Great customer service Tellers are very helpful and…read morecustomer oriented Thank you for the great and high level of service

I hate coming to this branch - the service is terrible you can stand in line and still be skipped…read more they prioritize Buisness clients over someone who's had their account for 26 years This branch needs to change management- When I was closing on my property and needed to wire money for closing the deal they said I needed an appointment I went to Patelco credit union and had it done within 10 minutes Choose a different bank

As a member since 2009, I want to thank you for making it easy to close all accounts with Wells…read moreFargo.

I've been a Mt View resident for 30 yrs and I've had to utilize this branch for banking including…read moresettling estates for my parents back in 2007-07. I recently lost my oldest sister this year and again they were helpful in resolving my sisters trust including accessing a bank deposit box that wasn't utilized since early 2000. Both Hansen Lee (MtView) and Sanjeev Kumar (SF) were so helpful in assisting this transition of trust and accessing a box to access contents. They have always been extremely helpful to me with all services and transactions! Thank You so much!

Stellar fast and competent service by Ruben at this location. I really appreciate the effort he…read moretook to be helpful. Pro tip: Their entrance is not facing the street. Also they have an ATM inside the building too for added safety.

While the outside of this location looks old and run down, the inside seems clean, modern and…read morecomfortable. However, you can't judge a book by its cover...the service is lacking. There was only one "banker" working, but several other "helpers" who job is to stand around and continue to reminded me that I would "still" need to wait 15 minutes.

I recently opened my first account with Meriwest, and I had an excellent experience. Maryam…read moreNazarlazarordshahi assisted me throughout the process and provided outstanding customer service. She genuinely cared about my banking needs, patiently answered all my questions, and made sure I fully understood everything before completing the process. Maryam was professional, knowledgeable, and incredibly helpful. I truly appreciate her support and highly recommend working with her.

I had such a great experience at Meriwest Credit Union! I recently became a new member, and Bridgit…read moreYang was the finance rep who helped me open my account. She was extremely kind, welcoming, and helpful throughout the entire process. She took the time to explain everything clearly and showed me all the benefits of being a Meriwest member, which I really appreciated. Bridgit made the whole experience easy and comfortable, and I never felt rushed. Her customer service was excellent, and I'm so glad she was the one who helped me get started. Thank you, Bridgit, for making my first experience with Meriwest such a positive one! Highly recommend!

We've had such a great experience banking here. From the day we opened our account, Cherry, the…read morebank manager, has always been so helpful and really goes out of her way to help us with anything we need. She's always so kind and makes everything feel easy and stress free. We've banked at other places before, but no other bank has compared to the level of service and personal attention we've received here. Overall, it's been such a positive experience, and we're really glad we chose to bank here. And if you're lucky enough to have Cherry as your bank manager, you're in great hands. Definitely ask for her!

RUN as FAST and FAR AWAY as you can!…read more After 2 years, The credit card service is a sham, shady big-dis-service. It took 3 weeks to receive replacement card and 11 calls. It took more than 6 weeks and 20 calls, 4 branch visits and still have NOT getting credit back to me. I was super disappointed that they may call back but requested 6 workers about provisional credit back and it is 5 minutes work yet it took 5 weeks and still NO ONE is working or responsible. Their ghost Kevin McCall - VP never returned calls and hiding behind his ghosting actions. You don't get any service but consume more days / months to get 5 minutes job done! NOTHING IS DONE PROPERLY and TIMELY! Their reviews are fake!

I haven't visited their bank as much but have visited the ATM multiple times. On most days I've…read morebeen able to withdraw cash without any issues but there have been odd days where they do run out of cash as well. Parking is easier to find close to the bank though

It's hard to know how to start reviewing this bank with it endless customer abuse…read more Try calling, using the online phone numbers? Good luck with that. "We're sorry . . . " recording. They're not. It's policy. Try reaching the so-called 'Customer Service.' Impossible, unless you bank online. I could go on, and on, and on, citing detailed personal experiences, but why bother? They 'too big to fail,' and we must just take what they have decided to give out. No escape.

