Updating an already very long review but keeping my OG post below. Cassie reached out to apologize…read moreabout our interaction and also refunded me for the service - which I appreciate - more so because of the humility and courage it takes to apologize, since it was never about the refund. OG post: I'm actually very sad to write this review because sanctuary salon and Cassie have always been my go to when it comes to getting a decent haircut or color in the city. And while Cassie is an incredible and talented stylist and I've always loved her work (5/5 to her for that) - this review is about how she handles customer service as a salon owner and also about the apprentice program. How she speaks to customers is unbelievably condescending and rude and why after leaving the salon in tears I will no longer be coming back here. To back up - Cassie posted about her needing a model for her apprentice program on her instagram for grey coverage. I put my hand up and her apprentice, Danielle, messaged me directly. She booked me for an appointment - I received no confirmation or communication about price or time taken, but I figured it was just grey coverage (I do it myself at home and it takes 10 mins) and it's part of a learning program so it couldn't be too bad. I get to the salon, she makes me sign a waiver "no refunds for this apprentice program" - I figured okay... still just gray coverage and it's just paperwork. So I sign it. The apprentice stylist has a mentor the whole time she's working with me. When she applies the color, she tells me the process is 4 hours and $100?!!! Which I didn't know on either count before. But it's too late to do anything at this point so I'm like fine? And the apprentice has a mentor who she keeps asking questions to so it seems like she can figure it out and keep it going 4 hours later, after a mediocre blow out, I see that maybe 5/500 grays covered. I'm confused - how could this be messed up? When I ask the mentor - she's confused too. The apprentice stylist basically shrugs and says "grays can be resistant." Mentor calls Cassie in. Cassie enters the conversation - basically starts with boilerplate "it's an apprentice program you signed the contract this is all we can do for you, guess it didn't work out this time". When I ask her what she thinks of the work - she asks the apprentice what she did. On hearing her plan (applying permanent color only on 1 inch of the root and then toning the rest of the black below) her feedback is basically "no that's not right, you should've done more permanent color and double processed it". So I finally realize what happened - the apprentice did the wrong thing - which is totally fine cause she's learning and this is what the appointment was about. What shocked me was that her mentor didn't know any better either and approved her plan with no feedback to fix it. I then tell Cassie that what's done is done for today, but for future feedback for paying clients, apprentice program or not, that maybe she should listen to her apprentice's plan earlier and provide her expert feedback before they start executing. She turns around and says "I don't need your feedback, I've been doing this a long time". Then she begins to berate me and says "you're not a good fit for the apprentice program" and basically blames, shames and belittles me for not being happy that I spent 4 hours and $100 for basically nothing?! I honestly wanted to cry - but instead decided to have a reasonable conversation with Cassie to let her know that feedback is a gift and she can choose to take it or leave it. She makes it clear she's "too busy handling a renovation on the 2nd floor and it's not her job to supervise the apprentices or the new mentors on the floor." I realized it was pointless to continue on - so I paid the $100, cried and left. I wanted to share this experience despite being conflicted about it because of how talented Cassie is as a stylist. But as a stylist and salon owner, you provide service to people - but this is obviously not something sanctuary is able to do. A little kindness in this situation would've gone a long way but that was not the path chosen.

