Flew from San Francisco last night on their 737 coach. I know, shouldn't have. Most uncomfortable flight in my 65+ years. Too bad. Not going back from Honolulu on same airline. Very disappointed. read more

They charge to change seats. The app said upgrade to economy plus but it was not. Nothing plus about it. Also one flight attendant kept bumping in to me even when I was completely in my seat. If I moved any more over I would have been in the other guys lap. There app is crap. Hard to navigate not very easy to find info. Very dissatisfied. Dist time and last I use united airlines. Also pre purchased snack box and a drink never got that either. This was a flight from Denver to honolulu on October 20 2022 read more

The process was painless and seemed easy enough from getting to the area to passing security, finding our gate and boarding. Everyone was helpful. Yet, most of all the customers where patient and orderly. I think it's a Hawaii thing. read more

UA252 from HNL TO IAH. 29 June 2022. The plane is delayed an hour. I board at 730 pm with delayed scheduled for 0830 departure. They wait for a connector from Guam We leave at 845. So I've been on the plane for an hour. I see flight attendant distributing head phones in economy. But he doesn't come to my side of the plane. So I ask another flight attendant for one ,She smugly says. Oh premium plus. You need a special head set. Duh ! So are you getting one for us ? I ask another flight attendant He said will get you one after take off. Another hour goes by. No head set. So it's over 3 hours now they are serving dinner. No head set. I hit the flight attendant button twice. So ignored .... Ok WTF ? Really. I don't think I'm being unreasonable with my expectations. Friendly sky's ha! Lordy. read more

Good morning, First, our hotel in Hawaii called Ilikai Hotel Luxury and Suites send us a email on Sunday stating, they will be closed for the month of December. No vacation due to the pandemic. Understandable. So, we contacted United Airlines to inform them that we will need to cancel the trip, due to this reason. We spent $920 on tickets and we were told today that, we are not receiving none of our funds spent, in return. If this is how United Airlines does business, I will never utilize their services again. I feel like we were robbed and after being furloughed from my company and my fiancée dealing with endometriosis the past few months. This is the lowest of the low. read more

Very very poor customer service. 4 months ago they broke my grandsons brand new stroller. Said it would take 6-9 months to get money after filing a claim. Fast forward to this trip- the lost my grandsons car seat. Tried to put my 25 pound grandson who has always been real facing in a booster seat for older children. We will NEVER EVER EVER buy another ticket from United. read more

Plane was on time but we had to wait for several people making connections . Only a slight delay. We were pleasantly surprised with upgraded seats. Our flight attendant was excellent. He explained well and and made a great judgement call not to wake us for breakfast. We were much more tired than hungry. Overall, a great experience. read more

This is probably the worst airline in town! If you want your schedule to mess up, this is the airline to do it. The service is bad! Everything you heard is true! From dragging you out from the plane to killing your dog! Every time I go its always delayed! Now its 6 hours delayed and they cant even waive my check in bag. This airline is ridiculous read more

United Airlines - Delayed as always! - Airlines Near Me - Honolulu, Hawaii

Trash company and trash airplane The outdated flight staff and the cabin is just few reasons why I would ever fly through United. The made me pay over charges that were never mentioned Plus I try to book a flight and the online price for my seat 250$ When I called and wanted to book with them the lady told me 1600$ I questioned myself but I had screen shot the ticket Long story short the lady figured a way to change the listing online and made the 1600 For economy. Do not fly with this a carrier read more

My husband spent 58 minutes on the phone trying to clear their mess up. His miles were going to expire at the end of April unless he booked travel before then. He flew on United to Singapore ending of March and returned on April 6. He was never credited the miles even though his mileage number was input for the flight. Instead they canceled his account and he lost all his miles. When he called he was on the phone for almost an hour because Maria was asking so many questions. He had to give all his info again and she wanted him to send a copy of his drivers license (which he didn't know how to do) to confirm his birthdate. Then in the end she gave him an old mileage plus number instead of the new one United had given him when they changed our numbers. It was their mistake, it shouldn't have been so difficult to fix. Flying on United was great but can't say the same for customer service. read more

