The team specifically Mark went above and beyond the ensure the best quality possible especially…read morewhen there was an issue retrieving my registration. they paid to overnight multiple extended temp plates while figuring out the issue. great communication and a great car

I purchased a 2008 Solara Convertible in July 2024 and I couldn't be more pleased. A one owner car,…read moredealer serviced. Luis was firm on the price and it was a fair deal. A fair deal on a car is a good deal today. My mechanic, after I purchased it, put it on the lift on was impressed on the car's condition. I've had two good seasons with the top down and hope to have many more. Hey, it's a Toyota!

Excellent service! Good communication! Fantastic service…read more Love it! Will come next time!

If you're looking for a reliable body shop, I can't recommend this place enough. After coming here…read morefor 10 years, it's clear this is the only shop I will trust with my vehicle. The staff is thorough and always timely, ensuring that I never have any issues. They take the time to explain everything clearly and provide me with options without any pressure to upsell. For anyone in need of car repair or customization, this is the place to go. You truly won't regret it!

I Stopped in unannounced with an unexpected flat needing a plug so I could return to Philly. They…read morehad my spare off the car and the repaired tire on in minutes. The entire crew working was friendly and it was surprising with how fast they found the hole to repair it. 10/10! Thank you Chico's!

The best shop I have ever been to. Incredible service ! I had a small hole in my Tesla Model 3 and…read moreI live about 2 blocks away from the shop. One of the mechanics walked with me to my apartment and patched the hole for me so I wouldn't have to pay for a tow! I had to go back about 2 weeks later to replace the front two tires, they easily completed everything under 30 minutes and back on the road. I will always come back here and know I am in good hands!

COMPLETE NIGHTMARE! Do NOT BUY FROM THIS COMPANY! 0 stars they deserve…read more They sold me a vehicle without giving me the title, had to drive an hour each way to pick up the title, DMV told me the DEALERSHIP & SELLER signed in the wrong places, drove back again to return the paperwork. Manager told me they would mail the plates (1 month later I'm still waiting)

He sold a car to me and then when i went to get my title next week, they went out of business…read more Ended up going through DMV and they were able to issue my title after 6 months

Had a slow leak in one of my tires. Had a long commute ahead. Despite getting there 45…read moreminutes before closing and a few cars still to be serviced Michael at the Desk managed to squeeze me in. The tire needed replacement due to the nail being in the shoulder of the tire. They had the same tire in stock. Quickly replaced and on my way. I've used Mavis for years at home in CT. Great job guys.

Horrible customer service at this location…read more On February 25th, I ordered a full set of tires through Amazon and scheduled installation at this Mavis location. I initially set the appointment for March 1st, then rescheduled it to February 28th, which Amazon confirmed. According to both Amazon and UPS, the tires were delivered on February 27th and signed for by someone named ALVAREZ. When I arrived on the confirmed date, I checked in for my Amazon appointment. The taller and bigger dude at the front desk immediately said, "We don't have any appointments for today." I showed him my Amazon confirmation, and the UPS delivery confirmation (which he didn't care to look at) for the tires. He repeated that they had no Amazon appointment scheduled for today and that the tires were not there, telling me to "talk to Amazon." I again tried to show him the UPS confirmation, and again he dismissed it without checking. He then asked for my phone number so they could call me "when the tires get there." Meanwhile, another employee checked the system and found my appointment -- but for the following day. I explained that I had rescheduled it to the day before and showed the confirmation. The response I received from the bigger guy was, once again, "Talk to Amazon." I've had a similar issue at another Mavis location, but there, the staff took the time to investigate, locate the tires, and complete the installation the same day. I have no doubt that if the staff at this location had made even a minimal effort, they could have resolved the issue as well. i gave up with these people and I just canceled the entire order through Amazon while standing in the store. I received a refund and purchased my tires elsewhere. To the front desk employee: if basic customer service isn't something you're willing to provide because you hate people, this may not be the right position for you.

