Please read this message, especially because this is about one of your newest team members, Ethan C, after having only been there for one week he provided an excellent experience and customer service for me and my brother, helping me and my brother find the best fit for my date, and taught me some fashion sense. He helped me find the right sizes and checked in along the way, which was very helpful. There's such a huge selection of clothes, and they are always very comfortable. The prices are not bad, especially when they have some sales going around. read more

Uniqlo - Ethan C is the Goat - Women's Clothing Near Me - Santa Clara, California

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If it were possible to leave a zero-star review, I absolutely would. Employees working in the fitting room were extremely disrespectful and made everything uncomfortable and unwelcoming. Their behavior toward a person with disabilities came across as discriminatory, and there were also actions and comments that felt racist and inappropriate. No customer should ever feel judged, excluded, or mistreated while simply shopping. I hope management takes this seriously, addresses the staff involved, and provides proper training on inclusivity, professionalism, and respect for all customers. read more

While at Valley Fair mall, my friend and I stoped by Uniqlo to do a little shopping. The store is huge. There are so many different types of apparel that it's overwhelming. They have a department that also does personalizations like embroidery or you can upload an image of your own and have that image printed on a t-shirt or canvas bag. We both decided to get a bag and have each of our cat's image printed on a canvas bag. The young man helping us, Tyler, was so sweet and helpful. He walked both of us through the process. We paid for our items and were told it would take an hour before we could pick it up. That worked out perfect because we were going to have lunch at the mall anyway. After lunch we picked up our bags. I can't tell how impressed I was with the quality of the picture printed on my bag. I absolutely love it. The whole thing cost $32.70 including tax. Not a bad price for a tote bag with a picture of my cat on it. This is a great place to get a personalized gift for a loved one. Such a unique store. read more

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I like their upgrade with a customized station like the one from Hawaii. It was overwhelming to find a specific clothing you want. Too much cardigans, tees, and pants everywhere. There's more men's clothing than women's clothing. Only the undergarments section was easy to find near the corner of the custom station. I guess they do it on purpose so customers can spend more time wandering around the store until they purchase something. However, it doesn't work for me cause I leave after 20 minutes without any purchase. I might come back to customize a tote bag and T-shirt another day. read more

Uniqlo - UT promo - Women's Clothing Near Me - Santa Clara, California

Recently I had the pleasure of making two items at the UTme customization area. The selection of embroidery options are absolutely adorable and I had a hard time choosing which ones to get. I decided on a crossbody bag with a dog that looks like my fur baby and they were able to add a cherry blossom accent. The second item was a T-shirt with some photos of the grandkids for my mom as a Mother's Day present. The clarity and detail of the photos was lightyears better than others I have ordered through online photo services, and the workers did a stellar job making sure that it turned out just the way we wanted. Very happy with both purchases and will definitely be a repeat customer! read more

Love the newly expanded space for Valleyfair Uniqlo. It's so much bigger and I noticed the quality of service has increased so significantly. Definitely more organized and more employees hired to assist customers. I'm also super happy to see they also do customizable tote bag and embroidery. We ended up doing a photo of our cat on the large tote bag. It's pretty good quality and it's not like those T-shirt with ironed on photos/words. The photo is inked into the canvas bag and won't peel off easily. Only downside is that due to the popularities of store as compared to other locations, some items might be out of stock for the correct sizing. Might be harder to try your size in store for the low stock clothings. read more

Uniqlo - Customizable tote bag! - Women's Clothing Near Me - Santa Clara, California

This is by far the biggest size Uniqlo store that I have ever been to and I came in on a good day as they had a grand reopening since last Friday. I see many specials at this store location only due to Grand Reopening. There were a lot of selection and inventory. I did not have enough time to shop and browsed quickly and looking forward to coming back at this store location and shop some more. If you haven't been to this location, I highly recommend it. You get two hours of free parking at the parking garage. read more

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Different layout of shelves in different store. I like this store layout. Lots of good selection. Value seemed veey good, lots of red tags items in men, women and kids' sections. Service was quick at checkout. Would come again. read more

