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LAX was our second Polaris lounge visit for this trip. This location was smaller, more crowded and louder (engine noise) due to being surrounded by active gates. Food menu was different than SFO. We decided to just graze the buffet since the restaurant menu was not that enticing and we were still mostly full from our earlier stop in SFO. The mushroom pappardelle pasta was a little bit clumpy but tasty. Oatmeal raisin cookie was the best tasting dessert option even though the lounge was promoting the UA 100 year anniversary of United Airlines cupcake. As time ground on, the lounge filled up and United definitely needed to expand as there wasn't enough seats for all the customers flying out that night. Glad we arrived early and secured our own table.
Overall: 5 stars A lounge where I would and did go out of my way for. There's nothing more exciting than enjoying a pre fixe right before your travels and the dining room at the polaris lounge offers that exact opportunity. Accessible for all star alliance international business passengers, this somewhat small lounge offers a grand offering of table serving and buffet options akin to first class lounge service. In addition to the expansive dining and drink offerings, the private bathroom and shower suites offer more privacy and comfort for pre flight cleansing routines, which is an underrated amenity of the lounge. Very glad to have visited this lounge. Roasted Pear Salad - sweet and vibrant salad that is easy on the palette and refreshing. Five Spice Chicken - the chicken is well flavored with the spice blend, but unfortunately the broth lacks saline and depth beyond the herbaceous note that is critical in a pho broth. Vanilla Rum Cake - warm and delicious petite dessert with the salted caramel adding decadence; some cream which I omitted would also add levity. Food: +2 Drinks: +1 Access: +1 Atmosphere: E Service: E Amenities: +1 Insta/Beli/Yelp/TikTok: @amei_eats
This lounge is in terminal 7 near gate 75. Take the elevator up to 4th floor. Compared to the lounge at Bradley terminal, this one has a more intimate setting and not as big and less upscale feeling, but it has all the amenities including shower suites. My favorite thing about this place is the fact that there's a full service sit down restaurant, albeit small they have really good food and worth giving it a try if you have the time. Keep in mind there can be a wait when they're busy.
Great selection of food at every time of day. Delicious homemade cookies and always fresh healthy options from the buffet. The restaurant gets booked up but has a small menu with decent options. Always love a Polaris burger. Definitely snag a shower if you can. You can request a myriad of toiletries.
If you're used to regular United Clubs, this place might feel like an upgrade. But stack it against other Star Alliance lounges and it's clear this one just doesn't keep up. Right off the bat, the food looked like it had been sitting out way too long. Nothing looked fresh, nothing looked exciting--though to be fair, the selection and quality were better than a typical United spread. Low bar, but still. Service was the real weak spot. After we ate, we had to move because nobody was clearing tables. As the lounge filled up, people were literally pushing dirty plates aside just to sit down. Staff walked right past messy tables without lifting a finger. Most seemed checked out--only one person bothered to acknowledge us at all. Meanwhile, a guy nearby was yelling on speakerphone, and no one suggested he use a booth or even offered him headphones. Behind the bar, three or four employees were standing around while one person handled all the drink orders. It felt unorganized and uninterested across the board. And like the United Lounge, once the place got busy, good luck finding a seat. Bottom line: yes, it's a step above a standard United Club, but that's about it. If I had the choice, I'd take the Star Alliance Lounge in the international terminal or the Maple Leaf Lounge in T6 any day.
