Very unhappy. Booked the tickets months ahead. On both flights they switched our seats! We have to sit apart 5 hours both ways! The plane is old and crappy. Two rows ahead of me the seatback literally broke off and the guy had to sit upright without back support. Thank you for being the lowlight of my Hawaiian vacation and teach me patience. I would avoid United at all cost. read more

United Airlines - "Modern" equipment for the Star Alliance. - Airlines Near Me - Honolulu, Hawaii

Been coming to this airline like forever!!! Never had any problems and no delays. Guess I'm the lucky one. See lots of other people with issues. Hey, Hang Loose cuz. Only four stars cause they close up the Premier Check In counter at 11pm. One great feeling when you arrive in HI airport is the smell of all the flowers and the smell of rain (if it's raining). All the aloha in the air. I generally take the red eye flight to the mainland. No crowds and I get to sleep in the flight. TSA agent are hella laid back and have sense of humor too. Joking all the time. read more

Plane broke in Lihue, diverted to Honolulu. Booking nightmares and United Airlines NOT being my partner in the now unfriendly skies. Supposed to be at work today and it ain't gonna happen. That's my day so far. Being stuck in Hawaii sounds great in theory, sucks in reality. Thanks UNITED AIRLINES, a crummy meal voucher, broken plane and little ground assistance. Even the phone number given to call is out of service. UNITED AIRLINES - YOU SUCK read more

United Airlines - Sleeping on a concrete bench like hobos. Thanks UNITED AIRLINES - Airlines Near Me - Honolulu, Hawaii

This is our first trip back home from The Bay Area I California. While checking in at SFO United Airlines, we noticed that when we scaled our baggage by the check-in kiosk, it weighed less than where we dropped them off for loading; it weighed more. I noticed that a man who was ahead of us had the same experience. He wasn't aware of the difference. He was allowed to load his bag. I brought this up to a United Airlines ground staff who was located at the line entrance for check-ins. That's where I encountered this Satan member a bit aggressive in his reply. He aggressively told me that, " people can make their adjustments if they want! " that wasn't the point, in my opinion. Telling people they're overweight with a possibility of being charged is a trickery that's going on at SFO. FIX IT! Fix that dude's attitude. read more

The staff on the flight to Honolulu was really productive, friendly, and did a good job of getting our flight off the ground. read more

United Airlines - Airlines Near Me - Honolulu, Hawaii

This review is just based off of booking a flight. So in all honesty I booked with United because Hawaiian doesn't fly directly to this location. I also have never given such a low rating ever, however I was furious with the booking in itself. Now I understand the cancellation process which is within 24hours of booking. Ok fine understandable. Its written in plain letters. Now to change or cancel after the 24 hours is a $200 fee to adjust dates etc. And a full loss of payment if canceling. **HERES WHAT UPSET ME**, before making any changes I searched for the dates and flight I'd like prior to calling the airlines. I found the date, flight, and time I wanted to travel and to my surprise it was cheaper. AWESOME I'll do this. So I call the airlines, with very little experience in changing/canceling I didn't know what to expect. I call and the person explained what would happen. I tell them I'd like to find out how much it would cost to change my flights departure, return, and airport to fly in. He replies with its a $200 fee plus the difference in flight cost. I was like ok, please check and let me know. Now I'm not expecting to have to pay more than $20+$200. He comes back and tells me it will be a total of $466, of course to my surprise I'm like WHAT WHY. He explains this is a more expensive flight than I paid of $881. NOW MIND YOU I ALREADY LOOKED UP THE FLIGHT COST PRIOR. So i ask him why is it so much he says its $200(change fee) plus $133 each way ($266), and then would give me a $70 discount (sounds good right). He also says he can request me to have window seats the entire flight, which didn't seem right, because all the window seats were booked when i looked. He then proceeded to tell me he needed a credit card number. I politely declined because i was driving. I requested for his direct line and would call back. I was confused because I've never had to do this before. Now I decide to go on-line and see how changing on-line works. I click on the exact same flight I had expressed I wanted. I click on everything it asks me to do. LOW AND BEHOLD I AM CHARGED $200 AND A REFUND OF $66. Now I'm extremely upset, how did I go from $466 down to $200 and $66 REFUND! Go figure I'm extremely upset with how this turned out. Im happy I did singe research and did the changes myself, saved me $266. BE CAREFUL PEOPLE!. read more

I cleared agriculture like a fresh island breeze. There was no line in the 1st class ticketing and economy was less than 15 people for the 710 departure. My only note was that I had to remind the agent to apply my priority tag to my luggage. I quickly made my way through the TSA pre-check and made my way to the gate. Boarding began promptly on time and the agents were pleasant. I found my way to my seat in first class and settled in for my 5 hour flight. I specifically pick the flights with the 767 and not the 777. My inbound flight was 7 hours and no IFE other then United's new PDE program, which would have been great but there are now chargers on the 777. So once your device is dead, your IFE is dead. The 767 service is the complete opposite and is the Cadillac of service on this route. read more

