I was unlucky enough to buy their crap product. I had my cabinets refaced. Nothing but issues. Call them to come out, no return calls. No shows and so on. Just called again and for my lifetime warranty, I must pay $75 for them to come out. Don't do it! So unhappy with the product read more

I had no clean gutters installed, they did an excellent job. I was very pleased with the finished product.

We had a new patio door installed, quality and security of door was very impressive. Technicians were punctual, professional, and job was completed before time allotted for the job. read more

If i could give a negative I would. We live in the middle of nowhere, I work from home and had a man WALK up our driveway, no vehicle in sight and say he was just in the area. Asking for the homeowner to be available. My boyfriend is at work and we do not own the home together and this man just kept talking for an hour of his sales pitch. Finally I gave him my number to contact me and my god WAS THAT A MISTAKE. they called me several times a day daily. Called me from different numbers after I have blocked the ones calling me after telling them I was not interested. Then today, was the last straw. I work from home but I have two large dogs. A man knocked on our door while I was in a robe and I did not answer. Thinking he would leave whatever he has in his hands and go on his way. I walk back in my office and sit down just to see out the window this man taking pictures all around our home and of our windows while I'm in my robe in my office and can clearly see me and I can see him. I call the office to advice I am not interested and I do not appreciate this. She proceeded to tell me they have a solicitation permit where they are able to do this. We live our of city limits so for one they do not and for two that does not give them the permission to come take photos of our house on our property without permission and walk around our house without our permission. She stated it did, well I advised her if he comes back I will be calling the police for harassment. DO NOT LET THIS COMPANY GET YOUR ADDRESS OR PHONE NUMBER. read more

I set an appointment for an estimate on a Tuesday @ 6pm. About an hour later they called and asked if they could come at 2pm instead. I couldn't make that time and asked if 6pm would still be ok, they said it was fine. At 6:30p on the scheduled Tuesday they called to cancel asking if they could reschedule. Then told me they did could not make 6pm appointments. I set another appointment two weeks out at 2pm. I took the afternoon off, at 2:30pm the scheduled day I called to see if they were still coming. They told me my appointment had been the previous Tuesday and they came out and called with no response, that I had missed the appointment. The funny thing is I was home that day and no one called or came. So not only did they really screw up the appointment but then lied to me to save face. Feeling lucky to have not gotten involved with them! read more

I am currently trying to set up an appointment for my 4th all dry installment. That makes 3 times it was done incorrectly. Water is seeping through the seem and i have mold under the carpet. When they do this, the entire lower portion of my house is unusable for several days followed by days of cleaning my entire house from the concrete dust. I am still paying for this. When I call at 8:30 am, they said they would call me tomorrow to set up an appointment, that does not seem like respectable service. At least they have a lifetime warranty on this. ***UPDATE*** It keeps getting more and more frustrating with these people. Their tech came out on a Sat (on time). I have 5 problem spots where water/or moisture is coming up from the system. I was in the middle of showing the tech when he interrupted and said they just need to seal the floor. I showed him the rest, the worst of which was in a closet where mold is growing in and around a grate they put in. When I told him about the mold he says "that is defiantly not mold, mold is not yellow, it is just dust from the carpet padding". After this he again tells me they just need to seal the floor. When I ask why water is coming up he says "the system is probably overfilling" to which I ask, why would there be enough pressure for the water to come up, which he responded "I don't know about that". At this point I told him is supposed to know or find out and that sealing the floor does not fix the system I paid for. He said he was going to have the manager Aaron give me a call then walked of and said "later bro". It is Wednesday and still no call. read more

Great windows but false hope from customer service. Great people that work at the company for installing But BAD managers (Sheri and Jeff). Here is why. We got our windows installed in May of 2015. When they installed them they did a great job. but however there was 1 small part that had a defect preventing one of our windows from locking completely. Which make it unsafe to open. I have called a number of times giving them my cell phone number. Yet they never seem to update it in the system (when talking directly to Jeff or Sheri). This is now going on 8 month my window is still not fixed and they sill call the wrong number every time they return calls. VERY VERY VERY unhappy.... read more