Uniqlo - Women's Clothing Near Me - Santa Clara, California

Where are the registers?? We were unprepared for the norcal weather and desperately needed some layers to survive the weekend. This was our first ever experience in a Uniqlo and honestly it was overwhelming. The layout reminded me of European stores, warehouse, and maze bundled in one. I felt like we were walking through a corn maze trying to find the women's' section. Price is on the high-end imo. The cheapest sweater "on sale" was average $60-$80. After running in circles exploring we finally were ready to make our purchase, but here lies another problem. Where are the registers? and who works here? I could not tell customers apart from staff and was utterly lost. Note: the register is in the back right corner near the men's section. There will finally be an employee there to ask you if your paying with cash or card. Card: be prepared to scan, pay, and bag your own items (don't expect a paycheck though lol) read more

rude staff in the fitting room. I finiahed trying on clothes and was waitinf for my daughter to finiah trying in her xlothe when the staff kicked me out. note that I had a room that I was using. read more

Great location! This spot is a lot more roomier than the last and there is way more product options. The staff are super friendly and sweet and it just makes shopping there feel nice. The price is what you'd expect but there's great deals to take advantage of from time to time. read more

I never understood before how a chain store could have such low reviews but I get it now. I grabbed a shirt from a top shelf from a middle aisle in the store and holy a cloud of dust fell on me and the shirt on top of those three shirts was layered with the most insane thick layer of dust which I don't know how is even possible since I feel like middle aisle stuff changes out of season rotation often. I love Uniqlo but I guess this store is too dusty read more

Went to Uniqlo in Westfield Valley Fair, and it's a great place to get in and out quickly if you know what you want. Very impressed by the rapid self-checkout as long checkout lines are an annoying part of retail. Can feel a little crowded inside the store as it's busy with people, and the merchandise is displayed fairly densely. Good place to get everyday basics at reasonable price. read more

Service is cruel. Come to shop where things seem overwhelmingly tidy but with patrons inside the store, it feels so cramped. Shopping experience is not good. I found what I was looking for and headed to the checkout lines. Unexpectantly, I'm also to do self checkout for the clothes I want to buy. This rips the shipping experience even further. Now there's more reason to shop online. read more

I LOVE Uniqlo...used to buy an armload of wonderfully priced clothes. It was a party of one...However, I Had Sticker Shock last time I wandered in...then out...WOW! What a bummer. read more

Uniqlo Online Review Shopping for clothes online can sometimes be stressful--especially when it comes to inconsistent sizing or quality. But Uniqlo has made the experience refreshingly easy, affordable, and accessible. Every time I've ordered directly through their app or website, the process has been seamless. Their sizing has been consistent, the quality always solid, and shipping is quick and reliable. I find myself constantly checking the app for new drops because the best sizes and colorways tend to go fast--it's definitely a first come, first served vibe, but that's part of the fun. read more

I love this stuff. It makes my hair shiny and -- oh wait, that's Soul Glo. I don't know why people are giving this place low ratings. It's well-organized and well-stocked and it has self-service kiosks which means nobody is asking me if I want to join the Uniqlo Savings Reward program, sign up for a Uniqard, or guilt trip me into pressing a Tip button. read more

I love the new location, with the bigger location, there's more varieties. Service is nice as always.

Love Uniqlo! Visited this location in December, and it's a solid shop as well. It's well stocked with their basics and seasonal collections. Had a great experience here. Remember -- as with all Uniqlo stores -- to look for sale items at the end sections of each aisle! read more

Uniqlo - Women's Clothing Near Me - Santa Clara, California

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Great customer service! I bought a skirt and when decided to wear it, noticed some hole on the side, came to exchange it and everyone was very nice and helpful! Thank you, guys! read more

This is probably the worst layout of a store I have ever stepped foot in. The store is built like a maze and you're forced to look through each isle to find what you're looking for. I can't imagine anyone having ease in finding things, let alone having to squeeze through so many people passing by. Despite being claustrophobic, the sales associates were kind and helpful in showing me where I could locate certain pieces. I hope some day they'll consider a layout change for accessibility and clearness. read more

