The man I've seen working there for a couple decades or so (maybe owner, maybe manager, Idk) is…read morevery nice & I've always liked him. However, the man working 7/27/25 in the afternoon is very CONDESCENDING. I've been a local resident for the better part of over 5 decades & I'll never go back again.

The service here sucks.. the workers are rude!!! Theres a lady with a really thick accent who has…read moresuch a bad attitude and the other male who i think is the owner has a nasty attitude as well. Im starting to think its racially motivated because I've heard them greet and talked to all the other people in this neighborhood but as soon as I come in, they don't even say hello or ask me how's my day they don't say thank you for your purchase. There's no sense of customer service here. This gas station is horrible! Not to mention the bathroom is always dirty. There's no soap they barely have any toilet paper!!! if I could leave zero stars I would

They need to put the real price in those signs because that's a clear scan and the making other gas…read morestations getting complaints and why they have the gas more expensive

Terrible car wash. Weak wash, drying, and left residue on the car that seems impossible to get off…read more Ended up spending more time washing those residue off !

Sheriff's Department Thousand Oaks 2101 E Olsen Rd,…read moreThousand Oaks, CA 91360 Reference: Incident Number 23-86415 Date of Incident: 6 July 2023 9:39 pm Location of Incident: USA Gasoline 1715 E Thousand Oaks Blvd, Thousand Oaks, CA, 91362, Tel.: (805) 496-8045 On 6 July 2023 at approximately 8:30 pm I visited USA Gasoline at 1715 E Thousand Oaks Blvd to replenish the fuel in my vehicle. I have been to that gas station dozen of time over years. Upon arrival, I went to the building to pay cash and the attendant and his patron started changing the door sign from OPEN / CLOSED back and forth within about 2 second intervals. The door was open, so I entered and requested $50.00 of pump gas. Jose took the MONEY and then stalled looking out of the window and fidgeting with items on the countertop. I asked if the station was open for service, and Jose became hostile and threatening. Jose then provided a RECEIPT and continued with his threats. I left the building and went to the gas pump and no gas was dispensed as the pump was subsequently manually disabled by Jose. The pump indicators and fuel price was displayed & illuminated. I went back to the building to inquire about the disabled gas pump. Jose stated to leave the fuel station. The Sheriffs Deputies were called to respond to this incident of theft.1 I did not get the fuel service, and I did not get back my money until arrival of the Sheriffs Deputies at approximately 9:00 pm. Other customer pumps were operational, and Jose did not offer alternate methods of payment such as point-of-purchase cards. This is the second interaction with Jose as the first was his employment at Jiffy Lube at 2905 E Thousand Oaks Blvd, Thousand Oaks, CA 91362. On 28 April, 2023 he refused service bypassing me to another customer and I had to get service from another technician. The customer stated "I believe this gentleman was ahead of me", but that did not deter Jose from refusing service.2 1 Penal Code § 484(a) PC sets forth the California crime of "petty theft", which is defined as wrongfully taking or stealing someone else's property when the value of the property is $950.00 or less. Up to 6 months in county jail. 2 The Unruh Civil Rights Act (California Civil Code Section 51) provides protection from discrimination by all business establishments in California, including housing and public accommodations, because of age, ancestry, color, disability, national origin, race, religion, sex and sexual orientation. On a side note, although it was dusk with reduced visibility I notice Jose red truck has tires that protrude the vehicle frame (not confirmed by inspection).3 3 When you're driving in California, you have to abide by regulations that limit how far your tires can stick out from the vehicle. These limits are set to avoid accidents and protect you and other drivers. The maximum allowable tire width is 4 inches, and the maximum allowable tire height is 2 inches. This is determined by measuring the distance from the center of the tread to the edge of the tire. If your tires are more than two inches from the wheel well and you have less than four inches of remaining width on each side, you will be required to replace them.

This location used to be an ARCO. I noticed they moved to a fancier location further East on T.O…read more Blvd. I'd forgotten that this was now USA Gasoline on T.O. Blvd. at Erbes. They freshened up the convenience store with an exterior paint job, but the overall property is not the most scenic in town. Very utilitarian, with the added "feature" of several bags of trash on the ground in front of the shop. The pumps have various bells and whistles, but don't collect cash like the pay stations at ARCO. Have to pay inside, but you can receive the receipt right from the pump. Be careful if you exit onto Erbes, as cars can come whipping around the corner off T.O. and there's not a lot of distance to spare. Prices are lower than the national brands, but not the lowest in the area.

My heartfelt appreciation for Mr. Bao Tang expertly fixing my car for smog repair. In no time he…read morefigured out a few problems that 2 other places could not find in a timely manner. My car is very old, so a lot of places can not fix it. Very honest and gave me a good price for fixing everything. This definitely will be my go-to place for smog and repairs. Thank you very much Mr. Bao Tang Jan

Cheap gas, clean store, good selection of everything you will need. Love stopping here.read more

Went in for the first time after seeing this station be completely rebuilt and it's super clean and…read morehas a very good store. The Asst. manager Mark (who was behind the counter) recognized me from years past in going to another station. He has great customer service and always is good to see. I'll be a regular costumer from now on.

I paid cash to the cashier I gave her $100 and she only entered $80 for gas. I got ripped by $20…read moremake sure you get a receipt before you leave cause she's stilling cash transactions.

The pumps continue to work well here. I have never gone inside the convenience store, so I can't…read morecomment on the customer service. This Shell does not have a car wash. Gas prices are average. There are multiple entrances to get in and out. All in all, this is a decent gas station, but it doesn't stand out.

Got Gas this morning at this Shell station. The station was well maintained, and of course, no one…read moreis happy with gas prices, with regular being $4.99 a gallon. Shell is a good product and the quality of fuel is very good. I was in and out and did not have to wait to charge an electric vehicle. Thank God we still have access to clean fuel stations such as this. Recommended.

I wouldn't recommend this gas station. I had a car wash there last week and my car came out dirty…read more It doesn't have any wiper mechanism so it's essentially just spraying liquids they are not effective enough so I definitely wouldn't recommend. Today I came in since my tire lost a bit of air. I asked the clerk if he had exact change for three dollars that they're asking for the air pump, which seems crazy on its own. He doesn't tell me that I get free air with pumping gas, and I had to read it on my own after I already put a dollar in the machine. The sign literally says that it's against California law to charge for air when you pump gas as well, I'd only put a dollar out of the three dollars in, I told the clerk since I'm pumping gas, can you turn on the air machine? He basically just told me no and laughed. The girl behind me in line said the same thing happened to her last time. I will be following the instructions on the sign, filing a complaint with the state of California. It's only three dollars, sure, but it's not right behavior to make an extra couple bucks after I just pumped $50 in gas.

Pumping gas is a mundane task - but you can easily tell the locations that care for their equipment…read moreand the ones that make you feel gross touching anything. This location is the former. The facilities are immaculately kept. The rubber on the pumps is fresh and not grimy, the bathrooms are sanitised, and the food mart is well stocked and organised. Not to mention, the touchless car wash (which is better for your car's paint) works perfectly and does a thorough job. Rare gem in the gas station world.

When I went into the Food Mart. The woman at the counter seemed forced to say "OK". When I asked…read moreher how she was doing. Then, when I told her, "Thank You.". She said, "Bye, bye". Almost sarcastically. Trying to get rid of me. She seemed more interested, in finishing her cleaning. Than helping a customer (Myself.). I understand keeping the area clean. However, customer service should always come first.