I had an extremely upsetting experience with Carvana, both in terms of their policies and how their…read morecustomer service treated me. I began a purchase for a 2021 Land Rover Range Rover Velar through Carvana. On March 19, 2026, I received an email from Carvana that my order had been approved. Later that same day, before midnight, I decided I no longer wanted the vehicle and canceled the purchase. I then received another email from Carvana confirming that "Your vehicle purchase was canceled on March 19 at 11:58 p.m. EDT" and that my refund was being reviewed and processed. In other words, I canceled the same day I was approved, well within roughly 24 hours, and long before the car was ever shipped or in transit. The issue is a 690‑dollar "nonrefundable" shipping fee. The day before, on March 18, 2026 at 5:46 p.m. EDT, Carvana emailed me saying they had "initiated your nonrefundable payment of $690.00" to cover shipping and labeled it a "Nonrefundable shipping charge" to my Citibank account. In a small note at the bottom of that email, they added that if I canceled my order by March 19, 2026 at 5:46 p.m. EDT, they would refund the shipping fee. While I did not cancel by that exact timestamp, I did cancel later on March 19--within about 24 hours of approval--and before any shipping actually began or any transport service was provided. Despite the fact that my order was approved and canceled the same day and the vehicle never moved an inch, Carvana refused to refund the 690‑dollar shipping fee. When I contacted support via chat and spoke with an advocate named Amanda, I explained that the car was never shipped, that my purchase and cancellation happened within roughly 24 hours, and that I had emails confirming both approval and cancellation on March 19. Instead of looking at the situation reasonably, Amanda repeatedly hid behind the "nonrefundable" label and the technical 5:46 p.m. cutoff, showed no flexibility, and showed no understanding that they were keeping hundreds of dollars for a service that was never actually rendered. She thanked me for my "patience" while essentially refusing to help. In my view, this is exactly how a policy becomes predatory: Carvana takes a large "nonrefundable" shipping fee up front, then keeps it even when a customer cancels quickly, the car is never shipped, and the company has not actually provided the service that fee is supposed to cover. It may be technically within their fine print, but it feels like they are profiting from customers' cancellations rather than acting in good faith. I will never buy a car from Carvana again, and I strongly encourage others to think very carefully before paying any shipping fee or relying on their customer service to treat you fairly.

0 stars. Carvana has had me waiting for a new vehicle about to be a month now. rescheduled two…read moredelivers and then finally told the dmv is having an issue with registering the vehicle next I move on and choose a different vehicle, 4 days later it arrives but the subframe on the right side is damaged. now in waiting for them to pick this garbage up and bring the new one and just like I thought they would do again they go ahead and send a message today to say they need to reschedule AGAIN!

One of the worst experiences I have encounter was with this bank. The manager is very rude and very…read moreunprofessional. I went to get change for the barbershop and he said that I cannot change it unless I have an account with them. I do have an account but he wants me to deposit the money first and then withdraw it. Why do I have to go through that if I don't want to deposit it into my bank account. Then my records would show deposit more than I make. I urge you be very cautious with this business. Chase and capital one in my experience are the best. Stay away.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

I don't think that I've been inside this branch since it was Chemical Bank a few decades ago, but…read morethey do have one of the most convenient drive-up ATMs (in a quiet part of a busy parking lot) in the 5 Towns. I'd rather visit the Chase branch on Central Ave in Cedarhurst to interact with their staff, but when running to work - this place makes getting cash easy.

Be prepared to wait 30 minutes for a teller. My excellent Chase Private Client banker left and her…read morereplacement is 0 for 2 in requests and has not returned my call for a month. Options include another Chase branch or CitiBank. I am still uncertain.

Come to this location only if you have plenty of extra time. You will usually be waiting 10-15 min…read morejust to make if to the counter. Even when there are 3 people behind the counter 2 are busy doing something else leaving the customers to wait on line for the one that is taking clients.

Td bank 1 hour for a replacement card. 3 workers , long lines. Horrible customer service.. No Td…read morebank in far rockaway.

Scammed bait and switch! I received an offer for a credit card stating.If you spend five hundred…read moredollars in three months, you would receive two hundred dollars back in rewards. I charged one thousand dollars on the card within a month. The company refused to pay the promise.Two hundred dollar reward. They are the worst credit card company to deal with!!!

