This airline sucks. They assigned my party seats away from each other and made us pay if we wanted to sit near each other. I hate united airlines. read more

I would give NO stars to this airline. The gate agent and some of the flight attendants were very unhelpful and rude. If they want people to fly with their airline again, maybe they should treat people with respect and be more friendly. I will not be flying United Airlines again and will not recommend them. read more

United airlines doesn't like to take care of their military customers. Questioned regarding checking a bag for my wife and I as I've served in the military for many years. The rep informed me they can't check a bag for a veteran and never will or plan too...that they only check it for active military on orders. Weird for me considering if you're on active orders the travel and DFAS crew pay for airline fares for flying and checking a bag, so technically a active member on orders would NEVER have to pay for a checked bag regardless. Again pointing out a weird process. On top of this the united rep seemed happy that it wasn't a service they offered and gave no empathy or respect to the matter. Unfortunate experience considering the companies name includes a portion of our countries Name. read more

United has a special message for retired Million Mile flyers: GET LOST. I have been a lifetime loyal United customer, now with just under 2 million miles accumulated. They just announced their frequent flyer program starting next year and if you're like me....we're screwed. In addition to the 4 flight segments we had to fly each year to keep our Premier statue we now must also have an impossible to get number of PQP's. To qualify we now will need to spend well over$100,000 per year on a United brand credit card. If you're married to a member make that $200,000 per year. Our favorite airline that we were loyal to for decades has changed the rules and is telling us to get lost. What retirees can spend that type of money per year in retirement? read more

Delayed flight for over 30 minutes with no sign of taking off anytime soon and no weather, just bad management.

I am not airline loyal. I purchase the cheapest tickets from whatever airline; obviously not Spirit or JetBlue... :) But this time around, I didn't have any issues with United at this airport. Everything ran smoothly. The boarding and everything went smoothly. I wouldn't have an issue if I flew with United at Denver again. read more

I am so upset with United. I booked a trip on 2/22, received a confirmation that I was all set to go on 4/1. Something told me to look at my ticket with the confirmation number given and there is not ticket or itinerary. I even got an email on 3/1 saying if it wanted to change that flight to click on the button. I talked to multiple customer service rep and they were like go on the website to complain. I paid 600$ for a round trip ticket in February and yesterday I had to pay $800 plus. RIDICULOUS!!! I have to be there for my Niece and her children and this is what I have to worry about. Someone should contact me to make this right. I have proof of the disappearing confirmation and the email. read more

I like the smaller jets. The larger planes tend to be a little older. Still trying to get the personalities of the FAs. Some are nice, older, funny. But others tend to be so serious read more

Vegas 2 Pittsburgh 5am flight connecting thru Denver. If you do not land on time you will be stuck in Denver with very little room to get out. Absolute nightmare. 16 hours later I arrived in PA- The connectors are ridiculous- an hour lay over between flights is ridiculously terrible & the aftermaths are worse. It's crazy that you now have to try to find a longer lay over to ensure you will actually make your next flight. Denver airport is enormous & good luck if you have a flight that isn't on time & only has an hour layover. The people at the counter are not going to help- they hand you a card & you must then connect with an app. While that was effective I still had to sit in Denver airport for over 12 hours. This will be of serious consideration when booking with United again. These flights making multiple city stops really has made it challenging for the passengers & airlines - non stops are non existent:/// read more

United Airlines just informed me that they are increasing the cost of their United Mileage Plus Card from $90 to $150 effective January 1, 2026. This is a 66% increase. They justify it with a bunch of worthless new "benefits" that I will never use. Couple that with how difficult they make it to use air miles and the United Mileage Plus program has gone from bad to worthless. read more

Have had nothing but grief since flying with United. Customer service, or should I say what customer service. Flight attendants are rude and hateful. Watching them treat folks like crap. Sorry if you woke up on the wrong side but do not bring it to work. This flight #771 attendants have treated this old man like crap. It is not his fault your seat is broken. Be polite. Then they were ride to their own peer who came to fix the seat. Then they have been short and pissy at all the other people flying. Happy f you have a choice DO NOT FLY UNITED!!!!! read more