United Airlines - 767-300 service to SFO, first class seats. - Airlines Near Me - Honolulu, Hawaii

Second time was going to use this airlines. First was bad. But was willing to give this airlines another go ahead. Should have known better, that you cannot remove the stripes from a tiger or spots from a leopard. This airlines really sucks. Before I am even about to take the flight, they change the segment departures going and return. My original seats of 2a&b best they had was replaced with economy! I paid for priority seating. What do you mean since you don't have those seat you will give me the least priced accommodation! Secondly, they made the changes without notifying us what they did. My spouse just happened to look at the itinerary and alerted me. My connect flight might have been missed and your excuse?!? United representative: Oh well. For this no stars for you. And highly recommend never to use this carrier because You are just a number. And they don't care if you would miss a flight cause of their mistake, tough luck is their mentality. 10 thumbs down. Red flag this UA. Feel sorry for the good people who might work there! read more

Very disappointing travel experience over all. The beginning: my husband&I were visiting my family in Brazil over the holidays, a ticket that cost $2000 each. A day before flying out I called customer service to check on surfboards fees&specs. After 1hr on the phone, I was told Rio de Janeiro's airport doesn't accept oversized items, which in that case whomever was speaking to me classified a surfboard as an oversized item. My call got transfer to cargo, where I wasn't help at all, no answers were given if a surfboard would be accepted in the flight or at the airport. After 20min talking to cargo, my call was going to be transfer once again, and just simply got disconnected. No answers yet. I just couldn't understand how a city that hosts the world surf contest wasn't accepting surfboards. Called them again, finally talked to someone who gave me answers, she said surfboard fees are $200 each way, and that Rio se Janeiro's airport would accept the boards, sort of good news, but it took 1 more hour. Next day we left on our journey. Arriving 1st at Rio, I found my suitcase very damaged, huge hole. Ending: coming back from Brazil, in Houston I found my other suitcase missing a wheel. Fortunately we didn't bring the surfboards back with us, paying $200 again and having the possibility to find the boards into pieces, not a good ending for our trip or investment for that matter. UA damage baggage policy states that we have 1 week to make a complaint, honestly I haven't had the time, I came back straight to work & wasn't looking forward to spending a few hours at the airport with UA customer service. The reason why I'm writing this review is I'm very disappointed with United Airlines, I didn't appreciate their customer service, board fees, and care for my suitcases. I usually don't write reviews, perhaps this is my 1st, I just want to state that I'll choose to not fly United again. read more

United Airlines - Suitcase damaged #1 - Airlines Near Me - Honolulu, Hawaii

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Recently flew on United Airlines and I was surprised that they had pretty good service out of Honolulu and also leaving Las Vegas with connection via San Francisco. First of all the flight attendants was friendly and also they provided blankets not like other Airlines they charge a fee. The connection was on time and did not lose my luggage which was great. Also they provided wi-fi on board so you just need to download there app: and you can watch free movies and listen to music on your I-pad or smart phone. The only down fall I experience that there boarding system was by Zones. So for example first class than passenger who needs more time like family with kids. Than Zone #1 and Zone# 2 I remind you there lines with signs but not for zone #3 so if you wanted to stand in line first you cannot because you will be mix up with the other zones being called it's all confusing. Of course everyone wants to line up early so they can Board first but if your assign to Zone #3 you cannot . You need to wait till All Zone #1 and #2 been called. With my luck I was Zone #3. Other than that my experience was great and I will travel with them again. In fact I'm planning to go to Vegas again in March and I will be flying one way in United and Hawaiian Air.. read more

t turns out that in First Class the 1K members get preferential treatment even though you may have paid for a full price first class ticket. The flight attendant was skipping around the cabin taking food orders from only the 1K members first, So even though you pay full price first class rates you are treated like a second class citizen. Now, I understand that United is going to conceal this practice by taking all food orders at the same pass, then later sorting out the 1K members and giving them their choice, and the non-1K first class passengers get what is left over. So, if the person behind you and the person in front of you get the chicken sandwich you wanted, it's because they are 1K and you are not. They should really be forced to disclose this practice so people can decide whether to fly United, or not, or to simply go "no-frills" In addition, they advertised "leaving the middle seat open" to minimize your exposure to Covid, then as soon as they cut back the flights enough to fill the middle seat, it changes to you can take the next flight if you don't like the middle seat next to you being filled. United abuses its leading market share to take advantage of its customers at every turn. Fly another airline if you possibly can. read more

Ancient, filthy plane, rude staff, on and off the plane. Zero leg room, no inflight entertainment or wifi. This makes a huge difference on a 8+hour flight. I will pay the extra few bucks to fly on an airline that actual treats their customers well. read more

