Heading home from Anchorage and flying with this airlines was a nightmare. First, we thought the stop in Fairbanks Alaska was going to be short it ended up being a two hours wait and we had to deplane and get back on the same plane. Second, after 6-8 hours in the air we got to Chicago and was told the 9:00 flight to Washington DC was delayed to 12 pm and the gate was c-27. Finally, no announce was made and no phone call from the airlines. I got a delayed text to say they were boarding at c-1. Rush to C-1 and to wait because the plane was sitting and they have to get it cool. This is my third trip this year and my first and last on United. Worst customer service read more

United has the best experience all the time! The boarding process is simple and easy when you have the app and the flight attendants are very helpful and friendly. I have no complaints about the leg room on my economy seat. The in-flight Wi-Fi entertainment is included on your personal device which always kept me busy during any of my flights. Of course the views always have my attention most of the time. I booked with United airlines because it makes they make you feel comfortable and the planes are amazing!! read more

United, really! I have posted a picture of the tray table that has not been repaired that we ended up having to duct tape repair on our flight from Maui to San Francisco. I really can't believe the maintenance and the poor service United presents to its customers! What happened to the "friendly skies of United?" read more

United Airlines - United Airlines, really! My nephew had to duct tape his tray table together to fly from Maui to SFO yesterday! Wow!!! - Airlines Near Me - Chicago, Illinois

Big FAIL United. Their incompetence at sending invalid boarding passes through email resulted in a missed flight. Now they tell us they are "on time" yet we are sitting on the plane outside while our gate is occupied. I'm ashamed on your behalf because I'm confident you'd mess that up too. read more

I travel regularly and I understand that there are a lot of things outside an airline's control - weather, air traffic issues, security stuff, etc. I don't blame an airline for things they can't control, but I do blame them when they're absolute assholes for no reason. Case in point, United. I was flying home from Nashville on United and received word that my inbound aircraft was delayed because they were "waiting on a crew" in Chicago. (Mind you the airline had cancelled a lot of flights to the East Coast so they had crew APLENTY as Chicago is a major hub). That meant my flight into Chicago was delayed and when we arrived we had to wait, of course, for a gate as there are NEVER goddamn rampers available. Nevertheless, I raced off that plane like OJ Simpson of old, and headed down the concourse at full speed (a sight to behold no doubt) to where my connect was - just 4 gates away. I had 5 minutes to do it - the goal was in sight...and the gate crew shut the door because they are evil incarnate. Never mind it's the LAST FLIGHT of the NIGHT. Never mind that they know I'm ENROUTE and 4 gates away. When I arrived the "service" person there confirmed the flight was closed (which shall go down in the annals of history as the only United flight to leave on time, EVER) and in response to my "what now" query shrugged his soulless shoulders and said "I don't know, call customer service". I refrained from reaching into his chest and ripping his heart out Indiana-Jones villain style - though no jury on earth would have convicted me. While headed down to catch yet another shuttle bus ride home I called their "customer service" line and was told there were no flights that night, or the next morning and "what do you want me to do about it?" I had some pretty good suggestions that involved eating a bag of flaming dicks, but again, I refrained. In conclusion, I hope the following for United employees: *That you all receive the same service you give your passengers. When you go to a restaurant, you'll be ignored, your food will sit in the window for at least 30 minutes, your food will be completely wrong and if you complain, they'll give you a $200 fee to change it. *That everyone involved with my travel debacle has intermittent, unexpected, uncontrollable diarrhea - the bad-seafood, throw away your pants kind. Enjoy. read more

I asked Lisa at the United gate whether she can put me and my flying companion on a list to get into an exit row if no one else volunteers or pays for it. Lisa proceeded to place a very puzzled look on her face and tell me that United never places passengers in the exit row without charging a premium. I proceed to disagree with her as I fly often and my previous leg with United was in a complimentary exit row and she said I was confused. She also informed me that they plane will fly without anyone in the exit rows if no one is willing to pay for it which might be true but is not good customer service. Plus I really don't like it when someone is condescending and tells me that "I must be confused". Thank you mean Lisa! read more