This was an exceptionally bad flight, unfortunately. Granted Im sure they were overwhelmed with the recent Southwest cancellations, the flight we were on (UA 220) from Denver to SFO was packed to the brim and they ran out of storage overhead space and started forcing folks to check bags. Normally I wouldn't mind, had I not noticed a good amount of the bags people brought were definitely NOT carry-on regulation size and actually quite a bit larger. No wonder they ran out of room. Secondly, the flight was delayed and it took impossibly long to board the plane. I'm assuming because of the issue with overhead storage. They told me my bag was small enough to keep under my seat along with my personal item (a medium size backpack, not large at all). This was not true at all. The flight attendant was rude about me having both at my seat despite the ladies at the gate saying it was fine. Honestly, this whole flight was a messy nightmare and it seemed like nothing was organized. I wish I had better things to say, as I hate writing bad reviews, but the whole experience made me never want to fly United ever again. I'm really disappointed by the whole experience. read more

The flight was over booked, so passengers were offered to bid for other flights without any compensation. Who would voluntarily accept such an inconvenience of changing plans WITHOUT compensation just because United screwed their booking? The plane was packed to the brim. Some passengers [who were the last to check in] were unable to check in their bags [again, the plane was over capacity], so they had to change their flight. Great luck! The guy behind us could not check his bag, so he had to take the next available flight--which was in THREE days. Guess he was not in a rush to leave Denver. Rude and careless staff. Not one personnel showed empathy towards the many struggles of several customers who were boarding the plane. Every time I have an awful experience with United. It's time to stop hoping for a miracle and stop using their services. read more

I wish I could give lower than 1 star. Thousands of cancellations over the last week and still going strong. How can this company even still call it's self an airline? Trip started in Bradley international out of Connecticut. We got to the airport 3 hours early. We waited in line to check in for 2 and a half hours. "Luckily," our flight was delayed twice. So from Bradley to Chicago, because our flight was pushed back twice we had to be boarding at the time we landed in Chicago. The only reason we made our connection was because the flight crew on our plane was going to the same plane we were. Had they not caused the Chicago flight to be delayed we would have been stuck in Chicago. So we land in Denver with 20 minutes to make our last flight but there isn't a gate for us. So we got to sit and watch our last flight leave as we sat on the tarmac. So at 750pm on the 28th we are now stranded in Denver. The United help desk line starts at gate B38 and the line where we joined was B51. So approximately the line is a quarter mile long. We waited in line for 7 hours. So at around 0315am we are pleading with a customer service rep. They got us meal vouchers and a hotel voucher. The voucher is good for one day. Then United told us to call them for another voucher. So last night at about 9pm I called 1800-united1 and was on hold for 5 hours. I fell asleep and didn't get any info. So we woke up and 5am and called again. 2 and a half hours later we got to talk to someone. They couldn't help us with hotel vouchers. So we got transferred two more times with ZERO solutions. The hotel shuttle is on a 1 hour loop, so we had to run out of the hotel to make the shuttle. Because United's help phone number is totally useless, all they could tell us is to go back to the airport to apply for another voucher. I have been at the Denver airport this morning for about 2 hours. We got our next voucher. But we can't check into the hotel room until 3pm. So we are just stuck at the airport. Let me say this about United. The airline crews have been wonderful as has the employees at the help desks and check-in stations. But the amount of havoc that united cause thousands of people over the last week or week and a half is inexcusable. I strongly hope that the United employees get their needs met. I hope that your CEO is fired and you guys can rebuild. Whatever United's CEO said to the FAA, I can't be sure, other than it made the news. I side with the FAA, as of what I have seen and heard while laying on the ground in an airport for 18 hours, United employees are understaffed, underpaid and under appreciated. As for the waves of people swearing off united, I to join you in never ever flying United again. read more

United Airlines - Useless boarding pass that was trash as soon as it was printed out. - Airlines Near Me - Denver, Colorado

