Very detailed and helpful service from Rolando. He went the extra mile! Checked everything out in the engine and I'm leaving there confident read more

I had one of the worst service experiences in 20 years as a customer of Jiffy Lube. I first went to the Agoura Hills location, where I was told they didn't have the oil filter for my car and was sent to the Thousand Oaks branch. After driving there, I was met by an employee named Jose who was turning customers away. When I asked for a simple oil change, he told me there would be a 2-hour wait--which I agreed to. Then he added that only after those 2 hours would he check if they even had the correct oil filter. This is completely unacceptable. I asked him to simply scan my license plate or check the system--something that takes seconds. I've been a customer for over 20 years with 5 family vehicles, all on record. He refused. Instead, he repeatedly told me to wait 2 hours just to find out if the service could even be done, or to go to another location. This is not just bad service--it's laziness, poor attitude, and total lack of basic professionalism. Jose clearly had no interest in helping, and management at this location is just as responsible for allowing this level of incompetence. Bottom line: I will never return to this location or any Jiffy Lube again. Neither will my family, and I strongly advise anyone reading this to avoid this place. This kind of business attitude should not be tolerated. read more

Do NOT go to this Jiffy Lube. Went for a simple oil change - as pulled out car started smoking and leaking oil. Had to pull into dealer who said Jiffy Lube completely screwed up our car. read more

Amazing customer service. Honest dealings. Always like this when I come here which is why I will continue to bring my car here for everything. Good job guys! Thank you. read more

I called morning of for last minute appointment. I got there a bit late but only one car was being worked on. Over 5 staff members and it took 20 minutes to get help. I had a nail in my tire and they said it was non-repairable. I was left alone to take out my spare and the guy helping me disappeared for over 20 minutes. At this point it's been an hour since I've been there. I left to America's tire down street. The nail didn't go through my tire. I almost lost a good tire and got no service. I wouldn't go back or recommend this place ti anyone. America's tire down street is amazing. read more

Rolando and his staff are awesome! Quick service. Skilled technicians. I trust these guys with each of my cars.

Super fast and well done service! Everyone there was super friendly and helpful!! I was in and out for a reasonable time and a great price and I will definitely be coming back. read more

Great service thank you you did an oil change check my tires. Everything came out. Great thank you

Fast service, thorough check up and professional demeanor. Couldn't ask for anything more. Received an oil change and new air filter. The employee let me know that brake fluid was a little low and to keep an eye on it for next time. Also that my battery was still good but needed a charge, recommended just trickle charging at homes. Helpful advice without pushy sales pitches for services I didn't need yet. read more

Customer service fast and very helpful. Made this oil change a breeze. Great prices fast and easy!

Great service Koggy was very helpful and nice and great prices! I would recommend this place to anyone looking for a quick oil change

I had an incredible experience at Jiffy Lube in Thousand Oaks. Upon arrival, I first asked for a quote. Joe was happy to assist me. He looked at my engine to get the recommended oil type and gave me the price of $140 for full synthetic. I knew that was steep, but not having time to schedule an appointment anywhere else, I agreed. However, Joe could tell that it was more than I was hoping to pay, so he mentioned a coupon, which really helped with the cost. Not only did he change my oil and filter, but he also vacuumed my car, topped off my windshield wiper fluid, and filled my tire with air, and he did it in all under 15 minutes. I could honestly say that this was the best oil change experience that I've ever had and far better than having to leave my car at the dealership for the entire day. read more

Koggy was amazing . Engaged with me right away and assisted and recommended what I needed. Fantastic experience. Good job team

I changed all 4 tires and had an alignment. These guys are extremely nice and top flight professionals. This store is my go to for all my vehicles. Try them out.... You won't be disappointed Steve F. read more

Terrible. Did not check anything on my vehicle. Just swapped out the oil. Did not turn my dash light that indicates when I need to change my oil again, no sticker as a reminder either. Either. Even past me his iPad so I could complete all of the necessary information for my oil change. Poor attitudes as well. All around that experience. I even pulled over as soon as I left to check my oil and make sure it was changed, it was that bad. But this left at impression. read more

These guys are professional, and thorough. I highly recommend them to anyone needing an oil change!

Jose was awesome. Getting me in and out quickly! Great service. I always come to this location because the conscience and quick service.

Great customer Services. They got my oil done quick and efficiently. I highly recommend!

Went to Valvoline to get an oil change and my splash guard fell off the bottom of my car. I took it to here and was greeted with excellent service. They took time to put back on the guard and install new wiper blades and didn't charge me anything. I insisted on paying but they did it for FREE. I will be coming here for future oil changes now. Thank you for your amazing service. read more

These guys are so nice. I came in, suspicious as can be. Didn't want to give up my key or sign anything. They did not contradict me. They just did everything that they could to please me. They are so sweet and kind. I will be back. It's so convenient. read more

Andreas is very nice and professional. I would recommend com to the Thousand Oaks location.

they were fast, did a great job and are really nice. They even checked and adjusted my tire pressure days later.

So fast and so nice! Really like this location! I would highly recommend Andres helped me and he was so nice

Great friendly service. In and out quickly. I have been coming here for six plus years.

I went to this location today and felt the need to leave a review. The customer service was outstanding. Andres, Matt, and Mario were outstanding. I look forward to making this location my regular place. read more

great experience Andres helped me out always professional and friendly And great serive thank you!

