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    Union Hearing Aid Center

    5.0 (4 reviews)
    Open 9:00 am - 6:00 pm

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    Anh Tuan Ngo, M.D - San Gabriel Valley Health

    Anh Tuan Ngo, M.D - San Gabriel Valley Health

    4.0(16 reviews)
    6.0 mi

    dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

    I've been trying to get an ENT authorization for my child, and unfortunately, my experience with…read morethe front desk has been extremely frustrating. I was told that Linda is the only person who handles this type of paperwork and that she is usually available in the mornings. I have called several days in a row, including right after the office opened, but every time I ask for her, I'm told she is busy or unavailable. I have also been told that someone would call me back with an update, but I never received a call. I completely understand that medical offices get busy, and I'm not expecting someone to drop everything for me. However, it shouldn't take days of repeated phone calls just to get a simple update about whether an authorization can be processed. Even a one-minute conversation or a return call would be appreciated. What makes this more disappointing is that the doctors here have been very nice, and I have no complaints about them. My frustration is specifically with the front desk and the lack of communication and follow-through. I feel that the front desk staff could benefit from better training on how to communicate with patients and resolve issues instead of repeatedly telling people to call back. As a working parent, my time matters too. If the clinic cannot handle the authorization or cannot accept my child as a patient, I would rather be told directly so I can find another provider instead of spending days calling and waiting for a response that never comes. I hope management takes this feedback seriously because good doctors deserve a front office that provides the same level of care and professionalism.

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    Anh Tuan Ngo, M.D - San Gabriel Valley Health
    Anh Tuan Ngo, M.D - San Gabriel Valley Health
    Anh Tuan Ngo, M.D - San Gabriel Valley Health

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    Union Hearing Aid Center - health - Updated September 2026

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