Be careful with United Airlines. They will change your itinerary and not let you know until it may be too late. On March 23,2022 I booked a flight for my 3 young children and me to go on a direct flight from Hawaii to Newark NJ on flight 362. We had a return flight on June 11,2022 from Newark NJ to Honolulu,HI. I have been hearing that United had changed their customers flight schedules in the past without them knowing, so I wanted to check to make certain that they did NOT do this to me. When I called United on May 30,2022 , I spoke to a women named "Jen." I wanted to confirm my reservations. She told me that I did NOT have these reservations any longer, and did I not receive an email regarding this? I told her that I never received any email on this matter. She told me that my children and I no longer have these flights, and that my 3 young children will be flying by themselves from Hawaii to LAX, then stay there for 2 hours, then take another flight to Newark NJ. She said that I would be on a later flight. I was livid!!!! I told her that my young children have never flown on their own, they may get lost in the airport , or even kidnapped by a stranger! I told her that the 4 of us must be on the same direct flight from Honolulu to Newark. She told me that this flight does not exist. I told her that I just took one 3 weeks ago. She then told me that United stopped the direct flights, and all they offer now are flight from Hawaii to Newark with a layover. So after an hour of conversation, "Jen" rebooked our flights so my 13 y/o and 15 y/o are flying with me on all legs of the trip. It is so unfortunate that United Airline has deteriorated so badly. Ever since they bought out Continental ( which was a GREAT airline), United service has gotten worse and worse. So, be careful when you book with United and always make sure to check to confirm your reservations every day until the day you leave. Dr Pierre Pang read more

The agents at check in were nice and friendly which is a good start. The local agents for almost all the airlines are usually pretty nice in Hawaii though. The only mean agents I encountered were at Northwest but now they're Delta so hopefully will be better. Yay, I was upgraded to Business class from HNL to NRT which was wonderful! The service as compared to a Japanese carrier like JAL or ANA is lacking but as far as U.S. carriers (Delta and American), it was better. The food was eh, but then it's airplane food. The fresh fruit and yogurt for breakfast was nice. I guess I should be thankful they fed me. The seats reclined to almost 80% back so that was nice. I felt a little guilty looking back at the coach cabin. Especially since there was a medium built Haole guy seated between 2 Japanese ladies that he obviously wasn't with : ( read more

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I'm a Million Miler currently dissatisfied with United's policy to deny refunds for trips cancelled because of COVID-19. Not only that, they won't give me a refund for an upgrade I paid for that I can't use because the FAA is stopping flights from going to NYC. I want a refund of the ticket and the upgrade fee immediately. They're saying I have to wait until I take the trip, which would require me to pay for an upgrade again (because the one I paid for is "non-refundable") and then beg them to refund the upgrade fee that I'm not even allowed to use. This is grotesque capitalism. I'll keep this in mind in the future. I may regret my decades long loyalty if they don't treat me well. By the way, they are giving some people refunds, but I can't figure out why they would not want to help a Million Miler (which is meaning less and less and less over time). read more

This airline is worst. we where originally book for a flight on middle November. But we received a family emergency that we have to book a flight the next day. We had connecting flight from HI-TX ,TX-NY n NY-FL. When we where chatting the agent over the phone we confirmed the agent that we will land FL the next day and they said yes. We paid for the change fee n the seats to seat together. upon checking in on the KIOSKS. we notice the connecting flight wasn't on. So we had to go to the customer services. We informed them the issues and they inform us that one of our connecting flights wasn't book. That we will be landing FL on Saturday night. Mind you are flight was Thursday. Our flight depart at 730am. we got to airport at 5am. Long story. But the agent in the front was no help, they started helping us at 5am and didn't finish like 9am. it seems they didn't know what they were doing with this type situation. The person that was helpful was the agent on the phone. she was able to find a flight for us with the landing FL the next day. First n last flight with this airline. Really disappointed. read more

All I'm really looking for is a cheap flight to get me from A to B. Do I care if they don't smile? No. We were greeted at the customer service booth with a smile. We were checking if our connecting seats were assigned already as when we got our tickets, it stated not yet assigned. The woman at the desk said we had assigned seats for all three of us, seating together. Phew. We did try to get the seats with more legroom, but they were the seats where you help if there's an emergency. She said we could change with no cost. Yay. However, we did have a child 2Yrs younger than the legal age so she had to change back to original seats. The fact that this woman tried to get us those seats out of her way is positive customer service. Later we were told there was an air problem (blowing hot air) and our flight would be delayed an hour (basically midnight). Um I'm ok not being seated in a plane that has some problems. The overhead announced a gate change with a plane change. We all scrambled and got to the new gate. Our flight left on time and we arrived on time. Our connecting flight was ok and we didn't miss it, with extra minutes to pick up a quick bite before pre-boarding. Now did they offer to compensate us? No. Should I expect to be compensated? No. They did their best, and we got to our destination on time without our car rental being given away. People need to stop looking out for handouts. Are the seats comfy? By all means, absolutely no. Hence the 3 stars. We were all squished. And the jack to plug your phone to charge is located in the most inopportune place: in-between seats and underneath. It would be a heck of lot easier if it was on the armrest or screen in front of us like some are. That is also deserving of 3 stars, but I don't even expect a jack to charge my phone, even though they do have you use your phone for entertainment purposes such as movies. Again, I would fly anywhere if it was the lowest price. I'm not looking for a salesperson to smile and greet me superficially. With airfare being so pricey and nothing to show for it, take it for what it's worth. read more