I haven't gotten my hair cut in over 5 years now and part of the reason for that had to do with not…read morebeing able to find a stylist that had examples of work that were styles that I liked and identified with. I found Mia on social media (TikTok) and after a couple of months I chose to book an appointment through the salon's online booking system. I booked for the following day, and my appointment was approved by the night before! As far as hair styling pricing goes, this salon's prices are really hard to beat! $100 cut and $100 color?! That's amazing. Onto the actual salon (and I'll finish with the experience). This place is SO incredibly charming and charismatic inside. The decor is not only gorgeous but also intentional! There's a fully stocked waiting room which I actually used and felt comfortable in, not something that's typical for me! That waiting room had tea, coffee, still and sparking water! A ton of awesome cups that looked like they were hand picked for the space (the details do matter). The bathroom was incredibly with wallpaper enthusiastically showing off many bird species. There was a coat closet for both hanging coats but also for choosing whichever salon robe you liked best! The salon space itself was full of natural light and thus perfect for the service it's used for! To the experience: Mia was absolutely AMAZING. I cannot find the adequate words to describe how at ease she made me feel as someone with severe anxiety. She asked questions and listened to my stream-of-consciousness ideas about the haircut until we decided on a game plan, and then she got to work! She did EXACTLY what I asked for, a cut to give me face-framing layers and some layers in the back to lighten my very long hair's load on my scalp. I already adore my new hair but honestly, the experience Mia provided was so noteworthy that, I have to gush! She had questions lined up to fill that often awkward silence during haircuts and I so appreciated that. She also gave me totally solid advice on what to do in the future with potential coloring sessions. I'm really grateful to have found Mia on TikTok, because if I hadn't, my hair would've been the same tonight as it was yesterday! Mia you ROCK, and I will be back.

Love my new haircut done by Mari. I was fortunate to get an appointment without advanced booking…read more Mari listened to what I wanted and the process was swift. Super friendly including Nhu, who was very welcoming. Location is also great!

I've had the pleasure of getting multiple treatments at Salon Nine, from a haircut, to color…read moretreatment, to a blowout for a special event. The service and amenities are excellent. Hanna is extremely skilled, and is just a lovely person who can bring your hair visions to life. Would recommend to anyone!

At Medjool: *random…read moreguy walks up to me* Guy: Hey man, you have nice hair. I want to grow my hair out like that. Me: Thanks... Guy: How do you do it? I mean... what do you use to keep it so straight?! Me: Um... shampoo? Guy: Hey man, nothing but straight love! Nothing but straight love! Peace! Me: ... Kerrin is the best hairstylist I've ever had. I barely have to say anything and she does a great job, doesn't charge that much, and reminds me of Uma Thurman. Just go see her and shut the hell up about my hair already (this is me being modest... by all means, keep on talking).

Awful. Should have…read morebeen easy enough; style my shoulder-length hair with choppy, sexy, face-framing layers while keeping as much length as possible. Kerrin, picked from the reviews here, seemed to understand what I was looking for. I have no complaints about Kerrin and her skills, she's lovely, (though not the stylist for me). After asking permission to cut more length off, she gave me a bob, a bit matronly for my taste, but okay as a change of pace and still long enough to pull back or put up. That was a must! I felt optimistic about working with Kerrin and sometimes the relationship with a stylist takes time to develop. I had an event that weekend, so we discussed color, at length. I wasn't interested in a "Town and Country" look, I wanted something fun and funky, but not clown-y. On her suggestion, I made an appointment for color and a few highlights later that week. When I arrived back for my color we talked about the cut. To break up the uniformity, she "texturized" it. After the color and final blow out, I found she had cut even more length and ruined the asymmetry I liked, leaving me now with a boxy, very staid, unflattering bob. The color was drab, the highlights so subtle I couldn't even see them and overall not much of a change from what I walked in with. Not great but Kerrin wanted to make it right. We agreed to wait until the color settled before she fixed it. I was a bit shocked to get a $218.00 bil l(not including cut) for single process and a few highlights. While paying, the receptionist, co-owner Patricia, brusquely enumerated the charges, including $40.00 for toner. I told her I had never heard of a separate charge for toner. Her response was, "You never asked." Why would I ask about a fee that is never charged? I explained that I thought it was rude to not let the client know ahead of time, particularly with respect to charges that may not be customary. Patricia responded by calling ME rude and telling me I had been talking too loudly while having my hair done. She added that since I was used to having my hair done, I obviously could afford it. Outrageous. update: the cut is really unflattering and far too short. Alas, all I can do is wait it out and find another stylist. *** Yay! Struck gold with Gillian, at Honeycomb Salon on 24th Street. I have never, ever been happier! People compliment me all the time.

