I'm on a very important business trip back to DC and was fearful for a minute that I was not going to be able to make it considering that I booked the trip to leave early so that I could forego any major issues and delays. Well this didn't work out completely. I took a red eye and had a lay over for an hour which turned out to be about three hours which switched to four different gates. The irony was that if you weren't paying attention or sitting close you wouldn't have known about each gate change until it was too late. The gate switch went from the B-side to the C which was completely across the other side of the airport and the irony was I came out on the C side originally when I got off the plane from San Francisco. And what happened was for a minute the gate representative didn't know gate we should go to and then finally he said the C side which gave us an hour to get to the other side. Then we got to the next gate to be told that we had to go about 10 gates down and I noticed that some of the elderly and disabled had to be carted there which meant they had to wait for a cart at which time the clock is ticking it was almost time for the plane to be ready for us to board giving us about 45 minutes. It was not clear why we had to wait each time no one ever explained it to us and so we sat. The plane finally arrived and they tried their best to get us on quickly which was great. For me everything was great so ironically I decided to put on a mask because I have really bad allergies. I needed to rest so I began to take a nap at one point I open my eyes and found out that there was a dog and one of the customers lap sitting next to me. If I had not had the mask I could have went into an allergic attack because I am highly allergic to all types of things from horses, cats, dogs and fish/seafood to pollen/mold. I get hives and my throat swells. I am truly disappointed that there was a dog on the plane and sitting next to me if I had not prepared myself and built up my immune system in addition to having a mask my trip could have been worse and non existent. Which meant my clients and my customers could have lost a lot of money. When did Airlines start having pets openly on the plane? It is bad enough there are restaurants where food is and grocery stores but the plane is such a closed in Intimate location with the air circulating which is not healthy. Not sure why that is allowed but as a paying customer I'm extremely disappointed that I was put in that type of condition andn situation. And thankfully that my life did not take a turn for its worst. If your airline is going to allow that could customers please be prepared so they can choose to take another seat like myself or not fly on your plane. read more

I am pasting my complaints on their website. Never flying United again. I would like to share the unpleasant experience my friends and I had with flying with United. First of all, I would like you to know that I have been flying with United for many years and is a member of your frequent flyer program. Because of this, it is likely that I will rescind my membership. We were due to travel to OSL, with our flight leaving from DCA, connecting to EWR. Due to weather conditions, our initial flight had been delayed several time without the airlines notifying us of the reason. It was finally cancelled, and we were left to scramble to make our EWR flight to OSL. Due to the delayed notification, we have missed our flight out of the country. We were then booked to the similar flight out of EWR the following day, with the promise of keeping our seats together. We were given coupon vouchers for a hotel near EWR. After reviewing the hotel that would accept the voucher, we realized that the cheap hotel has received numerous complaints from it's previous customers of having filthy rooms/bathrooms (including bedbugs). We immediately found another hotel that would be up to our standards (no bed bugs). They did not accept the vouchers, and we ended up paying for the full price. Upon arriving to the check in the following day, the attendant had difficulty finding our reservation. After about 40-50 minutes of searching in the archaic computer system, she finally found them; and we were allowed to go to the gates. The attendant at the gates noted that the seats that was given to us earlier did not match what was in her computer. We were then assigned separate seats. To cap off the horrible service, the plane's communication system was broken; and the flight was delayed for another 4-5 hours. Throughout the entire experience, not one of the your attendants have apologized to us. There was not an offer of any type of compensation. I would expect that a loyal customer would be treated much better than this. You just lost one loyal flyer." read more

Wow this is one of the worst airport experiences I've had. My son flys 1K a year and I fly him through this airport a lot but I will rethink this after I just flew through last night Trying to get to Portland, Maine for another sons ski race. There was a storm on Sunday, so I rebooked for Monday hoping to avoid the mayhem. We land in DC and get off the flight and our flight to Portland is cancelled and they've rebooked us for 2 days later. Oh ok united. Are you insane?? At that point I should have just got my luggage and driven the 12 hours to my destination. Live and learn. Instead I got on a flight to Boston. Paid $400 to have my car rental changed and drove. Except after 7 hours in the airport they were to lame to get my luggage on my flight. So now the next day they still can't find it. How about you figure out you have incompetent employees and hire people who can actually load the luggage. What a waste. I fly on united between 50 and 75K/year. Way to treat your frequent flyers! read more