Piss poor everything. Delays on top of delays. Gate changes out of nowhere. Internet busted on the planes, the same kind of suck service you can expect from any airline at any airport in 2023. They should be ashamed and embarrassed, but are obviously not at all. This one was enough for me to swear off planes entirely. I'm done. Not worth the fare. I'll drive and I don't care how long it takes. You suck United. read more

Our experience with United was much much better than our recent experience with southwest. I am not a frequent flyer unlike my husband who travels all the time for work. He prefers United but his work now uses/requires Delta flights. Since this was not a work trip he was able to pick how we were going to fly. Everyone was very friendly. I also really appreciated that you have assigned seats. After our experience with southwest where you just pick where you get when you get to board, having a seat you know you are going to sit in i personally found to be very comforting. They do have a app you can download to watch shows or movies? I did not do that so not sure how that works. But I heard them talking about it on the flight out and back. They are serving a snack and a drink. If you are gluten free like me, as you probably already know, it was not gluten free friendly. But I appreciate that they were able to do that again. No complaints at all about our flight. Was great both ways! Thank you United! read more

The only reason it's not 5 stars is because the airplane didn't have tv monitors- however, I found out on another flight that they use Direct TV on their tv's and that's near useless. So- I guess using my battery life and phone during the 4 hour flight was actually better than the NOT Direct TV going out every few minutes. My seat had a plug in, but not a USB port and I only had my USB cord on me- so my battery life was sacrificed. 4 stars is because my flight made it into Denver- they were monitoring the weather closely (as usual) and managed to gain a little time in flight to get us at the gate before snow started coming down. We also had some turbulence coming into Denver- while an hour and half without using the bathroom wasn't ideal, safety first is best. They also handed out pre-packaged water and snack bags, with a disinfecting wipe inside- something not every United Airline flight did- I was very grateful for that too. For those flying- United packs the planes. My husband flew Delta while I was traveling and they had middle seats empty unless you were traveling together. This was my 3rd United flight recently and every single plane was packed to the gills. I don't fuss- but I know others may want to know that info. On the bright side- I read an article that this airline was considered the "cleanest" for covid disinfecting policies. read more

United is upping it's game - in fits and starts. While getting better, here're the recent negatives: - NO CARRYON FOR SUB-ECONOMY CLASS (both Delta and American allow a carryon in this sub tier). - No free inflight texting (which is available on other airlines that it is attempting to get as good as). On the plus side, get their credit card and you get priority boarding and you can check that carryon that you can't bring on board. read more

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Unbelievable five of us spent seven hours on the flight from Maui landed in Denver one hour before our flight home only to see it canceled.we heard it was because of storms but all other flights to our state were. Still going.this was at 5am. When we called united they would just hang up on us.finally at 9:40 agents started showing up and when we asked for help they said because we had small children 4 and 6 we wouldn't get on any standbys.it ended up being a flight crew issue not a storm so now we are stranded until 5pm.we will never fly united again ever. read more

How do you book a 200 person flight without a pilot? They keep saying thanks for your patience like it's a Jedi mind trick. Almost as fast as a car.most butt numbing seats ever. read more

I had an amazing trip on United Airlines(UA1719). John and Hannah were the absolute best flight attendants. I don't want to fly any other airlines. I wish John and Hannah could be flight attendants on all the flights. Keep up the great work! read more

Fly the friendly skies. Of all the airlines I have ever flown, this is where my loyalty is at. So travelers all have our favorites: favorite hotels, favorite car rentals, eateries, this just happens to be my favorite airlines. You read my AA review right? So i don't have status like before but I like the mobile app for everything and the new on board WiFi for entertainment is great. Plus adding outlets for personal electronics is very helpful. Just don't checkin your charger like my seat mate did. Don't worry you can borrow mine. And when I was at DEN they held a party next to my connecting gate. I know you read that review. Overall four stars. Can't quite give them a five because prepackaged meals really taste below average and I still hate paying for luggage. Now excuse me, I've gotta update the United App. M read more