This airline is a rip off. They make you pay for everything on top of the actual ticket. They make you pay if you want to pick your seat which a lot of airlines do now a days but on top of that if you don't pay extra now you can't even take a carryon bag on the plane? The entire overhead bins were empty because no one wanted to pay the extra upgrade. I can't even believe they are that stingy that they don't allow the customers to put a bag above them. My daughter just flew home from school and I prepaid for 2 bags ahead of time. I had no idea they didn't allow carryons so she had carryon. In order to check that bag (that should have been a carryon) we had to pay $150!!!!! Highway robbery! read more

Mediocre. Mostly for their service. My last flight with them, I had water dropping on my head AND in my food from the overhead cabin for a while. Flagged a flight attendant and all she said was it was nothing, just condensation and walked away. Maybe she could have wiped it or have given me a paper towel to wipe it or bothered to care? And almost all of them seem like that! My last flight on delta felt warm. The flight attendants were always smiling, attentive, and assertive. How come so different? If price, should the level of customer service be affected by price? I think not! I really think United airlines could benefit from some customer service training as well as some appreciation from their management? I mean happy employees=happy customers? read more

Worst airline in the world.... customer service representatives are very unprofessional. I didn't realize gift certificates had expiration dates... (Nowadays most gift cards and gift certificates don't) so I called to see if there was possibly anything that could be done... the customer service representative just couldn't hold back her sarcasm when I told her the expiration date... I'm well aware it's past the expiration date... hint why I'm calling... thanks United Airlines for not only getting me for $700 but for rubbing it in my face too! read more

I will never fly with this airline again! They have poor communication and the service is horrible. Check in at the kiosk didn't make things any easier. One employee says one thing and the other says other. Our plane was delayed and the whole area on the gate was just over crowded. People didn't know what to do because staff wasn't informative. One employee tells me that we don't need a boarding pass for my infant, we get to the gate and one asks why I don't have one. The other one says we need don't need a tag for the stroller and the other says we do. It was very stressful with my infant and toddler. Then both flights going and coming, we were all separated very far from each other. Of course your infant or toddler won't like when they don't have both parents with you or your family is separated. The staff seems like they don't care much and told me that I should ask people directly to switch seats. Which is very awkward so I decided not to. So the plane ride was very stressful with cranky kids. Especially when their wifi doesn't work and you need to download their app to access their movies that's available. There's no screen and you need to use your own device. Also, their snack is pathetic and I love how they emphasize so much to just take one. We get it! Poor service with not so clean, old plane. read more

Ranting and raving- the United experience. On a recent trip to the mainland I decided to pay extra for economy plus to make sure we had more legroom/space and would also be on a two seater side, aisle-window. I looked specifically for that type of plane configuration and booked our flight. So the weeks pass and the day of our flight arrived. We start the self-checking process and I discover because they changed the plane, the side seats now have 3 seats not 2, we now have an aisle/middle seat config. I did not pay an extra $90 to sit in the middle, especially since we would be hitting the ground running when we arrived. When I talked to the Baggage agent she said she was a 3rd party employee there to only do luggage handling. She pointed to the UA gal I needed to talk to. After waiting patiently to talk to the UA employee, she must have been getting a lot of flack from others because I soon as I mentioned my seating is not what I paid extra for, she rolled her eyes and said " the plane was changed, these are your seats." When I said I didn't pay an extra $90 to sit in a middle seat, she repeated the mantra and said nothing could be done because the flight was full. When I objected she rolled her eyes again and said take it up with complaints because she couldn't do anything- giving me that " go away" stare. No apology, no attempt to empathize, just a "go away"stare. When we got to the gate I was 4th in line to talk to the gate agent. Turns out quite a few passengers were in the same quandary as me and most were told to wait and they would be called back after the mess was sorted out. After explaining my situation and having paid extra to get the window economy plus that changed to a middle seat. She apologized, checked the seating chart and switched me to a window bulkhead seat a few rows in front. The whole process took less than 5 minutes. She listened, apologized, checked and was able to make a change. I really appreciate the service the gate agent gave, she erased most of the bad taste from the earlier baggage agent experience. So to you, UA baggage agent- you are the first people a passenger will meet. While you may not think you can correct a problem maybe someone else can. At least try and show more empathy and maybe a potential remedy other than a grumble email when you get home. Maybe you were having a bad day but just remember you are being paid to do your job. Be treated the way you'd like to be treated. Kudos to the gate agent, kudos to the attendants on the plane who did a pretty nice job on a now too familiar packed flight. A big razzberry to the UA baggage agent with the attitude. read more