United is, yaknow, there. Existent. I have no particular feeling about it. But the United gates at DCA are chaos. Flying to and from DCA is great for getting to the city, but it's balanced by the shitshow that is united gates. Low ceilings, dark and dank walls, almost no outlets, even fewer Working outlets. And then the boarding process, which is already a shitshow at other gates in other terminals, is amplified by the dark, low ceilings, random pillars in the way. Even premier access is shit here. 90% of the times I've seen people throwing a fit about lines and boarding has gone down here. And I fly quite often. Everyone is usually anxious about boarding, but manage to keep it just below the surface. Here, their inner demons are unleashed, and I'm convinced the atmosphere, dinginess, and random pillars blocking their view of the line (thereby accidentally forming two lines or branches of the same boarding group) are what bring this out in people. Avoid if you can. But DCA flights are just so convenient! read more

Brochacho at boarding gate ridiculed everyone at the gate for thinking the flight got canceled. Said he is putting out fires of ignorance. Like, homie, you're lucky this flight is $12.56 cheaper than Jet Blue cause I'm about tired of your bull s**t. read more

If I could give negative stars, I would def do it here. UNITED SUCKS. It sucked in Reagan airport, it sucked in O'Hare airport, and it sucked in John Wayne airport. IT JUST SUCKS! I will never fly United again, mark my words. First off, the people at the check-in counter are NOT helpful! I missed my flight because they didn't want to check my baggage in. Because they said, I quote, "You have to be here 45 minutes before the flight departs." THAT'S FUNNY BECAUSE HERE ON THE STUPID THING I PRINTED OUT IT CLEARLY SAYS "YOU CAN CHECK IN WITH 30 MINUTES OF YOUR DEPARTURE TIME." And, we were there 40 minutes ahead of time, so regardless, we should've been able to get on that plane. After the stupid desk person argued with me for 20 minutes, he told me he was gonna book me on a flight that was leaving in 4 hours! FOUR HOURS! What the hell was I supposed to do at the airport for 4 hours?! He was rude, unhelpful, and I just wanted to slap him. After that whole ordeal, I waited in the airport for the next plane out. Then I realized not only was my flight delayed, it wasn't even a direct flight to Orange County. I had a LAYOVER FOR THREE HOURS in Chicago! WHAT THE HELL! To make matter worse, the stewardesses on the planes were also rude and annoying! In conclusion, I hate UNITED. I will never fly with them. I was supposed to be home at noon, but with everything that happened I got home at 7pm. So much BS. I can't believe they can even call themselves an airlines. Never again! read more

Ever since I was a wee child, United Airlines has not failed to disappoint. I only take this airline if I really, really have to. And when I expect the worse from them, it gets only worser (is that a word??) I took a flight in July to California, only to have a layover through Chicago. Just my luck, a summer storm hit O'Hare and oops, I'm told that my connection was the last flight out and it's going nowhere, no how. So I get in line at the Customer Service table for United. And wait. Wait. Wait. One hour passes by. Another half hour passes by. By hour two, the line has only moved 10 feet. I ask someone to hold my place in line to see if I can seek out a solution. I then chatted with someone that I had seen in line earlier that was serviced and asked him about what solution he was offered. He then got really riled up and said that the woman at the desk was super rude and offered to get him out in two days, with no hotel stays. That's one day after his daughter's graduation! He said the woman offered no additional help and would even offer to find alternative routes or solutions. Then he mentioned that he ended up calling the 1 800 number instead and booked a faster flight onwards. So I skipped out of line and just called the number myself. Thanks a lot United. I'm going Delta next time. read more