It was a cold winter afternoon and one of their guys came knocking on my door . I agreed to a free quote that was suppose to take 90 minutes. I wanted new gutters, a tiny bit of siding on our one gabel end of our ranch house and new soffit. Quoted me 25k. What an insult. My house is only worth around 100k and they wanted me to spend a quarter of that. The 90 minute quote took 5 hours of high pressure sales tactics. Do not let these fools bear your house. Three people they send out to quote don't know their ass from a hole in the ground. They will lie just to get you to spend 4 times of whatit should cost. read more

I placed an inquiry on Wednesday morning June 24th and received a call from a salesperson about coming to my home for a free estimate on 6 windows. During my call I was asked multiple times if my husband would be present while the estimate was done. I informed the salesperson that I have no spouse. Within an hour I received another call from a different salesperson inquiring about a husband again and I asked why I was asked That when I inquired about my windows. He proceeded to tell me it was against the law to come do an estimate if he wasn't there. I finally told him I do not have a husband and we set an appointment for June 27th at 10 AM The day of the estimate nobody showed up at the scheduled time I received a call 40 minutes past the time and I was told the technician was running late. Then I was again asked if my husband would be there. I again asked why everyone keeps asking me about a husband when I've told them in the last 48 hours that I do not have a husband. Then at this time he told me the next scheduled appointment time and he needed 90 minutes. He then wanted to schedule it a week out and I told him I'd have to look at my calendar and he said thank you then hung up. To me it seems as if they were making excuses because I was a female in my home. And there was no male available if I could go negative stars I would. read more

I've had other home improvement companies work on my house in the past, and Unique Home Solutions beat out any previous service I've experienced! Their employees are professional, and they go the extra mile to ensure the job is done and done well. read more

I was skeptical about having them out to my house when I saw that them had a bad ratings on Yelp. I'm was pleasantly surprised by how nice and none pushy the sale rep. was. His sales pitch was through and set my wife and I at easy with the company and the product. He had me and my wife walk with him to show us the areas that we hadn't noticed living here. He took a lot of time to educate us on the problem with our gutters. I feel like an expert know on gutters. Their product is only the best. They don't do the good better best. I could tell that Kenny our sales rep. really cared about us and our home. We had on problem buying from Unique Home Solutions. The installation crew ran into some hiccups that resulted in a week delay put we know things happen and the crew was very polite and sorry for the inconvenience of it all. After it was all done I was very happy how they look and how great they preform. I hope this helps you. read more

This company frequently canvasses in my neighborhood and we are a non-soliciting neighborhood. I'm tired of it and I want them to know about it. I will post a bad review every time one of their people comes out. Hopefully they will stop at some point. I'm also pretty sure that the review below from John W must be from an employee of theirs. read more

It was a pleasure working with the guys from Unique. Mike and Justin did a great job with the basement and got it done in a timely manner. Everyone at Unique was courteous, kind, and timely. I would recommend them to anyone who needs their basement dried out! read more

Unique Home Solutions started a bathroom job in our home on July 5th. The workers were very nice, but they kept having problems with the materials they needed every day. These issues included: 1.Wrong hardware for vanity 2.Wrong water faucet for vanity 3.The side-splashes for the vanity were not in the box with the Vanity. (They found the back splash in their warehouse, but I am still waiting on the side splash.) 4. They were suppose to complete the shower last Friday, but the handicap seat did not have the brace brackets in the box. They told me on Friday, July 7th that the missing items would be ordered and that they would call me on Wednesday, July 12 to come and finish the job. I have not heard from them again and today is Friday, July 14th. I tried to reach our initial Sales Manager, BUT his email on his business card comes up, no such email. I cannot use the shower until the seat is properly bracketed in to hold my weight. The hand held shower faucet has no place to hold it while I soap up and wash my hair. Consequently, it hangs down and moves around and sprays out of the shower above the door. AND, we've noticed that the vanity sink never drains completely dry. All around the drain, the water sits in a tiny puddle and doesn't actually drain away. I believe the shower floor has the same issues, It holds small puddles of water, even once the shower turns off and all standing water should drain away. The material is very pretty, but does not properly functional as it should! The entire bathroom was suppose to be complete with 5 days, total, from start to finish. It has now been 10 days, and we are still waiting. I believe we have been grossly overcharged for the materials and work that needed to be done in our bathroom. I am not a happy customer at this point! The Better Business Bureau has a page on Unique Home Solutions, but they have not been accredited or recommended by the Better Business Bureau. I just spoke to a "Shannon" about all the problems listed above and she had to transfer me to the Service department. No one answered in the service department and I left a message on an answering machine there. I have not gotten any satisfactory answers to my questions and no time-line as to when my seat brackets will be in so I can take a shower, nor how long it will take for the ordered parts to be in. It is very frustrating that the missing parts for each item should have been shipped with the products, in the same box. Unhappy and frustrated Customer, Rena Patterson Pickerington, Ohio read more