I purchased first class tickets on United going to San Francisco as I do every year. A few days later the tickets were $170.00 cheaper. I call United and told them about the fare drop. They confirmed it, and guess what! United wanted me to pay them a $50.00 ticket change fee and then the the would give me 2 $50.00 E voucher and keep the rest. Needless to say this will be my last purchase on United. read more

Flight 1509 from SFO to HNL, March 1, 2020. We connected from Ontario, 5 minutes to check in, quick flight over to San Fransico, on time departure and got in 20 minutes early to Honolulu. Our bags were waiting for us! Now how great was that! Flight Crew was efficient and friendly. Be sure to download the United Airlines app if you intend to use their in flight entertainment and the Adobe Flash player. Mahalo United. read more

Just had a phone call from customer service responding to a question about compensation from a flight last Thursday which I contacted them about over the weekend. This on a Monday. That is very fast response to a minor issue. Good job United. Also, I found myself in need of wheelchair service on this trip due to a bad hip and all three transfers were done efficiently and courteously. Good job United read more

Customer service is terrible. "Management" threatened to never allow me to go on any other flight because of an incorrect flight booking. They wanted to charge me for a two way flight instead of the one way I was looking for. Just a fair warning. Customer service phone number will hang up on you and threaten you. I will never fly with this company again and I will never recommend them. read more

In the past year, I have taken 2 flights from Honolulu on United that involved a total of 6 legs. With no terrible weather or "act of god," 5 of the 6 legs were delayed, one for over 24 hours Check out #Unitedwewait on Twitter before you think that "shortest flight time" will really happen for you. I won't type out the incredibly long list of things that went wrong (misdirected bags, lack of information, two shockingly rude flight attendants, and general incompetence at every step would be a quick summary) but this airline is so clearly being mismanaged. My husband has lots of miles on United, but I do not think I would book another flight-- even for "free," because the costs of the delays really add up. That said, there were of course several gate agents and someone in baggage that went above and beyond to try and help-- even terrible companies can have some great people-- they just are not making the decisions at the top. Hawaiian is not what is used to be either, but I would absolutely book Hawaiian, and even better, Alaska Air, before choosing United again. read more

The lady works for United Airline at Honolulu lobby blocked my friend and me to board our flight and intended to keep us in the lobby to miss our flight. Her name is Gloria, she's the lobby manager on duty the night of 3/19/2022. In the beginning she complained our personal item is too big( but it actually not), we threw away our bag as she asked, but she still doesn't let us go and she humiliated me helping my friend carry her bag loudly in the lobby. We didn't wanna miss our flight and want to go checkin, then she abused her work power to block our checkin luggage which we already paid and checked-in from boarding the flight. This ruined our follow up schedule and caused serious trouble to us. read more

Flying home from Lihue to San Diego with one connecting flight to San Francisco. We get to the airport and what supposedly was our plane to San Francisco was filled with passengers from a flight delayed from yesterday. I tried to fix our problem with the goal of getting back home as soon as we can. Ended up with an additional flight that would leave us stranded in Honolulu airport for around 5 hours, then to Los Angeles, and finally to San Diego. So annoyed! No compensation for having a whole day wasted. Never again! read more

Great job United...Not! First trip of 2017, and you already changed the plane format a day out from a 2/5/2 to a 3/4/3 seater, AND you totally separated my wife and I 4 rows apart! Luckily I caught it, but now we're stuck in a window and middle of a 3-seater. This change of plane types happened to me at least 5 times last year, and I only fly United. And whatever happened to 72 hour complimentary upgrades for Platinum 75K'ers? I think I got less than 4 of those all of last year and I fly at least once a month. Really? SMH! read more