I flew a few times with United recently, hoping that the merger with Continental would have improved service. Hmm...misses the mark I'm afraid. Airport: If you aren't premier or business class, expect attitude and aggression. I'm always surprised at how brusque the check in is these days. Food: I'm a frequent flier for work so I expect some things should come standard with a 6-9 hour flight...notably: ALCOHOL. I was shocked that they would charge for wine on an international flight. I'm not talking about a glass of Mumm either, its 7 bucks for a plastic bottle of mediocre! What's annoying is that the flight to Rome gave us free wine(we were delayed on the tarmac for 3 hours) but to Geneva, nary a drop. The food on the way to Rome/Geneva was awful at best - I would highly recommend packing a sandwich and snacks. The standard snack on the economy flight is a ham and cheese with more butter than actual cheese - its not something anyone should eat. On the way back - total difference, the food from both Geneva and Rome was really good....standards are not across the board. Comfort: I do recommend trying to get an economy plus seat for longer flights, esp if you have long legs - it can be pretty cramped otherwise. No amenities are given out in economy, haven't seen them since 2011. BYOB toothbrush! pillow and blanket are still there, but I recommend a neck pillow. Cleanliness - this is where United shows its age. Sadly the airline is not at a great standard if compared to ANA or KLM. Some of the lavatories even at the beginning of the flight are gross at best. Bags: International travel gives you one bag, but domestic is a rip off. I do hope United gets better, but they have a long way to go before they compare to other international carriers. read more

If I could give them 0 stars or negative stars I would. Worst airline I have ever flown. The plane we were taking off on ended up with a damaged nose and was taken out of commission. They claimed it was weather related while other flights continued to take off just so they wouldn't have to give us food and hotel vouchers. Waited in the customer service line for 3 hours trying to get on another flight. Tried calling and it would say all reps are busy. Try again later and HANG UP! At one point a rep handed out a new number to call and that number wasn't even in service. When we finally got to a rep we told her we didn't want stand by and would take the next flight she could get us on to anywhere. Instead she booked us standby for a flight that already had 28 people waiting stand by!! Back to the customer service line. Again stating we didn't want stand by and again getting booked on stand by . But this time my boyfriend was booked And I was third on stand by. She also knew two connecting flights would be late so 5 passengers would most likely miss this flight and I would get on. By the time we got to the gate I had been bumped to 11th and could see there were only 5 open seats! Upset I went to the rep there who was standing with two other girls. All three laughed in my face for being so upset!! My boyfriend told them we didn't think it was funny and asked for a supervisor instead they put me on the plane so they wouldn't get in trouble. Come to find out on our connecting flight the rep didn't issues the ticket correctly and we ended up missing our next connection and not getting to our final destination until 24 hrs after we were originally supposed to. Do not flight United unless you enjoy hanging out in airports instead of being on your vacation. read more

United uses United Express for most flights in/out of DCA. They're recently upgraded their planes, and are using the CRJs instead of ERJs on more routes. There's one between O'Hare and Regan almost every hour. The entire airport is being renovated over the next 5 years, and United is working hard to improve over the recent strings of PR blunders, so I'm cautiously optimistic. read more

Terrible service. Empty plane, however the back rows are jam packed. Lady and husband with a baby asked to move too three seats that were empty, stewardess said only if you would like to pay an upgrade, so on a near empty plane they get to be crammed. There is even a lady who was brought on in a wheelchair in the exit row seating. On top of all this our flight at 548a was delayed until 923a and when checking in we weren't told. We got inside the terminal and looked and were delayed beyond our connecting flight. Spoke to a gate agent who informed us our entire flight was changed. Over two hour delay and we now have 20 minutes to get to our next flight instead of 2 hours. Some notice would be appreciated why do I give my email for updates for nothing? I suppose the passengers go to the back and luggage to the front to balance weight? read more

