I was passing through COLUMBIA and saw the store and stopped by to have a back taken off of a watch that had a screw on back. I have the tools to open this at home in Florida, but I thought I would go in and shop and ask if they would just take the back off. The lady took the watch to the back and they refused to do so they wanted to replace the battery. This would've taken every bit of one minute to unscrew with the right tool, but the owner refused. He come out and started screaming at me after I told him I would be sure to review them. He made threats to me because I said that I would review his store. I would avoid the store at all cost. I was shocked. I was treated this way just for asking to have a back taken off of a watch, this guy has mental issues I believe. read more

Gibson Jewelers - Outside - Jewelry Near Me - Columbia, South Carolina

I would never shop at any jewelery store except Gibson's. He and his wife are two of the kindest, honest, understanding people in this town. Mr. Gibson has been extremely patient with me fixing my rings, and bracelet clasps. He genguinely cares about his clients. Treats them with utmost respect. You won't find a more respected jeweler in Columbia SC. You owe it to yourself to shop there. You won't leave disappointed, I promise. read more

I took a ring in to get picked it up and I noticed the next day that there's a diamond missing on the side. They're only open on Wednesdays and Thursdays, which is very inconvenient to try to take it back up there and when I dropped it off, they told ready next week. It took two weeks,but I have a picture of the ring before I took it in and a picture after I got it back. I called up there and told them that the ring they just for me was missing a diamond now and he said to bring it back in. So I'll update on whether they fix my ring for me for free since they messed it up or not if they don't I have pictures as proof so I will be taking legal action read more

Recently, I had an unfortunate event happen where my silver chain was broken and I was ready to retire the chain from my wardrobe. I figured I would give this place a visit as I saw they did repairs on their website. Upon entrance, I told the lady running the desk my issue and she was incredibly helpful with remedying the situation. It was a Friday morning when she took the chain into her possession and said the chain would be fixed by Monday at the latest. Later that evening, I received a call saying the chain was completely fixed and ready for pickup. Upon returning, I was given back my once defeated chain restored to its former glory. I was ecstatic to have the chain again and can only thank the incredibly kind woman at the front desk and the engineers who fixed it too. read more

I went here to get an engagement ring with my girlfriend. We wanted to support local and they came well recommended. Things started off fine, she picked out the ring she wanted and requested a slight modification. Mr. Gibson said he'd get a quote on the modification from his friend and call us with a quote the next day. We didn't hear from them for three days so I called them Friday afternoon and they gave me the wrong answer to my question (they said they'd have the stone set by Monday when that's not what we were waiting on. They didn't even have our stone.) I reminded them we were waiting on a quote and they said they'd call us with it by Monday. We never heard back from them ever again. This was weeks ago and either they still haven't caught their error or they just don't care about doing business with us. I will encourage everyone I can to stay away from Gibson's and go somewhere else that actually wants your money. read more