I booked a flight with Air Brussels to Porto, Portugal via Brussels, Belgium on flight number SN8804 on June 30, 2019. What I didn't immediately realize is that Air Brussels put me on a United flight for the first leg of my journey. Personally I try to avoid United now because of their low level of customer service. (If you have the time please read my prior review of the airline.) Well I realized just prior to departure that I was not flying Air Brussels, who I have never flown before. Well actually everything overall was not bad. I mean, they had a decent selection of movies and they fed me. Most of the flight attendants were nice except a brunette female that was crabby 100% of the flight. read more

Flew United from Philadelphia to LAX to Las Vegas. I was torn on my review between 2 and 3 Stars. Here's why: Pro's - Very friendly flight attendants on the PHI to LAX route, they were giving us the Lakers/Celtics scoring updates for the NBA Finals. (this stopped me from rating 1 Star & almost boosted to 3 Stars) - The seats were comfortable. Con's - Late connection from LAX to LAS because flight crew was late. - It was the same plane from PHI, but they wouldn't let us leave our carry on baggage on the plane between flights, made us deplane/board again. - Boarding process by zone isn't strictly enforced...people in Zone 3 were boarding with Zone 1 passengers. - The in-flight food menu was EXPENSIVE! (see pics) Will I fly United again? It depends. read more

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Absolutely the worst, changed planes and now we have to wait for fuel and catering. I keep getting updates but there after the fact. Thank God we don't have any appointments tonight. UA should make special concessions for situation like this! read more

The United gate agent at Washington Dulles was arrested and fired for stealing my jewelry that was turned into her by a fellow passenger. United did not respond to my calls or emails for over a year. This is how they treat their million mile fliers. They burry the issue and hope it would go away. They ignore loyal customers. To make matters worse I was pregnant at the time. There's so much wrong here. It's a shame it was an airlines I once loved and supported. There are so many other airlines, choose another one. read more

Thank you United for once again ruining my trip. Had a flight out of Denver on Wednesday afternoon through O'Hare in order to get to my hometown for my grandma's 90th birthday celebration on Friday evening. I got one delayed notification after another and after standing in line at the customer "service" for 32 minutes I was told that they couldn't get me there for a FULL 48 HOURS after my original arrival time??? How is this acceptable? I mean, the next day is bad enough but a full 2 days later? So I've now missed an event that cannot be rescheduled and as I sit here in some crappy bar in O'Hare I just got another 2 delay notifications that I'm now not going to get there for an additional 90 minutes putting me after 1am for my arrival time. Unfortunately they are the sole airline that flys to my hometown so you basically have to just take your pants down, bend over and take whatever they give you. I fly Southwest roughy 5-6 times a year and have never experienced anything like this on over a decade. The one time I had a significant delay and was stuck at the airport for 7 hours they rebooked me on a direct flight and gave me a $200 voucher. What has United done for my troubles? Not a damn thing. Because they are a horrible company and simply do not care about their customers in any way. This ticket cost $952 and I cannot even take a carry-on because I'm in "economy" what is economical about a $1000 flight? I would love to just write a one star review about that but my experience was 10 times worse...and I'm still not even there yet....2 DAYS LATER!!! read more

Ugh!!! #united, #unitedairlines really sucks! Gate changes every 10 minutes, then plane maintenance delays FOR THREE HOURS, and THEN a CANCELLATION!!! This all occurred yesterday beginning at noon, and they have no way to get me back to my destination city before Wednesday, and offered a minimal food credit!!! Maybe the blow wouldn't be soooooo bad if I didn't have major responsibilities at work to handle this morning. Lesson learned. Never again. #United #UnitedAirlines #DoBetterUnited #UnitedSucks #FixYourPlanes #MaintenanceIssues #OldRaggedyPlanes #ProfessionalWomanNeedsProfessionalService To add freaking insult to injury, they lost my luggage. The luggage that they reassured me should be on the same flight as myself, since my original flight never left and my bags were "rerouted appropriately". I worked with an agent to find my bags by producing my bag tags. The agent couldn't locate the bags because "the number should start with a 0" even though my retained tag portion did not!!! I CANNOT with UA ever again...which sucks because I catch flights about twice a month, and don't discriminate, generally, on the airline. Better believe UA will NO LONGER BE CONSIDERED. read more