Dear United Airlines, I took flight 551 from DCA to IAH this morning and am writing to report a rather disappointing and appalling situation I witnessed on board involving one of your flight attendants.  Two families happened to be assigned the same row of seats, one family happened to be white and one family happened to be latino. I am not sure how this happened that two groups were assigned the same seats, but it did. The white family boarded and arrived in their seats first. The latino family which consisted of a father and his two young children who appeared to both be under 7, were then told to "find other seats." When the father explained to the flight attendant that he needed to sit with his young children, her response was "sir when you book your flight you agree that your seats can be changed." He then asked why the other group was allowed to sit together? To which the flight attendant replied "well they are a family." She then proceeded to keep yelling at the man to just sit down. He was finally able to plead with another passenger to switch seats with him.  This was absolutely appalling for several reasons: 1. The job of a flight attendant is to attend to issues and concerns relating to the passengers on board. Rather than state the obvious that seats can be changed after you book, why didn't this flight attendant try to find a solution for the problem at hand? I understand that a concerted effort is made for flights to take off on time, however, this should not be at the cost of assisting passengers. It should be within the skill set of any flight attendant to problem solve for issues that arise on board.  2. Racism cannot be denied in this situation as the latino family was prevented from sitting together and was blatantly told that they were not considered to be a family. It was clear in her response that in the flight attendant's eyes the white family was considered to be a "legitimate" family. It would behoove of United Airlines to embrace diversity and realize that people of all ages, races and genders can make up a family.  3. It is not safe nor advisable to allow two young children to sit alone away from their parent on any flight, much less a four hour flight. It is just absurd that this flight attendant saw no problem with this situation. Perhaps if it had been her children she would have seen things differently. 4. Yes, there are terms and conditions that we all agree to when we book flights, one of which is that seats may be changed but that does not preclude basic human decency and compassion. It is the right thing to do to find a solution to problems like this so that young children are able to sit with their parent.  United Airlines, you have had enough bad press recently, in light of that it seems that you would make customer service a priority and not treat paying passengers so poorly.  Shame on your flight attendant and shame on you United Airlines. This Christmas you certainly were the Grinch and your heart was three sizes to small. Your lost customer for life, read more

My flight with United after a five-year hiatus of patronizing this airline went something like this: Good morning and welcome to United Flight 231. Sorry about the three gate changes but you all needed some exercise anyway. Your flight attendant will now pass along to collect $5.00 for each safety belt. If you're fat, and need an extension it will be $3.00 extra. After takeoff and passing through 10,000 feet, we will pass along and collect $5.00 for supplemental oxygen. Should you prefer, you may succumb to hypoxia for the duration of the flight. Blankets, however, are $2.00 and pillows are also $2.00 apiece. If you choose to remain awake, refreshments may be purchased for $3.00 per soft drink and $5.00 for wine and beer. Should you want to visit the rest room, your flight attendant may give you a token for a $5.00 charge. All window shades are locked in the closed position. Should you wish to look outside, your flight attendant will collect $3.00 so you may open them. Your seat cushions are deflated. Should you wish to ride on a cushioned seat, we will oblige for a $5.00 service fee. This flight route takes us over water. In case of ditching, your flight attendant may give you a life jacket for a $10.00 service charge. Your seats are affixed to the full up position. Should you wish to recline, activation of the recline switch may be accomplished for a $3.00 charge. Activation of your reading light may be done upon payment of a $3.00 charge. Now relax and enjoy your flight. United has decided to milk the customer for every penny. It is a sad comparison to the pre-CAB days. On the plus side, I brought my own inflatable pillow so the 4-hour ride was spent sleeping. At least they didn't charge me for that... Yet read more

I'm normally a United airlines fan, but I just want to mention that they should be clear about the backwards facing seat options on some of their flights. Not only does my boyfriend not enjoy sitting backwards while being in motion(to the point of motion sickness), but it is most uncomfortable to spend time in the air facing other people the entire time, having no under seat storage thereby having to stow your medium size purse that cost more than the flight in the overhead compartment and being absurdly uncomfortable at looking at everyone else sitting normally while you are completely squirming at not being able to recline in your seat. As I type this and the plane is taxiing off of the runway, I am falling forward because I am BACKWARDS!! You can't even hold a conversation with the flight attendant without every person on the plane straining their eyes and ears to hear what you are saying. I'm a congenial person and this has irritated me to the high heavens but I can't complain because again, every person will be privy to the conversation I would like to have. I like to express myself when I feel that an action is incorrect, but I can't and so this seating issue has completely ruined this flight for me. It's to the point where when I was asked if I was ok with this being an exit row, I couldn't even politely respond which is not in my character at all. My boyfriend had graduate school homework to complete and due to the motion sickness couldn't even read his textbook or notes OR this letter that I am drafting to you. And the flight attendant just said asked everyone to sit back and enjoy their flight, but I can't because I am falling FORWARD due to my backwards facing seat. In this day and age where we have a choice as to what airline to fly, we chose you and you made this a ridiculous experience. Thanks for making this one annoying flight. Not cool United, not cool. read more