Chase is the bank from hell. We are not customers. We are the people who have become the unwilling…read moreservants of Jamie Dimon. They accord this privilege only to a select few who meet their standards (you may think I'm kidding. I'm not. They withdraw services if you're too 'small.') The bank is not there for our convenience, to serve us. We are only suffered to serve it (well, Jamie). Why do I say this? I'm glad you asked. I had to deal with the bank, with which I have an account (checking, savings). The only access, other than driving there, is on line, except that I don't bank on line. No access. They offer NO WAY to speak to a human. Call the branch itself? Good luck with that. The on-line phone number is listed. Call it, and it says, via a recording, "We're busy. Call back." The . . . only . . . solution . . . is . . . drive . . . there. Jamie insists on it. He offers no other way. My 'thought-bubble' expletives have been carefully avoided. I don't want to give offense. Chase's only positive is that it's not as bad as Wells Fargo, a known and convicted criminal enterprise. You could, as they say, look it up.

Good place and excellent service but manager needs to respect peoples privacy by talking softer…read morewhen dealing with money matters

Chris and team are the best here, if you can find vacant box…read more Safe deposit boxes not tied to private-equity or boutique-investment-bank and high-net-worth wealth accounts, are very hard to come by in Los Altos and Bay Area. I am lucky to get a their tiniest & most affordable box. They just got 10 more year or lease to ensure long term safekeeping of your stamp, coin, jewelry, watch, trading card, cash & comic And I really love zero documentation for box setup, and no ID entry requirement with make this place more unanimous than other safe deposit box anywhere. The carpets here are alway shampooed. The private room have attached restroom. The place is kept at correct temperature & humidity to ensure all your acid laced paper and cards are not reactive. More critically is the security of this place which is why there a long waitlist here

From the owner: Hurry boxes are going fast! Most Major banks are no longer opening new boxes. We have safe Deposit…read moreboxes up to six feet in size. Secure Gated parking for customer safety. You can safely store personal records, Birth certificates, marriage certificate, precious metals and gem stones. Social security number not required.

The tellers are always friendly and professional and I'm usually able to take care of my business…read morequickly at this branch. As mentioned by other reviewers, the bankers/managers regularly ask people who are standing in line what they came in for in an attempt to relieve line congestion. Most of them are friendly and professional. One, however, is a bit to assertive. She's tall and speaks with what I assume is an African accent. I wouldn't call her rude, but she does tend to make people feel like they have to use the ATM instead of interacting with a teller. While you can get cash at the ATM, you can't always get it in the bill denominations you want, so you need to see a teller. I wish this woman would remember that.

The bank is terrible and customer service is worse. Lie about "service" and closed in 5 days…read moreaccounts

I had an outstanding experience working with Mouang (Mo) Saeliaw. After speaking with several other…read morelenders, she immediately stood out for her patience, responsiveness, and genuine willingness to help. I tend to ask a lot of detailed questions, especially when making major financial decisions. Mo never made me feel rushed or difficult. She carefully explained the process, worked through multiple financing scenarios, followed up quickly, and made sure I understood exactly what needed to happen next. What impressed me most was how quickly she earned my trust. At the beginning, I wanted to verify every detail myself. By the end, I felt completely comfortable handing everything over to her because she had repeatedly shown that she was dependable, thorough, and looking out for me. She coordinated the moving pieces, kept the process progressing, and consistently followed through on what she said she would do. Mo turned what could have been a stressful and complicated experience into something straightforward and manageable. She is exceptionally good at building trust and then backing it up with excellent work. I would absolutely seek her help again and recommend her without hesitation.

Called to find out details of their $500 bonus for new account with 90 days monthly direct deposit…read more Learned that this requires at least $1000 monthly spend on debit card for purchases, which is NOT disclosed in their ads on internet. I know lots of folks routinely spend $1000 a month on various things they don't actually need (then of course complain they don't have Enough money for the things they Do need), but that my alma mater requires irresponsible spending to get a new account bonus goes beyond the pale. Don't be tempted!