never had such amazing customer service. my package was delayed by 10 business days due to union…read morepay out on old timers and they helped me find the package and track where it was when there was no update on the tracking. I had to leave from Chicago and they were able to have it shipped to the hotel I stayed at and rerouted to nye with no hassle. I really appreciate not losing this 20 pound package.

In my experience, this is the best post office locally. Staff is always courteous and professional…read more Clean and presentable inside. Always delivered mail without any issues.

Absolutely, positively the worst. I have "informed delivery" and have had several very important…read moredocuments show scanned and then never delivered ... ever - just lost. I've also received delivery attempts failed notices for very important medication that says the delivery attempt was made while I was sitting on the couch 5' from the door ... nobody ever attempted to deliver my medication. Additionally they said they left a call tag on my door needed to pick up my medication ... there was no call tag. Sorry if you work there, but service sucks.

We are in the industrial park, many days we get no mail, sometimes they try to deliver at 7pm, to a…read morebusiness, ridiculous, many, many items have been lost in the mail, we have often times received other businesses mail, had to go to direct deposit for our checks since so many were being lost, items that I have mailed to the same address for years suddenly come back as undeliverable, if possible I would give 0 stars

Yesterday, 1/21/26, I was in your PO in Bloomingdale and Meg helped me with my passport renewal…read more She was extremely helpful and courteous to me. She made the whole experience easy for me especially since I was a bit nervous. Thank you Meg. Sandy

Drove to send out packages and wanted to talk to front desk. Says that they are opened online but…read moreno letters or message that they are closed on the inside. Waisted time.

received a 3849 in mail box 2 problems: 1st they didnot ring the doorbell, 2nd receipiant moved…read morewithout any address!!!! p.s. their was 5 people in the house why don't they ring doorbell also have them on doorbell camera not ringing!!!!

The usps use to be good now there are many different people delivering the mail. Please keep the…read morelazy people out of the roselle area. On Saturday may 4th I had gotten a notification saying they couldn't deliver the mail because the mailbox was blocked which is bs. If this keeps up then I will be posting videos of usps just driving by we have cameras just letting you know.

If you open at a certain time-- be open. If you close at a certain time- close at that time…read more Rude personnel. Perhaps if Job security was an issue personnel would understand the assignment better. Easy enough to find another post office... the inconvenience of a diff location worth not having to deal with "it's just a job" staff.

My tax preparer mailed my return 4/1 using Stamps.com (USPS website) sent via priority mail. All…read moredone properly. This post office returned them to sender. Today the package is in AZ and I have to scramble to pay taxes on time. Amazon--please buy the post office!! These people are so bad.

Just want to say how thankful I am for today's (5/20/26) Wood Dale letter carrier seeing I was…read moretrying to get the attention of my UBER driver who was parked quite a distance from my home. I was trying to get the UBER driver's attention to pull into my driveway as I am somewhat handicapped. My letter carrier saw my predicament and walked over and tapped on the UBER drivers window to come get me. How kind and how above and beyond!!

This post office is always willing to help. Went to get my passport and my families passport as…read morewell and it went well. I live in Addison but prefer the Wood Dale branch thank you!

Whenever I come to this particular USPS, three words come to me mind - nine inch nails. All the…read morewomen working at the counter have huge nails. The women tend to have attitude issues and work slowly. Nevertheless, my experience has so far been pleasant. I also got my passport photos developed Update: one of the ladies asked my name and commented I smelled good

This location has been sitting on my package instead of delivery it. It's literally been there all…read moreweek. They have one job - deliver packages. But they don't deliver packages they sit at their location and no updates on tracking info. Pure laziness. Anyone interested in a class action please DM me - clearly there is intentional theft or something going on at this location just based on the reviews. Also file complaint with US government on this postal branch.

The mail carriers tore my box off my siding my mailbox and they don't want to fix it I'm leaving…read morethe mailbox on the floor that way they can bow down every time they come to my house a trained monkey could do a better job than what they do

This is beyond ridiculous. No business has the right to call any department customer service. It is…read moreComputer I Can Answer Tell Me What I Can Do For You Service. I had to listen to a plethora about different mail services, passport services and listing everythin one needs...about 5 minutes worth of nothing. All I wanted to do was ask a question. Then I go on the ring-a-thon which I know they are ignoring because they either turned off the sound, or hear it and ignore it until the PAYING customer gives up and values their time more than the USPS.

Terrible just terrible!! Five days before Christmas of last year (2022) I sent out three packages…read morefrom my neighborhood Post Office they all came here. I paid for two day shipping. They were suppose to get to their locations which was Medford, Wi, Saint Hedwig, TX and Garland TX on Thursday and Friday. Both packages to Medford, WI and Garland TX got to their destinations on time! The package going to Saint Hedwig, TX did NOT! I just assumed everyone got their package until 7 days later I get a call from the recipient saying that it was still sitting at Elk Grove! It sat in limbo for 10 darn days! That's really ludicrously bootleg! What is going on at Elk Grove!?! She called and I called the USPS hotline and filed a claim. Then mysteriously it moved! She finally received her package on January 2nd of 2023!!! The package was smashed and had holes in it. It also had been taped in one of the areas. Her Rum Cakes were hard as rocks and the homemade Ghirardelli Turtles which I sent in a small cooler with dry ice was melted. I don't know who the managers and supervisors are at the Elk Grove USPS distribution center but you guys are failing to do your job horribly!!

I would give a 0 star if i could but they dont answer the phone and i believe my package has been…read morelost or just super delayed at this facility