This used to be a great carrier. OK, I am talking about the halcyon days of youth, when I lived in Kansas and the only time I got on a plane was to travel to someplace epic like Hawaii or Connecticut (yeah CT!) and airline travel was pure magic. This magic extended until 2007 when I cut up my United Mileage Plus card and transferred out my miles (worthless numbers on a screen more like it...). However, sadly, the market forces won out this weekend over memories of lost bags, poor service, badly-serviced aircraft, and ground delays caused by traffic congestion at O'hare and I bought a United ticket. Mistake. They swapped gates three times at DCA and literally ran around the middle terminal like a pack of chickens without heads. One of the legacy airlines has finally hit bottom and I will not fly them again....I'm hoping. read more

I have to give my praises to this angel who works here named Maria Rivera. I was having an absolutely bad day and had missed my earlier flight. When I called United Customer (which is absolutely horrible btw) and spent 55 minutes on hold only to speak to someone who clearly wasn't even in the US to come up with no resolution. I then went in to the actual customer service at check in and this woman was extremely accommodating, personable, and made my day. I came on here just to give her the recognition she deserves. read more

The person checking me in at Birmingham airport was so pleasant and switched my flight free of charge. The flight attendant on flight 3693 Friday may 18 was so pleasant and accommodating. I never get on to review much, but United should be proud to have her on their team! read more

Under normal circumstances, I have used this carrier for business; this normally being my stint back to Chicago O'hare. However, this time it was personal and I was very glad they were on time and not backed up. And although in past reviews, I have had some comical experiences on board United: this was my first time post merger with Continental. I think the word "businesslike" is how I would describe my overall experience. Make no mistake, in this "business" that isn't an entirely bad thing. But the friendly skies of the past are more about cost effectiveness versus an overall travel experience. From food, to drink, to attention; it was businesslike. But, I also feel that considering the flight took place the day after the 9/11 anniversary; maybe, just maybe some of that quiet, somber, red, white, and blue feeling of loss was still there. The airport was still hyped up: more than the usual in my view and in that I can't criticize. And on an evening of blue skies and pink clouds and wonderful weather with everything basically running A-OK: United-Continental was A-OK. read more

This company is definitely better than American Airlines. The seats in their planes are not as tiny as in American Airlines planes. The flights attendants are very friendly and very attentive to their customers needs. The one thing I don't like about this company is the fact that you have to pay $20 to check your luggage, how silly is that, like you can travel without luggage. And if you decide to have carry-on luggage on board and you don't find space to put your luggage, you will get charge. I avoided all the silliness by just checking in all my luggage before boarding. Despite the $20 luggage charge, I recommend this company over American Airlines. read more

Old fashioned American airline. Would be nice if the Android App for Check-In be functional and if the seats have USB outlets for changing smartphones. read more

United's latest gimmick is to allow customers to book flights in mar with no penalty for changes - due to coronavirus concerns. Make no mistake. This is all about money NOT passenger concern. If you happened to have booked a flight for travel in March before they came up with this gimmick (like I did - I booked a flight for travel in March back in February) you get charged for any flight changes or cancellations So what - people who book early aren't at the same risk as people who book in March ? United is not concerned about their customers - if they were they would allow penalty free changes for any flight in March, whenever it was booked, especially during this unprecedented outbreak and global fear of infection. read more

I had no problems. Everything went smoothly from check in to check out. Just rather I get the whole can/bottle of cranberry juice instead of you just pouring it in the cup and keeping the rest. By the time I gulp that down you'd already be 5 seats behind me and it's too late for y'all to back it up to serve me the other portion of my juice. Don't be stingy. read more

Buyer Beware!! Two weeks ago I purchased a transcontinental ticket with a business upgrade. When I determined that the upgrade only applied to a small leg of the trip, I complained and was promised a priority upgrade on the long leg of the trip. When I arrived at the airport to travel, I learned that there not even a slight note in the record of my possibly being upgraded. Broken promise! And when I wrote to the "customer care" agent and asked for a supervisor review of my case, I never even heard back! Interesting note: If you have a complaint, you don't even get to talk to a person! You are asked to fill out a long, complicated form, and wait for a written response. The phone agents have zero latitude to be helpful (so I was told). United really DOES NOT evidence care for the customer. Times must be too good! read more

