RACIST PARTS MANAGER SAYLOR ACEVEZ. I requested low bean…read morelight purchase and install. Employee assisted me and them proceeded outside to install. After having difficulty, understandably a new employee with only 2 weeks on the job as he explained nicely; he went to ask the Manager for assistance and came back to tell me the no one else would assist. Left my hood open and light detached. I exit my vehicle to go in and request to speak with the Manager for assistance. Saylor Acevez, working manager very casually sitting behind the desk, tying his shoe and zipping a book bag looked at me and said, "No, I'm not doing that". I said, I'm requesting a service to be completed and you are speaking to me in a very disrespectful and demeaning way, "did I approach you in a way that was rude", "no, I did not", but you are speaking to me like I just kicked your dog outside. I then stated, if you are the Manager, why are you unable to assist me, he said, I'm just not. Seeing his level of communication was not at all customer service oriented, I proceeded and asked for a refund of the product. He responded, "then give me the lights back". I stated your employee has them and I never touched them as he was attempting-to install and left them at the car. I asked the "Parts Manager" for his card. He said I don't have one. I said, then please write your name, store number and general managers name down because I would like to verify why you 1. Could not assist me or the new employee, and 2. Why I felt the level of communication directed towards me was discriminatory and disrespectful. When I stated my employee affiliation, he then started explaining himself and becoming more defensive and asked why I wasn't reporting the employee. Sir, the employee explained why he was unable to and communicated that using proper deescalation. You sir, a Manager, did not properly assist the employee with issue or customer concern and created what should have been a resolvable issue. You refused to assist me as a Black Woman. Now that you can see that my level of education and experience is worthy of proper communication of respect you are now concerned because I've informed you that I will be addressing this with your District Manager and Corporate. I have been a customer of Auto Zone for a long time and have never been refused service unless it's due to inclement weather. Since he would not give me his name, I looked at his employee name badge and he moved behind the desk so I could not see it and then proceeded to turn around and face his back to me to avoid me capturing his name, which I had previously taken note of.

I usually try not to go here unless I have to. I grew up with always going to autozone but I've had…read morea lot of problems with a lot of their products. Mostly all of them are refurbished/remanufactured. Mostly all stores have a core charge. But this place is always more than others. Always. What a core charge is for those of you not familiar with working on your own car, it's a "fee" so to speak they charge you till you bring the old one back. Like a battery, alternator, starter, some brake pads/discs etc. When it comes to parts, you don't feel like messing anything else up by having a faulty alternator that won't push everything in your car, or surges and shorts out other things. The location is excellent. It's well lit even at night. Parking is great with an even flow. And they have 2 entrance/ exits. They stay open pretty late which is a plus. The customer service at this location had been pretty consistent. I will have to say I am impressed. Score as follows: Location: excellent 5 Cleanliness: excellent 5 Prices: average 3 Quality and quantity: average 3 Customer service: average 3 19 out of 25= 3.8(4)stars

Best-One Tire & Service of Kankakee at 1370 N Hobbie Ave is the location that I went to. For the…read morefirst time in years I felt like they did exactly what I expected fixing my tire. They were friendly and explained things on the phone. It was like I was going to see an old friend. It made me feel relaxed and the woman I spoke to was knowledgeable and willing to take time to answer my questions. I got there at my scheduled time and they had me in and out in no time. I felt they did a nice job and the price was right. It was exactly what I was told on the phone and nothing more. I plan on making them my go to tire shop. I highly recommend going there. I admit that I'm not easy to please due to past encounters at other shops. I feel they are great to work with and also have a nice waiting area while your car is being serviced. I'm just glad to find a place I can feel secure in getting what I pay for. Give these guys a chance, you hopefully will feel the same way I do.

I was looking for a good deal for my daughter s car and checked out all the local tire shops. I am…read morevery happy with best one as they were very friendly and had the best price for the same amount of mileage rated tire. I waited for the car to get finished and everything looked great. They also had a special on oil changes so I asked them to do that also. I will definitely check them out before anyone else when I need new tires for my truck.

I ran over a curb right outside of this shop, resulting in a flat tire. When I looked up, I could…read morenot believe that there was a tire shop right next to me. I walked inside and told them what happened and asked if they could help. They said "of course". They did not have a replacement tire in the size needed. They said that they would put on my spare, which they did promptly. When I asked to pay, my guy said "Why? What did we do? Happy to help." I was blown away. I could not recommend this location more highly. (Sorry that I do not know the name of the guy who helped.)