I find it interesting that many of the bad reviews for this store are from people who didn't get what they want even if Uniqlo's return policy is very clear. Some complaints definitely valid but if a manager was to break store policy for every single person who was upset I'm sure it would affect the store's profit margin and no manager can be responsible for that if they want to keep their jobs??? Anyways I've never had a return or customer service issue at this location. They simply get really busy and retail isn't easy. Anyways for the brand itself I quite like Uniqlo. Many of my staple pieces that I wear regularly are from here. They are of good quality and have upheld many washes and trips around. The one issue I have is sizing. Even if something is a new item sometimes they only have 3 sizes. I was a competitive swimmer back in the day and my shoulders are super broad. So even if I would definitely purchase many times they don't have my size in store read more

Shopping with my elderly mom today. I asked if I can share a fitting room with my mom as she needs my assistance. I was told no. When I entered the the area I saw a family room and wonder why we can't use it. When we were done a staff (different from the one who would not let me share a fitting room with my mom) waited outside my mom's dressing room for her to come out. I was told I cannot stand there and have to exit. I told her my elderly mom might need my assistance and she's almost done. This staff told me next time I should use the family fitting room. (Really!?!?) I told her I asked to be in a fitting room with my elderly mom as she needs my assistance upon arrival but the other staff told me we can't be in a fitting room together. This staff then said only one prison is allowed in the fitting room. DIDNT SHE JUST TELL ME I SHOULD HAVE BEEN IN THE FAMILY ROOM? I am utterly confused by what the staff says or what the fitting room policy is! Seniors need assistance from family members. Family room should allow FAMILY (more than one person). If only one person is allowed per room, why bother with a family room. read more

Uniqlo - Family fitting room is only for one person?!?! What does family mean to Uniqlo? - Women's Clothing Near Me - Santa Clara, California

Just wanted to point out how great the customer service was during my return process today. My 7 old sister needed a nude top and bottoms to wear under her performance outfit. Given that it is needed for an ice skating, I bought several xs nude thermo tops and bottoms not really knowing if the colors would work. The xs leggings were waaay big for her so she didn't try them on. The xs shirt was a little big on her but we managed to alter it for her and i returned the rest back. The manager and the guy at the register were incredibly nice and understanding and made me want to support the business even more. read more

I've given this store the benefit of the doubt several times. While the selection and vibe are excellent, their customer service, communication, and transparent regarding policy needs a lot of work. Customer service and communication. The employees here are not friendly and seem to be in quiet quitting mode. I was not aware of the policy of physical receipts when returning iteand was given a hard time by Ms. Young, who aggressively communicated this policy while unwillingly allowing me to do a return with a purchase record and the original credit card. All employees should undergo training about good communication and how to treat guests fairly. There is no reason employees should be talked down to, and everyone (both employees and customers) can be diplomatic no matter how difficult a situation might be. Transparency on returns. When I did an online return at the front desk I was told to speak with a customer service rep at the front of the store. When returning today I was told to go to the front desk. This store has employees that obviously delegate a responsibility they find unpleasant, which is unprofessional. In short, you can go here when in a pinch. But there are more professional, polite Uniqlo stores out there that embody the spirit of the company. Avoid if possible! read more

I like the pima cotton t shirts from here - they used to be 9.99 then 14.99 and now they are up to 20 each. With inflation prices aren't what they once were. I feel like I'm so old grey haired guy when I talk about the price of things. You know, like when an 80 year old starts talking about the price of gas was .20/gallon when I was a kid.... I feel like these shirts were the best kept secret around back when they were half price. These days I've been poking around where I can to see if I can find something similar - Express didn't have much - and a lot of other places are sold out of the best colors or my size. That is what I can always count on this store to do. Have good stock of everything. And they are very helpful. They run around looking for things and the people working there look all business. One guy has a clip board and a walkee talkee - another worker has a clothes hanger hanging from a pocket and is checking inventory. Yet another is trying to find a tie for another customer. Everybody working here is diligent and you will never find much of anything out of place. read more

great variety and great quality clothes especially for the price staff is helpful store is well organized and there are plenty of changing rooms read more