When it comes to flying United Business Class, most of us are simply... tolerating it. I don't personally know anyone who loves it or recommends it with enthusiasm. The biggest highlight, honestly, is their app. It's genuinely world-class...whoever built it deserves a medal, because it runs circles around every other airline app out there. The second best thing is the United Lounge at LAX. You can actually sit down in their little restaurant section and order off a menu. The food itself isn't anything groundbreaking, but having made-to-order eggs and some crispy bacon beats picking through a buffet any day. Other than those two positives, I can't say much. Service in the air is consistently the worst, and the onboard food... well, that's a whole separate review. lol
I liked: Sweet Potatoe Cake Pumpkin Waffle Roasted Tomato Shashuka Açaí Breakfast Bowl These were ok: Matcha Smoothie Oat Milk Latte Polaris Lounge at LAX was a fun experience for a first timer like me. I was so tempted to order everything on the menu but tried to be good The pumpkin waffle is decent. It is not overly pumpkiny and pairs well with the hot honey chicken. The chicken is fine. A little undercooked in the middle but still crispy and tasty overall. The matcha smoothie is just ok. It is fairly watery and does not feel much like a smoothie. The Sweet Potato Cake is solid. A simple appetizer that doesn't do anything extra but still satisfying. The açaí bowl is tasty but I wish it had more substance or texture. The oat milk latte is just ok. Very plain and not very bold in flavor. The roasted tomato shakshuka is fine. I wish the bread was warmer and crustier instead of hard but the tomatoes and eggs had nice flavor. Service is good. They are quick to help with anything you ask for. The inside is nicely decorated and the space feels calm and clean. I can see why some people pay for lounge access. If I was just coming for the food I would not say it is worth it but having showers, quiet space, and a place to change makes sense if you have money to spend. #goodeats
When flying Polaris class with United, you have the opportunity to use this club. The club is found in terminal seven upstairs. Access can be had by using the elevator or the stairs around the corner. The club provides a welcome relief from all the hustle and bustle in terminal seven. A place to relax before your flight with some food and drinks all while watching planes. In a Saturday morning before our flight, we popped in for some breakfast. Just before 8am, the club was still quiet. We were informed that the sit down restaurant is not open till 8am, but food can be ordered anywhere. The menu has been paired down quite a bit. Chef Ricardo overheard my disappointment that eggs Benedict was not longer on the menu. He quickly offered to make me some: what a welcomed surprise! He brought out a beautiful plate of eggs Benedict with a side of potatoes. He even brought me a side of sauce! Thanks for chef Ricardo for making my experience a good one at the club! Plus to enjoy my meal, I hit my fix in espresso martinis! Some of the best espresso martinis around as made with fresh espresso!
Had the lounge access on the way to our trip to Japan and it was so convenient a nice treat. Had a delicious Illy latte, a couple cocktails and a light breakfast. Service was on it and so welcoming. My only gripe is there are hardly any seats available so a lot of people are standing around trying to find a spot. Our party luckily found a couple seats for two of us
Clean lounge. Clean bathrooms. Lights to tell you which one is open. Good dining room, albeit small. Food was excellent. Overall very satisfied experience.
One thing I would like to emphasize about this lounge is that one particular Asian male server who works at the dining section is simply awesome! He's always friendly, efficient, professional, and will answer any questions regarding the dishes they serve. Since Polaris inflight meal quality has been lowered particularly after COVID, I try to have decent meal here prior to boarding nowadays so that I could skip inflight meal. ;) Please note it gets very busy during the evening intl departure 'rush hours' (for HKG, SYD, MEL timing) due to their rather small space unlike SFO Polaris Lounge.
LAX T7 Their guacamole is wonderful, so is the clam chowder. The open lounge is very pleasant and calm for the many hours we're here. Perhaps they're the only lounge that has no time limit, as of now. The agents are very helpful at front desk. UA app can get you in if you forget your credit card. Unlike Amex's Centurion lounge - 3 hour rule, this lounge is lenient in terms when you can check in - our flight is 9 hours away. Last time with Centurion in Buenos Aires, although it was transfer and does NOT fall under the 3-hour rule but the manager there insisted their 3-hr rule. Bathroom stalls, at time, could use some cleaning. No shower. The wine glasses can use some improvement - I know I'm asking a lot -:)
Table service for hot items, omelet was perfect size, cooked fast. Staff friendly and attentive. Nice place to relax before your flight out of LAX.
