COMPLETE NIGHTMARE! Do NOT BUY FROM THIS COMPANY! 0 stars they deserve They sold me a vehicle without giving me the title, had to drive an hour each way to pick up the title, DMV told me the DEALERSHIP & SELLER signed in the wrong places, drove back again to return the paperwork. Manager told me they would mail the plates (1 month later I'm still waiting) read more

He sold a car to me and then when i went to get my title next week, they went out of business. Ended up going through DMV and they were able to issue my title after 6 months read more

So I've been looking for a car for awhile now. I've searched for weeks to months in Hudson and Bergen county. FINALLY... I found Orlando at Twin Auto City. Man, this is what I've been looking for. Someone honest, knows his stuff, tells it how it is, and doesn't hurt we chatted about cigars as well. In the end, I got the car I needed, at the right price and Orlando made this work for me. Highly recommended! Thanks Orlando! read more

This place is amazing the service was good This is a great place many options on cars loved it overall and would recommend many options on cars great service as I said. read more

One star is too high of a rating for this business. I have never been treated as rudely and condescendingly as I was treated here on October 22, 2016. I arrived to find a typical used car dealer with a cramped lot and little parking. Par for the course, no big deal. I will give credit that the vehicle I was there to look at was pulled out and available for a test drive, which i did. The salesman in the backseat did not seem to know much about the car and remained quiet for the duration of the test drive. While waiting for my mechanic to arrive to inspect the vehicle, the salesman went into the bathroom for about five minutes to smoke some pot. Really, dude? At least go outside. After my mechanic inspected the vehicle, I went inside to negotiate. They added $1000 to the asking price for "dealer prep" as well as $299 documentation fee (even though I was going to pay cash) and $200 DMV fee (NJ title transfer: $60 and registration for that vehicle: $71.50, do your research!), an over charge of nearly $70. The dealer prep fee was the one I was concerned with, since the vehicle had a torn front seat, an odor, and trash in the back seat. I knew these things prior to my arrival and the vehicle seemed to be priced accordingly. When I asked what was prepped on the vehicle, someone other than the salesman who did not introduce himself, came over to explain that a flat fee is charged for every vehicle, regardless of how much work was done to it. He continued to explain that the prep fee was an average and that some cars get $2k, while others are merely "made road safe." I then asked to see what exactly was done to this particular vehicle since the obvious defects mentioned above were not addressed. This person, who I assume is the owner, proceeded to cut me off several times while he did not answer my question and told me I didn't know what I was talking about. He also mentioned that the fees are "how he makes a profit." Finally, after repeatedly asking if I could see what exactly was done to the vehicle (not an unreasonable question), my wife and I were asked to leave the premises and that he did not want to do business with me. ***In a profession with a bad reputation such as car salesman, this dealership is a new low.*** My wife bought a used car from a different dealer two weeks ago, and the experience could not have been better. This was by far the worst car dealer I've ever been to. I am reporting the sales tactics and drug use to the BBB for investigation, something I have never done before. read more

ABSOLUTELY ATROCIOUS HORRIBLE SERVICE. Sam my salesman was great but John is a straight up scam artist. After including all their dealer fees and telling us the final price of the vehicle, we agree and tell them we are on the way with a cashiers check and getting insurance. I call again to confirm the car is not sold and I'll be there in 20 minutes with the check. I get the insurance pay it off in full, make a check and the minute I get there john tells me the car was sold 3 days ago. I ask my salesman Sam and he says no the car is available as I told you. Clearly they just dont want to sell the car as I heard John speaking on the phone with someone saying "do we even want to sell this at that price" faintly on the phone. Like God Damn let me know if you dont want to sell it dont make me waste the whole day coming here. Then, I tell my salesman sam let's sit down and talk about the Infiniti Qx59 (another car). John again sees me and tells me "CAN WE END THIS? get him to leave". I just left instantly, atrocious service by John (white bald guy with glasses). If you dont buy their warrenty apparently it's not worth selling the car and they'll screw u over instantly. Would never recommend this place to anyone stay away !!! UPDATE : An hour after leaving I get a call back from this dealership and they tell me sorry the car u wanted actually isnt sold it's all yours now please come back. LOL u couldn't figure this out in the hour of complaining when I was there? Yeah I wouldn't give a penny to any place associated with this guy John. Congrats John u just ruined 2 sales (Yes 2, I would have gotten the qx59 had you not interrupted my meeting with the salesman Sam). Great "finance manager" you are buddy keep it up read more