I really like the self checkout process at Uniqlo where you just toss your purchase in the bin and it automatically calculates the total. It makes checking out process much faster and easier than most retail places. Which is also why the line goes fast at checkout here even though most of the time it's so crowded inside. The line for the fitting rooms is a different story though lol. Lines are pretty much always very long and slow moving for the fitting rooms. I like Uniqlo's simple uni color designs. I found some Kuromi and My Melody shirts as of 08.19.23 (^｡^)(^｡^) read more

The staff wouldn't let my wife into the fitting room area. I wanted to get her opinion on how the shirt that I'm trying on fits. They said that they will only allow one of us because they don't let people "block the hallway". Never heard of such policies before and I find it quite absurd. Never had this happen in any other clothing shop before (including this same Uniqlo). I will think twice about shopping here again, after this rude interaction with the staff. read more

The store has a recently priced good quality, contemporary, American classic clothing, and a very good alteration group that performs a job in a couple hours read more

Oh yes my local Uniqlo. A classmate of mine used to work here and I no longer see her here. This is the nearest Uniqlo store to where I live and it's good because I don't have to waste time going all the way to SF as I did in 2013. Unlike other Uniqlos, this one is very cramped. A lot of times I have to squeeze between some of the tight aisles to get what I need. This store can be really crowded. During the start of the pandemic the lines were terrible. Fast forward to now, the prices are very tough. If you are broke then you will be upset because even the littlest of things is overpriced. If you don't have the budget for things here then go somewhere else. If you do the items here last a very long time. I am still wearing some of the items I bought here before the pandemic. I would come here again when the prices are lower read more

Bought a new Coat from this Uniqlo yesterday. It was packed with people, which was probably because it's a weekend. However, despite it being so crowded, the staff was efficient and was able to assist. Overall, an okay experience. read more

The overall quality of Uniqlo garments have gone majorly down hill. I own a pair of black skinny jeans from them that I bought about 4 years ago, they are still in decent shape but starting to fade their deep black color. The stretch is still good and not much appearance of wear and tear. But because they are starting to fade I decided to buy two new pairs. After just about a month of owning them and only wearing them approximately 3 times, washing them twice, the material in the upper inner thigh looks like I've been wearing them for 10 years. I also purchased 2 pairs of slim fit stretch chinos. I can feel the cheapness in the material compared to the two pairs I was replacing from them. There is a clear different in the density of the material and it does not retain its "slim fit". After wearing for just 30 minutes they go from fitted to loose. The jeans because of the wear and tear I tried to return, as it is unacceptable. I was told I can not return them, I do not recall the reason, maybe because they were washed, maybe because of the length of time I had them already. Even after showing the extreme amount of pilling of the fabric in the upper thigh area, I was told no. I am not one to take no for an answer when I know it is not my fault. So they told me I have to talk with the manager the next day. I went back and she gave me a whole "song and dance" about not being able to return but eventually did. Save you money don't shop there. Bad service, bad product. read more

IMHO - Covid Edition I came to do an exchange of an Airism short sleeve top that I had purchased in Valley Fair the day before. At the entrance to the stores, there is a small kiosk with sanitizer for anyone who enters. I asked for and received directions to the area I was interested in. I don't like to waste time looking for my items. :) My return/exchange couldn't have been easier. I just wanted to exchange for a bigger size and showed my email receipt on my phone. Customer service was great; fast and friendly! read more

They sell 5 of my top 5 most comfortable shirts that I own. Their prices seem fair to me for the quality, and did I mention how soft, comfortable, and cooling their shirts are? Other than that not much to say, but in a good way. The store works as expected. read more