I've never experienced this level of disrespect and unprofessionalism in my entire life. Alright so I had a beautiful stone that I was wanting to get made into a pendant. I asked how much it would be to do the setting in gold and the lady told me an estimated price of about $133. I thought that sounded great. About two weeks pass, I go in to take a look at the pendant because it was almost finished. They ended up doing a completely different setting. (They did not call me and communicate this to me) It was a lot thicker of a band around the pendant but I told them I still liked it! I was going to come pick it up next Wednesday. At that point, before they decided to change the setting, They should have called me and communicated that to me. But there was 0 on their part. Tuesday rolls along and I call up there and ask for the price, said I was estimated about $133 so I know what to bring tomorrow. They told me it was going to be something like $340. It really caught me off guard because that was not even CLOSE to what I was estimated. With the holidays and everything coming up, I cannot afford that right now. I called back maybe 20 minutes later after talking to a few people about it. A man answers the phone this time. I told him I wanted to touch base about my pendant. I told him the price that I was estimated and that it wasn't discussed with me that was going to be the price. He immediately cuts me off and YELLS at me and says "I'm going to stop you right there, first of all it costs that much to MAKE the pendant I don't know who you talked to" I told him that I did not know that, nobody discussed that with me. The only thing that I was estimated was $133. Nothing else was explained to me. He then cuts me off again and says "SO WHAT YOU DONT WANT IT?" At this point I am on the verge of tears. I told him that's not what I was expecting to pay and I cannot afford that. I kind of just want my stone back at this point. He says (still yelling at me mind you) "I'll tell you what, I'll cut your stone out of this pendant but if you ever come back here again with that stone you are going to be charged double" And then he hung up in my face. I immediately started crying. I have never in my life been treated like this by a business. A few of my friends were researching this business, seeing if anybody else has had this experience. We've seen several other reviews with the same type of situation. Went to pick it up. I had my boyfriend go inside because I did not feel safe going in there. The man was still just as aggressive. He denied everything that he did to me. And after all this we did not even receive a single apology. They did however apologize to my friend who called over the phone who knows a lot more about shady Jewelers than I do saying that they priced me incorrectly. But That was never told to me. Couldn't even apologize to ME. This whole situation just makes me feel like they were trying to scam me. He even made a comment that they don't do work for free. Yeah, obviously. This is a running business. We could have avoided this entire situation if you would have been more upfront about what your pricing is. There was absolutely zero communication throughout this entire process on their part. And somehow, They are flipping the narrative and putting it all on me. I understand maybe being frustrated because you've already made the jewelry And now you're losing money. But that is entirely your fault and that should not have been taken out on me, someone who has never been to a jewelry store before and wasn't explained a single thing in this process besides that my estimate was going to be around $133. I've had numerous outside parties agree that this whole situation was incredibly shady. So yeah. I think it's safe to say that I recommend staying far away from this business. read more

So disappointing! An acquaintance recommended Gibsons for jewelry repair. It took two months to get my repairs done. And that was after a visit and follow call. The two rings he resized are damaged. My pearl is scratched and gouged. Brand new ring. My amethyst stones are scratched also. Terrible service and excuses. I don't recommend. read more

We have been going to Mr. Gibson now for years to repair our jewelry and flatware. You will not find a more honest and personable person. I highly recommend. read more

Mr Gibson is a true craftsman. Honest and straightforward. He assisted me in picking the perfect engagement ring. I could go on and on but- this is just a good place to do business. If he doesn't have it he will get it for you. Don't forget to check out the great pieces in the consignment case (one of them is mine!) Excellent repair work too. read more

Came in to get my Tory Burch Fitbit bracelet repaired. The door that held my tracker in place wouldn't latch. The fine gentlemen here fixed it in under a minute with a quick soder and free of charge! I'm a happy girl! read more

Mr. Gibson (Gregory) is an artisan in the true sense of the word. I sometimes ask to watch him work when I am in his store. I have know and done business with Gregory for about 15 years. You can trust your finest possessions with him and get them back like new. read more

So this is truly a family jeweler. He does take time to make repairs etc. but I can guarantee you will not find a more honest and truly knowledgeable jeweler anywhere. We had a 13,000$ family diamond that whit ash said they could not fix. "The diamond was cracked and would falls into pieces". (Right-because diamonds just crumble) Mr. Gibson took one look and drew a diagram of the fracture explaining a diamond cutter could repair. We ended up (weeks later) with a beautiful stone. He has repaired other rings and even took a brooch and created a ring with my vision written down. He is truly an expert at his craft and extremely honest. We have been going to him for years. He does take a while but do not let that be a detractor. Just manage up and you will not be disappointed in the work. read more

Nearly four weeks ago I left my engagement ring with Mr. Gibson for a prong repair. I called today to check on the progress and was told that they would check with Mr. Gibson and I would get a call back shortly. Unfortunately, I missed the call but was left a message stating that "I really didn't want to get into that ring anyways so you can just come pick it up". I'm not sure how long they planned on keeping my ring before they actually told me that they had no intention to fix it. I hope others have a better experience. read more

I took him my ring and he indicated it would take 2 weeks. On day 64 he had not even started. I asked if he intended to fix it. Mr. Gibson got VERY rude and in a VERY NASTY tone said if i wanted to come and get it I could. So i did! I WILL NEVER REFER ANYONE THERE FOR ANYTHING! read more