This airliner is terrible. I'm currently on the tarmac waiting to leave Honolulu. They have delayed this flight 4 hours now. I have a car service waiting for me in LAX which I will have to cancel and Find a new ride home. They do nothing to make up for there horrible scheduling mistakes. Stay away. Fly with Alaska or American Airlines. read more

United Airlines - Flight is 4 hours delayed. Still in Honolulu. This is a horrible airliner. - Airlines Near Me - Honolulu, Hawaii

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Whatever you do do not get scammed by United like hundreds of thousands of people have been do not buy into their 1K or global status. It is a total scam. They will tell you you get to upgrade but unfortunately when you try they're not available it is a total total scam. United Airlines is a horrible airlines stay away from any upgrade programs. read more

I mean what can I say. It's a regular airline. I wasn't unhappy with the flight or the employees. It just wasn't like super fancy. But I'd definitely do another one of these flights. Satisfactory. But seriously flights are like pancakes, all exciting at first but by the end you are sick of them and want to leave read more

Lmfao, I don't understand how United has more than one star. On our 5 hour flight, my wife, pregnant, asked for her WATER bottle to be refilled, the Flight attendant said and I quote "I can't do that, you are going to wait for the cart to come, you should have brought more water with you if you need it," it was an hour before the cart made it to us. In hindsight, I should have packed more bottles to refill at the airport in addition to the 1L bottle I had brought, but who knew United would be stingy about their water to the point that they would risk pregnant women getting blood clots because of dehydration on a plane? If there were other airlines to go to our destinations I would, but stuck with these unprofessional baboons until a new airline becomes available. read more

Wish we would have read reviews before booking a last minute emergency flight to California since Hawaiian Air was sold out. First and last time flying United Air! Flight was delayed by an hour which is fine we know stuff happens. We finally get boarded and take off almost 2 hours late. We ask the flight attendant for a beverage and she says they are not serving yet. This is the first time we have ever heard that in first class. Hawaiian Air greets you with a beverage in first class when you board. Okay no big deal. Then finally the attendant takes our order. We ask for another round and guess what? She says that beverage service is over!!!! WTF are you kidding me? You were late to take off and start and then you end beverage service early? HMMMMM....Then we ask for wi-fi access to get some work done since there was no more beverage service. She said it was $50 bucks to access wi-fi. Pretty steep but okay we needed to get some work done so we paid the $50. None of our devices would connect or work with the wi-fi so we asked what the issue was. The flight attendant then says to us that the wi-fi won't work while we are over the Pacific ocean??? WTF???!!!! Seriously?? You didn't think to tell your passengers that the wi-fi won't work during the entire flight since we will be over the ocean pretty much the entire flight? What an absolute joke of an airline company. Thank goodness our return flight is Hawaiian Air! read more

United Airlines - Airlines Near Me - Honolulu, Hawaii

I've been a loyal United mileage plus member for 15+years and always travel in business or first and pay full fare. I travel with my entire family and we save to afford the seats. Our last trip from San Fran to Honolulu, (December 30 2018 2:15 flight) I was informed our seats were changed without notification possibly bc of a plane change. I normally am not one to grumble but when you purchase your seats almost 12 months in advance at full price and are not given notification, nor kept together as a group, you can imagine my frustration and anxiety. My minor daughter has a disability (several.actually) which makes traveling sometimes a challenge and so it's imperative I am next to her to attend to her needs. Nevertheless, I called as soon as I realized the seat changes and informed customer service that my minor daughter was in a row by herself. I further discovered we were scattered across the first class area. Customer service informed me that they could not make seat changes, even after speaking to a supervisor. They suggest I ask the gate agent. I went to the gate as soon as we landed and eventually spoke to two gate agents. They suggested I ask one of the passengers to switch seats! Omg! I lost sleep over this seating situation for days before out flight which ruined the end of our 10 day vacation. To add insult to injury, my boyfriend overheard the attendant who made the announcement and heard her say "a mother is requesting to sit next to her daughter who has special needs..anyone willing to volunteer their seat? And then whisper to them "if its true. " He also said he saw her make an snarky face as if I was not telling the truth! I have never felt so insulted, railroaded humiliated and felt treated so badly by this airline, which I have always recommended and been most humble, loyal and grateful. I am saddened by the way United Airlines has chosen to treat us and even further disappointed of their disingenuous, callous treatment of our legitimate concerns and lack of reaction of our circumstance. Their insensitive response should be an affront to the disabled community. Furthermore, their lackcidazial attitude to help accommodate those with disabilities is shocking and inexcusable. I'm very surprised they have not been sued by the ADA. Think twice if you think you will get what you pay for. This was over $8000 in airfare, paid in advance and we were treated like garbage. Feeling like a helpless victim and ridiculed is no way to fly "the friendly skies." read more