I had an amazing experience with Keely! It was my first time at the salon, and I couldn't be…read morehappier with the results. I got a haircut, and she gave me beautiful bangs and layers that added so much movement to my hair. During the appointment, I mentioned that I wanted to add some shine to my brown hair but didn't want to go through the whole bleaching and coloring process. She recommended a gloss treatment, which I had never heard of before! I'm so glad I decided to try it. I wanted my hair to have more depth and shine, and it turned out exactly the way I was hoping. Keely listened to what I wanted, and delivered beautiful results. I highly recommend her!

I wanted to come back and update my review because I think it's just as important to recognize how…read morea business handles a situation after the fact. Code Salon reached out, genuinely listened to my concerns, and went above and beyond to make things right, including issuing me a refund. What stood out most to me was how sincere, professional, and thoughtful they were throughout the entire process. There was no defensiveness or dismissiveness whatsoever just a real effort to understand my experience. It's very clear that they care deeply about their work, their reputation, and, most importantly, their customers. Mistakes or disappointing experiences can happen anywhere, but the way a business responds says so much about its character. Code Salon handled everything with a level of integrity and care that I truly appreciated. I'm really grateful for how they followed up and for the way they turned a negative experience into one that left me with a great deal of respect for them. Their professionalism and commitment to making things right absolutely deserve to be acknowledged. I can't recommend them enough. They have the deep expertise, they have the talent, but most importantly, they have the integrity and that's what makes them exceptional. Shoutout the owner and my highly professional expert stylist. I'm truly amazed. Ty

Got my hair colored and perfectly cut with Alen! Always delivers a great customer service. Thanks a…read moremillion for the best vibes.

I have been going to Twin Star Salon for years now and they never disappoint. Fiona always does…read moreamazing cuts. For my most recent visit, I got my hair done by Amy for the first time and she did an incredible job with my hair color! She was so detailed and attentive. My hair turned out incredible!

I want to tell you how satisfied I am with Lux and my stylist Annie…read more Annie has been my stylist for 10 plus years. She has both colored and styled my hair with perfection. I've always received so many compliments after an appointment with Annie. Here's to many more appointments Gloria

I've been going to Henry every couple of months for my hair, I've never had any complaints and I…read morealways leave satisfied! I used to have really long hair, almost down to my butt kind of long, and last week I finally worked up the courage to cut it. I originally wanted to go really short, but Henry suggested not going too drastic right away, and I'm so glad I listened to him. He helped me ease into a shorter style that still feels like me! Now my hair sits a little under my shoulders, with the back slightly longer and I love it so much!! It's been such a nice change, especially with my schedule. I work early Monday through Friday, so having shorter hair makes it way easier to manage and dry. Now that I'm used to this medium length, I actually feel ready to go even shorter next time, like above the shoulders! Henry really knows how to guide you without pushing, and I seriously appreciate that as I'm a bit on the timid side. Highly recommend him if you're thinking about making a change but don't know where to start!

Really talented. She bills a connection among your hair, your ideas and her suggestions. She's…read moreoutstanding!

Maria is ... what can I say, amazing! I made an appointment yesterday and had an appointment today…read more I went in with a head of hair that needed some TLC! Left feeling like a diva and got my sexy back! Thank you, Maria! You are so amazing and you are sweet and very kind.

Everything went well! 1st time customer and I just am so happy that I found Agnes! Had a root…read moretouchup and blowout. I'm now a new customer!

I went to see hairstylist Agnes (415) 346-1138 at Hair in Design last week for a haircut and color…read more I am a long-time customer and my hair always looks great. Hair in Design is located in a multi-business location at the same address as Bubblepop Electric Salon. It's very easy to make an appointment with Agnes by text or call.