I've said before and I'll say it again, I hate United Airlines. I was on a short business trip this week, fly out Tuesday night 4/25 come back Thursday morning 4/27. Well it was an exhausting trip, Honolulu to Denver, Denver to Phoenix, overnight layover in Phoenix. Then 8:00 am flight on Hawaiian (operated by United) from Phoenix to Honolulu. Well, I woke up late and missed my flight with Hawaiian. Never in all my traveling experience had I ever missed a flight. I was freaking out and calmly tried to figure out what to do...so I called ticketing with United. I explained my situation, I missed my flight and it was imperative that I get home on the next available flight out, I'm a single mom, and my daughter was being watched by my parents, but anyone who travels for business...when we have to get home to our family we have to get home. This person on the other end of the phone didn't care. I asked calmly what my options were and what was the first available flight out to Honolulu. His response was that it had to be a United operated flight. Apparently Hawaiian was not only the only other airline that morning that was flying out of Phoenix to Honolulu, but apparently was the only flight as well!! Ok....so what else can we do? I asked. He said that the next available flight out to Honolulu was a United flight out at 3:35, but....had to fly to SFO first!!! then to Honolulu! He said I wouldn't get back to Honolulu till 9 in the evening!!! On top of that I would have to pay for the change fee and the difference of the airfare going thru SFO...Even though I didn't get to take the flight that I had already missed. Well I was losing my patience at this point. He didn't stop there...he didn't know but I had spoken to Hawaiian before speaking with him hoping that maybe they would be able to help me out...they couldn't because the original reservation was made with United. They did give me a hint that the next flight out was on American at 10:30 which was only 2 hours away. I mentioned this to the American airlines person on the phone and he says....I could make arrangements with an outside airline but there would have to be a 24 hour hold, before the ticket is actually released...WTF?!!! are you serious, well obviously that's not going to work. I have to get on the next flight out asap. He then said, I would just have to buy a ticket from AA, in order for me to get back home. And that was it. What a frickin asshole! I ended up having to pay for a one-way ticket for 363.00. If you AA people are reading this I would kindly request that I at least get reimbursed for the leg of the my return that I didn't even get to fly on! It doesn't seem right that you would not be able to really help me out in my situation at the time. Not providing any positive options for me to get home to my family. I will never fly with this company again. read more

First off I want to give the pilots and flight attendants for United the biggest praise. They are the best at what they do. Now as for United moving away from the contractors they once had... dumbest move ever. First off teach your counter staff your own policies and have them treat everyone with respect. There are a few that are super good customer service reps, but for the most part your counter staff has no idea what they are really doing. Your company has already made the new planes seats so damn small and hard. These seats are not made for long rides over 5 hours. And soon they will be charging for carry on bags and your flight miles will not be qualified for your status. Sad to say but United is only about the profits. Sad how American carriers are all about profits but not your comfort . If you have ever ridden on a foreign carrier you would know what real comfort is. read more

Where do I even begin. Maybe some context, my boyfriend and I planned a 30 day cruise beginning in Sydney and completing in Vancouver. On February 3rd we purchased our one way tickets to Sydney and a returning flight from Vancouver (flight UA101). On February 10th a second email was sent the email tag line reading identical to the confirmation received on February 3rd. The second email was informing us that our flight was cancelled. Nowhere in the entire email did the words cancel or reschedule appear. The day before our flight to Sydney we attempted to check in online and it kept redirecting us to the same screen, still no mention of updated flight itinerary or that it had been cancelled. We showed up 3 hours early the day of the flight scanned our passport and again the screen mentioned nothing. A representative came over to help our confusion, she was at best minimally interest in resolving the issue, she told us we should have checked in 3 days before an international flight which is unheard of and simply not true, I had just returned from Sydney and had never been asked to check in 3 days in advanced and we already had attempted to check in online unsuccessfully. I then asked for her manager who informed us that the flight was cancelled and rescheduled to an earlier date. Zero phone calls, follow up emails essentially no effort from airline or staff to inform us that our time sensitive international flight had moved dates. After asking the manager to help us find an alternative way to get there before our cruise leaves the port the following day she told us maybe we could get on one tomorrow. Which would do nothing. The ship would be gone by then. We had to ask her to drop her condescending attitude several times before she walked away. We stood there for an hour while the manager essentially ignored us and offered zero condolence or help. After discussing our options between my boyfriend and myself we thought maybe we could catch a flight to another port and catch the cruise ship there, try and make the best. They offered some quotes on other flights to New Zealand and they wanted to charge us $800 EACH on top of the $1,800 we had already paid... don't worry it gets so much worse. We decline that laughable offer demanded refunds for this garbage experience in customer service and general quality of business. Round two, we still had time to make a good portion of the rest of the cruise so we bit the bullet and bought tickets to Auckland via New Zealand Air which unfortunately is operated by United. Fool me once right... We attempt to check in again bare minimum and attitude from all staff, one woman even screamed at the woman assisting us "when do I get my break, where the hell is the other shift I wanna go" very professional! Get bags checked security all the routine stuff now we're on the plane from Houston to San Fran (flight 9208) for an hour layover then from SFO to Auckland (flight 9817)! Finally good momentum things going our way a little bit of relieve! Halfway into my Zzzquil induced slumber we get the announcement we are making an emergency landing in Hawaii, a pilot fell sick and needs to land. Ok fair, not ideal I get it but let's just drop him off and get our very eager butts to New Zealand! Nope. We land, we wait. First announcement "hey guys give us 30 minutes to swap flight staff and we will be on our way!" Ok not ideal but no problem. "Alright 30 mins was optimistic maybe an hour..." and that's when I knew we weren't taking off any time soon. We landed here in Hawaii at 3 am, we have all de-boarded the aircraft miserable, hungry, tired. According to the ass clowns of United we should take off around 10 am on a different plane, different staff, probably different seats maybe even the wrong destination who friggin knows at this point. The only thing offered to us for this colossal inconvenience were some bull shit vouchers we could use at the airport. I've got news for you sweetie it's 3 am and there isn't shit open in the Mahalo butt fuck airport. United you can eat my ass you can bet your butthole you will never see another dime from me or my children or my children's children. Cherry on top were going to miss the port again so now our one way ticket to hell leaves us stranded. The brain damage and sheer expense of this all is mind blowing. Thank you for ruining our trip... TWICE! And not to be completely petty but we asked very politely for head phones several times during the flight and were given them shortly before landing. Just complete disregard for anyone. Next time just punch me in the face and drag me off the plane, at least y'all are good at that! read more