Very disappointed in how United handled my trip cancellation due to the Coronavirus. Made reservations in January for travel in April. By mid-March, the CDC had issued guidance that we should limit travel and practice social distancing. I canceled our flight. By April 1, before our scheduled departure, the governor issued a stay-at-home order. Also in April, Congress passed a bill with $50 billion in support to the airline industry. When I asked for a refund, I got the old policy on non-refundable tickets. Well, duh ... a lot has changed for both of us since then. How can United justify taking billions of taxpayer dollars and treating its customers like this? read more

First let me say united airline sucks when it come to customer service.my united flight was delay for 2hrs without notifying me there customer service in Brussels sucks,after being delay for 2hrs arrive at the Washington Reagan national airport 19th November no where to find my luggage which was left in London the customer service assure me the luggage will arrive next day which turn not be true. Don't lie/promise to a customer if you can't delivered which united should be ashamed of there self. To me united airline is full of bunch of excuses when it come to customer service,I think next time I will choose a different airline. read more

If you want to insult someone, call them 'United Airlines.' This is how garbage and despicable they are. 100% of the time I have flown United I have had a problem. From the horrendous customer service, the ridiculously long delays, and poor efficiency, I truly don't understand how such an airline stays in business. This past weekend was the last straw. I won't even go into detail about their incompetence because my blood will start boiling. I won't fly United again if my life depended on it. THE WORST. read more

I had the worst interaction with a United ticket agent there not to mention the DC airport sucks big time. I used to be a world traveler.....no more....this was three years ago and I have not flown since. Airlines in general do not deserve the business. Esp. United Airlines. They also erased my frequent flyer miles. No grace period, Nothing. Bye bye United. Never again. I do not want your tickets if they are free. You can be righteous and follow your peculiar rules and double standards. In the end. the consumer makes the rules. Not one red cent of mine will ever hit their bank account. Bye Bye United forever. read more

Couldn't transfer my bag properly and it's arriving a day late. Economy seats are cramped.

If possible do not fly United because they are rude and inconsiderate to customers. Unfortunately, due to their size and late operations and frequency of travel and contracts, I will probably ends up flying them again. I know what to expect and would fly an alternative if I can. I was bullied and removed from a flight because an employee needed the seat. This happened on a flight from DC to Houston. Rather than get physically removed I gave up the seat. I made a complaint but never heard anything from United. Now that this incident with Mr. Dao happened I see they are still doing wrong. The experience was humiliating. I hope the kids who were traumatized by this incident have parents who sue too. They need to pay more than Mr. Dao. read more

"This is your captain. As an extra service you may listen to the cockpit traffic on channel nine." "unitedsixtwoseven to tower. unitedsixtwoseven tower go ahead. unitedsixtwoseven. queue three. tower. unitedsixtwoseven. left at bravo. left. left. at bravo. unitedsixtwoseven. copy. left. left. left at bravo roger. unitedsixtwoseven. tower. stacking up. keep moving to runway. have a nice flight. cleveland. unitedsixtwoseven. here. goodnight. cleveland. unitedsixtwoseven. how is the ride. unitedsixtwoseven. some chop. at.thirtythree. but.smooth now at thirtyfive. how.is.prattville. look.a.fedex.and.the.uniforms. cleveland.unitedsixtwoseven. permission.to.prattville.unitedsixtwoseven. will check possibility.prattville.cleveland.unitedsixtwoseven.cleveland.cleveland.unitedsixtwoseven.prattville. permission.given.go.thank.you.cleveland.see.you.next.week.goodnight.unitedsixtwoseven.roger. tower.reagan.unitedsixtwoseven.down.the.river.right.side.river.unitedsixtwoseven.roger.bay. charlietwentytwo. deltaoneninerfour. pull.in. you.are.blocking. right.right.on.alpha.they.are.stacking.up. deltaoneninerfour. roger. moving.to.alpha.and.returning.tower. deltaoneninerfour.back.up.on.alpha.go.right.right.wait.for.clear. unitedsixtwoseven. tower. tower. unitedsixtwoseven. go. charlie. twentytwo. pulling.in.unitedsixtwoseven." Okay, so some of the cockpit chatter was made up! I don't have photographic hearing! But it was soothing to fall asleep to the dispatchers and pilots STAYING AWAKE as we flew across the continent. read more