Capitol one are a bunch of crooks 35.99% interest give you credit you cannot use 2 days b4…read moreChristmas when u really need a Lil help and I get my new davor card to find out iv been security flagged and must prove my existence I send my njdl my social sec card my bank statement and my ins cars nothing.accepted 2 days b4 Christmas and then you get these immigrants that put you on hold for 5 minmind to put.u on hold again to accomplish NOTHING I gladly and willfully VANCELLED my credit cards and advise all consumers that have Capitol one acct there are better option available for you you don't need to pay 35.99% CANCEL CAPITOL ONE ###' SAY NO TO CAPITOL ONE

by far the biggest scam! Was pre-approved for a GLC…read moreMercedes-Benz on Capital One Auto Navigator ($20k). Capital One gives you the confirmed overall price for the vehicle so you don't need to negotiate the price once you get down there. After 2 hours of test driving and completing the applications they jumped up the price by $9,000 and claim that the sites listed price is how they get business in the door - false advertising! A $9,000 commission must be nice! A bunch of scammers! 0/10 I addition, no where on the site did it say there were any disclaimers. The sales manager also mentioned that he couldn't find your hidden information listed on Capital One Auto Navigator nor did the site bring me to your main website. He clearly said which I'll quote "this is how we get people in the door". https://www.capitalone.com/cars/vehicle-details/2019/Mercedes-Benz/GLC/300/WDC0G4JB8KV146083 You should be the one doing your own research and not wasting the customers time. I called prior, showed my quote upon arriving and once I completed the whole process which was well over 2 hours is when I was told that not only would my quote not be honored but jacked up by $9,000 minus any taxes or dmv fees which I was more than willing to pay. Again, it's bad business! 0/10 and would not recommend even to my worst enemy. Do better!

We went to see if we can negotiate a SUV we liked with the financial guy Walter He was rude didn't…read morehave the decency to stop what he was doing to talk to us and treated us like if we were idiots. Didn't introduce himself didn't tell us have a seat let's talk nothing I will never buy a car from them and will let everyone know not to go here. Very unprofessional !!!!

The absolute worst location I've been to. Bad enough I feel like I have to clutch my purse on the…read moreway out but they come up with these ridiculous policies that are only enforced at this location only. Went in to deposit cash, less than $1000, and they ask for ID??? Where they do that at? Left my wallet at home and wasn't able to present one for a DEPOSIT ONLY transaction. Went home grabbed my ID visited another location and attempted the same transaction, no ID presented. Voilà, no questions asked...money is now nice and cozy in my account smh!! P.S. This isn't the first time a new policy just happened to be initiated at this location and nowhere else. Get it together!

On 9/13/21 I visited the Far Rockaway branch to withdraw $12000 from my bank account. After the…read moreteller realized the amount, she began to due her due diligence. She prompted me to resign the withdrawal slip, which was no problem for me, however, this account was created in high school and I am a full blown adult now so of course my signature has changed over time. After asking for my signature she asked if I had a debit card. I do not have a debit card and haven't had one since 2017 because my primary banking is with TD, a debit card is not a necessity for me. She requested I verify the address on file in which I told her it could be one of three addresses. After asking me questions she then proceeded to tell me I couldn't make the withdrawal because I don't have a debit card. That is BS. How does that even make sense? I worked as a teller for 2 years, why would she tell such a stupid lie. I left the bank with $2000 cash because that's the most I could take, which also made no sense being that I needed a debit card to withdraw to begin with. Anyways, today 9/15/21, I visited a branch in Rockville Centre via the drive up window. I asked the teller for a withdrawal slip and proceeded to withdraw $10000 without any issue. I'm assuming I was discriminated against and profiled because I am a young, black woman and there is no way possible someone like me can withdraw a strange amount like that. SMH! Do better!

Not an honest dealership. They sold me a vehicle with serious mechanical problems and I'm stuck…read morewith over expensive repairs. They refuse make an attempt to fix it. They also hiked up the price of the vehicle claiming it was a "prep fee" at the last minute. Buyer beware!

I brought a Honda CRV from them while driving the car from their lot to my house the car started…read moremaking all type of noise brought it back to them and they took it to NJ. After them bring it back not even 1 day later the dash board started going off like a Christmas tree they then recommended me to go to their mechanic in Valley Streams. Long story short I have been going through my 3rd party warranty since day 1 with this car. Every time you want to speak to someone they always busy. First Fuel injector, head gasket and now engine. They talk so smooth but they are not very helpful they sell LEMON and they give you a carfax paper like it tells you everything and it doesn't. The first 30days it is impossible to get anyone on the phone. They are always busy. Last time I went up there I called while I was outside and she told me he was busy while I was walking in and I saw him sitting at his desk leaning back texting o his phone. Now I have a car that can't drive because it needs a new engine, car note, full coverage car insurance and inspection due that I can't get because they car will not pass. Then I was told to get the car fix and bring it back and we see what we can do and in same breath he then ask do you have another down payment? The cars look nice until you drive very distance with them. And First 30days they DO NOT fill their warranty. Also the paper work price start was incorrect they over charged me for a car. They still won't answer about this they keep saying the person that dealt with me is not in and they can't help