This is my least favorite post office in the Nashville area. While I've given most postal facilities four to five stars, the Hermitage location just isn't efficient. There is a perpetual line here, and the store invariably has just one worker. And that isn't the fault of the worker! They're going as fast as they can. Even quiet locations have a minimum of two employees working the windows. But never at the Hermitage locale, and that really slows things down! read more

lazy staff, poor attitude very very bad wouldn't recmomend anyone to send mail here worth it to drive to any other mail place

Great staff! Always open, never a line. Which is all you can really ever ask for from a post office.

If you value your safety during covid do not come to this USPS. Despite federal buildings having mask requirements and signs indicating such the employees refuse to wear them properly. (over the nose) As do customers. One of whom didn't wear one at all. She licked envelopes inside as the mask dangles on her ear off the face. When I mentioned that I live with someone vulnerable who is at risk for covid the blonde woman working behind the counter told me that the plastic shield in front of her would protect me and refused to pull her mask up. She then enforced that I leave and refused to help me. Avoid at all costs! read more

These people must be in a bad mood every single day all day long. Unfortunately this is the closest usps to my home so I do use it when I have to but they are no doubt the most angry and mean workers to deal with. They have attitude the second you step up to the counter, whether you're the only person in there or not. There are times I've gone right at opening being the first customer served, just to get stamps or mail a small package, and yet they still are so incredibly rude. It's like they can't do their job without some type of attitude. I dread going there because of the workers, it's sad how mean they are to people. read more

I see others saying the staff weren't great so I'm posting a review to say they were just fine when I was there. The line moved quickly and they were perfectly friendly. The space on the other hand is a little unkept and doesn't come across as super clean. read more

literally the rudest jerks here. Absolutely miserable clerks with the nastiest attitudes. they shouldn't be in any kind of job where they have to talk to people PERIOD. After they are done being unapproachable jerks to you they literally sit there and talk sh*t about their coworkers and the patrons in front of customers. absurd. Really hope they were the only two employees there that act like that but based on the comments I've seen I doubt it. read more

Her name was Nicole and i don't know the other one name. The post office is empty and they don't want to scan my packages. She was so rude and I told her that I lost some packages before at the machine but she said that she doesn't care and that's not her job. And u was out trying to use my phone to pass this complain. She came out to me and she said what r u doing!! I ask her that I don't need to talk to her anymore she said ok I will call the cops on you l!!! Really!!! I'm paying for my packages and that's my business I use the post office every day and this is the one close to my place!!! I neeed someone to get back to me. It wasn't the first time and I need it this problem to get fixed. read more

I use a PO Box and my brother uses this post office frequently for his business. I've always seen the same ladies working inside and they've all helped me at some point. One time a man in the back answered my phone call and took care of something for me. It's obvious everyone here works hard and I've never had issues! read more

I live in the Valley Grove Community. It is a problem when personal checks, paychecks, bills, and packages are constantly delivered to the wrong address. There are many great people in this community who make sure mail goes to the rightful owner; however, there are many dishonest people as well. This is a DANGEROUS problem. I expected an important package this week. When Friday arrived, I decided to check the tracking. It stated it was delivered on Thursday at 10:30 AM. I had received a different package, but not the one in question. Saturday morning, I called the Post Office. "I'm sorry but the package was delivered to a different street. I will call the employee who delivered the package and have them retrieve it and you will have it today." Knowing the P.O. closes at 12:00, I began to call at 10:30 AM to get an update because I had not heard anything. I called 15 times between 10:30 and 11:30 with no answer. I drove to the P.O. and spoke to an employee at front desk. She was less than helpful. She never apologized nor did she offer to help. States, "Julie left 30 minutes ago. If you haven't heard from her, it means she doesn't know anything yet." Well, that's funny because I've been calling for an hour! Communication is a problem. I left the P.O. without any customer service!!!! How about, "I'm so sorry your package was lost. Let me take your name and number and I will make sure someone calls you." I took it upon myself to drive to the street Julie said it was delivered to and knock on the door. The household denied having my package. This is Saturday. Any hope of me retrieving my package that was delivered on Thursday is very low. The rightful owner and address is plastered on the box. Whomever has my package knows where I live and can return it but has not. USPS of Hermitage, please get it together!!!!!!!!!!!! At the very least, be nice to your customers and apologetic and helpful when you mess up. And remember to communicate!!!! A smile every now and then won't hurt either. read more

It's not the biggest post office around but it has everything you need. There's automated machines for self service if you're just trying to get in & out quick. I prefer going inside, everyone is always friendly and helpful. I like it and have never had any issues. read more

United States Post Office - Front Lobby of Hermitage Post Office - Post Offices Near Me - Nashville, Tennessee

I have lived in my home for 30 years. The mail carriers we have experienced are awful. 1) They leave my mail laying in the street. 2) They leave my mailbox open to where anything could happen to it. 3) They frequently leave me other people's mail. 4) I suspect other people are getting my mail. 5) They have given packages I was waiting for to other people. I have it tracked down only to find they gave it to someone else. 6) Several years ago, when I ordered a bumper sticker that said, "Vote NO to Obama" it never arrived. I suspect they trashed it. read more

Worst post office ever!!!!!! We've been in our house for almost a year. They have lost 3 articles of mail (that we're aware of). They are no help in finding your mail even after you've paid extra for overnight and tracking. We're still getting other people's mail. The manager is of no use. He doesn't know anything or how to resolve anything. This place is the worst! I wish we could have our mail rerouted to another post office. I'd even pay to have it rerouted. I actually have to miss work today because I have to go up there; they haven't delivered something I ordered offline, that I was supposed to get 3 days ago. Worst post office ever!!!!!!! I wish I could give them ZERO stars! read more

The self service, automated system is helpful in the front since waiting in life for human help takes forever. This system dispenses stamps and weighs your packages and prints labels. Its very easy to use and there are 2 of them, but even with two of these machines, there can be a bit of a wait too. Parking is easy. This was relatively painless. read more

Hey! I mailed some stuff from this building! Hooray for stamps! And even better- it made it to its destination. Seriously though, our U.S.postal service deserves better than they get. They do a thankless job. High fives all around for you folks. read more