United Airlines - Airlines Near Me - Chicago, Illinois

Mixed review here! Flights to Chicago this morning from Newark was great on time friendly attendants. Boarding process sucks no rhyme or reason for groups 3,4 & 5. You board later if you are in the aisle which was what the gate agent told me. It used to be smoother when back was boarded first, now it's all over the place. Coming back from Chicago was also on time. Gate agent was complaining about her co worker loud enough that half the people at the gate could hear her. She boarded everyone 10 minutes later than she should have until she realised it was a certain type of plane and she was incorrect. Attendants on the flight also nice and friendly. Again boarding chaos. On the whole ok experience but inconsistent. read more

United sucks.. my husband and I along with many many others has been stuck at Chicago airport stranded bc of weather then United kept lying to us while a lot of people were stuck on the tar mat for hours with staff just lying to us on why we were stuck.. never again will I ever fly United.. or have any desire to come back to Chicago read more

Got to shout out to United Airlines hate crew... dang they got a tough job but most always i have found them to be competent and kind. Tonight the gentleman at gate B18 was exceptional!!! And greatly appreciated, well done! read more

Free WiFi! Ha! If all you want to do is go into the United app to watch a movie or tv show that continuously is buffering. Forget that! Instead, roll up your jacket into a pillow and take a nap till you land. read more

United Airlines - If you NBA - Airlines Near Me - Chicago, Illinois

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I chose United Airlines because they are a big company, we have United CCards and they have always been a company I can count on (rather than Spirit or Fronteir). I CALLED the United Packages people and they created (what I thought was) a perfect romantic trip for two. The woman on the phone was great, worked hard to get me times, flights and a Wyndam resort. 3 days before our vacation, I called the resort to see if they provide transportation from the airport and they told me they are 6 HOURS from the airport we fly into. There was however an airport 20 minutes away. This was ridiculous as our 6 day vacation would be limited to 4 days as we would require 2 days of travel to simply arrive and depart. I called and spoke with many people, Priceline, United Vacations, United Packages etc... Unable to give me alternative options (another flight, a refund, a credit for the future) THEY ARE BLAMING ME!!! After numerus phone calls to all of the above, I escalated to supervisors. No help, it was up to ME to tell UNITED what airport is closest to the resort? This is similar to United sending me to Minnesota for my vacation in Chicago. I am TERRIBLY disappointed with United and am considering terminating my relationship with United. A United representative created this package for us. It is UNITED's responsibility to correct their mistake yet they put the blame on me??? read more

This review reflects my experience with United at O'Hare. How the mighty have fallen! Starting from check-in, through security (where only a third of the lanes were open during prime time), and on to the gate, I felt like part of a cattle call and by people that just seemed to be worn down by it all. I found that many of the United folks were trying their best in trying times. But, it's their management that makes most things out of their control. And when you call there 800 number for flight updates, ticket questions, etc., you're bond to get their person in India. United must have contracted with the lower service end of this outsourcing as I have had pretty good experiences with Bangladore with other companies. United's folks are simply unable to answer any question that's beyond what's in their narrow talking points handed to them. So between worn down airport staff and clueless phone agents, primal therapy, the train, or staying home seem to be the only options. Southwest folks on the other hand (the original cattle call airline) seem to be happy and having fun. They also treat you with dignity and respect (not to mention on time departure and arrival). I may be witnessing the last days of United Airlines..... read more

I leave this review, in a renewed appreciation for the bliss that was my United Airline flight, after having experienced Spirit Airlines--which I will never fly again. My United flight was, as expected, on time, clean, roomy, and employees courteous. The boarding was well organized--I do like their three lines--and their staff were witty, humorous, and efficient. Although there's a new virus in the airline industry--penny pinching airlines that try to 'save' you a buck--I'll easily pay the extra (measly) to fly United. read more