Amazing! In and out in less than 30 min, Andres was wonderful and I will definitely be back to this location!

Thank you for looking after our out-of-town son today and replaced the battery and his Nissan Rogue. Appreciate you taking the time to help him so quickly when Autozone told him no, even though we called ahead. We will be referring you to all the other freshmen parents. Thank you :-) read more

I have updated my review after speaking with corporate who was able to remedy the situation and provide an invoice of service completed. However, the overall experience will still make me think twice before visiting this location in the future. read more

Ramon at the Jiffy Lube in Camarillo was outstanding, very helpful and knowledgeable thank you for your service!! Phil from Simi Valley

I was charged for a service that was not performed. I paid to have my brake fluid changed from dirty to clean two weeks ago. Today I went to replace my brake pads at a Firestone location and was told I needed to get my brake fluid changed and told it was filthy. ...???????? I returned to Jiffy Lube and the brake fluid mistake was corrected with out a financial fee. The problem is that I'm in the middle of my work day and the two hours I had to spend was a bigger expense than the brake job itself. I could have stayed at work, and made far more. No compensation for my time or the mistake was offered. I did ask for some type of compensation and was given a $10 off coupon. I do not feel this is good way to promote customer loyalty and makes me wonder if they didn't do my brake fluid right, did they even change my oil that day? This could have been handled and this post avoided. Thanks to yelp and social media business practices like this can come to light and better customer service and retention is created. read more

Jiffy Lube Oil Change - My brake fluid 2 weeks after Jiffy Lube said they changed it - Auto Repair Near Me - Thousand Oaks, California

My low pressure light came on during my drive from work. I couldn't tell which one so I pulled into Jiffy Lube. Orlando helped me out right away and was able to fill my tires free of charge even after I insisted on giving him a payment for his assistance. I'll definitely be returning for future needs. read more

The guys here were very quick and nice! Explained everything well. Definitely recommend this location.

I found myself in a bad situation when my tires were low on air and the machine at the gas station I was using was broken. Alone and unsure what to do, I walked to this Jiffy Lube and begged the gentleman at the register for someone to help. He generously allowed Alex to come with me, where he spent a good amount of time in the summer heat (on a Friday afternoon) helping me get air into my tires despite the broken machine. He was unbelievably kind, helpful and patient. We eventually were able to get over to Jiffy Lube where he was quickly and easily able to get the rest of the air into my tires, then checked everything over to make completely sure my car was good to go. Words can't express how grateful I am for Alex's help and the kindness of everyone I've encountered at this location! I would absolutely go out of my way to this specific location in the future, it's super rare these days to find such great service and such kind and caring people. read more

Thanks Rolando and Team for assisting me with your quick a and professional service. Lobby was clean, happy to wait there with my four year old that touched everything ​ read more

If you want a standard oil change, cool. But during their multi-point inspection I was told my brakes were metal to metal. I'd heard no squealing, and I'd been told recently I still had a decent amount of life remaining. I was then quoted $400 per axle... my brakes are extremely simple, press in calipers. I'm a woman, and also, a jet engine mechanic, so I decided to go to brakes.com and buy my own set for $220, and do it myself. So here I am today, changing these brakes, that are certainly not metal to metal. I'm a little rusty, but it only took me 2 hours and saved me $600. Thanks Jiffy Lube. read more

Jiffy Lube Oil Change - Perfectly decent brake pads. - Auto Repair Near Me - Thousand Oaks, California

Really disappointed in this location. I even called to speak to Marvin thats been handling my car and promised they hand tighten the oil plug. I usually do my own oil changes and they were the last company to do the last two oil changes. My plug looks stripped now and I can't even get it to open even with an extended bar. I called to speak with Marvin and he said they couldn't let me come in to have them loosen it without getting an oil change. Such BS when they were the ones to over tighten and I told him I'm not coming here anymore for service. read more

Always great service, never a terrible wait. The staff here are great... I've been needing to replace my brake lights for some time now and have just been too busy/lazy to do it. Came in for an oil change and they checked my lights and are now changing them for me! I appreciate that they really take the time to inspect my car so thoroughly. Thanks guys! read more

If it was possible to leave a more negative review I would. I am in charge of a fleet of 2 Toyota siennas, 1 Toyota highlander, and 2 ford transit vans, and I've have them serviced all over SoCal for years at many different Jiffy Lube locations. I use the Shell small business card which is partnered with jiffy lube. I arrived at 2:00pm sharp, no prior call. The bay used to do work other than oil changes was half closed with no one inside. The oil change bay was also empty, after I walked over to both and began saying " hello ? Hello?" Over and over, no one was there. Only after did I walk through a door labeled employees only was I able to find the ONE employee. I asked if they were open since everything seemed shut down without a customer in sight. He replied "oil change ? Give me key" in a rather dismissive way. I just turned around and left, and went to the jiffy lube up the street, for a far better experience. Don't waste your time with the incompetent staff, and that's IF you can find one. read more

Good oil change service with knowledgeable staff. They have an efficient team. Did a good evaluation of the car and informed me about my vehicle's functionality. They told me 45 minutes for three service items and achieved that goal precisely! It's easy to drive into the garage and start the service there. There is a parking lot on the Erbes side for walk in service. Check this Jiffy Lube location out! Good place to deal with that service light on in your car! read more