United Airlines - Airlines Near Me - Honolulu, Hawaii

I would put zero if I could. This is the worst flight experience I have had in my 52 years! We have been waiting at the airport since 10pm last night and they kept delaying our flight and then cancelled it at 3:15 am. Now are 8 am flight is delayed. Best case scenario it takes us 24 hours to get to Denver, a 7 hour trip. I will not every fly United again. read more

Let's talk about why United is about to be your new favorite, did you know that they now have a muliti-city booking feature on their website?? My last ticket went like this, Honolulu to Newark to Denver to Colorado Springs to Denver to San Diego to Los Angeles to Honolulu over an 18 day vacation. It was one ticket for $809. I did upgrade parts of the ticket including a First Class upgrade on the nonstop Honolulu to Newark part of the trip. First class can definitely be a mixed experience because you might not get any sleep but that's another story all together. Overall, it was an amazing experience. All flights were on time and all bags arrived safely to ALL destinations. read more

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Flight UA1221 -- Keela? To describe her she was dark skin tone, baldish, with blond hair. The rudest flight attendant I have ever encountered. I have never even encountered a rude flight attendant until today Flight UA1221 from Honolulu to LAX. She needs lessons in hospitality. As a hospitality manager myself, You cannot prioritize one passenger over another. You have to treat everyone the same and with respect. 'Keela?' is in the wrong profession. I am going to escalate this situation and am looking forward to hearing back from United Airlines. I'm in shock over how unprofessional this situation was. Just so much unnecessary attitude. Someone who behaves like her should NOT be a flight attendant. read more

Yelp 365 Challenge x 2 178/365 If I had my choice, I'd fly Hawaiian Airlines especially since they fly to the east coast. However, my company has a contract with United and I couldn't request Hawaiian Airlines :( I always wondered why my boss specifically requested to fly United whenever it came to business trips. I had my answers when I flew to the east coast last Sunday. -No delays -Upgrades (for a fee) -Great iPhone app to view your reservations, seating, check-in These are just a few things that helped a lot as I was preparing to board. I'm unable to comment on their food especially since the flight attendants bypassed when I fell asleep en route to San Francisco. So, guess who was starving when we landed and bought a $15 cheeseburger with fries to scarf down on the connecting flight to Baltimore? Anyhow, the connecting flight was better and much more lively because the pilots must have known that the passengers flying on that flight would not have access to listen or watch the Super Bowl. So, they decided to provide updates every 30-45 minutes. In addition, the flight attendants were always making sure we were all right without being intrusive. As we circled Baltimore preparing to land, we noticed fireworks going off, which meant only one thing...unless there were a lot of 49ers fans in Maryland but we knew the Raven's won. The man sitting next to me looked so sad though. We landed smoothly and disembarked right away. United, although Hawaiian Airlines is my first choice (call me bias), you will always be my second choice. You almost left a bad impression but your pilots and flight attendants on the connecting flight boosted you up, showing that customer service is important and they were conscious that majority of us were silently bemoaning the fact that our flight time was the entire time of the Super Bowl to where they relayed updates. Now, that's going over and beyond! See you again at the end of March! read more