Hello, I've flown on your airline for our family vacation to Hawaii. On 6/30/14, on our return trip back to Richmond, on the last leg of our trip flight #5797, there was an attendant named Robert Garcia, employee#7047701who made our trip home beyond unpleasant. First of all, our return flights were cancelled so we were booked on different flights. Not sure if that changed our seating arrangement however, on the flight 5797 on 6/30 from Newark to Richmond, our assigned seats were all separate. That is a problem being one is a 2 year old daughter. When we boarded the plane, my husband asked the flight attendant to help us sit me and my daughter together. Robert Garcia told him "you'll need to politely ask other passengers yourself to switch with us". When we had difficulty because there were other families trying to do the same, he went back to talk to him. Robert told him again that he needs to do it himself or he'll have to "suck it up". My husband got irate at that time and started talking loudly. To that, Robert added "I'm going to call security if you don't stop talking loudly" and still did nothing to fix the problem. What do you expect us to do? A daughter not even three years old to sit next to strangers? After a few minutes of altercation a female flight attendant by the name of Erin came in and immediately took over. She was efficient and quickly took care of two families to be able to sit with our children by asking a few volunteers to switch seats. It was beautifully handled and as is should have been to begin with. I asked him for his name so that I could later contact you. He gave me his name as well as employee number in passing, speaking quickly and sarcastically. I also took a picture if him while he was doing the safety briefing and to that, he immediately blasted me on the microphone that if I take a picture if him he's going to kick me off the plane. I said, "really?" and he replied on the microphone "REALLY, YOU BETTER DELETE IT RIGHT NOW". I asked why and he replied, "you're not allowed to take my pictures, that's why". All of which over the intercom for everyone to hear. During the drink service he attempted to apologize however, I told him that I think he's handled the situation poorly by not being willing to help seat a child sit with her parent (times two!) and to tell him that he needs to ask himself THEN to say that he needs to "suck it up" when we had a hard time. He told me that all he said was to wait and deny that he hold my husband to suck it up. He just said "that never happened" and quickly moved on to other passengers. I also overheard him talking to other passenger rudely when he began the beverage service. He asked "do you want something to drink? yes or no?" "You just need to tell me yes or no, that's all you gotta say". This passenger later gave his name and phone number to the police officer voluntarily to offer to be a witness for Robert being rude and aggressive with the passengers. When we landed, we saw that he's called ahead to get police onsite. Once we made our statement though we had a number of people voluntarily stopped and waited to give their names & phone numbers to be our witnesses that he was the one being aggressive, not my husband. We'll have a police report number available once the officer completes the report. This last leg of the flight was a terribly stressful way to end out long trip and dampened our beautiful vacation memories. I would tell everyone about this incident, tweet, Facebook, Yelp, and other media available to not to fly United for your customer service is beyond terrible, but offensive. Robert Garcia should never be in a customer service business with his combative ways and because of him, I will NEVER fly United again. For him to have the audacity to call police on my husband while he was the instigator of the problem YOU created to begin with is beyond my understanding. Please take proper action before your entire reputation goes up in smoke because of one rotten employee like Robert Garcia. Please feel free to contact me either at work, cell, or either of my emails. Thank you for your time. Sincerely, read more

Val Noles, an employee working for United Airlines at the check in counter at Dulles International Airport, went above and beyond what I expected. On Saturday June 2, Ms. Noles assisted me in purchasing a one-way ticket to Kenya after I missed a flight on another airline. I greatly appreciate Ms. Noles' determination and customer service. My flight was a success and I feel my story is with sharing. Respectfully, David Norman confirmation number ABCC9E read more