United Airlines sucks. Try not to fly with them. Very rude service. Plane smelled like urine. Dirty seats. I was very disgusted with this airline. read more

Airline Carriers have compromised their service delivery on so many levels. It is highly disappointing. On one occasion this fall, the ticket agent was very sarcastic toward the passengers including myself. In addition, his jokes were inappropriate. DCA is a very busy airport and many business travelers frequent this airport. read more

Dear United, I booked a direct flight in business on Dec, 7th 2013 from Frankfurt, Germany to Dallas, Texas and when my flight was cancelled was rebooked to Washington DC. Upon arriving,I asked a united employee where my gate was, she rudely replied "cancelled". One word. Then I asked where do I go to, she said customer service and just walked away. I proceeded to the united business lounge and your employee refused to help or allow me to enter stating that united had changed the contract. I then went straight to customer service, where I stood in line, not being able to use the restroom or even get something to drink. Single travellers who did, where told to go to the end of the line. Your "customer service desk" had a total of 11 terminals, but (only as much as 7, the least amount were 2) on average 3 were open. I asked a young man that was regulating travellers on the entrance of the waiting area why only a few desks were open and he refused to answer. I asked him if he knew if our bags were going to be with us at our final destination and again he refused to answer. After standing in line for 4 hours, with nothing to drink or even sit down on, I was "zoned out" and your flight agent began to rudely snap her fingers and said "Sir, c'mon! people are waiting!" I told her my final destination was Dallas and she told me that it was closed - which I knew and that the only thing she could do for me is to send me on to Houston international that night a 10pm. I repeatedly told her that I don't want to go to Houston, that I would rather stay in DC ON MY OWN DIME even till Monday and maybe see the sights. She refused to honor my wishes and when I asked her what can I do in Houston at 1:30am, she then replied "You're a grown man, you should know". I told her yet again that I didn't want to go to Houston and it must had been in german (I was feeling a bit dizzy and a little sick) because she said she couldn't do anything else for me and then under her breath called me "puerco" and called up the next customer. As stood there in disbelief and she looked at me and yelled "next". I then went to the next united flight agent at a gate and asked if he could point me to the next help desk or where I could file a complaint about her. He was helpful insofar as looked my name up on your booking service and said that I was booked and confirmed in economy on the 10:30pm flight to Houston - where I did not want to go and more importantly I did not know I was booked on. He then printed my boarding pass and told me to hurry to departure gate. He also said that he couldn't book me into business because the flight was full. I had to run to catch that flight and after being seated, 4 people were upgraded to united first/business class and 3 more were upgraded to economy plus. I was booked on a emergency exit seat that didn't even recline. About 1 hour into the flight, we were finally served drinks. I asked for water and a coke zero, the flight attendant then said that she could normally only serve 1 drink per person, but she gave me the whole can and a "glass" of water. After landing in Houston, I debarked the plane at my gate and asked one of your flight agents for help and he booked me on a morning flight to DFW in economy (everything else was, again, booked out). He said that's the only thing he could do for me. I asked about a hotel and he knew an American value hotel that thought would only charge 65-80$ and proceeded to call a taxi for me. Again, he never offered to give me a discount ticket or anything else. I didn't take him up on his "offer", because it meant, I would have had taken a taxi to a hotel without a booking confirmation, a price quote or even knowing if they had a vacancy - and this was at almost 2 am Sunday morning in Houston, in a rough part of town. I wonder how many people have been scammed, robbed or even murdered due to the callous non-caring personel. So I stayed in the terminal, where nothing was open and there wasn't even a vending machine. Around 4 am, a janitor walked by and went into a break room and when he opened the door, I could see 2-3 vending machines. I politely asked if he could get me a couple bottles of water and that of course, I would pay him. He happily refused stating that it was against the rules and that there were fountains - which were broken or didn't have enough water pressure and just dribbled out. To Be Continued here: https://www.facebook.com/pages/I-hate-United-Airlines/121320057887779 and here https://www.facebook.com/robert.airehart read more