This was not the most enjoyable experience of my vacation. I must say the agent at the ticketing counter was the highlight as she helped tag and load my bags onto the conveyer belt with ease. That was about it for the positive side of things on this trip. Once we got past TSA, we had to walk quite a ways to the gate. It seemed to be down the hall, around the corner and into the next terminal. Not quite a marathon, but not easy to get to. Once there, boarding had begun and all of the 300 plus passengers were herded into a double door doorway to the jetway. There was a line about a mile long so we set up beside the line waiting to hear our boarding group be called. Also, it would have been overly difficult to navigate through the mass 'o people to get to the seating area. We could hear some muffled jargon going out over the speakers so I went forward to investigate. Although most of the line of people were intact, our boarding group had already gotten onto the plane. I gathered my family and started toward the jetway and the boarding agent. As I entered past doorway, through the mass 'o people, the gate agent started calling the next boarding group. She saw me approaching and changed her announcement to "anyone else in boarding group __?" I waived my hand and boarding pass as others soon followed. I presented my boarding pass and she rudely stated, you go through over here, as they had two entry areas for the larger, wide body aircraft. Anyway, the flight itself had some random noisy staff that kept making announcements to sleeping customers as if they were being given stipends for each beverage or snack sold. My flight out was already documented and reviewed so unfortunately I think the rating holds true for the airline in general. Keep on Yelp'n! read more

Its pretty easy. Just follow their step by step process. Every airport is probably different, but it's pretty chaotic at LAX. First you sign in. Then go back to have your luggage checked. From there you go the line to turn in the luggage after getting it checked. After that you go TSA to go through their security along with getting your carry ons checked. after that you go to wait for your group to be called and from there get to get your ticket scanned and go in to the plane. It's definitely a process and they make it a bit too much with having to go from one area to another. It's not a smooth process and it totally could be if it was organized better. Of course it doesn't help with a bunch of people in the samr process as you. Chaotic. Once you get on the plane it's pretty smooth. Follow directions provided like putting carry-ons in the storage above you. If you want to pay extra you can get alcohol and it is in cute mini alcohol cases. Otherwise, soda and water is free. You can also pick to have a snack. You have to pay extra, but they don't look like they taste bad. You can have juice too. The flight attendants are nice and cheery. The bigger planes are much more manageable. The smaller are tougher, but, luckily they are also shorter. read more

I have no idea what people are talking about in the other reviews. I've had some pretty bad experiences with airlines. AA's flights are almost ALWAYS delayed more than a FEW times in one travel. I travel at least 3-4 times a year. And this experience was not that bad. Ok, so -1 star because they were a little anal about carry-ons. 2 max, they must fit in their sizer. But if it doesn't, they'll still check it in for you and make sure it gets on the plane, no charge. I didn't have an assigned seat, but when I went to the counter... they gave me Economy Plus. Loooooved the leg room. (; Boarding was pretty smooth. And the flight attendants made sure everything went efficiently so we can depart on time. I loved that they were hustling. They only offer 1 free beverage, everything else had a price. Unlike other airlines I've been on... they make sure you're entertained. They showed 2-3 TV shows, a movie and a documentary. Kept me busy my entire 5 hour flight from Honolulu to LA. It was quite cold, but you can turn down/off the air vent on top. But then again, what airlines aren't freezing? lol Flight attendants were pretty nice despite the reviews I've read. Very accommodating and come quite often to pick up rubbish. The bathrooms were pretty standard. But all in all, a good flight. (: Happy flying! read more

Horrible! Business or First Class (Local) 1) No Lounge Access!! 2) No Priority Pass 3) Seat little bigger than economy seat! No reclining same as economy seats! But expensive! OTHER AIRLINE IS BETTER!! read more

The most uncomfortable seating I've ever experienced. 6 hour flight that felt like 20. Planes appear to be old and a bit unkempt. And, they're actually more expensive due to the add ons. Never again. read more

