never had such amazing customer service. my package was delayed by 10 business days due to union…read morepay out on old timers and they helped me find the package and track where it was when there was no update on the tracking. I had to leave from Chicago and they were able to have it shipped to the hotel I stayed at and rerouted to nye with no hassle. I really appreciate not losing this 20 pound package.

In my experience, this is the best post office locally. Staff is always courteous and professional…read more Clean and presentable inside. Always delivered mail without any issues.

How do you Yelp / review your post office? Keep in mind that…read morea post office is a government facility. Unless you're a politician, government isn't glamorous. With that said, I've been in much nicer post office buildings, so I can't give 5 stars here. Another thing is customer service. These are government employees. They don't really have to be nice to you.....and I guess they aren't here. There was only 1 employee working here that I could see. This person wasn't being rude, but there really wasn't any customer service either. It's whoever is next in line, come on up. Not sure I would expect any better from a post office, but I'm giving 3 stars as I've been to much better post offices.

As a village resident recommend you use Itasca PO for outgoing mail as delivering is a past time…read moreevent for our PO in Elk Grove Village. Odds are better with playing Lotto than getting daily mail

Yesterday, 1/21/26, I was in your PO in Bloomingdale and Meg helped me with my passport renewal…read more She was extremely helpful and courteous to me. She made the whole experience easy for me especially since I was a bit nervous. Thank you Meg. Sandy

Drove to send out packages and wanted to talk to front desk. Says that they are opened online but…read moreno letters or message that they are closed on the inside. Waisted time.

received a 3849 in mail box 2 problems: 1st they didnot ring the doorbell, 2nd receipiant moved…read morewithout any address!!!! p.s. their was 5 people in the house why don't they ring doorbell also have them on doorbell camera not ringing!!!!

The usps use to be good now there are many different people delivering the mail. Please keep the…read morelazy people out of the roselle area. On Saturday may 4th I had gotten a notification saying they couldn't deliver the mail because the mailbox was blocked which is bs. If this keeps up then I will be posting videos of usps just driving by we have cameras just letting you know.

Would like somebody to explain any of this way of doing business.This is the Woodfield station on…read more1951 McConnor pkwy.ALL customers should have been notified.Its 24 hr access....and no emails to customers.The note that has been posted in the back of bldg states (attached below) CLOSED"temporarily".... but all doors are unlocked.In addition,the reviews on this facility are ALL bad!!My relatives are in schaumburg.This is the worst thing ever!!!!!!!!!!!!The old location on mall drive was just as bad .What a both sad and awful thing for a government agency.They should be ashamed .

If you open at a certain time-- be open. If you close at a certain time- close at that time…read more Rude personnel. Perhaps if Job security was an issue personnel would understand the assignment better. Easy enough to find another post office... the inconvenience of a diff location worth not having to deal with "it's just a job" staff.

Just want to say how thankful I am for today's (5/20/26) Wood Dale letter carrier seeing I was…read moretrying to get the attention of my UBER driver who was parked quite a distance from my home. I was trying to get the UBER driver's attention to pull into my driveway as I am somewhat handicapped. My letter carrier saw my predicament and walked over and tapped on the UBER drivers window to come get me. How kind and how above and beyond!!

When I've gone there staff has been professional, except one man (years ago) tried to overcharge me…read moretwice. Always check pricing online before going there. He's doing a better job now. Delivery of my mail and packages have been misdelivered too many time. One package was supposedly "handed" to the resident of another address! Their mistake cost me. And in the last year 3 of my packages were delivered to this post office on time as merchant promised, BUT this post office sent it to the Chicago post office, the Chicago post office sends it right back to them, then they deliver it to me. One package however made it all the way back to the post office of the sender and came back. It's REALLY annoying. Mistakes can happen, but it's sad it happens so often. I avoid package delivery with USPS as much as possible because there is always that 50/50 chance it will be delivered all over the place before reaching me.

They never answer their phone. People have issues and the post office has zero customer care. No…read morewonder people hate it and are going to other shipping services.

On April 27th of this year (2026), I bought some ICY HOT BALM from Amazon.. or so I thought.. There…read moreis a history on Amazon of my package's journey from this facility, back to another (unnamed) USPS facility, to a location in Oak Park. Back and forth and back and forth. Now, there is no more history. I am assuming my package has been lost. So, the other day, I called Amazon. Big mistake. The Amazon "customer service" representative put me on a 3-way call with a USPO representative. He could NOT have cared less. He said my package had gone "loopy," or that's what I thought he said. Please. This place needs to be shut down. Or, the top people at the USPO just don't care at all that poor customer service is the norm with them. . Lord help us. WHY CAN'T I GIVE THIS PLACE ZERO STARS?

The mail carriers tore my box off my siding my mailbox and they don't want to fix it I'm leaving…read morethe mailbox on the floor that way they can bow down every time they come to my house a trained monkey could do a better job than what they do

This is beyond ridiculous. No business has the right to call any department customer service. It is…read moreComputer I Can Answer Tell Me What I Can Do For You Service. I had to listen to a plethora about different mail services, passport services and listing everythin one needs...about 5 minutes worth of nothing. All I wanted to do was ask a question. Then I go on the ring-a-thon which I know they are ignoring because they either turned off the sound, or hear it and ignore it until the PAYING customer gives up and values their time more than the USPS.

A friend sent 4 letters from the greater Chicago area. 2 were sent June 1st. It is now July 11th…read moreand neither letter has arrived. 2 more letters were sent June 26th and thus far only one has arrived.

Terrible just terrible!! Five days before Christmas of last year (2022) I sent out three packages…read morefrom my neighborhood Post Office they all came here. I paid for two day shipping. They were suppose to get to their locations which was Medford, Wi, Saint Hedwig, TX and Garland TX on Thursday and Friday. Both packages to Medford, WI and Garland TX got to their destinations on time! The package going to Saint Hedwig, TX did NOT! I just assumed everyone got their package until 7 days later I get a call from the recipient saying that it was still sitting at Elk Grove! It sat in limbo for 10 darn days! That's really ludicrously bootleg! What is going on at Elk Grove!?! She called and I called the USPS hotline and filed a claim. Then mysteriously it moved! She finally received her package on January 2nd of 2023!!! The package was smashed and had holes in it. It also had been taped in one of the areas. Her Rum Cakes were hard as rocks and the homemade Ghirardelli Turtles which I sent in a small cooler with dry ice was melted. I don't know who the managers and supervisors are at the Elk Grove USPS distribution center but you guys are failing to do your job horribly!!