The flight was delayed over 3 hours due to mechanical issues. When the flight is delayed due to the companies expense, not natural weather circumstances, the airline is responsible to compensate for their mistakes. United Airline did not do anything for such mistake, they barely apologized. After the 3 hours of continuous announcements to stay tuned, we were asked to move to another aircraft. the flight attendants did not even make eye contacts with the customers when they were asked to move to another aircraft. It was very late at night, and the aircraft was freezing. I turned on the service request light on and waited for very long time. Then I realized that the person next to me also has been had the service request light on for sometime now. The flight attendant finally came over and this is how our conversation went: Me: "May I ask for a blanket? It's very cold in the aircraft." Flight attendant: "I am sorry, Maam. We don't provide blankets for flights less than 5 hours." Me: "Do you have any spare or anything else I could use? I don't feel very well." Flight attendant: "You asked for a blanket, right?" Me: "Yes." Flight attendant: "I am sorry, Maam. We don't provide blankets for flights less than 5 hours." It was as if they were trained to be unaccommodating and unapologetic to the customers. This is the exact airline which the Dr. Dao's incident occurred in April 2017. I wonder the same staff still work there, it made me feel very uneasy. https://www.youtube.com/watch?v=_anhvdWf3DM I also discussed with my colleague and learned that the United Airline has the unusually high number of animal death. https://www.washingtonpost.com/news/dr-gridlock/wp/2018/04/04/more-dogs-die-on-united-than-on-any-other-airline-heres-why/ The way that the United Airline treat humans as well as animals has tons of room for improvements. I certainly felt that way. Conclusion: I am advising my corporate to no longer book any flights with United Airline. We have 300,000 employees at our company. That would be a lot of inconveniences, dissatisfaction, time & resources loss I will be saving for my company. read more

Just had to add an update as I had the opportunity to try out the new International Business Class configuration on United's 767 fleet on my recent trip to Europe. All I can say is WOW! Every other row is reversed for the ultimate privacy and more room. At first I was hesitant as I don't like to travel backwards but I had absolutely no issues. In fact- it gave me so much more room to move around. No more does the seat in front of you recline into your lap. The space is stationary and the seat moves giving you a flat sleeping space that would accommodate a 6' 4" person. The seats recline fully to make a horizontal bed so no more sleeping sitting up. Push one button and you are fully reclined. Another and you are ready to land in the upright position. No more struggling with the foot rest, head rest, arm rest, etc. Even the tray table is conveniently stashed in the wide seats. And if you are one of those people who feels lost without a remote in your hand- you have to check this out. Each seat has it's own remote that controls the screen in front of you. The screen has to be at least 19 inches in diameter and there are more than 30 movies and a variety of audio channels to choose from. You can even personalize your own playlist from the choices provided. The headset cuts out all the other noise and you can easily move from channel to channel. And no more of someone else telling you when the movie is going to run. Want it on at take off? It's there. There are also plugs for your lap top and a docking station for your I-pod. Yeah- Business Class isn't for every trip. But when I know I have to be fresh at the end of an International flight- United just made it a little easier. And for that they continue to get my business and my loyalty. read more

I've only flown United a few times in the past and my experience with them was always OK, but when I recently flew from Chicago to Miami with them, it seemed there was one problem after another. As a result, my flight didn't get into Miami until about 1:15 in the morning. Quite literally I think we were the only ones in the airport at the time we arrived, we were certainly the only souls in concourse J at MIA. I arrived at O'Hare, got checked in and the woman at the ticket counter told me this flight was departing from gate 19 in terminal 1. Great, I got to gate 19 and there wasn't a soul around. A few moments later, I heard an announcement that this flight to Miami had been changed to gate 22. I went there only to find that they had 2 flights from gate 22 scheduled to depart at 7:35, and my flight to Miami scheduled to depart at 7:40. 3 flights, all leaving from the same gate within 5 minutes of the other? Hmmm. We were then told that our plane was late arriving with inbound passengers, they needed to get to the gate, deplane the passengers, then they'd service the plane and we'd board as quickly as possible. This set us back about 15 minutes. Several minutes later they made an announcement that there was a mechanical problem, and we'd be delayed even longer. About 30 minutes after our scheduled departure time, we finally boarded. After everyone was onboard, strapped in and ready to go, the captain made an announcement that there was a problem with the auto pilot, we needed to get off the plane and they'd either repair our plane or put us on another. After we deplaned, there was another announcement for yet another gate change. We arrived at the new gate only to get 2 more delays because the tires needed to be changed on the new plane we were given. After all was said and done, we took off about 1 1/2 hours later than originally scheduled. When we got to Miami, those who had checked baggage planeside in Chicago had to wait forever for it to be delivered. Actually, in my case, the captain saw me waiting there about 6 or 7 minutes after the plane was completely unloaded, and the captain himself actually went outside, retrieved my luggage and brought it to me (a very kind gesture on his part, BTW!) Though everyone involved from the people at the gates to the pilots and flight attendants were all very kind and they kept us informed and tried to be upbeat and positive, that doesn't take away from the fact that we went through 2 gate changes, 1 change of planes, 2 different mechanical problems and a very late arrival into Miami. During the time all of this was happening to our flight, I heard other announcements for other gate changes and other flights that were also delayed. I hope for their sake and for anyone flying with this airline in the future that United was just having a particularly bad day! read more