I don't know how they are still in business. High prices, low quality, bad customer service. This place is a joke. First, I purchased new windows from them and the financing of seemed right ($200 a month for what I got seemed accurate for a 60 month term). Got the first bill and it was a 30 YEAR TERM!!! Refinanced it through my bank. But still a hassle. Then, they quoted $10k on a bathroom remodel. No sink or toilet, just tub and flooring. It was a definite no. A few months later I get a call that it's "customer appreciation month and we can save you money on your previous quote." They came out with absolutely no notes from the previous visit. I made the same selections. And they slide me a quote for $15k!!! So much for saving money on my original quote??? That's 50% higher! It was a definite hell no. It's been a couple years and I'm only leaving a review now because it still burns me. This place deserves to go out of business. read more

Terrible experience. We replaced the entry door on our house in New Castle 3 years ago and it still is not right. Cold air blows right through the corners of the door and rain puddles on the floor inside the house! At first, when it was convenient in their schedule, they would come out and adjust the door. The adjustments made the door so tight we could not use it. They decided that the only way to keep the rain out was to us a storm door. It took about 4 months to get it installed. We scheduled the work for the morning and waited. It was around 1PM when we got a call that they would not be able to work on our home today. This happened 2 times wasting too much of our time! At this time the door is still not effective at blocking the elements and we have been paying the price for 3 years. I would never suggest Unique to any one for any thing! read more

Most of our windows and doors are from Unique. Also our gutters and now they are up there putting on a new roof. I am so happy with this company and have never had a problem with them. Yes, they are pricey but like my Dad always said "you get what you pay for". I had one problem with a window and they came right out and fixed it. Don't let the one bad review steer you away from this great company. read more

I live in Ohio where Unique home improvement is attempting to make a go .Well with they way they treat perspective customers I don't think that will happen.They arrived at my house and 3 hours later they were still here!I wanted siding 24 square and 8 windows they gave a quote of 51,000 ! I have other quotes from 5 star companies so I know this is out of sight. Not only that the sales men were very rude said I had to make a decision while they were there .would not leave a copy of estimate so there was no breakdown of costs, I have worked with many contractors and never had to ask them to leave.So I would not recommend this company read more

Very sketchy business. They Called me and asked about exact hours of me being home every day and numerous strange financial questions. It Felt like they were "scoping out" the place. I would never feel comfortable letting these people in my home read more

Cold called me which was fine but set an appt and they wouldn't give me an estimate without my wife present annoying but ok, I told him to forget it and don't call me, a half hour later they called and tried to make me feel bad that they drove all the way out and I didn't reschedule. Poor customer relations read more

Hugely overpriced; Doesn't live up to their hype. $12000 for update of small galley kitchen. For this princely sum, we expected perfection. But we didn't get anything close. They recommended their Aeon as countertop & backsplash material. Granite, quartz, etc. would've been cheaper & more durable. Where Aeon ends halfway up the walls, it looks cheap & unfinished. 6 months after installation, a 3" stress crack appeared on unused side wall. Replacement sink must be the cheapest thing they could find at Lowe's. Within 6 months it was permanently scratched from plastic dishdrain & dishes I've used & washed for years. My 25-yr-old sink never scratched up like this. It looked far better at 25 than new one looks now. So the countertops/backsplash + undermount sink + refinished cabinets w/hardware is the extent of what we got for 12k. On our own, we painted the room, installed light fixture, replaced switch plates & outlet plates, bought over-range microwave, and replaced window & miniblinds. Besides taking their customers to the cleaners, they often don't show up as arranged and the company in general obviously has communications problems. UHS has a lifetime guarantee on their products. But our experience with them was so poor that we will not be contacting them to correct the flaws I mentioned. We simply don't want them to come back, ever again ! read more