I noticed bad reviews all over the world about this company and his workers. We can't have good…read moreworkers with bad workers cause the bad workers can sometimes make the good workers look bad. The experience I had which I never did before, as I got approved for new vehicle, interest was a pretty high, it was expected due to someone who did caused this towards me in the past. The man who did my paperwork, where I signed the contract, paper work, etc. He called me back the next day and found me a bank with an even lower interest rate. I did not expect that to happen. He could've just forgot about me and said business is done. He went the extra mile, which he deserves a raise and one of the best things anybody ever did was call me back so I can re-sign the paper to a new bank to get even lower interest, even by a few percent, it had everything to do with principal. THE BEST EXPERIENCE. -- SPEAKER OF TRUTH

This was, without question, the worst customer service experience I have ever had at a dealership…read more The issue involved a tire replacement on a vehicle that has a tire protection package purchased through Honda. Instead of taking a few minutes to verify the coverage, Neil immediately put the burden on my son to somehow figure out and prove what tire package had been purchased. Rather than looking up the information in the system, he was dismissive, argumentative, and unwilling to help. What made the situation even more upsetting was the feeling that assumptions were being made about my son before anyone even attempted to verify the coverage. We came in for service and were treated as if we were asking for something we were not entitled to, despite the fact that the coverage had already been purchased. I then called the dealership myself to explain that the tire package had in fact been purchased. The attitude I received from Neil was rude, disrespectful, and completely unacceptable. Instead of listening and assisting, he continued to be dismissive and unhelpful. At no point did he demonstrate the level of professionalism that customers should expect from a service department. The most frustrating part is that Sarah was able to do exactly what Neil refused to do. While I was on hold, she took less than five minutes to locate the tire protection package, verify the coverage, and confirm that my vehicle would be serviced. Five minutes. That is all it took. The entire issue could have been resolved immediately had Neil simply done his job and treated us with respect. The matter was later escalated, and I spoke with Will. Unfortunately, instead of addressing the poor treatment we received, his attitude was just as bad. He was abrupt, rude, dismissive, and unprofessional. Rather than apologizing and focusing on a solution, he seemed more interested in defending unacceptable behavior. Speaking with him only reinforced how poorly this dealership treats its customers. To make matters worse, when I initially called, I specifically asked to speak with Eric. Instead of being connected to the person I requested, I was repeatedly passed from one employee to another. It felt like a game of telephone, with no one taking ownership of the issue or making a genuine effort to help. Now, after all of the frustration, Eric wants to call me back. At this point, I have had to take a moment to calm down before even having that conversation because of how poorly this entire situation has been handled. Sarah was the only employee who showed professionalism, courtesy, competence, and genuine customer care. She deserves recognition because she was the only person who actually took the time to help and resolve the issue. I am writing this review because customers deserve to know what they may encounter when dealing with this service department. No customer should have to argue with staff members to have a simple coverage lookup completed. No customer should be made to feel judged, dismissed, or disrespected when they have legitimately purchased a service contract through Honda. Management should seriously review the conduct of Neil and Will. Their behavior reflects poorly on the dealership and creates an environment where customers feel unwelcome and undervalued. The fact that it took multiple phone calls, multiple employees, and unnecessary frustration to resolve something that Sarah handled in less than five minutes is unacceptable. The tire package was found. The coverage existed. The vehicle was approved for service. The problem was never the coverage--it was the customer service, and it was absolutely terrible from start to finish.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

This is the second time I leased from BestBuy. Mike is always quick and let's me know the current…read moreofferings for July 4th. I received the quote for the Rogue with the specific color in mind on 27th of June. The color I wanted wasn't available in the NY area, he dug around and got one from PA. Literally within 3 days (on 30th of June) he had my car ready to be picked up. Everything was fast, easy and no hassle. (Beside the near 1-hr trip from my workplace to the pick-up location. Gives me plenty of time to properly say good-bye to my current/past car and get emotionally ready for the new one!) He is definitely my go-to guy for leasing a car. Thanks a lot, Mike!!!

I got a flat tire - massive - on the east side of the Lincoln Tunnel - popped the whole thing -…read moreAvis rental car - Avis says call Roadside Assistance - no human - gonna take 3+ hours I call Omar - and Omar himself answers - I drove over - 10 mins - in and out - all done You don't find service like this these days - these guys have Yelp + Google + Reddit reviews - and they are all five star - and all deserving And he treats his guys well Nice shop! Give him your business!

Had been driving on a donut for a few days and found this tire repair/ auto body repair shop on…read moreYelp. It was late in the day on Friday and they were still open thank goodness. They were located a few blocks from my home which was great. We bought a brand new tire for a reasonable price. It appears to be good quality and so far so good. We may use this place again in the future for other services.