My experience with United/ANA to Japan are usually great but this was my first time traveling to the mainland (domestic) with United and it was disappointing to say the least. No screen for entertainment, must use own phone w/ United app. 1 charging outlet for 2 seats, 2 charging outlet for 3 seats. Destination: HNL to SFO United at HNL: Departure was great. On time. Upon boarding all overhead storage was open and we were directed to close it when it's full. Free cookie for economy and drinks. All other food items for purchase. Arriving at HNL, our luggage was on the carousel within 20 minutes of touch down. United at SFO: Upon arrival, we waited 40 minutes after touchdown to receive luggage on carousel. Departure was delayed by 1 hour 45 minutes. They left water bottles and snacks (chips/chewy bars) out at the gate for free but did not announce it so many customers were confused if they could take it or not. Boarded the plane (Group 3) and all overheads were closed. Wasted time having to open overhead to make sure it's empty to put carry-on in. Was given pretzels and drinks free in economy. One lavatory had urine all over the floor and every time someone opened the door you could smell it (I sat 4 rows away from lavatory and wore a face mask) Going to avoid flying United domestically at all cost. 3-stars mainly for my experience flying internationally with their Star Alliance partner, ANA. [100 Yelp Review Challenge 2018: 45/100] read more

I can't even believe they are still in business!! Worst airline I ever flown. They dont have their you know what together. They were delayed and all they can say is that if youre connecting sometimes they wait and sometimes they dont? And shurgs?! And upon arrival the captain doesnt announce anything nor tell us where we can connect a flight. nada!! That me and my hubs and 4 other groups of ppl miss the flight last night! One star for having them place us in a decent hotel, gave us a $50 food voucher and a round trip cab ride to and frm the hotel. I cannot believe that the airline doesnt see that they are spending sooooo much money on fixing ppls layover issues. Smh read more

I used to avoid United if at all possible due to their historically and infamously horrible customer service and food. History is changing due to management waking up to what I presume has been obvious to millions of fliers, their reputation was sorely in need of repair. On a recent flight and with recent customer support I am pleased to report that their customer service is radically improved and food on a first class flight was excellent. However drinks were somewhat stingy relative to their competitors. What puts this review at 2 Stars rather than higher is that I am deeply offended that a first class ticket does not enable complimentary access to their lounges! This vs their competitors who I will still choose over Their competitors when flying first class or business class into United changes this offensively restrictive lounge policy. Oh yes, and paying $59 (or approx) for access to a lounge on top of a first class ticket is no consolation. $59!! read more

Prob the worst airline I have ever been on. Not only do the constantly delay their flights, but they go over their estimated time of delay. When trying to follow their own policies about changing flights, they tried to charge me 800 dollars. Never again would I go on united airlines ever again. read more

I was traveling witt my 2 daughters and husband and we ask the front desk if we could all seat together, since the flight didn't look full. The person in the front desk didn't even check the computer to see if there was availability she just stated that we had bought the basic ticket so we could not make any changes. I told her that they had no problem helping us at the other airports but she said that she was a team leader and she was not going to make any changes. It makes me very upset because it is really hard to travel with children and it would be nice if we could all seat together so we could help each other. I will never travel with this airline again. read more

