've dated had pretty good taste :) So nutshell is this, if you consider yourself a sneaker pimp and you don't know about or frequent this place yet, well, it may be time to turn in your pimp cup and try a desk job. read more

These guys act like they're ready to fight you lol, zero understanding of customer service and how not to be a@#holes. Not sure why there team was soo useless in helping with shoes to try on. My GF and I were ready to spend close to $500 but this team truly blew it on multiple levels. I was hoping this was just an off day for them but looks like it's pretty consistent behavior with there other potential clients. I hope the owners read these reviews and can make some change. Just because you guys carry a decent selection of kicks doesn't mean you have to be soo arrogant. read more

I am giving this store a 1 star not because of their products but because of their customer service. First off if you're going to sell $150 sneakers than I better get nicer employees. Even the manager was rude! Rude on the phone and just plain rude in person. Not to me but to my boyfriend. I am writing in his behalf because he doesn't use yelp. Srly, why deal with retail jerks who makes 2% comission from your purchase when u can just buy it online and not feel terrible after buying something? read more

Ordered shoes two weeks ago and they have not shipped yet. 10 business days to be exact. When I emailed about shipping they essentially told me "we'll ship them when we ship them". I then asked to cancel the order because it is taking so long and they said no. I told them if they wont ship the shoes or cancel the order I will dispute the charge with my bank. The person I was dealing with, Natalie, then threatened me with "legal action" if I disputed the charge. read more

Right next to Stussy and Union. Came in cuz my brother wanted stickers from this store but I ended up buying him a birthday present from here anyways. The store has an indoor water fountain. Well not a fountain but there's water streaming from inside to outside! I thought that was cool. The shirt that i wanted to get my brother only came in a M and I needed a L so the guy tried to find me a similar tshirt which is a L and I guess that worked out well cuz my brother loved it. Awesome customer service! The bags are awesome too, probably the fanciest take out bag I had ever seen. They also sell shoes which I didn't really look at because in Chinese tradition you aren't suppose to give shoes as birthday gifts. Yeah I know I know stupid Chinese superstitions but hey we have to listen to our elders. **Oh and they ran out of stickers =( read more

When I stopped by, both of the employees were sitting around texting like twelve year old girls. After five minutes or so, I managed to get one of them to talk to me. Poor selection of anything except Nike. I asked the guy if they'd be getting in these adidas I wanted; they're supposed to release July 1st. I don't know, he said, why don't you come back in July and see. Not: why don't you check our website, we don't generally carry much of that brand, we don't do preorders, here are some related things that we are getting in. Just stop bothering me, nerd. If I wanted to be treated like I wasn't cool enough to be somewhere, I'd go back to middle school. I'll just shop online, instead. read more

Again, and again I try to like this place.. Really cool shoes and clothes, but i don't know about the customer service. I was there again today with my kids, and the employees were just on their phone the whole time, and did not even bother to see if I needed help. I was there today for 10-15 min and I did not even get a "hello" and I was their only customer. When I finally asked for a size the female worker looked away and then kept looking at her cell phone.. so I guess that was a "no"?? 4 stars for the store 0 stars for the customer service. read more

I love the new store location since it is bigger with more variety of selections. But the staff here didn't really try to help, and they were quite absent-minded. I came here and bought a pair of shoes and unfortunately, they gave me a wrong shoe box for the shoes that I purchased. Moreover, the shoes supposed to come with 3 pairs of different shoe laces but they only gave me two pairs and told me that's the way it is. Don't forget they only do store credit if you want to return something. Will I come again? Absolutely not. read more

Really good selection of sneakers here! What's not great are the unattentive staff. The store is overhyped and that spills over to the staff's attitude. However as I mentioned the product is really good. Lots of unusual Nike and Adidas that I have not seen in other stores. read more

NEVER SHOP HERE! Took 4 months to finally get them to agree to refund me for sending me defective shoes. I shipped them back a month ago and have emailed them many times and still no refund. Complete SCAMMERS and now I am out my money and my shoes. read more

Looks like everyone's in love with dem shoes! Not only is one of the first and only places in L.A. to get the kicks that I used to have to either search on-line for days or have to fly to Hong Kong, Tokyo, NY...It also is right next to all my clothing stores that I love to shop in. I will save those for my next reviews. Undefeated fucking rocks! Major Props to Eddie Cruz and all the Undefeated and Union Crew for holding it down. BTW...just got these Van's with what looks like a four color silk screen burbary/black and grey/white print with little skullies all over.... Now although that might not sound ill....THEY ARE and for 38 bucks.. Fugetaboutit! read more

The store is the worst store you could buy sneakers from or anything for that matter. Unless your as cool as the staff who somehow think they are better than their hourly wage .....lol......Store is corny and they have trash kicks. Hit the Santa Monica store at least the people can talk. D BAG central. read more

Came in here with high expectations & hoping to see dozens of pairs of shoes... barely had any. Very limited styles & brands. It's a hype. Definitely better off going to Fairfax & finding a couple of sneaker shops with numerous options. read more

My girl was showing me a picture of wiz Khalifa and amber rose hiking Runyon in us weekly. Needless to say my day was starting out lame until I noticed khalifa's asics running shoes which were bad ass. I had to have them or something like them. First stop was undefeated. They had the exact ones in my size 12. Wiz and I now have the following things in common: we hike Runyon, have a bob stroller, a wife with a big fat ass, and sneakers that make everyone jealous...that is all. read more