Twin Auto City was very helpful during a challenging time! We just moved to NJ and needed a car. We are currently quarantined and reached out about a vehicle we were interested. Albert called me right away and made the car buying experience safe, comfortable and easy. We love our new car, and are very happy with the overall experience. They have a great selection, and very friendly and professional! Many thanks. Hope to see you again ! read more

Be warned if shopping here!!! Car I went to look at was listed as in great condition- however it was anything but!!! A belt I was told was getting repaired on Monday was still not fixed on Thursday. That was the least of the issues with the car. Very very dirty inside & engine, back end, axil in horrible shape! I noticed all these issues on the test drive and barely hit 40 mph!!!! read more

I left the dealership feeling like I had just hung out with a bunch of great guys and just happened to have bought a car in the process. I have bought cars in the past and this is by far the best experience I've ever had. I picked to go here first because of their previous reviews and they didn't disappoint. Honest and car salesman don't usually get mentioned in the same sentence but I'm so glad drove 2hrs to this place and I would do it again. Oh and I love my new Hyundai Equus. read more

A great buying experience, the stressful job of buying a car was made easy by the professional, no-pressure sales force at Twin Auto City. All my questions were answered and my price was met, it was truly an enjoyable experience! I highly recommend this seller and I will actively encourage all my friends and family members to patronize this business. Thank you! read more

Do NO BUY FROM THIS COMPANY, I took them to court in Hudson country AND I WON the court case. because they refuse to return my 3,000 down payment after they sold me a vehicle where the check engine light came on within 10 minutes of driving off, it was purchased on 4/25 and returned the vehicle on 4/26.They sold me a vehicle for 21k with check engine light issues, I returned the vehicle immediately and they refused to return the money. In court even the judge advised the owners that they need to be happy I did not hire a lemon lawyer. DON'T BUY FROM THIS COMPANY AT ALL read more

BUY from these guys if you don't mind getting SCAMMED! What a bunch of CROOKS! Luckily, we were able to purchase a second hand vehicle in cash (thanks to a credit union loan). We had to come back 5 times to accommodate to their schedule (either the rep was out of town, or the owner is busy)...THEN, They wanted us to sign a contract with the WRONG information on it! If we didn't inspect it thoroughly, you wouldn't even notice how they scam you! On top of that, we were harassed by the owner's brother by MULTIPLE texts saying "WE NEED OUR CAR BACK" when they wrote up the wrong information on the contract. Be mindful and READ YOUR CONTACT over and over again. Be FOREWARNED! read more

great place to feel comfortable at a car buying expirience. very pleased and happy

DO NOT BUY A CAR HERE. i bought my Audi back in January and I'm still fixing it to this day. My engine light came on days after purchase. They took it in to fix and never fixed it. They didn't want to pay for repairs. CON ARTIST. i did my own tune up and the engine light is still on. WORSE DECISION EVER. i feel played and not happy with my purchase. ZERO STARS I ONLY PUT INE CUZ I HAD NO CHOICE. helped by Cesar and Luis. IMAGINE DRIVING WITH YOUR TWO KIDS AND YOUR CAR STARTS SHAKING ON THE HIGHWAY!! I have an appointment with the Audi dealer on Monday. ITS BEEN TWO MONTHS. read more

Came in to see what options were available and was assisted by Luis. Luis and the staff made the whole process smooth and got me in a carr that was not only beautiful but fit my budget as well. Great staff, awesome quality cars and a better experience! read more

Bought my Range Rover Sport from Twin Auto City. I've been looking for a particular color combination in Supercharged trim and they had the one I wanted in stock. Drove to them, I was greeted with a big smile and they let me check everything in and out. Took a test drive, which was a blast and finalized the purchase right away. Definitely professional and respectful people to deal with. Absolutely no pressure and very straightforward approach with the car and condition. This place was a random find for me since I was looking for this particular car and honestly I was a little bit hesitant going to a place I don't know, but looking at what they had in their lot, looks like they only deal with vehicles in great condition. Their cars are priced right. Actually my car was a couple of thousand dollars less than the last one I missed, and has 12k less miles. One happy customer here, I'll definitely check with them for my next vehicle purchase. read more

RECOMMENDED, my car was in great condition best prices amazing service by salesman Sam. I would defiantly recommend it to all my friends and family read more