I've flown United from Hawaii to the mainland and also from Hawaii to Asia several times over the past 30 years. The sad reality for those flying to or from Hawaii is that you don't have a lot of options in terms of airlines. Because Hawaii is a vacation destination, airlines tend to pack a lot of people on flights coming and going to Hawaii. Also, if airlines configure their airplanes to fit more people,they tend to do it on the planes they use going to Hawaii. People coming or going to Hawaii are usually on vacation and don't seem to get as agitated as on other routes. Maybe we don't mind as much being packed in tightly? I think Hawaiian is the best airlines to/from the mainland and not bad to Asia. United used to be okay but like all airlines, they are trying to make money when they can (and when fuel is cheap) and the way to make money is to squeeze as many passengers into a metal tube as possible. We flew United from Honolulu to Denver in July of 2017. I think United is the only carrier with a direct flight from Honolulu to Denver. It was a red eye flight that left around 8 p.m. and arrived in Denver around 6 a.m. The flight was around 6 hours long, which means it's short and it doesn't give you a lot of time to sleep. The plane was a 767 with the 3/4/3 configuration. I think United recently changed its 767 configuration on flights to and from Hawaii from 2/5/2 to 3/4/3. Do the math. They squeezed another seat into every row. Not surprisingly, the seat seemed really narrow. I paid extra for economy plus seats but unfortunately, they were pretty narrow. I believe economy plus seats have a few more inches of pitch but are the same width as regular economy. The extra legroom was nice. I was sitting next to my wife and son but I wanted to avoid having to crawl over their legs to get to the aisle if I needed to go to the bathroom. You can buy various food on the flight. I have no specific complaints about the flight or crew. It's more the narrow seats that bum me out. Check out an interesting video on Youtube "The Economics of Airline Class" by Wendover Productions about why the economy class experience is so miserable nowadays. It's depressing but the only way to avoid this experience is to pay a lot of money for business or first class. I don't have that kind of money so for now, I'll just grin and bear it. read more

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We booked a flight using our family's United explorer credit card, had some issue with the card as it was previously booked under another card. The manager Doug Oshiro came over reviewed our paperwork that showed the issue, he said sorry he doesn't know how old that paperwork is and would not fix the issue #talkaboutcustoneraervice #unitedairlines read more

United Airlines - Airlines Near Me - Honolulu, Hawaii

United is still humping over the water and coast to coast. Every now and then I'll come across an it's-all-business flight attendant or counter employee but for the most part, everyone is still friendly. Honolulu red-eye flights are tough. It's late, people are sun burned, tired and grouchy and the flights are always packed full. But these crew members flying overseas are usually the most senior and take the best care of us. I try to fly United every chance I get to rack up my frequent flier miles. It used to be easier to use and cost less to upgrade. When you're flying across the world, an upgrade sure is nice! It seems the company overall has adjusted to the merge with Continental- everyone seemed disgruntled for a little bit and don't say I can blame them. Things are looking up now. I hope they all get to keep their hours, benefits and retirement. read more

Ugh..I pretty much hated the flight. I flew business class from SFO-HNL. I had a similar flight last year but the seats in business last year were single cubicles, with personal entertainment screens, a desk for your computer, and a lie flat sleeper. When booking I asked the agent several times for a plane with the same configuration because the seat maps were a bit hard to interpret. Do I need to tell anyone that the agents don't know the products. They assured me over and over that it was the same. Of course it wasn't. This year the seats were two by two. I sat next to a very nice woman but nice doesn't matter when it's trumped by being squished. The people in the row in front of me were just about in my lap and if that wasn't confining enough they opted to recline their seats - why not if it makes them more comfortable? The food was your standard inedible. And to top it off there wasn't any entertainment. It wasn't as if the entertainment system was faulty or broken, they just don't offer entertainment on some flights, at least that's what the customer service agent told me when I called to complain. Don't you think they have a moral, legal, and ethical obligation to tell you that it's an entertainment-less plane when you book your flight. Lastly, I had problems getting the Wi-Fi to work so I couldn't open my kindle or podcasts. Lucky for me I couldn't sleep the night before the flight so I did what any red-blooded American would do, I sawed logs all the way to Hawaii. Pro tip. One good thing about United is that if the fare goes down within 30 days of your booking you can request an adjustment. They don't give you cash, they don't refund your money to your credit card, but they do give you a travel credit for the amount of the refund. I now have a balance on United that I need to use in a year. I'm still trying to decide if a credit on United is a good or a bad thing. read more