Someone in management at Unique needs to be aware of the HORRIBLE customer service offered by their company. I had an appointment today at 5PM at my home for a waterproofing estimate. I left a meeting at work to meet your service guy at the home. By 5:20PM I called after nobody had called me to say they were running late. The customer service rep said he had just talked to the sales person and the guy had indicated his GPS stated he would be at my home by 5PM (granted this is now almost 5:30PM). I pointed out how this statement made no since as if he had just talked to the guy it would have already been after 5PM. They assured me someone would call me back. 20 minutes later nobody had called me back. I called again and was told a supervisor was suppose to have called me. I was then told that the guy had been 13 miles from me about 20 minutes ago but was stuck in traffic. When I pressed further on when he would be at my home I was told maybe 7P or 8P. This is not to mention that on Thursday 7/2 I received a random call stating that my guy was running late and I didn't even have an appointment scheduled on that day. Perhaps Unique does good work but I will never know as I was never able to get past your call center. Due to their lies I would never use their company or recommend it to anyone ! read more

If you are even thinking about getting any work done through this company, run away while you can. This was one of the biggest mistakes I have ever made. I wish I would have done more research before making a decision to go with Unique Home Solutions. The sales people make it sound like you are getting such a great deal, when all they are doing is ripping you off. Unfortunately I didn't know what costs of bathrooms should be. They charged me $20,000 for a jet tub and a shower! They took all these "discounts" off and made it sound like a once in a lifetime deal. They tricked me into getting a $2400 floor that I didn't want and it does not match the bathroom. The contractors weren't the greatest. They showed up late and left early every day, left a mess behind, left the doors open (I have dogs and cats), they disappeared several times. I am not happy with this experience. Unique Home Solutions said they will do whatever they can to make us happy, but I don't think that is going to happen. I would really like a discount, but every time I mention it, they ignore me. We just find out that the "affordable payment" they gave us, isn't even enough to cover the interest. That was never mentioned before. We will literally be paying on this forever. I would never recommend them to anyone. read more

They don't even deserve a star and you should save your time and money. This is the worst company I have ever dealt with and they will charge you double of what other companies charge. I have had problems with them for the past year with them trying to fix a problem they caused. I was told multiple times they would call me but still waiting on a call to discuss my problems. I have taken off days of work to resolve problems their company has caused and they have no response except sorry. SAVE your time and find a more reliable company who will be more about their work than your job or home. Go find someone better. read more

In 2014 we had our builder grade windows replaced by Larmco. They did an exceptional job...in and out in 3 days. We received the letter that Unique Home Solutions has bought out Larmco and all warranties would be in place at Unique. When we purchased these windows we were told that the whole window is under warranty. We have since had one of our windows crack on the inside. My first call to Unique I was informed that they will not cover broken glass and I was placed in "Brian's Voicemail". No phone call back. My husband has since sent an email to info@uniquehomesolutions and we have not heard a peep. Today marks the third attempt at finding out how to go about getting my window replaced. Again, a message was left with "Brian". I informed the gal that answered the phone that I've already left a message and an email. She let me know that the service department is backed up and they address issues in the order they were received. Ok fine...this is going on three weeks and no word from them. Is there really a service department?? I bet if I call for a free estimate I'll have someone knocking on my door in 3 minutes. Very discouraging and more than likely will not recommend to anyone else. Don't even get me started on the hounding I received about getting a quote on a roof. How about no? read more

Unique Home Solutions I could not have been more disappointed and shocked frankly! We invited Unique to provide a window estimate, and immediately "connected" with Kenny. He was professional, polite and has been with Unique for 15 years and is not paid by commission. That typically gives a positive impression, and we were looking forward to doing business with him! I was a tad bit peeved to receive 3 different confirmations of our appointment from the staff at the office and expressed this concern to Kenny. After the 90 minute appointment, we set up another meeting to receive the estimate. Again, we received 2 more confirmations. At the 2nd appointment, another man showed. Talking with him on the phone while he sat in his car, I asked if he had the estimate. No. Then how can you help me? I made three more calls to get our estimate and specifically asked for the original Kenny. We have never received a follow-up! We can't even get an estimate, and I mentioned on the phone that we also needed an estimate on siding due to hail damage. Unique has just purchased an Ohio business, but they're not proving that they can handle the growing pains. We'll never do business with this company again due to the lack of professionalism, my repeated attempts to get an estimate and their repeated attempt to waste our time! read more