3 months ago
This is one of favorite Polaris. San Francisco Polaris non dining room food is barely edible. I only go there for comfortable seats. The non dining room general seating area is good. It often has decent food, though I like their salad bar better. The best part is the dining room. Both time I have been it has no wait. I generally get a couple starters, which is twice as much in size as SFO. The entrees are decent. I prefer this lounge 100 times more than SFO Polaris. Definitely worth checking it out. Also not as crowded as SFO. read more
Polaris lounge is a great lounge! They have a section where you can sit down and order from a menu too in addition to the all you can eat buffet. Items that I ate this time: Laurent-Perrier La Cuvée Brut champagne Spring Vegetable Paella Little gem Cesar Polaris signature burger- sounds silly but their burger is great! You can add grilled onions, mushrooms and a fried egg if you want. Made to order so it's always fresh. For some reason the shrimp fried rice was delicious!! The staff is very nice as well. read more
Here on a layover and the Polaris Lounge is next to my gate. Wanted something light but like having a seat down meal and their dining room is great. My Server, Emily, was professional, courteous and efficient. Ordered the White Bean Soup, Cheese Plate and a gin & tonic. Well-prepared and delicious! read more
LAX was our second Polaris lounge visit for this trip. This location was smaller, more crowded and louder (engine noise) due to being surrounded by active gates. Food menu was different than SFO. We decided to just graze the buffet since the restaurant menu was not that enticing and we were still mostly full from our earlier stop in SFO. The mushroom pappardelle pasta was a little bit clumpy but tasty. Oatmeal raisin cookie was the best tasting dessert option even though the lounge was promoting the UA 100 year anniversary of United Airlines cupcake. As time ground on, the lounge filled up and United definitely needed to expand as there wasn't enough seats for all the customers flying out that night. Glad we arrived early and secured our own table. read more
Overall: 5 stars A lounge where I would and did go out of my way for. There's nothing more exciting than enjoying a pre fixe right before your travels and the dining room at the polaris lounge offers that exact opportunity. Accessible for all star alliance international business passengers, this somewhat small lounge offers a grand offering of table serving and buffet options akin to first class lounge service. In addition to the expansive dining and drink offerings, the private bathroom and shower suites offer more privacy and comfort for pre flight cleansing routines, which is an underrated amenity of the lounge. Very glad to have visited this lounge. Roasted Pear Salad - sweet and vibrant salad that is easy on the palette and refreshing. Five Spice Chicken - the chicken is well flavored with the spice blend, but unfortunately the broth lacks saline and depth beyond the herbaceous note that is critical in a pho broth. Vanilla Rum Cake - warm and delicious petite dessert with the salted caramel adding decadence; some cream which I omitted would also add levity. Food: +2 Drinks: +1 Access: +1 Atmosphere: E Service: E Amenities: +1 Insta/Beli/Yelp/TikTok: @amei_eats read more
8 months ago
This lounge is in terminal 7 near gate 75. Take the elevator up to 4th floor. Compared to the lounge at Bradley terminal, this one has a more intimate setting and not as big and less upscale feeling, but it has all the amenities including shower suites. My favorite thing about this place is the fact that there's a full service sit down restaurant, albeit small they have really good food and worth giving it a try if you have the time. Keep in mind there can be a wait when they're busy. read more
Great selection of food at every time of day. Delicious homemade cookies and always fresh healthy options from the buffet. The restaurant gets booked up but has a small menu with decent options. Always love a Polaris burger. Definitely snag a shower if you can. You can request a myriad of toiletries. read more
If you're used to regular United Clubs, this place might feel like an upgrade. But stack it against other Star Alliance lounges and it's clear this one just doesn't keep up. Right off the bat, the food looked like it had been sitting out way too long. Nothing looked fresh, nothing looked exciting--though to be fair, the selection and quality were better than a typical United spread. Low bar, but still. Service was the real weak spot. After we ate, we had to move because nobody was clearing tables. As the lounge filled up, people were literally pushing dirty plates aside just to sit down. Staff walked right past messy tables without lifting a finger. Most seemed checked out--only one person bothered to acknowledge us at all. Meanwhile, a guy nearby was yelling on speakerphone, and no one suggested he use a booth or even offered him headphones. Behind the bar, three or four employees were standing around while one person handled all the drink orders. It felt unorganized and uninterested across the board. And like the United Lounge, once the place got busy, good luck finding a seat. Bottom line: yes, it's a step above a standard United Club, but that's about it. If I had the choice, I'd take the Star Alliance Lounge in the international terminal or the Maple Leaf Lounge in T6 any day. read more
