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    Unique Motor Sports

    1.0 (3 reviews)
    Open Open 24 hours

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    Garcia Moto Bmw Indian Ktm Motomorini Ducati

    Garcia Moto Bmw Indian Ktm Motomorini Ducati

    2.5
    (20 reviews)
    $$$

    On 12 April 2025, I took my Ducati Scrambler Desert Sled to Garcia Moto in Raleigh for its major…read moreDesmo service. Because the valves needed to be check/adjusted, I trailered the motorcycle to/from so the engine would be cool and I could get it done same day. To check and adjust the valves, the fuel tank had to be removed from the bike. Took it out for a ride first thing Sunday morning. At around 7:30 a.m., shortly into my ride, my legs started to feel wet. I looked down and noted gas spraying from under the fuel tank all around my left leg (spraying because these scramblers have a high pressure fuel pump). I looked up to figure out how to safely get off the state route and immediately felt my legs getting really warm. Looked back down, and flames were shooting out around both my legs. I killed the engine, stopped quickly with the front brake, and jumped from the motorcycle. To be sure I was driving normal highway speeds, on my own, in Eastern NC. No twists and turns or anything aggressive. Called Garcia Moto from the site and left them a voicemail. Also emailed them this video. Having not heard from them by Tuesday at noon, I took what was left to them to see what could be done. The service manager told me that he had received my messages but had been directed by the owner to not contact me--that Garrett Garcia just wanted to wait and see how things would play out. Garrett refused to take any responsibility, ultimately saying I would just have to deal with it. He and his Ducati tech insisted the valve service (which required removing and reinstalling the fuel tank) was super simple and that there's NO WAY they could possibly be at fault. If you know anything about bikes, you know this is not true. There are all sorts of things that could go wrong when servicing a motorcycle, which is why the service cost me over $1660! Even Ducati North America investigated the bike and told me there were no manufacturing defects in the bike. Incidentally, the service required them to also check all fuel lines and fittings, so even if they didn't damage them and the components were faulty, that is LITERALLY THE POINT of the service. Pretty gutted. I'm 39 years old and this was the first vehicle I ever purchased brand new. Took exceptional care of it and wound up with nothing the very first time I let Garcia Moto take care of my motorcycle.

    They burned down a Ducati desert sled after a valve service and refuse to acknowledge their…read morewrongdoing. DONT EVER LET THEIR TECH TOUCH YOUR BIKE They are not going to stand by their work. The owner told them not to respond to the person who it happened to. They also have no respect for their customers and treat you like crap when you walk in. I will never return. If I could rate them zero stars I would. F Garcia Moto

    Combustion Cycles

    Combustion Cycles

    3.6
    (42 reviews)
    $$

    I bought a used Genuine Roughhouse. Brought it to Dave and Combustion Cycles. It wasn't running…read morewell. They assessed the issues, and delivered on the tune up and repairs. The scooter is running great now and is my favorite one I've had. 2 days to assess and 2 days to fix. Unbelievable, 4 business days and I was good to go. They also used to maintain and fix my previous scooter. I really appreciate the 6 year relationship I have built with Combustion Cycles.They keep me maintained, on the road and safe. The highest level of service and repair that I have encountered with any business. I highly recommend their work, professionalism, and care. Thanks guys!

    I don't normally leave reviews like this, but after weeks of dealing with this situation, I feel…read moreother motorcycle owners deserve to know what happened. We took our motorcycle to this shop for diagnosis of a warranty-related concern. We did not take it there and tell them to repair whatever they wanted and send us a bill afterward. At no point were we provided a quote for repairs before the work was completed. At no point were we contacted and asked to approve over $1,000 in repairs. At no point did we authorize the labor or parts that were installed. Instead, we were informed the bike was finished and then provided what was labeled as an "estimate" after the repairs had already been completed. An estimate is supposed to help a customer decide whether they want the work performed. It's hard to make that decision when the work has already been done. What makes this even more concerning is that the owner later admitted he could not produce any signed authorization approving the repairs. No signed repair authorization. No signed estimate approval. No email approval. No text approval. Nothing. The owner also stated in writing that it was his decision that the issue was not a warranty concern. Rather than contacting the warranty company before repairs were performed, he made that determination himself and completed the work first. Think about that for a second. The shop found time to diagnose the bike. The shop found time to perform the repairs. The shop found time to install parts. The shop found time to create an invoice. The shop found time to decide the failure wasn't warranty related. But somehow there was never time to call the customer and obtain approval before moving forward. Throughout this process, getting answers and documentation was a battle. We repeatedly requested paperwork and records. We were given changing explanations, references to documents that could not be produced, and excuses instead of clear proof that the repairs had actually been authorized. As business owners ourselves, we understand mistakes happen. What we don't understand is how a shop can complete repairs, present a four-figure bill, and then be unable to provide documentation showing the customer approved the work. If you choose to do business here, protect yourself. Get copies of everything. Get every estimate in writing. Get every authorization in writing. Do not assume you will be contacted before work is performed. We certainly wish we had. For those asking what the issue was... Went in for not starting until warm, they found some valves had no clearance and fixed them without letting us know until after it was all said and done, stated it was over 8.5 hours of work. On their website which anyone can view, a customer only authorizes 1.5 hours of diagnostic work, to which then the customer is to be contacted if they need to go further to get authorization from the customer. None of that was done.

    Motomax

    Motomax

    3.0
    (10 reviews)

    I bought my son an ATV at Christmas 2020, they where super Easy to work with. Easy to get finance…read morewith esp 3 days before Christmas. They made the whole process smooth. You know when I started the process I had a sales man he was amazing and I work with Felicia Negrete on the payment end. She has stood the course of time with us loosing a key and she got one to me ASAP. To making sure everything was reported on my credit correctly. I am very appreciative of the whole team especially of her kindness and love of her job it shows. She's is a valuable member of your team and I hope MotoMax does something to show her that! We will be back for a bigger ATV . Bonnie

    Went in for my state inspection. Only took 10 minutes. Told the boss man behind the counter this…read morewinter on a ride, I thought my rear tire ran over something, and later that day I noticed one of the cams my quick release Memphis Shades windscreen locks onto had fallen off- and that the Memphis shades website wasn't very easy to navigate to order just the exact part I needed, and a new bracket was about 50 buckets IF YOU GOT THE RIGHT ONE and if you got the set (easy to tell the correct set, but not the part) that was about 140 bucks. The manager told me to wait a minute and rummaged around an old box of parts and produced both the correct bracket and cam. The only thing missing was the spacer which I made from 2 dollars worth of stainless steel washers at Ace hardware. I gladly offered to pay generously for the part, but being a gentleman motorcyclist he declined my offer. Look, common customer service ain't so common anymore, so I wanted to give a shout out to the good guys at MOTOMAX North Raleigh...

    Unique Motor Sports - motorcyclerepair - Updated August 2026

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