We contacted them for a free estimate. They called and never left messages and cancelled our appointment. They rescheduled for the next day then never showed up. After 4 days of trying to get the appointment we finally gave up and contracted with someone else. We were very dissapointed after seeing and hearing good reviews. Although I think this may be an isolated incident I would be very hesitant to use them in the future. read more

They are expensive. A rep came to my door and asked if we were looking to do any work on the house. We have a small piece of molding on the front porch that has water damage and I told him that was one thing we were getting quotes on. He asked about our gutters and I told him he could give us a quote but the molding was our priority. Two very nice guys came and inspected our house aroud 6:30. They left at 9pm and gave me a quote for gutters, molding and a new roof for $38,000. That is 1/4 the price I paid for my house as we bought it in a down market from a desperate seller. I know my roof costs $6,000 as we've had it estimated by bonded, well known roofers. Like the last reviewer, they did a hard sell but I have no problem with salesman, it is their job. Their biggest hard sell was that they make salary and it doesn't matter to them what I do but that their workers need to make money. The economy is hard on all of us so I can't worry about workers when I'm worrying about my own family. In the end, I asked about the rotting wood and he said a handyman can do that. The handyman service of Unique was what the guy sold me on when he first came to my door. Again, I have no problem with the salesman as they were doing their job, but the door to door guy who came obviously missed what I wanted done. $38,000 for an 1800 square foot house, c'mon. read more

Not much to say - we were able to get what we were looking for and the job was done quickly and without hassle. Despite some of the reviews, everyone I personally talked to was great... Highly recommended. :) read more

Everyone is friendly. I definitely got what I paid for plus some. Installers were friendly and explained how to operate my windows and they cleaned up after themselves. The windows are fantastic and so easy to clean. I did not feel pressured by any salesman. Overall, I had a great experience. read more

Where do I begin? I experienced the same sales job as the rest of you did. When I laughed at their original quote, they came back a couple of days later to my hme with "The Closer" My wife and I are both sales people, so we had our BS radar on full blast. They convinced us to buy two doors at half price, which is still 50% higher than you can get anywhere else, but we were sold on the "Lifetime Warranty". Both doors were installed and we have not had trouble with one of them. However, the exterior door that had the contact for our alarm was installed with leaks around the doors and a door latch that kept sticking. They also ripped the alarm sensor out of the wall and did not re-install it. I had to have the alarm company out to fix that. We had technicians come out three separate times to try and fix the leaks and sticking. The last technician tried to blame our problem on us because he said our door jam was too thick. I explained to him that thisshould have been discovered before they took my old door out and discarded it. He took pictures and said he was going to check with a supervisor on how best to attack the problem. That was nearly two years ago and we have not seen them sense. A sales person called us about a year ago to see if they could sell us anything else. We told her about our bad experience and she apologized and asked if she could schedule someone to make it right. We said yes, but guess what? They never showed up. Now my door handle has disentigrated and I called service 48 hours ago and was promised that someone would call to schedule an appoinment within 24 hours. You guessed it....I'm still waiting on a call. Their customer care after the sale is one of the worst I have experienced. I pray that one of their sales people doesn't approach me at the home show, because I'll probably unload in front of everyone there. read more

Buyer Beware!! Do your homework AND be very strategic if you plan to deal with Unique Home Solutions. Like everyone else they quoted me this outlandish price for first a bathroom install and when I declined they called me later and convinced me to consider window work, again at first the price was ridiculous no matter how many panes of glass and warranties they offered but then he did me a "favor" and offered me a discount. Their reps are knowledgeable and truly come across as believing in their product and the company but there is a another side to all of this candy land wonderment... I had a rep come to my house, signed up to have windows installed through out my house. He said I was approved for financing, he did the finance work. I should have known better and stopped right there...sales people do not good finance managers make, the two should never cross! He said I was financed I wrote him a $3500 deposit check and all was good....or so I thought. 2 weeks later (of course after my check had been cashed) I'm told "I don't meet their criteria to be financed for the project...sorry. But we can come out and at least install a door." WTF...a door! They said they would return my deposit. One month later I am still calling asking where is my deposit that was to be mailed back to me 3 weeks ago. Now today I'm told it will be mailed out next week. Aaaarrgghhh! I am so through with this company. My advice anyone who is thinking of working with Unique and they talk you into applying for their financing or even if you are not applying for their financing DO NOT exchange any cash until you know for certain they are going to do the work. read more

