I would like to file a complaint against an employee at the Shell Service Station at 18910 Crenshaw…read moreBlvd Torrance CA 90504. I am a 70 year old husband of a 59 year old wife. My wife attempted to use the restroom at the Shell Station at the above location and was told that the restroom was out of service! We had just left the 405 South Freeway, after locating a Shell Station with a bathroom on the internet. Her need for a restroom was extremely urgent and she begged the attendant to allow her to use the restroom. He refused and suggested that she go to the restroom next door the "Starbucks Drive Through", which was the only other business in the area with the possibility of having a restroom. Unfortunately, after checking the Starbucks next door, she was informed that they did not even have a restroom at all, so she returned to the Shell Station Attendant to let him know that they did not have a restroom. After filling my car with gas, I plead with the Shell Attendant to allow her to use the out of service restroom, and he refused! Subsequent to my interaction with the Shell Attendant, my wife was forced to go behind the Shell Station to relieve herself, at no small amount of embarrassment to herself! The attitude of the Shell Attendant was callous, unempathetic and appeared to enjoy the suffering of my wife in this circumstance. We were not freeloaders wanting to use the restroom without paying for gas or other items available to purchase, instead we were customers. I would like to be contacted regarding this incident as it beneath the expectation of the Shell Corporation and its franchisees. Expected Resolution? What would you expect to be done if your wife was put through this ordeal? Franchisee of Shell Service Station at 18910 Crenshaw Blvd Torrance CA 90504: Edward Payden

It's 5:44 in the morning and they are not open. Their Apple Pay does not work outside. I try to pay…read morewith my Apple Pay at the window and Roberto is giving me a difficult time paying he told me the store doesn't open until after 6 a.m. I'm trying to redeem my loyalty points so I have to sit here and wait until after 6 o'clock to make my gas purchase because I do not have enough gas to go to another shell so I can redeem my loyalty points. The reason is, I do not have my card so I'm using my Apple Pay. It's 2024. Let's get it together.

Worst gas station. Pumps are not functioning properly, place is not well maintained, staff is too…read moreslow and rude. If I wasn't desperate for gas, I'd go elsewhere.

I was in dire need of gas and this Shell was reasonably priced. Pulled up and didn't want to get…read moreout of my car because the guys in the cars in front of me gave me unsafe vibes. So I pulled up to another pump only to be disappointed that the pump was functional. It had a weird thing on the screen that was illegible. I moved to another open pump on the other side and same thing. Can't you put a caution tape on the exterior so people don't waste their time driving up to each pump that doesn't work? never again.

The employees at this location have been completely horrible over the past year. They are often…read moreextremely rude and argumentative with customers on a regular basis. The smell of marijuana is frequently in the air with many of the employees and their eyes reveal this to possibly be the case. Management really needs to step in here ands see what is going on. Absolutely horrible customer service here for the value received.

Hire and train better people to run register because how are you letting your friends hang out…read moreinside the gas station and they selling their own swishers from Nike posted in front of door. Girl at register paid more attention to her friends vs helping people who were asking questions about pumps not working let alone you already have 4 of them out of order. Do better, just ghetto like the teller.

This Chevron is conveniently located near Tokyo Central on the corner of Western and Artesia…read more There's also an Albertsons across the street so if you need to get gas and groceries, you can come to this location. I word of warning, because it is a high traffic area, the prices might be more expensive than other places, However, if you are in need of gas and you are looking for convenience, this is the place to go.

Customer service is horrible and also the car wash diddnt do a damn thing got the most expensive…read moreone and still looks the same when I got out it was literally no point of getting it. When I went back and told them they said our car wash don't take off off bird shit wtf is it supposed to do than

We pulled off the freeway after dropping my daughter at LAX. I went inside while my husband was…read morepumping gas to use the restroom. I was told smugly by the cashier that the restroom was out of service. I was not happy but headed next door to the Starbucks DriveThru who said they had no bathroom. My husband asked again nicely if his wife could use the bathroom. At this point I was desperate and angry given he was just being an inhumane jerk. I blew up at him which he responded to me that I disrespected him. I offered him $100 to use the restroom. He said no. I ended up having to go around and peeing in the parking lot. I am an older lady. I was so embarrassed and traumatized. What a piece of shit.

My car was stuck in the car wash and they refused to give me a refund, as well as another 2…read morecustomers who also bought a car wash and could not use it. They claim to not be allowed to do it, that was after she tried to tell me it's because they can't be sure I bought the car wash since I didn't buy the wash inside.... They reprinted my receipt and then claimed to not speak English. What a joke.

Located on the corner of Crenshaw and Torrance Bl. in Torrance. The prices are usually good at this…read morelocation compared to the other Arcos around the area. I usually come here to fill up my Mom's car or I go to the one off Artesia and Western just depending on when I'm in the areas. One thing I have to say is the workers in the AM/PM here are much friendlier and more interacting vs the other one I go to. Overall a good gas station with good prices especially if you pay in cash.

This store is just BS. The employee, the cashier doesn't know what he's doing…read more Yelp says an offer could be used by showing it to employee or owner but he refuses to take this one. What a stupid man. Don't make this offer if you can't let customer use it. Is it a joke or what? I got full gas and then wanted to use this but it is BS I hate when I met a super stupid, unpleasant, unhappy, unkind person like him. He works in the morning on 8/6/24 You suck!

I paid for car wash and did not give me a receipt for the code, I went inside but no one was…read moreinside to help me....

Please do not waste your money. I tried Cosmic Wash here and did not clean at all…read more I showed this to the attendant and they offered another wash, but not much difference. Very disappointed.

If you're used to Costco gas, you're not going to like Sam's Club but honestly, it's not bad. You…read morejust gotta go during the right times. The way they designed the parking lot is not smart, builds a lot of backup and traffic but whatever you make do. They did redo the area couple years ago and it's a lot better... so can't complain Anyways I usually come at night and there's no line whatsoever ~~ around 8 pm is perfect. But I came today MLK holiday at 12:25pm and it took me about ten minutes to go through the line! Not bad!!! But my gas tank is on the left and I used a lined where the gas pump was on my right so I went over my trunk ... I just go to the shortest line i mean who likes waiting? Today 01/19/26 the gas price is 3.68 for regular and 4.04 for premium Until next time Sam's Club!!!

I was in the area and stopped in to top off my gas tank as well as pick up a few necessities. It…read morehad been years since I had been to this location and I was a little disoriented by the parking as it is covered and most Sam's Clubs I have been to have been open parking. It was fairly busy for a Monday but I was able to get in and out quickly as I have the app for their "scan & go" (completely love that feature). Store was clean and I was able to find what I needed and get in and out of there within a half hour.