When I stopped here on a Sunday, I was relieved they were open. My battery warning light had come…read moreon and I was still an hour out of Chicago. Not only did Rich help us by diagnosing the problem, he was courteous and helpful, giving me the same advice he gave his wife when she experienced a similar problem. Thanks, Rich!

This is the second time I've had a bad experience here. First time the guy was so lazy he wouldn't…read moreget up to show me where something was and the second time I was given the wrong part and the wrong info. .grrr

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The AutoZone here in Lowell is a newer business. They have pretty much everything you need in…read morestock; if not, they are more than happy to locate it and order it for you. Their prices are really competitive and they have an excellent rewards program. The staff is very friendly and quite knowledgeable. I highly recommend this business for your auto needs.

Husband just got home. The "kid" working there had no idea what my husband needed. He was on his…read morecell phone either texting, playing a game or something. Maybe they should not allow employees to be on their cell phone during working hours. Not the first time this has happened. They always have the wrong information.

I recently purchased an F150 Tremor from Smith Ford and the experience was a complete pleasure…read more Larry Wagner found the vehicle I wanted and short time performed a dealer trade to make it happen. Their staff was extremely helpful and courteous. After the completion of the sale I was given a thorough explanation of the options on the vehicle. I have already recommended Larry Wagner at Smith Ford to a relative for a future purchase. If you're in the market to purchase a new Ford, I would recommend you see Larry Wagner at Smith Ford in Lowell, Indiana. Steve G. Well satisfied customer.

When Smith Ford say no bull as their slogan, they quite literally mean no bull. I had horrid...I…read moremean HORRIIDDDDD experience with a few other dealerships in the area, and was apprehensive at first when I first reached out to Smith. That apprehension went away IMMEDIATELY and here is why. I was looking at their inventory late one Tuesday night and so I sent an email to them. 9:11 am Wednesday morning (11 mins after they opened) Justin the salesperson emailed me back about the car. At 9:15 he then called me. I picked up, asked how many miles were on the car I was interested in, he told me, I said I'd be there within 2 hours to see it. I pull up, he's got it waiting there for me, he takes my info, I take it for a test drive. I want the SUV. We go in, I ask the price of the car, he tells me. I ask about qualifying discounts, we settle that, we get the paperwork started. I put a deposit down. It was as simple as that. I come back later that night, sign on the dotted line, and I have my car. The only reason it took almost an hour and a half is because the dealership were trying to get ahold of the DMV in my state for the sales tax. But it doesn't end there. My parents were so impressed, they turned around, and bought another Ecosport from him a few days later. I wasn't spoken down, I wasn't harassed about how much I was putting down, it was a simple conversation, yes & no answers, and my auto was purchased. If you are in the NWI region and want a Ford, go to this dealership. Everyone I spoke to there was nice, respectful, and it was just a pleasant, non-headache inducing experience.

My oil change was wonderful all of the gentleman working or very polite. As I was driving home I…read moredid have a question I called I spoke with Matt he was very polite and very understanding and very helpful. Once I got home I noticed our my valve stem covers were missing. I believe I noticed this because mine were green. I called the number on my paperwork the first lady I talk to said she'd look into it put me on hold I got cut off called back the second lady I talk to I got put on hold at flipped over to somebody else who I had a totally explain everything to you and again got cut off. The gentleman that took care of my car called apologized and said come in anytime we have your valve steam covers. So I will say Matt is excellent at customer service and getting things done.( recalling phone number and not talk to the lady said answer the phone they were very helpful but they getting cut off and calling back in the confusion a little hairy) met at the bottom of it and got it taken care of

Ive been going here for years because the service is always fast & efficient! Mo was the biggest…read morehelp ever & is definitely one of the best!

My 21 yr old daughter brought her truck there to have brakes bleed Saturday. Even thou she talked…read morewith someone Friday noone was there at 9am sat. They had the truck till Tuesday charged her 100 and said they bleed front brakes. Looked at calipers and rear drums quoted her 800 for a brake job. Told her it was ok to drive how it is thou. It takes 1/4 mile to stop at 50 mph. The front rim is seized on rotor and brakes go to floor. How did they check calipers if wheel won't come off. They saw a young woman and ripped her off for 100. Tried for another 800. I will not being doing any business with them and don't recommend anyone else does.

We would recommend Elite Auto any day! Our car needed brakes, and they got our car in their shop…read moreright away and besides new brakes we needed a stabilizer bar. They were so kind and helpful. They were also reasonable with the price!!

I can't express my gratitude enough to Jim Rosenbauer for going above, and beyond to fix my truck…read moreon Saturday before my long trip. Even though they were swamped, and didn't have any openings, and were supposed to close at noon, Jim had me bring my truck. They stayed over, passed closing to get my truck done! Jim has always gone out of his way to help anyone that needed it. You don't find very many people like this anymore. Thanks Jim, you were, and are, a lifesaver!