***United Airlines' service on Los Angeles to and from Honolulu is noticeably friendlier than most service I have experienced on United Airlines flights; it is a long flight though and overhead screens playing movies/TV were surprisingly not available going to Honolulu or coming back from there*** A flight from Los Angeles to Honolulu is, of course, not an international flight. It is not, for the most part, really close to one in terms of travel time /distance either. The flight is over 5 hours, which is around the same time it takes to get from Los Angeles to Boston. Because of that, there is not really a need to offer a meal on this flight so this United flight is very similar to other long United domestic flights. I did experience a few differences on my flight from Honolulu to Los Angeles though that might be due to the specific airplane I was on. The plane on the way to Honolulu featured, I believe, 9-10 seats across the row in economy (2 seats by each side of the airplane and then 5 or 6 seats in the center). Maybe because of this, the in-flight experience was a tad different from most United domestic flights I have taken. The overhead space seemed much more spacious. Each seat came with a blanket and a pillow. My flight back to Los Angeles was the standard United airplane that I have taken to Chicago, New York, Boston, Denver, etc. On both flights, there were no overhead screens. On the flight to Los Angeles, there was no video entertainment of any kind. On the flight to Honolulu, United was offering a beta version of their streaming video service. Passengers with a mobile device and the United app could connect to United's in-flight streaming video service, which provided on demand access to probably 80 or so movies as well as a few episodes of popular TV shows. While the movies were not as new as the standard in-flight movie shown on most domestic flights, this United flight did have a good variety including action films such as the Iron Man movies and The Dark Knight Rises to comedies like Ghostbusters to classic films like The Godfather and The Godfather Part II. Overall, the video experience was very good. It was free though I am not sure if they are going to charge passengers once United rolls it out as an actual service. I loved the variety of movies offered even though some movies could not be played. Picture quality and sound quality were both good enough though the picture resolution was definitely a notch below most digital video today. United did not edit any of the content, which was surprising given that some passengers might not want their children (or even themselves) to see some of the visual content that can appear on the mobile devices throughout the cabin. I did try to purchase the Wi-Fi internet service on the way back to Los Angeles, but that was completely unusable. I am glad I was unable to purchase the Wi-Fi because the coverage seemed very spotty (I was only able to get on for a second, but the connection was lost before I could make the purchase). Service on both the flight to Honolulu and coming back to Los Angeles was fairly good for a United flight. The flight attendants seemed noticeably friendlier. Maybe due to the fact that I was going to Honolulu, but there did seem to be a few rowdy passengers on the plane. United service between Los Angeles and Honolulu is good. The flight was also comfortable enough. The in-flight experience though was fairly similar to a domestic flight. For those seeking a more special in-flight experience because it is a long domestic flight or because the plane is going to Hawaii, they may want to check out other airlines first like Hawaiian Airlines. I am not sure what the parking situation is at Honolulu International Airport, but I imagine parking there is expensive like other airports. read more

SO! As most of you know United has merged with American Airlines. I have been on the phone with United's customer service department a lot this week in an attempt to book my flight home. Now, I know I said I wouldn't fly them again if I didn't have to.... but unfortunately, I do have to fly with them (insert long, unrelated story_______). I think the people working are currently overworked and underpaid from the sound of it! Out of the 4 people I spoke with, only one was kind, accommodating and genuine. I would also like to add that some of the rules have changed since the merger. As most of you know, I have an English bulldog who travels with us from the US to Europe. HEADS UP DOG TRAVELERS...... before booking your flights, call and/or read the new animal restrictions on the updates website!!! I had a rude wake up call when I booked last week and found out yesterday that United no longer fly English bulldogs (UNLESS that are 20 kilos or LESS than 6 months odd). Just an FYI since I will now have to pay through the nose to send the dog on his own and have him stay overnight in a animal lounge $$$$. If I can help people save some mulla, I'm gonna darn well gonna try!!! read more

I'm currently loading on a flight from Hawaii to San Francisco. An elderly woman just loaded her bag into the overhead bin. After lifting her bag into the bins, she kindly asked the flight attendant to close the bin for her. The attendant just looks at her, says in a flat voice, "We don't do that anymore," and walks off without a second look. I know airline service has been getting slowly worse, but this was by far a new low. read more

United Air Mile- did not want to lose miles, so we planned a trip to neighbor island of Lanai by Island Air. Long story short, I had spent way too much time on a phone to make it work, and it worked out perfectly after all. Tip: Make sure you have a correct ticketing number. You think the confirmation number/code is enough, but your confirmed flight might not be ticketed. It was impressive how call receivers do not pay attention to details. YOU need to be in charge of getting necessary information. So you don't get stuck at the check in counter. rate: 3.5 read more

I will never fly United Again. If you care about your family and friends you would not let them fly United either! They charged me twice for a ticket but are insisting I used both (on the same day and flight no less). They refuse to refund me for their mistake. Their service is horrible and the fact that they make the customer pay for their mistakes is just unprofessional. They are not the friendly skies. read more