Good airline and service. Baggage fees are not over priced $25 for one checked bag and $35 for a second is not insane. Make sure you don't go over the 50lb limit- they will get you on that one. The flights with United and pretty standard, the service is always good and the flights are on time (give or take weather conditions). Prices are average. I have found one way tickets last minute for under $100 one way! read more

If not for a Student Universe deal, I try quite actively to avoid flying United. Overpriced usually for the level of service and professionalism afforded by the staff. On UA5864 ORD-BNA, an attendant refused to let several patrons board due to carry on items. However, these passengers have already gone through an extensive security screening. All to no avail, the attendant very rudely reprimanded a man not just once, not twice, but three times. He went from boarding group 1 to 4. The plane ride faired no better. One ticketing agent convinced me that my bag would fit on the airline, only to have another attendant berate me for attempting to take my carry on onto the plane. We waited a whopping 40 minutes on the runway, and spent another 20 min taxiing at BNA. Waste of all of our time and money. Writing this on the plane as we speak. This is just too ridiculous. read more

United Airlines--maybe you should look at some of the reviews!! I paid for two 1st class seats next to each other-I checked online a few hours before my flight and the seats were all good and no issues, BUT when I checked in my seats magically were separated? It wouldn't have been that big of a deal if I wasn't traveling with my daughter who would rather sit by her mother than by some old sniffly man. Luckily, I was able to pull a few strings with some passengers and was able to sit next to my daughter. But honestly, there were multiple panicked parents throughout the plane that were separated from their children. No parent wants to leave their child alone for 5 hours next to some stranger!!!! To make it worse, many couples were also separated on this plane! This isn't Southwest......we pay for certain seats, we better get those seats! Dumb. Speaking of seats...United is ROBBING THE BANK calling lousy, uncomfortable, no screen/technology, no bed,and old seats "1st Class" !!! hahaha I've seen prison busses with better seats! What a joke. But hey maybe you're thinking " well if it's first class, maybe the service will be good?" AS IF! The flight attendant ladies were obnoxious and rude for no reason other than they must hate their job! Seriously, I was in the midst of putting my smaller carry-on bag on my seat , I left my larger carry-on bag right by my foot about to put it the above departments....and apparently this bugged the idiotic, salty, and sassy stewardess because she asked me "what are we doing with this bag" (in a very sassy and annoying tone) What do you think were doing lady?!? Doh duh we're putting it above like instructed. Maybe you could do your job and assist me, but noooo you'd rather sass me! Also, for some reason, this stewardess thought she was James Bond. She spied on my phone and she thought she caught me, oh boy did she think she caught me! She thought I neglected instructions given by Pilot to turn phones to Airplane Mode. So, she tapped on my shoulder and said "excuse me miss, you're not of airplane mode" and I responded by saying "yes I am and why are you looking at my phone?" No response. So little miss bossy pants strutted her why up to the inter-com thing and made another announcement about phones being on Airplane Mode. She caught me texting and automatically assumed I wasn't on airplane mode, but in reality I WAS on Airplane mode and I was connected to the planes inflight WiFi! Lol! Never Again UNITED. (Chi City to City of Angels) read more

My United Visa is up in a few months. And I can't wait to switch to another card with a different airline carrier. Here it is, short and sweet: United blows. Hard. The customer services reeks, it charges unnecessarily and it treats its mileage plus members like shit. I've managed to convince my family how terrible United is, now it's time to tell the world. Granted, Yelp isn't exactly a headliner, but every step counts. United, you're the worst, and I will be flying any other airline from now on. read more