This is the place to go if you want to be robbed, lied to, or cheated out of thousands of dollars. The service is like dating a complete jerk. The courtship is amazing then once they deflower you of your money, you get the real treatment of empty promises and excuses followed by ducking calls and no follow up. I have to file charges in court and with better business Bureau just to resolve issues. I have given them plenty time and chances to fix issues. The car i bought was supposed to be bumper to bumper inspected. If it was Stevie Wonder must have completed the inspection. 5 recalls on vehicle 2 of which are fire hazards that can happen while driving or while car is parked. One is a driving hazard that can cause the engine to lock up while driving. The inside was dirty and had cigarette burns on head liner. They charged me 3000 dollars for a warranty that only cost 1200 and refuse to refund me after i cancelled it. read more

I bought my car from Orlando and John and I must say these guys totally blew my mind away with the level of service they provided me. The car that I was given was in such amazing condition. The caliper and level of coarse they have in their inventory is unmatched to any of the other dealerships I have ever visited. They were very clear very transparent and did everything they could to make sure that the transaction went smoothly. I have never been so impressed with the dealership as much as I was impressed with Twin Auto city. Mr. Orlando and Mr. John you guys run a tight ship down there and I definitely will be back with my friends and family to buy cars in the future thank you so much for my gorgeous BMW 535. Special thanks to John for making everythingWork out just wonderful. This was definitely the best car financing experience I have ever had and I have had my fair share of cars in the past John was very honest transparent and very fair. These guys treated me like family and I will never ever forget the favors they done for me. They even help me secure insurance through an insurance broker who gave me the best deal Barton thank you Twin Auto cit this was definitely the best car financing experience I have ever had and I have had my fair share of cars in the past John was very honest transparent and very fair. These guys treated me like family and I will never ever forget the favors they done for me. They even helped me secure insurance through an insurance broker who gave me the best deal bargain thank you Twin Auto cityy Your friend Ramy read more

Please stay away from these people. They make everything sound perfect! I got trapped into a car that has engine problems, and they didn't even try to accommodate their customer.. I was told after a down payment that they would fix all The expenses they told me they would fix all 4 bald tires on the car the cover gasket and the headlight! THE HEADLIGHT ALONE COST 1800!!! This is insane! Had a talk with Luis and he even said it that he doesn't agree how things work here that he's just doing his job! They are scam artist! I traded in my 328i for a 335i and not even 3 months in I'm stuck with nearly 5 thousand dollars in expenses! The engine is shot now I'm stuck paying for a car that barely gets by! Do yourself a favor and take your hard earned money else where! If your car works fine still don't bother trading it in with these people! Never again. And by the way I never give out reviews so keep in mind if I got online to do one it was that bad!!!! read more

do not buy a car from here save yourself the head ache the stress and go to a car dealer that cares they do not care heres my story i bought a car from this dealer and of course they overpriced it not only did they over price it they shady and pocketed the money that was suppose to go to my bank for my previous car they have not paid that bank the pay off quote so guess what im responsible for that money i called them and all they do is reassure me its taking care of but it not and now i keep going back and fourth with them but im getting no where do not buy a car from here they dont care about the customer at all read more

this place is an absolute scam. they charged me a 300$ "insurance fee" for a geico policy promised for 380 a month that really was 700 when i got my paperwork.... fast foward, i go to bmw to drop my vehicle off for service and they tell me i have no warranty meanwhile i paid 3,000$ for warrant thru this scam of a dealership. called warranty company to find out they never paid the warranty company for my warranty!!! get lied to by the owner who is a straight up coward liar!!!!! avoid this place at all costs!!!!!! read more

Car buying process was normal like any other dealership talk you up being friendly all good but after I left and had to deal with all the crap is why I'm writing this I literally never write reviews on anything but they are so unorganized it's crazy, my father co signed for me he went there the next day because he was going to be in the area anyway they went in he told them what car I bought my name and everything he said they couldn't find the paper work , the license and title literally took a month and a half to get the temp plate is only good for a month and as I'm writing this I still don't have the plates , they said they will overnight it and that didn't happen very unorganized and after I bought the car now every time I call them to find out where the hell my plates are they are not as friendly a they were when I was buying the car if it wasn't for the car that I wanted being at their dealership and knowing what I know about them now I would have never bought a car from them read more