Do NOT Trust Bernache Autobody…read more I honestly don't even know where to start with how bad my experience was with Bernache Autobody. It's been almost six months since I took my truck there for repairs after hitting a deer, and I'm still finding issues that they caused. In fact, they've caused more damage to my truck than the deer did! Here's the situation: I hit a deer while driving at 40 mph. The only damage was a dented front bumper and some broken plastic in the grill. I continued driving my truck for weeks after, and then went through my insurance to get it repaired at Bernache. After about three weeks, I finally got my truck back--and it was an absolute disaster. The bumper was crooked, they used zip ties to fasten the wheel wells, the headlight wiring was just hanging underneath the truck, the fog lights were crooked and nonfunctional, and there were missing bolts and nuts throughout the front of the truck. This was not professional work; it looked like a child had put it together. Naturally, I sent the truck back. After another week, I got it back, and the problems only got worse. The headlights were now full of water (they claimed it was because the insurance provided cheap ones) and the daytime running lights were flickering. To top it off, my truck threw an engine code related to the radiator louver--a part they had touched. So, back to the shop it went. ....My truck is relatively new and had been in immaculate condition before the collision. After the third time I got it back, I realized they had replaced several front grill pieces with cheap aftermarket parts, which weren't even damaged in the collision. It felt like they were just trying to cut corners at every turn. Frankly, I feel like they're scamming people. The work they did is subpar at best, and I can't imagine how many other customers have left that shop thinking their vehicles were repaired by professionals, only to find out they were hastily thrown together with zip ties and inferior parts. I would not trust Bernache Autobody with any vehicle. If you care about your car or truck, go somewhere else.

I had to get my car repaired and they kept me in the loop from the start to the finish. They…read moreanswered any questions I had and even helped to return the rental car for me. They were able to put my car into the shop within 24 hours.

My parked car got hit by an 18 wheeler. I knew Gliddens does a great job since they have worked…read moreon my sisters car. The people there are SO SO nice and accomadating. They also do GREAT work on your car! My car looks brand new. and to top it off they washed and cleaned the whole thing! I am taking vaccuming, dusting, windows, everything... what GREAT SERVICE! Their service even comes with a guarantee. If I ever need body work done on my car again I will be sure to use them and tell all my friends to do so as well.

Our summer vacation was interrupted when the specialty shocks on our Ford F350, failed. Traveling…read morefrom Ft. Lauderdale and towing an Airstream Trailer, through Pennsylvania, upstate NY and upto the Accadia National Park, before heading down to CapeCod, we were in danger of having a very bad experience, either on the highway, or with an unscrupulous mechanic. We frist contacted the manufacturer of the shocks in California. We determined that the shocks were covered by their warranty but labor was not covered since there were no authorized dealers in the NE US. Meanwhile we started Googling suspension shops, mechanics shops etc., in the Bar Harbor area while traveling from the Adirondacks. We spoke with Mike at Glidden in Ellsworth and hooked him up with the specialists in California who manufactured the shocks. The folks at Glidden spent time on the phone with the manufacturer, took overnight delivery of the replacement shocks and were ready to go as we pulled into Glidden's shop in Ellsworth. They promised the truck back to us inside of a couple of hours, gave us a ride to a nearby laundromat so we could get some washing done, pointed to a nearby pizza resturaunt for lunch and set about their work. They were done in less than 90 minutes, charged us only $130, boxed up the old shocks for shipping and sent us on our way. We were vulnerable to unscrupulous business practices but the folks at Glidden were absolutley honest, professional and happy to have our business. As travelers, far from home, we could not have been happier!

Service department did not provide, honest, ethical service. Did not make effort to help get my…read morerepairs covered by GM protection plan. Overcharged for services I did agree to. Called manager, Joe Quirk, to discuss and never received a call back.

update to my review, the bars for the luggage rack require special tools to install, I am 63 and I…read morebought a car I expected to buy a car with everything on it, not assembly required. I mean whoever heard of such a thing, 34,000 dollars, CASH and they cant put the racks on. I cant unless I have the tools, I paid for the bars but they are useless to me (201 dollars). So I called quirk and told them that I was coming in Tuesday after the holiday, either have a check for me or take me in immediately, this is abuse. The person on the phone said they notify each department, like I believe that after the way I have been treated) would someone who knows what they are doing there and understands how this works from Quirk corporate please contact me. Let's just put this to bed...call me and resolve this once and for all. All I ask is you finish this sale and sell me the car I paid for, not in pieces or give me my money back and I know there are plenty of car dealers in this beautiful state who would love my cash. I want the car I paid for and I dont deserve to sit and waste my time in your waiting room due to you errors. . I spent my Monday afternoon there (8/29/22) because of what you failed to do and now I have to come back again for another thing you failed to do...I will not sit around there again waiting, I paid a lot for this car and all I want is what I paid for, a complete car. PLEASE SOMEONE FROM QUIRK PICK UP YOUR PHONE AND CALL ME. IT WONT BE HARD TO FIGURE OUT WHO I AM. Like I said I am 63, I have bought a lot of cars and I have never seen a thing like this, ever. Pure abuse

The owner overcharged me by about 60%, even though we were very clear on price. When I disputed…read morethe bill, he stole items out of my car and threatened me with violence. "I know where you live and I know people who take care of this type of thing". To top it off, they broke one of my car's sensors. The owner is a lunatic.

Called to get a remote starter installed. They took care of it, I even had to work that day and…read morethey made it easy for my mom to drop off the car, it was back in the yard before I got home from work. Will definitely use them in the future.

The best there is. Always fast. Always trustworthy. Couldn't ask for better service. Highly…read morerecommend if you need work done.