I had an enjoyable late dinner at The Hardware Store last night. I loved the ambiance. Loved the…read morefood and drinks. The wait staff was awesome - attentive and big smiles. Without a doubt - I'll be back!

Rating: 10/10 We had an absolutely perfect meal at The…read moreHardware Store. We heard the menu has recently been updated, and it did not disappoint -- we ordered the pork katsu and the fried chicken, and both were outstanding. Everything came out perfectly cooked and in an incredibly timely manner. Our server, Christopher, made us feel like guests in someone's home -- warm, attentive, and genuinely caring throughout the meal. The cocktails were made to perfection as well. We could not have been happier with the entire experience. Highly recommend!

I have been doing business with Rochester Lumber for over a decade…read more A Family-owned business, it's like working with friends and always nice to talk with. Building Material prices are very competitive, they are worth the visit.

Chris was SO helpful. He found an exact alternative of what our business needed. He gave a great…read moreselection of products that would match what we were looking for. Price was great!

I have shopped this location many times , always greeted promptly . very knowledgeable staff ,…read morehelp me on many projects , great product recommendations that fit what i needed . i will continue to shop and recommend this location to everyone i know . thank you Mountain lumber staff .

Customer service is excellent! This is how you run a business. So glad they are local.read more

I came here after the remodel and Daryl was absolutely amazing. He helped me even though I was…read morehaving a super bad day due to LOWES having crappy customer service. Daryl restored my faith in somebody who totally understands what it's like to be a first time home owner and find yourself in positions where you are fixing the house and really just need some small help. Daryl was that guy. It was a small faucet repair and he seriously was able to help and direct me in the right direction. I will be 100% coming back for more products while I upgrade my house. So happy with the service that I received. Thank you Lake Kathryn ACE HARDWARE!!

Best service ever! Very helpful and knowledgeable staff. Good selection for gifts and kitchenware.read more

I've been a customer of them for years at this point. service will depend on who you find in the…read moreorange apron. I've had great help from them and also a few that left me feeling, "why did I come here?" prices and can be hit or miss. selection has been good for the most part. if it's common, they'll have it. if it's a little off the beaten path (like Apple HomeKit products) then good luck.

Service horrible Phone service 45 minutes on hold without…read morean answer. Employee helpfulness. Non existent

They're affordable, have all kinds of niche items to meet my weirdo needs and the staff are always…read morehelpful with finding the goods and also for advising on how to get the job done. I will always shop local first..small business lifts up our communities.

Super well stocked hardware store, even by non-big-box hardware store standards. Staff is…read moreaccessible, helpful, and friendly. Realize there are two rooms to this store, the back room seems to be a lot bigger. So if you don't spot what's on your list in the room you enter from the street, go through the double doors & check the further back room. Or just ask one of the rather abundant staff, who will likely lead you to the appropriate section.

Being a homeowner I've been to a lot of hardware stores, Lowes, Home Depot, Ace, etc. And because…read moreLowes is the closest to our pos, it's usually our go to. Now from my experience past and present, it seems that most of the folks that work there (and other hardware stores) seem kinda "habut" (pidgin Hawaiian for grumpy), not very proactive when it comes to customer service. Almost seem kinda annoyed at customers. I don't know how many times I've walked by an employee w/o being acknowledged or asked if I needed help with anything. When I do need help I always end up, 1. trying to find someone in that department and 2. asking for help. It's not to say they don't help, you just have to ask. Years of this I've kinda grown accustomed to hardware store customer service being this way. Never rude, more ignored and not engaging. This also taught me to be somewhat independent and resourceful, pretty much knowing the layout and aisles to find what I need. Then one post Thanksgiving day I stop by the Lowes in Lacey while visiting family to pick up some stuff to fix stuff around my mom's house. Through out my entire visit to that store I swear I didn't walk past one employee w/o a greeting or being asked if I need any help finding anything or what not. In all my years I don't think I've ever had this kinda customer service from a hardware store EVER! Normally they don't say anything as I walk by, in some instances they kinda walk the other way or avoid eye contact. Not this Lowes, I was greeted, smiled at, talked to. I almost didn't know what was going on. Now I don't know if it's like that all the time at this particular Lowes , but I say this with the utmost sincerity, this was the most nicest, helpful, pleasant experience in a hardware store I have ever had! Goodness, if they are like this all the time it would almost be worth that two hour commute just to shop there from my house...almost. And to top it off, I found everything I needed. As for customer service from this particular visit, 5-star!

I have an issue with this store's security department. Mainly the woman who works security. While I…read moreunderstand that we have an issue with people stealing in our city lately, I believe it should be directed towards people actually stealing. Not people paying more than $400 in a single transaction like I was. While at self check out and while being helped by 2 employees already helping me scan items, this store's security woman decided to come supervise and force them to rescan nearly all of my items, because apparently she felt like I fit the description of somebody who might steal. When she figured out that I had already scanned all the items correctly, I did not receive an apology, not even a smile from her.She looked me up and down and proceeded to scoff at me while walking past. I requested to speak to management but they did not have a manager on duty that evening, which I find odd. I spoke to the head cashier who was not helpful at all. I think she managed to squeeze out an i'm sorry one time. Despite having many items to load into my vehicle and being asked if I needed help and agreeing, i did not receive the help promised and had to struggle with three cart loads out to my vehicle, alone. What kind of customer service is that?! Very rude indeed. Next time maybe they should center their security around people actually stealing not people who are actually paying.

I went to buy some scrap wood from their bin in the back by the dimensional lumber and there were…read moreat least 3 rotes of wood that I simply didn't know what they were. So I go ask 3 different employees what it was and to my surprise and frustration none of them knew what it was. like how do you work in a lumber store and not one of you know what kind of wood you have in front of you?! Absolutely clueless, embrassing and helpless! sad just sad!

Staff is very helpful. They ordered everything I needed. They cut my boards for me before I left…read morethe store.