10 months ago
When it comes to flying United Business Class, most of us are simply... tolerating it. I don't personally know anyone who loves it or recommends it with enthusiasm. The biggest highlight, honestly, is their app. It's genuinely world-class...whoever built it deserves a medal, because it runs circles around every other airline app out there. The second best thing is the United Lounge at LAX. You can actually sit down in their little restaurant section and order off a menu. The food itself isn't anything groundbreaking, but having made-to-order eggs and some crispy bacon beats picking through a buffet any day. Other than those two positives, I can't say much. Service in the air is consistently the worst, and the onboard food... well, that's a whole separate review. lol read more
10 months ago
I liked: Sweet Potatoe Cake Pumpkin Waffle Roasted Tomato Shashuka Açaí Breakfast Bowl These were ok: Matcha Smoothie Oat Milk Latte Polaris Lounge at LAX was a fun experience for a first timer like me. I was so tempted to order everything on the menu but tried to be good The pumpkin waffle is decent. It is not overly pumpkiny and pairs well with the hot honey chicken. The chicken is fine. A little undercooked in the middle but still crispy and tasty overall. The matcha smoothie is just ok. It is fairly watery and does not feel much like a smoothie. The Sweet Potato Cake is solid. A simple appetizer that doesn't do anything extra but still satisfying. The açaí bowl is tasty but I wish it had more substance or texture. The oat milk latte is just ok. Very plain and not very bold in flavor. The roasted tomato shakshuka is fine. I wish the bread was warmer and crustier instead of hard but the tomatoes and eggs had nice flavor. Service is good. They are quick to help with anything you ask for. The inside is nicely decorated and the space feels calm and clean. I can see why some people pay for lounge access. If I was just coming for the food I would not say it is worth it but having showers, quiet space, and a place to change makes sense if you have money to spend. #goodeats read more
When flying Polaris class with United, you have the opportunity to use this club. The club is found in terminal seven upstairs. Access can be had by using the elevator or the stairs around the corner. The club provides a welcome relief from all the hustle and bustle in terminal seven. A place to relax before your flight with some food and drinks all while watching planes. In a Saturday morning before our flight, we popped in for some breakfast. Just before 8am, the club was still quiet. We were informed that the sit down restaurant is not open till 8am, but food can be ordered anywhere. The menu has been paired down quite a bit. Chef Ricardo overheard my disappointment that eggs Benedict was not longer on the menu. He quickly offered to make me some: what a welcomed surprise! He brought out a beautiful plate of eggs Benedict with a side of potatoes. He even brought me a side of sauce! Thanks for chef Ricardo for making my experience a good one at the club! Plus to enjoy my meal, I hit my fix in espresso martinis! Some of the best espresso martinis around as made with fresh espresso! read more
11 months ago
Had the lounge access on the way to our trip to Japan and it was so convenient a nice treat. Had a delicious Illy latte, a couple cocktails and a light breakfast. Service was on it and so welcoming. My only gripe is there are hardly any seats available so a lot of people are standing around trying to find a spot. Our party luckily found a couple seats for two of us read more
10 months ago
Clean lounge. Clean bathrooms. Lights to tell you which one is open. Good dining room, albeit small. Food was excellent. Overall very satisfied experience. read more
One thing I would like to emphasize about this lounge is that one particular Asian male server who works at the dining section is simply awesome! He's always friendly, efficient, professional, and will answer any questions regarding the dishes they serve. Since Polaris inflight meal quality has been lowered particularly after COVID, I try to have decent meal here prior to boarding nowadays so that I could skip inflight meal. ;) Please note it gets very busy during the evening intl departure 'rush hours' (for HKG, SYD, MEL timing) due to their rather small space unlike SFO Polaris Lounge. read more
6 months ago