I' m curious as to how long it takes to complete a kitchen remodel ? Contract was signed in Sept 2014. Work started in Oct 2014. Here it is middle of Jan. 2015 and we are still waiting for the completion. Wrong pantry was sent, the lamination is bad, not the workers error. No one checked to see if the hardware was sent for the pull-out drawers in the pantry. Most things have been taken care of. Finally got the right pantry., just no hardware for the pull-out drawers, or even the drawers. The great guys, Ryan and Cody, made shelves so we could at least utilize the pantry. I'm wondering if the money could have been spent in a more optimum way...... read more

The company is not out to help people like BOB DILLION say they are. I have had 9 TIA's and cannot get into a regular tub. I had them come out to see about a walk-in tub. I was quoted a price of over $18,000 dollars. I really don't have that kind of money around and cannot afford a loan. I asked about CICOA but the salesperson didn't talk about it. I really would, for safety reasons like to get a tub. If the owner wasn't so busy doing commercials (that cost quite a bit of money) and really did care about people's welfare then it might be that much money. I have read if you spend that much on a tub, then you're really spending too much. read more

i live in brooklyn, ohio maybe that is the differance in reviews but i am totally thrilled with their work ! appointment was right on time, we sat and being a single woman,i did do my homework, i let him know right up front about the prices i have found. he was very informative about the company and was curtious with me. the price he quoted me was a little higher than a few other companies but was also lower than a few well advertised companies. i got all new windows, a huge bay window and a new patio door. the work was done perfect and they kept all clean up on them, i didnt have to lift a finger. the installers were on time and very trained at what they do. my neighbors were all watching the work and im constantly being told how nice my windows look. a great job and highly recommend read more

Our experience with this company was less than superb. We arranged to have someone from Unique come out and give us a quote on windows. I told the scheduling person upfront that we would not be purchasing windows the day they came out to give us an estimate as we had several companies we were getting estimates from. The day that the employee came to our home wasn't terrible. The young man was a little pushy, but friendly. We were floored by the estimate though. For 13 windows we were quoted almost $30,000. Keep in mind that our windows are of average size and shape, so its not like we had a bunch of bay windows or anything to replace. We told him thanks but no thanks. It was after this that the issues started. A couple days later we got a call from the "manager" stating he wanted to come out and personally remeasure the windows to ensure that we were quoted the lowest possible price. I said that if he wanted to come out that was fine, but we were not going to commit to windows as we were waiting on some medical tests and complications that had arose, and didn't feel comfortable committing to windows until the medical finances were settled. He said he understood and he scheduled to come out that Saturday. He never showed. My husband and I waited two hours and he never showed. I had to call the office 9 times before someone answered. When someone finally answered they apologized and rescheduled to come out the following Tuesday. I reiterated to that guy that we were not committing to windows and he assured me they were just coming out to remeasure and give us a new quote. We were also told they would give us a significant discount due to our wasted Saturday of waiting for the no show manager. Too bad everything was a lie. The young man who showed up Tuesday was another salesman, he was not told that he was only supposed to remeasure and not give us a sales pitch. He stayed for almost two hours trying to get us to commit to windows. I explained several times we were not committing at that time and that I had told his manager that, but he told me that I had not spoken to a manager and that he knew nothing about us not buying windows. He also said he knew nothing about a discount for a no show manager. Finally I had to kick him out of my home. It should have ended there, however we continued to receive calls from Unique until I very rudely told them to never call us again. So if you want a company that will harass you, not listen to anything you say, and will repeatedly push you to purchase over priced windows that will cost you a third of your homes value, then go with Unique. read more

Stay away. Far, far away. This is the most dishonest and outrageously priced company I have ever dealt with. Salesman was friendly but spent over 7 hours at my home trying to sell us a roof for...get this...$46,000.00. Then out came the "well if you sign today, I can give you 25% off, but today only!" What a crock. If I had done my homework better and seen all of the horrible reviews for these guys I never would have let the guy come over. read more