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I can understand why United Airlines wouldn't want to claim this Yelp page! The poor reviews would be a daunting task for their customer support team. I guess ignoring the reviews makes ignorance bliss. When we decided to book our vacation flights 3 months in advance with United, little did we know what our future held. You would think once you had everything planned from airline tickets to hotel reservations, you would have peace of mind that all our ducks were in a row. After we went through a travel agency, they sent us our flight schedules both to and from Cancun. Mexico. There were layovers each way, which was acceptable. I had everything printed out so there were no mistakes during our travels. We even confirmed within 24 hours to make sure things went smoothly. However, our flight going to our destination was unexpectedly changed to a different airport midway. We weren't too concerned since the timing still worked for us. But on our trip back, they once again changed our flight to another city with a 5 hour delay! They never let us know in advance except when I realized too late that my initial paperwork did not match. In Mexico, we had a hard time getting our cell phones to work so communication with the airlines was too difficult to make our annoyances worth the effort! Needless to say, we had to make changes and arrangements with our gracious airport driver to pick us up very early in the morning and to have my dad who was house sitting be on the look out for us in the middle of the night! Plus, we paid extra for Economy Plus to be seated with no one in front of us to have a little extra leg room. But during 3 of our flights, we had to endure a third passenger in our row that happened to be a hyper child who had family members either behind or to the side of us. Getting some shut eye was almost impossible. Did the parents really pay extra for their kid to sit in Economy Plus or did the seat happen to be vacant and they got it for no extra charge? If that was the case, seems a little unfair to us who wanted the additional comfort without going first class. read more

United Airlines - Airlines Near Me - Denver, Colorado

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Waited at the checkin station for about two minutes asked an empty bag check staffer for help and she told me I had to wait at the checkin station. A man with a United badge told us to go to the empty bag check staffer. The staffer told us that we couldn't do that and to return to the checkin station. We waited another 5 minutes trying to get someone to help. Another man came and scanned his badge. I asked him what I could have done differently next time and he replied, "Don't fly economy!" He then walked away without another word. I think a better answer is don't fly United until they get their checkin situation figured out and their staff some better customer service training. read more

@Yelp- Will you be adding the option for 0 stars to the rating system? The flying experience @United is a fabulous argument in favor of a 0 Star rating feature. Hours of delayed flight, missed connector, and United's best option was to make me pay for an upgrade to first class to get on the next flight out. It was laughable at best. So Yelp, please do consider that 0 star function. read more

The airport staff was nice enough as was the flight staff which is why I gave them a three star rating. The flight from Denver to Maui was delayed an hour due to a "technical issue" with the plane. They could have delayed boarding but chose not to despite knowing there was a technical issue. The plane itself didn't offer a screen/movies for entertainment (unlike the smaller plane from MSP to DEN which offered a screen per seat) which is needed for an almost 7hour flight with kids. The food was the WORST ever! Chicken was so dry and cold it was like a frozen rock. The quinoa was dry and chewy. No dressing for the salad. None of it had seasoning. We couldn't finish it. Later in the flight we saw the flight attendant eating much better food with dressing. The way back was similar friendly attendants. For food we picked the tofu noodles with wasn't good but wasn't terrible either. My daughter got the chicken again hoping it would be better - it was still a frozen rock. Overall the biggest complaint is no screen per seat for a long flight and terrible food. read more

Flight attendants on UA 1893 on October 2, 2020 NEVER asked this man to wear his mask. They did not make him return his seat to the upright position when landing. He got to do whatever he wanted, including walking into the Denver airport without a mask. With him, COVID and basic safety protocols were never enforced. They were good at threatening and enforcing protocols with the rest of the passengers, just not him. Later on UA 1645, a flight attendant (Mary) kept flipping her hair into the cups she then filled with ice and served. She was so busy talking to the other attendant, she didn't even notice her hair kept falling into the cups. She also dropped a package of Swedish Fish (the snack) onto the floor; she then retrieved it and handed to me with two other packages of the same candy. Yuck and double yuck. Apparently United doesn't enforce basic safety, cleanliness, or COVID protocols. I am new to United but now thinking that I won't be back. read more

United Airlines - Passenger was NEVER asked to follow safety or COVID protocols - Airlines Near Me - Denver, Colorado

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Absolute worst airline besides Frontier. Always late and they could care less about it. Book any other airline but United!!