LAX T7 Their guacamole is wonderful, so is the clam chowder. The open lounge is very pleasant and calm for the many hours we're here. Perhaps they're the only lounge that has no time limit, as of now. The agents are very helpful at front desk. UA app can get you in if you forget your credit card. Unlike Amex's Centurion lounge - 3 hour rule, this lounge is lenient in terms when you can check in - our flight is 9 hours away. Last time with Centurion in Buenos Aires, although it was transfer and does NOT fall under the 3-hour rule but the manager there insisted their 3-hr rule. Bathroom stalls, at time, could use some cleaning. No shower. The wine glasses can use some improvement - I know I'm asking a lot -:) read more
We decided to splurge on business class for our trip to London. The lounge is beautiful and spacious. We ordered food from the restaurant side. The waitress recommended the burger which hit the spot. Everything was amazing! read more
11 months ago
The lounge is' not one of the best I've visited, it's ok. They do have a sit down waiter service dining room as an option instead of the buffet. The bar is stocked and they have a nice wine locker. There are also showers available. The lounge is available to International travelers on United and you can check in 3 hours before your flight. read more
10 months ago
Compared to airline food onboard and other lounges, LAX was pretty good overall and very clean. They had a good buffet menu and also a small restaurant where you can order from a menu. Showers can have better lighting and that goes for the entire lounge area. But i guess they like to keep it dim for the overall feel and restful nature for passengers. Good drink selection and teas and Illy coffee are offered. Service could be more available when needed. Healthier food options should be considered. read more
1 year ago
Another nice evening at Polaris before a 16 hour flight. A few appetizers, bbq Korean chicken, cheese plate, rum, old fashioned, Pinot noir. Nice service but Elmo from Norwegian cruise lines has been gone a month. read more
Very nice lounge. Has showers, private restrooms, and a restaurant. You can sit at the bar area and have a cocktail or a latte. The employees are great here. The omelets are tasty as well as the congee. There is also a juice bar and a buffet. Happy Traveling! read more
2 years ago
Never very crowded and the bartenders are spectacular! Highly recommend stopping in when you're eligible. read more
First time here and didn't know much about this lounge beforehand. My first impression was fantastic! The lounge was spacious and clean. Food and drinks were very good for an airport lounge. You can even order at the small restaurant at the back of the lounge. The staff were friendly and attentive. Overall a fantastic lounge to visit while you wait to board your flight. read more
Love this lounge! You need to eat at the restaurant. We had the best server, Elmer! Food was very good! Restrooms are nice & the quiet room is awesome but you need to reserve it & there are only two. You also can shower but you need to reserve room as well. This lounge is nice! If you're flying Polaris, make sure to use the lounge! read more
1 year ago
Elmer is the very best ambassador for Polaris ever. He made our visit extra special. The sit down service was excellent. The food was delicious. The decor was nice. A great place to be when you're waiting for your flight. read more
1 year ago
I have been here about 4 times and have never been impressed by the food. Service was ok but there are not enough tables for a-La-carte dining. I put my name on the waitlist and was told initially the wait would be 1/2 an hour, but I still haven't gotten my text after almost an hour so I went to check. It looks like quite a few passengers are done eating but are just occupying the table texting. They are just inconsiderate but the good news is you won't miss much as the food is not great. Also there is a buffet area so you will get something to eat even if there is no table at this dining area. read more
1 year ago
3 years ago
Food is always incredible at any Polaris lounge. 2 options are available: buffet and a sit down service. And with the sit down menu, you are able to order any item multiple times. For whatever reason the lounge is not as crowded as SFO. The service was impeccable, before you think of something, they are next to you to ask. read more
2 years ago
10 months ago
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More info about United Polaris
700 World Way
Terminal 7
Los Angeles, CA 90045
Westchester
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Ask the Community - United Polaris
Can you bring a guest?
I don't think so, unless guest is also traveling in business class or has Globalist status.
I recently lost my blue Beats Studio on 8/6/19 around 5-7 PM. I was sitting in those couches near the tarmac window with the privacy walls and I might have left it in that general area. Is there a customer service number or email that I can contact?
Just call United and they can redirect to the right dept no problem. Presumably you are Elite so call the Elite number
Why does Yelp recommend reviews?
3 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
2 years ago
3 years ago
United Polaris - airportlounges - Updated September 2026
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