This company gets one star because I have to give them one star. I have been traveling with them for over 10 years. I am a credit card holder and the United club member. I wouldn't recommend this company to anyone. Old planes, inflated prices, and the worst customer service I have ever experienced. I have over 300,000 points with this company and I would rather throw those points away than fly with them one more time. I am currently stranded in Chicago. On a first class flight. And not a single person has even the decency to have a conversation with me. I just spent $700 on a flight that they will not refund, exchange, or re-route. I instead spent $120 to get home with JetBlue on a new airplane and it was fantastic. United you were once great but in 2019 you are terrible! Save yourself the frustration, the money, and the hassle and fly with any other airline read more

Their terminal handles a lot of people, very well. I fly through Chicago regularly. Untied does a nice job, the Red Carpet Club has improved as well. read more

Right now, Why are we all the passengers sitting on the plane so long to take off. If we weren't going to move, why board everyone? We've been sitting since 740pm!! WTH!!! ITS now 830pm. It's not the weather. Don't tell people that we are taking off soon, and We Dont!! We want to go home and sleep!!! Very frustrating!!! read more

I travelled light. Very light. Single back pack that fits under the seat in front of me. I go to check in for my flight and am informed, if traveling with only a personal item, I must stand in line at the United Ticketing in O'Hare or pay to check a bag (when I'm not going to check one). United won. I paid. And they'll continue to be my airline of last resort. I hope United goes bankrupt (again). read more

San Diego bound since 5 a.m. at Grand Rapids, met with a 3 hour delay. Been at Chicago O'hare Airport since 9:30 a.m. Now sitting on the airplane for almost 2 hours, after an 8 hour layover (that was supposed to be 1 hour). Still sitting at the gate! They make an announcement every 20 minutes or so with a new excuse, saying "just 15-20 more minutes, 30 max". At least they allowed us to de-board to get more food. This is why I prefer to drive. Sorry, kids, spent the vacation $ on airport food and coffee for the past 15 hours! Lol. Need prayers, please. #DontFlyUnited read more

United Airlines - Sorry, kids, spent the vacation $ on airport food and coffee for the past 15 hours! Lol. Need prayers, please. #DontFlyUnited - Airlines Near Me - Chicago, Illinois

Please never fly United. It sucks so bad, I can't even kiss my husband because they freak out and scream at me to wear the mask. The flight attendants are imbeciles and idiots. Every time we fly United I regret it so much. Never again. Also the front desk fucks are even more incompetent than the flight attendants. Don't waste your time, fly Southwest, American Or anything else that isn't United. They're specially talented at being assholes. read more

I was flying United regularly up to the incident with taking the passenger off the plane. Coming back a little over a year later and the attitude of the staff at ORD has improved. However, I can't get past two points: On time - my flight on UA are consistently delayed. Most recently we pushed off and returned. The Captain over promised and under delivered telling us it would not be more than 20-30 minutes. 2 hours later we finally got cleared to leave. In Air - If you are sitting towards the back of the plane you are not likely to be able to purchase something to eat. This is especially a problem since a 4 hour flight turns into a 6+ hour ordeal. My food option, gummy bears and M & M's. I have always had internet connectivity issues. The system stopped working for the entire 777 plane about 1:45 into the 4:00 flight. If you are thinking of working, you might want to rethink your airline. What did I learn today? Still not a United Airlines Fan. read more

If I could give a zero star review I would. My original flight was delayed due to plane mechanical issues and the entire plane missed their layovers. My new flight layover was in Chicago but required an overnight stay it was delayed so long. I had to wait 2 HOURS in customer service from 12am-2am. I finally got a hotel booked for me but had to pay for my own Uber/Lyft to and from the airport that amounted to $93. I'm still trying to get that amount refunded weeks later. read more