I'd give you 0 stars if it was an option .. Do you really think it's cool to fill a plane to capacity when there's 50k positive cases of COVID-19 per day in the US! This is irresponsible and just flat out wrong .. why? Because you guys lost some money during quarantine .. well tough you're still a billion dollar company Flight 560 from Denver to chicago ... awful No social distancing .. irresponsible and lack of care for your employees and for the people that fly with you! I'm sorry but how dare you * read more

United Airlines - Entirely full flight no social distancing horrible ! - Airlines Near Me - Denver, Colorado

I've never had a problem with United Airlines while at Denver International Airport. Checking in a bag at the United counter has always been hassle free. The two United Clubs - East and West are usually pretty busy - but overall they do a good job of keeping the clean and well stocked. Have I had travel issues/delays at #DEN? Sure. Many weather delays over the years. T-Storms in the Summer - and snow delays in the Winter. But last time I checked - United Airlines has no control over the weather! Concourse B is clean and comfortable. Lots of seating, places to eat, drink, and shop! And if you are a fan of craft beers - head down to the far end of Concourse B - where the regional gates are located - to visit the New Belgium Hub (of New Belgium Brewing Co. of Fort Collins, CO fame) - for pints or a tasting flight of Ales! #UnitedAirlines #UA #DEN read more

United Airlines - Airlines Near Me - Denver, Colorado

United Airlines is without a doubt the worst airline I have ever had the misfortune of booking. Not only are the staff rude and completely unhelpful ("Do it yourself!", okay so why are we paying you and what purpose do you even serve? Maybe I should be paid for servicing myself on this plane), but the planes are regularly delayed NOT because of weather or uncontrollable factors, but through United's complete incompetence. It's ridiculous that they are so unable to manage everything from routing to baggage space. This has led a flight to land at 1am instead of 7:30pm, where there were no Ubers available, and transport to the destination had to be obtained at $200 higher. I can't emphasize this enough. TAKE ANY AIRLINE OVER UNITED!!! read more

The f-ing worst. Never flying United again. Not only was my ticket pricey, but had to pay for luggage check in just to fucking sit on the runway for hours. The captain and crew lied to us for hours read more

Made it! Whew! United Airlines' ground crew did a pretty good job of getting us where we wanted to go (eventually.) They made accommodations with the seats, and even asked parents of children if they'd like to sit in the back! Since there were plenty of open seats, it was fairly easy to make happen! The plane was clean. The air crew was friendly enough. It was a smaller plane that we flew on, so there wasn't the entertainment that you get on the larger planes, but it was a fairly short flight. read more

I use United all the time and rarely have any issues. This trip there was a small hiccup. It was very minor, but I asked a rep (Aaron in Denver) at the gate if he could take care of it or if I needed to call in. He was able to answer my questions and went above and beyond what I expected. Thank you Aaron and United for taking care of my family and I. read more

This airline sucks!!! First they were a half hour late to start losing the plane. Then we sat on the runway for over an hour and a half waiting, to them be told we're going back to the gate bc the fuel pump was bad So the hour and a half flight from Denver to Boise ended up taking two days. And the lady at the desk wanted to charge me $15 to move my seat f the center to a window and the plane was only 50% full read more