I bought six T-shirts from Uniqlo and when I got them home, I saw what looked like dust along the folds of two of the shirts. I removed the tags and washed the shirts separately in cold water. I did not dry them, but hung them to dry. After they were dried, I saw the the "dust" along the folds were actually discolorations. You can see in the photo that the discoloration is in exactly the same location on both shirts. Simply: manufacturer defect. I brought the shirts back to Uniqlo to exchange them. I was denied exchange. Even though it is obvious that this is a manufacturer error, Uniqlo manager "John V" told me his policy is that nothing can be done after washing. "Um, you're kidding me, right? You can clearly see that this is a manufacturer error," I say. He replies by suggesting that I did this with my choice of laundry detergent. So, for less than 20 bucks, John V and Uniqlo are willing to say goodbye to a loyal customer - me. read more

Uniqlo - Two T-shirts - Women's Clothing Near Me - Santa Clara, California

Uniqlo has made their return policy as scammy as possible and I wonder if there's a class action waiting for them soon. Knowing the online orders have a return shipping fee, I paid full price in store for something that was discounted online just so that I had the convenience of returning it back, at the store I purchased it. I paid the full price, I scanned my membership code and expected to receive an online receipt, something that the store employee, Ethan B. attested multiple times. I go back to return one of the items I purchased, and this is how it went. First, they wanted me to have a receipt. I didn't have a physical one, and weirdly an online one was not sent. Now you may say, maybe I didn't scan my membership id, but I have the record of purchasing the product in my purchase history, something multiple employees took keen interest in verifying as if I was trying to scam them. The person at the register said its company policy we cannot return the money back to your card, we can give you a store credit. Not really my fault that an online receipt wasn't sent to me but Reluctantly I agree, only for them to refund me the incorrect amount. So I go back, ask them to fix the mistake all this while not blaming anyone in the store because such things happen, software can have bugs. Ethan B. had a completely different way to deal with this though. Instead of acknowledging the mess up on their end let alone apologizing, he made it look like it was my fault for not carrying a physical receipt in 2024, which I should not have had to as I was supposed to get it in mail in the first place. When I am trying to share my frustration with him, he is dismissing it, interrupting me saying that I will give you your ten bucks, as if he is doing me a favor, giving me the money from his own pocket. I thought it would be an isolated incident but looking at the number of similar reviews, it looks like making it extremely difficult to return items is the company policy, treating customers like shit is the store policy. Would like to highlight Ms. Young being extremely helpful towards resolving the matter. We need more people like her. Promote her, make her run the store. Paying customers' deserve better. read more

Like every Uniqlo, the customer service here is fantastic. I like that they are taking covid seriously here and I don't have any problems. I move a lot at work and the clothes I find here look semi-professional but feels like I can run a marathon in them as well. They probably stopped this because of covid, but I wish the employees wore that really brightly colored checkered UNIQLO gown. I came here last week and it was difficult to flag down someone who worked there since only wear badges now. read more

Still giving this place 1 star. I've come into this place numerous times with drink in hand during pandemic and no one has made a fuss about it until now. Yesterday they wouldn't let me in because I had a drink, but I've been here before and never been flagged. Super strange they are implementing this now considering the economy is opening up and mask mandates are lifted soon. All the other stores allowed me to carry drinks in, and I don't even sip when I'm inside. read more

Uniqlo was found in Japan, but this location definitely caters to American sizes. Being tall and skinny, it's always a challenge for me to find clothes that fit without looking like a rain tarp. Today's small sizes are what were considered medium 15 years ago, and a size small shirt in a typical department store is roomy enough to fit my torso plus a football. Since Asians tend to be on the narrower side, I was hoping this Uniqlo would be true to its roots and have clothes befitting of stick figured people like myself. Unfortunately, I found the selection to be mediocre and the size options to be comparable to other American clothing retailers. There was a meager selection of coats and they were all too big. Shirts didn't look great. For any given style and color of jeans, not all widths were represented, and almost all of them were width 32" and up. I finally found one item that I mostly liked: an extra small casual/athletic hoodie for $40, no discount pricing. Items are returnable within 60 days with receipt and intact tags. Meaning if you take the tags off, you are out of luck. Ultimately, this place seems no different from other clothing retailers. Whatever differentiation they might've had has been lost here in the US. read more