Once upon a time... there was this awesome airline called United... I use to like this airline. I've been a loyal customer since the 1990s, but I've seen their quality and deteriorate over the years. Let me break it down in the different categories that I look for in an airline. Entertainment: First off, their airplanes need a facelift/upgrade. Most of their domestic/international flights are still working off the old school CRT monitors in the center aisles. The entertainment system is choppy, the picture is grainy, and there is a lot of glare if people don't close their shades. There's not much to say about the Business class flights either. United's Business Class entertainment system includes 13 channels on an old school VCR system that runs in a loop. Most other airlines have upgraded to a personal on Demand-type system with hundreds of channels, shows, and music. Food: The domestic snacks are decent and moderately priced. Just have a credit card ready, since they don't take cash. On International flights, the food is subpar. The meals are bland and very small portion. You usually get a hard roll, some sort of beef stroganoff pasta, with a lettuce salad and dessert. The Business Class meal isn't anything special either. Aside from the so-so wine selection, the food they serve in business class is rubber filet mignon drenched in some sort of "wine" and mushroom reduction. No good. The free snacks suck too... it's just an assortment of chips and candy bars. Other airlines will serve a real ramien (not cup o noodles), sandwiches, or cheese/fruit... something classier. Service: Service is okay, if you like being catered by dinosaurs. Seriously, these broads have been around as long as United has been flying. Maybe if they gave me a warm fuzzy feeling when they talk to me like jolly grandmothers do, I would be nicer to them in this category. Maybe they should try having conversations with their customers. I'd like to learn about World War II. Nothing really special with their service. Seats: Domestic flights are old cloth seats. International might have a pleather material. Both are somewhat comfortable. There's not much leg room in the economy, and if you are flying a long distance it might be worth getting the Economy Plus for the extra 5 inches. Their business class seats are nothing to brag about. I hear they are upgrading them, but so far I have been stuck with the older model planes that desperately need to be fixed. Their seats still operate with levers and the seats don't recline very much. Loyalty Points: I use to like their loyalty points. I probably racked up to a cumulative 250,000 miles so far in my life. When you have a lot of points, they treat you well. Priority baggage, extra bag checked in for free, complimentary upgrade to Economy Plus, etc. However, these points do expire and there comes a point where you need to spend them. As soon as I booked a flight with my points, it seems like I became dead to them. I'm always boarding last, getting charged extra for bags, and I no longer get to sit in Economy Plus. They do not do a very good job of keeping a loyal customer happy. Bathrooms: Clean. Not much to complain about. Reliability: The only thing I can say nice about them is their reliability. They rarely cancel flights and I normally get to where I need to go with minimal delay. There's one or two airlines that I've been that were complete nightmares. Customer Service: United is LACKING in this department. They have outsourced this department overseas and I can never understand what they are saying. It's not that I don't like foreign people, but just have someone that speaks English as their first language help out. I ended up speaking to 2-3 different representatives before I can find 1 person that understands that I want to apply a coupon voucher to my flight. About my credentials: I fly fairly frequently for work and pleasure. I have been an airline road warrior for the past 6 years. Sometimes I like to pretend I'm George Clooney and wait in line behind other Asians or make up card games with my other frequent flyer or hotel reward cards. read more

United airlines hasn't been one of my favorite airlines in the past, but recently they've redeemed themselves by getting my wife on an earlier flight and supplying us with vouchers for a hotel and food after a delay. Additionally, the rebooked us on another flight for a trip out west after a delay and it ended up getting us there sooner. Good people at the counter and they're working hard to get flights in/out on time. Appreciate the effort! read more

Great airline always tries to accomodate everyone and the staff is friendly and great , I always fly United great deals and the locations they have flights too are many other airlines don't cover we love you United ! read more

United Airlines - United you the best :) - Airlines Near Me - Chicago, Illinois

I've flown this airline for almost 30 years and the quality of service is rapidly declining. On my last three flights, I had to complain about my seat assignment. I always pay for the extra legroom seats and select my desired seat due to my height and back issues. Lately, I've been reassigned a very undesirable seat in the extra legroom section. I've been lucky on a couple of occasions to fly on one of the larger planes, the 777, which is very, very nice. I fly to LA often and it's been quite uncomfortable lately. I've had to call each time and request a refund for the payment for my extra legroom seats. Although they refund me, it's a hassle and an annoying waste of my time to have to do this each time. The service and cleanliness on the plane is good. I'm a bit appalled that the middle seats are all filled when we're in the middle of a pandemic. I feel quite uncomfortable flying and I limit my flights now unless absolutely necessary. read more

I know people who have very strong opinions about particular airlines. Honestly, I've had good and bad experiences on about all of them. My most recent United experience was pretty terrible. But the one before that was just fine. Therefore, I say United is okay. read more

United is getting cheesier all the time! Nickel and dime you for wifi, pretzels, overhead space and seats. How about stop the bull shit and make the price all inclusive. It's irritating and more difficult to navigate. DEI is in full effect and it ain't pretty read more