A crowded terminal waiting area. This wasn't the ideal situation for any kind of wait before boarding a flight. Luckily several of my co-workers had a similarly timed fly out, so we were able to hang out at a restaurant / bar area nearby so we could kill most of the time comfortably. Once it was closer to time, we parted ways and I headed to my gate. They had overbooked the flight, and it was very crowded in the waiting area, with not enough seats for passengers. The biggest issue wasn't standing and waiting, cause I didn't mind standing for a bit, knowing I was going to be seated for the three hour flight. It was that the standing area very much so blocked the main walking path the the gates on either side of us. So if people stood up and waited for boarding, or got in line during their boarding group, they basically blocked the flow of foot traffic. This area also does not have any way to charge devices or phones as there are no plugs throughout and unfortunately the charging plugs on our plane didn't work either. Several fellow passengers complained that their phones would be dead on the arrival side and make it difficult to get their rides to know where they were or to order a ride share car. Overall: C- Not ideal with a small waiting area and no chargers. Blocking the main traffic flow for the other gates seems like a bad setup when boarding flight groups of passengers? read more

Crystal methany was so rude she asked me to pull my Mask up when it was already covering my entire face then when I asked what the problem was she says "who fucking asked", I'll boycott United airlines don't fly with them ever. Never returning to this airline. Not the only time I've received completely ridiculous service for this airline. They are always rude and never prepared. Only reason I'm flying with them is because they owed me a credit for a pilot getting fired 25 minutes before my flight read more

Y'all moved our gate 5 times today and delayed my flight for to your issues with the plane so I missed my event! Every time I fly with you it's a disaster... read more

I have had many flights over the years with United as well as most of the other domestic carriers and I have to say I have encounter issues along the way but if I dismiss the issues that are beyond the carriers control (weather, air traffic issues, airport issues, mechanical failure) just to name a few but all in all I have really been inconvenienced very few times. This trip through Denver has me questioning my loyalty (reactive thought)- my flight out of Las Vegas was delayed about 20 minutes so I knew my connection through Denver to Orlando was going to be a tight one but make-able so I deplaned and hurried just making it to the gate before the plane pulled back. The two gate attendants called me by name and apologized that the door had just closed - and that I had just been rebooked on another flight four hours later. United has had a pretty good track record compared to some of the others but this delay was their fault and come to find out the plane was grossly overbooked and even though I had purchased a first class ticket that dissolved into thin air they made it appear as if somehow I screwed this up. They have always been proactive in dealing with any problems that I've encountered and have always been quick to provide me with options to resolve the issues in a fair and timely manner. I have been platinum elite or higher with United for many years and I can tell you from experience this airline is one of the best operating today but now that seems to have changed and my first class seat has been converted to a window seat somewhere in the back - I could possibly have the most expensive coach seat ever. It's obvious that most of these negative reviews come from one incident and reflects the frustration of the ones involved as does this one. I have witnessed some of the events noted here and more times than not it turned out to be a misunderstanding on the customers part, believe me these carriers have a rule book and it pretty much covers every kind of problem a traveler can encounter with a protocol that addresses the issue, but in this case the customer (me) doesn't like the solution. After speaking with a very polite customer service representative in a respectful and controlled tone we fixed the issue - no we couldn't turn back the clock but apparently my status was missed during the rebooking process so she corrected the issue and moved me forward. I never expect the provider of any service to completely cater to my needs but since I plan out my own itinerary I feel I know the rules and only want them to follow them as well since they wrote them. I was happy with the resolution but disappointed with the initial effort of the airline, but the reality is I will continue to fly with United when it makes sense and deal with these annoying situations when they arise - and in between these unfortunate events I will take my seat in first class, order a nice cocktail, put my head phones on and listen to some nice tunes and relax. read more

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Its a flight with a bag of pretzels and a small cup of sprite. We loaded without incident, we took off without problems, we got our obligatory small bag of pretzels and a Dixie cup of sprite, the flight was smooth, the plane was full, and then we landed on time. Due to the Snow... that's right... snow!! In Austin TX our gate was still occupied so we had to wait 15 mins to get off the flying cigar... but eventually we got off. It was a very typical uneventful flight... just the way I like them! Could there have been a bit more room... hell yes! Could they have given out the can of sprite on an over 2hr flight.m instead of a couple of swallows... you bet! Could there have been power at each row so I could charge my phone... darn well should be! But the real important part... we got there without issues and on time... SCORE! read more