This is the most unprofessional company I have ever let in my home. I did not and will not ever do business with them. The "Vice President" and "sales manager" are the rudest most unprofessional people I have ever met. The first 2 appointment were no shows, and when I agreed to a third appointment a 90 minute sales presentation turned into a 4 hour $35,000 ridiculous quote. A week later they called and wanted to come back and give me a better deal. I specifically said we will not be sitting for another 4 hour appointment, and I was assured it would be quick. The "Vice President" and "sales manager" showed up, stood in the doorway chatting for 10 minutes, and then said they had another job to go to and would be back in 5 minutes!?! Then I got a call from the call center to reschedule. They weren't coming back. Ridiculous, unprofessional, disrespectful company. Be warned, don't let them in. read more

If you have an appointment with them or have signed a contract get out as fast as you can. They will use hardball sales tactics and misinformation to scare you into signing with them on their initial appointment so you don't have a chance to review other companies or their reviews and realize what a joke their cost is. I had an inspection done of my roof and was told that it needed to be replaced. They spent hours going over their company and how great there products and their company is. Then they will alarm you with all the issues you will have if you don't get the job done with them. Finally, they will talk about their products and warranties and how they take care of their customers. Then comes the pitch, "based on all this information is there anything other than price that would stop you from signing with us today?". It's used to get your agreement on this little item so that when they give you their exorbitant price your a little more likely to agree again. This is when the sales rep gave us the price of $32000 to replace a 28 square roof using the gaf slateline shingles. This is over $1142/sqaure when the average cost for a new roof is roughly $300-500/square. After they stop your heart with their price here comes the second pitch (and this is the one that shows they are just trying to get you signed and don't care about you). If you sign today they will drop the price so that they can keep their employees busy. Our new prices was dropped all the way to $26000 but only if we signed that day without being able to take time to get other quotes, more information about roofing jobs, and more information about their company in general. This is a hardball sales tactic and whenever you see this be leery as it means that they don't actual believe that what they are selling is a value. If it was a true value they would be ready to take on other companies, have people find out more about their company (rather than just the misleading information they give), and stand behind their price even though it is high because they truly felt that what they are selling is worth their higher price. I have had several companies come and give me quotes and all are in $8000-10000 range. All have better ratings on Angies List, and all have comparable products and warranties, That's another thing, don't be fooled by their warranty. Their 50 year or lifetime warranty (can't remember now which), you can get directly from the manufactures for a pittance of the cost just by using a certified installer of their products and then you don't have to worry if Unique goes out of business because you can use any certified installer later to get your issues fixed. DO NOT BE FOOLED. Unique will try to scare you into doing business with them. Be smart enough to do your research and see that they are not all they claim and there are a lot of better options out there. By the way, think about this. Unique's quote was over double that of any other company, so of course they can offer a lifetime warranty, first they get the warranty through the manufacturer, then they have already charged you for installing the roof twice. Either way they make a killing and you get screwed. read more

I initially became familiar this entity at a Home show in the Cleveland area. I really did not have a project for them and specifically told them that when one did come up I would give them a chance to quote. BIG MISTAKE. Not only did they make attempt to get business, they called the worn place constantly. First red flag. Holding true to my promise, I invited them out to look at a tricky project. After several week at trying to connect and arrange a time, we had a sales rep visit. Rep was friendly and all but not sure what happened. He was unable to provide any real detail in the initial visit. He would have to get a local construction supervisor out and gave us fodder instead of answers. That was 7 months ago. I have repeatedly tried to get in touch with the rep. I was told that a supervisor would contact me, Still waiting since 10/27/2016 for them to figure a time to coordinate internally and then call me back. There is no way to reach the sales representative directly. All calls seem to be networked through a control office and then someone decides on level of customer service to provide (or in this case, lack thereof). OK, for the best part, my deal upon having a sales rep come out and give me a quote was their promise of a free handyman service (gutter cleaning). Yep, that hasn't been provided either. Maybe there is something else about me they don't like, I ask questions and have a good understanding of construction. Bottom line here, if it looks like a duck, smells like duck walks like a duck and quacks like a duck, it isn't UNIQUE. While I think everyone can see the writing on this wall, it still puzzles me why no response back. If they can't or don't want to do the project, then say so. Be professional. Word to the wise, be sure to have other options. Once you do, it will be a no-brainer on which one NOT to hire. The choice to put in one star is not my choice. Even if scaling was 10 stars, one would still be too high based on my experiences with this company. read more