Wtf ! too much waiting...all the damn time!!!!! Grrrr On November 1, 2011: WORST DAY EVER. Just finished my relaxing vacation in Las Vegas, and flew over to LAX, then to SFO. The layover was originally 3 hours. Then it got pushed back another hour, then nearly three more hours after that! When 7pm rolls around, all the passengers are informed that the plane has been downgraded because of mechanical failure, and more than half the passengers will be bumped off. 9pm comes around, still waiting for my name to be called. They have called a list of names to get a flight to Maui from SFO the next morning. The next list after that flight was booked were volunteers to get a flight to LAX then HNL the next morning. Reluctantly, I volunteered to stay overnight in SFO (free hotel, shuttle, $15 meal voucher, $400 travel credit). Waited for the shuttle in the cold for over an hour! Glad there was no BS the next day!! Few months later, I decide to put the voucher to use. Vouchers cannot be redeemed online. If you find a cheap flight on the United Airlines website, write the flight number and times down...then call the Reservations hotline. After you are done talking with the representative, THEN you can redeem/book with the ticketing agent AT THE AIRPORT. Might I add the employees do not possess strong people skills, or computer skills. The whole process was a total P.I.T.A (pain in the a**)! The flight attendants are really nice and friendly. This review is directed to just the check-in and ticketing agents. I am just glad my flight is now booked and I dont have to fly with them again... unless I am forced to, once again. Total time wasted=unforgivable. read more

United Airlines - Doing what they do best:making people mad! - Airlines Near Me - Honolulu, Hawaii

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If I could rate this airline a o I would. They charge for everything and when I said everything is everything. Like they charge for carry-on baggage, for seating next to your husband, for food, for everything separately so I won't use this airline again read more

Awesome customer service! My wife was sitting at the gate waiting to board when she realized she forgot her medicine. Since we live very close to the airport I told her I can bring it to the airport. She spoke to a United airline's representative and they said give us a description of the person bringing your meds and we will meet them at the counter. As soon as I pulled up to the curb and started walking towards the counter a UAL rep immediately recognized my attire and ask if I was dropping off meds I said yes and she immediately sped off to get the meds to my wife waiting to board her flight. Such great customer service! read more

I have posted this review several times because it keeps getting deleted. United Airlines Ticket and Gate Agents in Honolulu Airport are terrible! Those folks need customers relations training desperately. Their system is so antiquated it's beyond the dinosaur ages. United Ticket/Gate Agents were ridiculously incompetent. With today's technology there's no excuse for losing passengers luggage. I have reached out several times to get someone with a shred of human decency to compensate and take responsibility for the chaos and traumatizing incident my family endured while attempting to vacation in Hawaii. But personnel with United is unresponsive. How does United Officials ignore the fact that my boarded luggage has been lost 3 times within a 1 1/2 to 2 year period? Then how do multiple government agencies ignore the fact that a disabled elderly person has her Service dog stolen inside the airport, from a secure tickected area, at 5am on June 1st, 2015? The shameful truth is the only people present at 5am on the morning were two men from housekeeping. Process of eliminatation points to the janitorial crew as the thieves or dog nappers. Not only was the dog stolen from that secure ticketed area at the United Airlines gate. Other personal carry on property was stolen as well. So that was clearly a case of grand larceny. Again, NOTHING has been done to show any kind of remorse for all the emotional/physical pain and suffering. That whole ordeal has been a nightmare. One I wouldn't upon anyone. Not even the heartless monsters at United Airlines and the other government agencies. Our trip was ruined, I am left with tremendous financial burdens from a non-vacation and there has not been any accountibility for all the trauma endured while detained in Honolulu. This was the trip from hell, I have never experienced anything like that madness. read more

United Airlines - Scooby, Service Dog was stolen at United Airlines gate Honolulu Airport. By the grace of God, thieves returned him 3 days later. - Airlines Near Me - Honolulu, Hawaii

I hate United. They delayed our flight by 4hrs without notice. Then they had the nerve to still be an hour behind schedule.

Very unhappy. Booked the tickets months ahead. On both flights they switched our seats! We have to sit apart 5 hours both ways! The plane is old and crappy. Two rows ahead of me the seatback literally broke off and the guy had to sit upright without back support. Thank you for being the lowlight of my Hawaiian vacation and teach me patience. I would avoid United at all cost. read more

United Airlines - "Modern" equipment for the Star Alliance. - Airlines Near Me - Honolulu, Hawaii