I got 4 new tires installed here, and three days later one of them came completely off the rim…read morewhile I was driving on the highway. I brought the car back and got that tire replaced. Later that same day, I noticed a humming sound and the alignment felt off -- clearly something wasn't right from the replacement. When I called about the alignment issue, I explained I'd already been inconvenienced twice by problems that were the shop's own doing, and asked if I could be seen sooner than the last available afternoon slot -- even just to have it looked at, given that I regularly have small children in the car. I was met with attitude and no real concern for the safety issue at hand. I understand staffing and workload issues happen, but when a customer has spent significant money on a full set of tires and dealt with repeated safety issues caused by the shop's own work, a little more urgency and care would go a long way

After another auto parts store 'tested my battery and alternator' and sent me on my way with no…read moreproblems found, I found myself stuck unable to start twice over the weekend. I decided to try a different place which happened to be O'Reilly. First thing they said, battery very bad. Good. Suspected problem confirmed. Then rather than sell me a battery and install it, they pointed out these cars with the new engine stop/start at traffic lights have two batteries! There's a small one that powers the aux equipment while the engine is off and alternator is not running at these annoying 'engine off' traffic lights. Their computer instructed them to send customer to professional (dealer) service for determination and replacement of proper battery, this to avoid accidental damage to computers. I can understand there must be circuitry that ties the output from the alternator to both batteries and there may be voltage somewhere you don't anticipate. So you could buy a battery and probably replace it at home being extra cautious but that's too much liability for a store which is not a service center. O'Reillys jumped the car, got me started and sent me on my way to my dealer, no charge. This made me have a bit more faith in them going forward than the other store in town.

While I want to support local businesses, I can't help here. When my handicapped veteran father…read moretook his vehicle in for service and left change in the ashtray, the change was gone when he got the vehicle back. When I took my vehicle in for service, they broke one of the bolts holding the lug nut on the wheel. Their "repair" wasn't to factory restoration quality and looked unsightly. While these incidents happened a while back before Yelp existed, I can't forget these things.

Called them up about a rack and pinion. They quoted me a price for a new one. Changed the price…read moreand added more once I got there. The owner is a lady and she was rude as hell. I get home had my car checked out. They installed rack and pinion from the junk yard!!!! They refused to retro the price. Scammers.

In all of my infinite wisdom I managed to about completely strip the head of my oil plug when…read moreattempting to change my own oil the past weekend. I brought it by, tail between my legs, and told the crew here what the issue was. They had my vehicle in and out of there in less than fifteen minutes and didn't even make fun of me! At least to my face. I would have made fun of me. I have been coming here for years and everytime I have, I have had an excellent experience. Sometimes mechanics can get a bad rep, but this place has steadily been working hard to change that narrative.

Busy place but wait was VERY reasonable... Price was very acceptable for all that was done…read more... BUT... The greasy hand prints all over my hood and steering wheel were a bit of a disappointment.

Fast, efficient, friendly. Good start. I asked for an oil change. I have an older vehicle so I…read morerequested the oil for older cars. Nothing else was wrong, so no extra charges. Price: somewhat high, but better than doing it yourself in the winter Overall: A+

Quick efficient oil change without appointment. If you go regularly they will maintain a record…read moreand let you know recommended service for you car, based on age and mileage.

The most humbling car buying experience we've ever had. Can't say enough good words about Sales…read moreManager Derek Johnson and the entire FIeldhouse Team. Derek was more than willing to help us, go above and beyond and was never pushy whatsoever. He gave us plenty of time on our own to test drive and inspect our car. Their entire team is paitent, friendly, laid back and welcoming. The dealership has a comfortable atmosphere. The financial transaction was crystal clear and Derek made 100% sure we understood all of our options. Never once felt like we we're being taken advantage of or pressured. Our finalized deal took less than one hour without any additional headaches. Derek then took his time in the freezing cold going over every possible option and technology our new car had with confidence. We even had a moment to meet Greg Fieldhouse with a personal greeting. It's still a great experience to do business with a family owned dealership who truly respects its customers, community and each other. Looking forward to our future relationship with this dealership. Thank you Fieldhouse!

I bought a used SUV and had some difficulty just miles off the lot. Everyone I dealt with at…read moreFieldhouse was wonderful. I know once you buy it and get off the lot, it's yours, but they went above and beyond to help with the problem. I have also purchased a new Ranger. Everything went smoothly. No complaints.