There's an ATM inside here like any other ATM, but you can't go in and use it unless it's M-F…read more9-4pm. You can't open the door with your debit card like every other inside ATM. Nine to four, no weekends. It's open 35 hours a week. Infuriating, but really not out of line with how BofA treats their customers.

Just went into the branch. No wonder they have two stars. Interacted with an Indian woman that…read moreworks in the offices. She was rude and condescending. Customer service is definitely not her forte.

Wow the service here is amazing! First, manager Felicia is amazing she checked on us a few times to…read moremake sure we were taken care of. She set us up with Alessandra whose customer service was so quick efficient and she was so so sweet!! Excited to build a relationship with Alessandra for our banking needs moving forward (:

To start with please note this branch has a 2.9 rating which say a ton about Wells Fargo! In March…read moreof this year I had a check (from an insurance company), it would not cash? About the same time I received notice the insurance wanted the money back (turns out it was an overpayment), the insurance company won't stop bugging me, I NEVER CASHED IT! This branch told me bring in a copy of the check and they can help, they also told me they cannot just bring up deposits from one surce, this is not true. Today I happened to need to do some banking and brought the check in, Wells Fargo confirmed the insurance company put a stop payment, but they then said they cannot provide me proof???? I said I think I am going to close my accounts here, the manager smiled and said OK, tehre is a long wait (didn't even care). I waited almost 40 minutes with NO HELP, during this time I called Wells Fargo, the young lady said, we can provide you proof that those checks were never cashed here. I said great can we do that now. She said no, you have go to the branch?????? At this point I said please esculate, which she did. The supervisor put my on hold for 7 minutes and said the last girl was wrong, we can not write anything for you. I said I'm just going to leave Wells Fargo, she said OK, have a nice rest of your day. They are as bad as DMV with little help and bad information, but what they don't realize unlike DMV I have choses on who I can bank with and I am 100% certain any local credit union will not only be happy to have me as a customer but will also treat me well. I have been with Wells Fargo since 1988, 38 years and I have a good amount of money with them. THEY DON'T CARE! Don't just take my word for it, look at all these bad reviews! I contacted corporate and the reply says they will respond "if they determine a response is appropiate". That says it all!!!

I went to this branch to open an account this morning. The banker was impatient and rude. Their…read moresystem had some problems that he cannot handle. Instead of apologizing, he tried to blame it on me. He kept suggesting that I was lying and even said that I probably owe Chase money and that's why I cannot open account. In the end he gave me a number that does not work.

The bank tellers at this branch are top notch. Fast, knowledgeable, friendly, and care about…read morecustomers needs

I try not to actually go inside banks these days, but given that my purse was stolen yesterday I…read moreneeded to do so to get some cash. I was met by an individual who identified himself is Brian Pham he also told me that he manages the bank There were people in there being seen by financial advisors, but I was told I could not get cash. They had no tellers working. What is the point of having your money in a bank in an institution that doesn't have people to do the teller position? Apparently this branch can LOAN you money but not give you your own money. Maybe Brian should not be the face of this bank

It is the best branch, they always receive me kindly, they are very respectful, they give their…read morespace to each client, everyone in general is good people, this is the only place where they treat me with respect and affection,,

Very good experience here. The branch is not that busy as other locations. Jian is my banker…read moreyesterday, she is pretty helpful and professional.

The service here has improved The issue is all the micro…read morecharges , late fees and stickler bs to simply gouge your accounts. In other words, I don't like banks and in particular, Wells Fargo! But the girls here are nice,laugh at my jokes and are pleasant

I had a great experience working with Virginia. She helped me with my banking needs quickly and…read moreprofessionally. She was patient, knowledgeable, and always willing to answer my questions. I really appreciated her friendly attitude and excellent customer service.：）

This is Great service that I ever have from this bank. Yinhong Chen is ver patience and kind.read more

We scheduled an appointment at 9:30am arrived at 9:25am, and it's been over 30 minutes past our…read moreappointment time, yet others who were late to their 9:30am were serviced before us. Our appointment wasn't even for a specific person; it doesn't matter to us as long as we were able to get help from someone. The lady, Rounan, who claims to be the Assistant Manager, raised her voice at me was not very kind. I hope that the branch manager will help provide her with better training on how to speak with others.

I've been with this Bank for over 10 years now I'm sick and tired of their hidden fees, they are…read moreworse than Wells Fargo. Don't fall for their false promises, they will get u with hidden fees that they don't mention. If u r trying to open a saving account oh plz forget saving they will charge u with ridicules maintenance fee and transfer fee even from your account to your account. Ur saving money is there for their fees.

This was honestly the smoothest, quickest, and best banking experience I have had -- with huge…read morethanks to Natalie's exceptional customer service, knowledge, and effort. Came in to query regarding a loan. I was not a member at the bank and it was 20 minutes before close. In that 20 minutes, I knew exactly what I was approved for, how the loan works, and even was informed about the process I was using the loan for. The service didn't end there. Natalie took the time to check up on me as updates happened with my application, and the next day to ensure my account is setup and everything is accessible. She answered all my questions promptly. A super enjoyable experience and would highly recommend KeyPoint at Wolfe Road to anyone. If Natalie is helping you out, you are in great hands. An incredible representative for the company!

I've been a member of keypoint Credit Union for 30 years now…read more I recently went into the Cupertino branch to open a student/youth account since they were running a very good promotion. It was 5pm on a Friday but they greeted me well and Mr Hans sat me down and very clearly explained the process and estimated 20mins to get it all done. since I was already a member my daughter didn't need to come in. Mr Hans then finished opening the account and immediately credited the promotion amount and even printed the debit card for my daughter. By 5:25pm I was done and out the door. My daughter was super thrilled to see the first debit card of her life with her name on it and said she will always keep it and she was even more thrilled that she could link it to her Apple Pay. Hopefully teaches her to manage her money better. Thank you Mr Hans and Keypoint credit union! Looks like Keypoint has gotten a second generation customer base acquired.

Jonathan Lee is and the rest of the incompetent staff this location are not worth wasting your…read moretime. Please open an account elsewhere. Other reviews are accurate. They don't even know how to open an account. They make you set up an appointment with an "expert" and they cannot even make an apppointment and send you back because of double booking. Very irresponsible, incompetent, unapologetic and no regard for people's time.

The slowest Citibank I've been to. Even if you're the next one in line, expect to wait at least 15…read moreminutes, maybe longer. It's aways frustrating to go to this one, but it is conveniently located across from a large shopping center. As it is, I've been the next person in line for over 10 minutes. There is only 1 teller at 2:30PM on a Tuesday. Better customer service is needed!

We got our auto loan refinanced with Technology Credit Union. Not only we got an excellent rate…read more(considering rates have been rising, TechCU maintained the rate offer that they quoted 3 months ago), the transaction went very smooth. Jessica Wang from the Cupertino branch was very knowledgeable as well helpful. She handled all the paperwork; all we had to do was sign the documents. We also opened our accounts with TechCU. For our overseas travel TechCU organized our currency exchange too. They have very helpful staff. I highly recommend working with TechCU.

Thrinh Huynh is very pleasant and helpful with our CD request. She wa also the same person who…read morehelped us with our request when she was still in the San Jose branch