The moment my 98 528i BMW came off of warranty, Bill was my guy. He was recommended by a trusted…read morefriend who's had many relationships with auto repair shops throughout the city. For almost 16 YEARS they have taken care of my auto repair needs. Everything from oil changes to repairing my clutch. Always honest and priced appropriately, Bill and the men at Brighton have gone above my expectations in how they've treated me and my family (they also serve as my Mother's mechanic). I without hesitation, HIGHLY recommend Bill and the guys @ Brighton!

We had some work done on our 2011 Explorer and Jim was very knowledgeable of the issues on our…read morevehicle, fixed exactly what we needed repaired and extremely fair in the price he charged. I have found our mechanic for life, since moving into the area a little while ago.

Incredibly helpful!…read more I haven't had a vehicle serviced here but will in the future thanks to them being so kind and willing to help! My truck battery died in the parking lot at a neighboring store and the two gentlemen at the shop were quick and willing to get my truck up and going again even though they were about to close for the day. So thankful for their kindness! Thank you!

Friendly and they are not over priced. Went in for a front end alinement and they got me in right…read moreaway and back out in a timely manner.

My car is old but I wasn't ready to give it up yet for sentimental reasons. After my dad passed,…read moreit was my connection to him. Kevin understood this and took care of it as if it were his own, going above and beyond to fix everything that he saw needed repair. He's knowledgeable and honest. He can rebuild or swap engines, make it Fast & Furious, no alignments. I would trust him for all my repair needs!

LEXUS COMPLAINT LETTER…read more Our serious concern with Lexus of Merrillville's claim of "complete satisfaction" and "luxury service experience" started with a tire blowout in Gary, on our way into Chicago on Saturday, May 2. Change the tire and keep going, right? Not quite. Lexus removed the spare tire to make room for the hybrid battery in our 2025 NX350h.We expressed our concern about the missing spare tire when we bought the car in January 2026 and we were assured by the sales staff in Merrillville that Lexus had three solutions: 1. Run Flat tires 2. 24 hour roadside service (additional cost) 3. Tire and Wheel coverage (additional cost) - led to believe they would bring you a spare When we found ourselves stranded in Gary we found out the hard way that these solutions were no help: Run Flat doesn't work when you hit a pothole and it blows out the sidewall Roadside service was difficult to use and it was not Lexus but in fact it was AAA Tire and Wheel coverage doesn't mean they bring you a spare tire We called Lexus roadside service and the connection with the agent was frustratingly bad. The spotty connection was made worse by the fact our Lexus App did not show our names or location. We wasted almost 30 minutes just identifying who we were and exactly where our car broke down. "Luxury service experience" in this situation? Not quite. Bring us a spare tire - they don't provide this option Bring us a replacement loaner car - they can't do this in the field because it's a digital process that requires a computer in their office No, we had to ride with the AAA tow truck 15 miles (in the wrong direction) to the Merrillville dealership to pick up a loaner car. The service department shuffled me between agents when I called on our way into the dealership. No one met us in the parking lot when we finally arrived. During the process of finally getting our loaner car we find out the "computer" was a tablet that could have been accessed anywhere, including roadside in Gary. We were two hours late for our event in Chicago. Any future trips in this car will have to be planned around close proximity to Lexus dealerships and their operating hours. We were told by Lexus if the blowout had happened after hours we would have to find alternate transportation and accommodations until they reopen. We may have to replace our brand new car. Lexus of Merrillville failed us.

Bought a new RX 350 , 2025 , Salesman James was pleasant know hassle no stress at all from…read morebeginning of the order till the initial pick up ,,, I'm satisfied Gary C

While I want to support local businesses, I can't help here. When my handicapped veteran father…read moretook his vehicle in for service and left change in the ashtray, the change was gone when he got the vehicle back. When I took my vehicle in for service, they broke one of the bolts holding the lug nut on the wheel. Their "repair" wasn't to factory restoration quality and looked unsightly. While these incidents happened a while back before Yelp existed, I can't forget these things.

Called them up about a rack and pinion. They quoted me a price for a new one. Changed the price…read moreand added more once I got there. The owner is a lady and she was rude as hell. I get home had my car checked out. They installed rack and pinion from the junk yard!!!! They refused to retro the price. Scammers.

Great experience. We drove up from out of town and had a front end. Rumble noise at high speed…read more Called another shop who said it was probably front end wheel bearings but couldn't get the car in for a week so I had decided to have Scotts, you save look at it and he told me it wasn't the bearings or CV joints, but the tires were cupped and we just had them rotated from the rear a few days ago We decided to do an alignment since I never had it done before, and it was out a little bit which they fixed. So they saved me a ton of money, by not replacing the wheel bearings and being hotness in straightforward with me. Definitely recommend their business.

Took my jeep in for a alignment after I put adjustable 4 links on. They never adjusted anything…read morestill had the same problems they told me it's a jeep thing. I took it to a good shop paid again for a alignment this shop fixed the problem in 10 minutes. Scott's is a rip off don't use ever.

Honest, good brake pricing, was actually available and ready at my sxhdudoed appt time and did my…read morefront brakes while I waited. Didn't try to up-sell me on drums (back brakes). Doesn't turn rotors but half of shops don't do that anymore. Always treated my Dad right. Good shop. Good guys

Owner was honest and personable. Went in thinking I was going to pay through the nose but he…read morecalled back and I was pleasantly surprised. He could have easily gouged me but instead he gave me a break and helped me out. Would highly recommend.

This is truly a family business. They've done work for me a couple of times now and it's always…read morebeen good. Recommended!

Thankful for this place, leave your anxiety at home when servicing here. Conveniently located.read more