Undefeated - Sneakers - Shoe Stores Near Me - Los Angeles, California

Undefeated love the brand hate this store. This store is very small. I stop by once every so often just to see what new releases they have. The store is small but the setup is really nice with their water scape stuff. What I don't like about this place is you never know which ones are the workers because they are standing around like customers. The workers are also rude and and do not seem to care about their customers. ( I guess they are trained to be rude?) I ask for something in this size and their facial reaction is like I just asked them to jump off a plane. The stuff they carry is nice don't get me wrong but the customer service needs to improve. read more

Super disappointing! I show up to buy and pick out four pairs of shoes. Much to my surprise, the guy "B" says, "sorry bro, we only have a size 12 left". Okay, no prob, so I ask about the other 3 pair? "Oh, my bad, we don't have your size in any of those either" They had 1 pair in my size. I literally left w one pair of $50 sale Adidas I pretty much bought cause none of the shoes I really loved did they have my sizes. What sort of shoe shop has 100 pairs of shoes on the wall w one size for the popular one? My advice, spend some money and buy more then 1 size per shoe damn it. Otherwise, retailers should stop complaining about all the e shopping when you can't get what you need when you show up at these GD retail stores. Super lame and really not worth it when you're over paying to buy and their selection is all SMOKE & MIRROR PEOPLE......... Go ahead and try it and see if you get every pair you pick out.... Good luck! I'm sticking to online so I get what I ask for and I save money while doing so..... Disappointed customer, read more

Not even a hello when you walk in. I get it, undftd on la brea. Everyone that works here thinks they're to cool to help customers out. Every time I asked for a size it seemed like it was a drag to grab me sizes of something I was ready to purchase. Especially on a weekday afternoon when I was the only one in the store. I used to buy all my shoes here but I've moved on to kith. At least I get a friendly hello and customer service when I walk in. Gave y'all an extra star because the selection isn't bad. read more

I've been here more than once and it's been mixed. One time my experience wasn't that bad but more than not it hasn't been the greatest. Service is hit or miss to me. Ive participated in their raffles before and it feels really sketchy. Parking isn't that great usually have to park and walk from a good distance. read more

Really wanted some cool shoes got here 7 minutes till close and the doors were already locked. They looked me in the eyes and said they were closed. I doubt I'll be coming back. read more

Shoe shopping for twin 8 year olds is never easy so when I need a new pair I always appreciate good customer service. Corey at this Labrea Undefeated location was super helpful. He brought out every size 2 he could find and let the boys try on the pairs they liked. He answered their questions with ease and made them and me feel like we were in good hands. We ended up with some Jordan's and Corey threw in some stickers and a pin for extra smiles. read more

This place is to kicks what Bentley is to rides. Prices are so-so. Selection is sub par. They dont have any sizes of anything. The entourage episode was fun, but honestly, I would't go outta my way to their shop. Also, I got the eye up and down from their salesmen when I came in - OMG I hope I passed my 'rare shoe look' over! Yes, its zen like in there, great. I just want to buy my shoes, and get out, its not a tea shop. Go to sportie LA.~! read more

Walking into the store you really don't know what you are getting into because of the austere motif of the exterior, but once you enter the store, it is truly an experience in shoe shopping. the look is different to say the least. the flowing water you hear really makes you comfortable while choosing your shoes. As for the shoes themselves, I really thought they had an excellent selection. Only problem was that they seemed to be out of my size in lot my first choices. Prices cn be high but overall they are reasonable. The service is.......impersonal and cold. If your not a shoe connoisseur, they won't give you the time of day. But I like my new kicks so that's all that matters. read more

Shoes on shoes. Cool La Brea flagship / highlight location. Come here to look, but unless they've got something that they're trying to get rid of .. don't expect to be a savvy shopper here. Then again, if you're actually here to buy some kicks you could probably care less if you saved $10 or $20. read more

I am a fan of UNDFTD but not a fan of their customer services at their retail store. Can UNDFTD tell the workers to get up and help out when customers walk in?? Did UNDFTD hire you goons to play txt msging your friends and tweet??? The store would definitely get 2 more stars had the workers get up their asses and show some professionalism.. read more

I try to write honest and accurate reviews without basing anything off what others have said before me... I found the service friendly enough ... I was greeted and was given the size I asked for. I paid the money that was requested. I left. That is all. read more

I Love this store... I miss it... It's my favorite sneaker store in all of l.a. and s.d.! I've purchased several pairs of shoes there that were hard to find limited editions and also 2 jackets (1 womens' 1 men's) =) Ive always been happy with my purchases and its a fine shopping environment with nice employees. Nuff said Peace! read more

I try not to come here too much... my bank account wouldn't enjoy it. I must say, I am like a kid in a candy store when it comes to this place. They always have a great selection of hard to find shoes. There is only one thing I don't really enjoy about this place... they don't always get the latest release of limited shoes. I tried to get a pair of a limited release shoe and they said they were going to get it in stock and I left my email and number and I never got a phone call, but honestly who was I kidding... I really didn't think they would contact me. Wishful thinking... I think so. but yeah, that is really my only complaint. I like to stop by here when I am in the neighbor hood... read more

My go to spot to check out some shoes, hoodies and beanies. You should go into the store prior to the website. Most items of website sell out fast read more