Worst airline and service in the United States. Every time Ive flown with them Ive felt more like cargo than a human. The service on the flights and on the phone are just as painful. Stay away if your budget permits. read more

My grandma took a plane from this airport and I'm writing the review for her. She had a terrible experience. The flight attendants were rude even when all she asked was if food would be served. She's 80 and doesn't travel much, and doesn't know these things. The least you could expect from a flight attendant is to be understanding. read more

Basic economy is the seventh circle of Hell. I haven't flown in a while and I hastily bought a ticket. DCA the airport was fine, it was my first time there and was easy to get to. The flight itself was uneventful, and I'm alive. That's all good. As a basic economy ticket-holder, I was last in and last out, as I expected to be. Back in steerage, I was sitting in front of a bizarre emotional support animal who kept making mewing noises. Also not an issue. None of that irked me; it seemed par for the course for "basic economy." What did is this: Today I went to check in for my return flight and was offered a voucher if I would take a later flight. As it turns out, I would have gladly taken a later flight, but it would have been a bit later than the three flights they offered. I told them I would even waive the voucher. Nope. No dice. I should have known better than to call customer service, because it just made me more angry, so rigid were they. I would have gotten further speaking with the emotional support animal (cat? rabbit? ferret? I actually sort of liked it, whatever it was.) The upshot: Do not buy a basic economy ticket. But this raises the question: Should an airline that treats lower-paying customers so shabbily be rewarded by anyone buying first class or 'flexible' economy? My own feeling is: No. I was reading an online review about United from this past week on an airline-review website. A man had a basic economy ticket for some destination. He was a regular first-class ticket buyer to Hawaii, but was flying basic economy for some reason for this particular trip. He was so shocked by how they treated him as a BE ticketholder that he said he wouldn't fly with them again. I think that experience, and my own, explain a bit about the character of the airline. Or at least its business practices. After that sad man was dragged off the plane a year or so ago, and those poor animals in cargo died, I should have known this was not a particularly "friendly" or humane airline. But I bought the ticket anyway. Don't let my bad be your bad! read more

Horrible experience on United! Arrived at airport nearly 2 hours early for flight to Cleveland...kudos to the airport for a quick & easy screening experience. Flight that was supposed to last 90 minutes was delayed more than 7 HOURS, then cancelled due to "aircraft maintenance." i went home and spent nearly 2 HOURS on hold before reaching an agent who rebooked me on a 6:30a flight today. Got up at 4a and received a text that this morning's flight was cancelled due to...you guessed it, aircraft maintenance. Ended up having to cancel the entire trip. read more

I mistakenly let my inexperienced wife book flights and she choose United. Not her fault...she doesnt travel much. She wasn't aware of the terrible experience with most aspects of united. Sadly for all of us, we found out directly how their customer service, workflow processes, feedback mechanisms, and pretty Much everything customer facing is terrible. Excellent but sad lesson in what not to do. I pray their flight leadership doesn't learn from customer service or else planes may start dropping out of the air. Regulators should seriously look at the negligence of United. Please fly other airlines for your own price of mind and safety read more

I fly a lot and United is by far the worst airlines - ever! I can not understand why united hires Mean, Fat, and Lazy flight attendants. Out of the 12 attendants on my last flight, only 2 were in shape, meaning they could walk down the aisle without hitting patrons, and one was extremely lazy. Let's see, don't you have to volunteer for the job...hmmm. I am pretty sure I had the oldest, meanest attendant working. Anywho, I also read United's info and they focus on arriving on time. Guess it doesn't matter if they beat up, hit, or ignore their customers as long as they arrive on time. When you get to wherever you'll have to spend money on a massage to fix all the beatings you received in flight. And if you fly international, bring your own food; you'll starve. I ended up raiding the lounge 7 hours into the flight. I felt like Napolean forging for food in a foreign land. Okay, 1 star for this shigity is way too much. Only reason I flew united was because my company forced me to. I'm seriously considering purchasing my own ticket from another carrier on my next business trip. Note - I signed up for an email alert when United goes out of business; I plan to celebrate. read more

They canceled my fly without any text or call or email to me. When I went to Dulles airport they told me your fly is cancel without any apologize, then they change my fly to reagan airport, I drove 45 mins to reagan airport and they had 45 mins delay. read more