Five stars for excellent customer service. I didn't care how long the wait was or how much red tape…read moreI had to go through, Lauren was amazing! I visited this specific post office because it's one in town where you can get your photo and passport application done all in one place. After trying to make an appointment online and on the phone, I ended up just stopping by. That's when I found out appointments are required and must be made 24 hours in advance. Even though it was empty in there, I still had to come back the next day (insert eye roll). Lauren helped me take care of that and while yes, it was annoying. They weren't her rules and she was so sweet. I came back the next day with all my paperwork and everything ready to go. There were a few more people in there but they kept having to sit back down for not having the right information or forms done. Glad Lauren was there the day before to inform me on everything. It didn't take too long and I was out the door. If this is a service you're looking for before upcoming travel, make an appointment here!

Sitting here in line for 15 minutes, no one at the counter while multiple people in the back…read morechatting. Disrespectful and terrible customer service.

Always good customer service, and you know your mail is going to enter the system immediately when…read moreyou deposit your mail at this location.

When will I learn not to trust USPS with anything other than Christmas cards? (Even then you have…read moreto mail them a month ahead if you want to make sure people get them) Sent something with tracking for a special anniversary to a family member with several days cushion. Scheduled to arrive Thursday, then Friday, it's now Saturday and out of state for no good reason when it was going two towns over. Their anniversary is tomorrow and they won't get it in time because you guys can't ever seem to do your job. This is the last package I track with you people. Next time I will pay the extra $2-3 for FedEx or UPS because you can't be trusted. (This stuff was happening long before govt cuts this year so can't even blame it on that.)

The passport worker lied and claimed they don't do appointments. Made us go to another location…read morewith 2 small children.

I've been here before, but apparently just to drop off mail. It's small, but there was only a…read morebrief wait when we got there, at 11 on a weekday. Staff were friendly and efficient. Sorted out our needs. We got a couple of cards while we were there, plus shipped some stuff. Reasonable prices. Parking can be iffy but wasn't bad, again on a weekday morning.

Had to ring a bell to get service. Not the most efficient service, but loved that there was a…read moreprivate parking lot in this neighborhood post office. Lots of rolls of tape for patrons to use. Counter totally behind plexiglass. You have to place packages in a cubicle that had a Sally Port...interesting! While waiting, I noticed there was a wallet left there which I turned into the agent who finally assisted me. Didn't appreciate the employee was on the phone the whole time. Luckily not much foot traffic and got my package mailed. Cool that there was an old school scale sitting on the counter for patron's use.

Called repeatedly throughout business hours-- no answer…read more Visited at 2:45 to pick up a package they were refusing to deliver for some reason. No one in the office. Sign on the door that they're "on lunch" until 4:00. Clerk was reasonably friendly when I returned after 4:00. Maybe a staffing issue?

We've usually had a smooth experience here, though recently, one of the workers was fighting with…read moreanother one in the back room over a phone number, which was awkward.

One representative assisting people, and she was doing passports so everybody that was trying to do…read moresomething with the mail was not assisted. We've been here for an hour. This is the worst post office.

What I am about to tell you actually happened...in real life…read more This post office has always been subpar with its customer service and facilities. On this particular day, I unfortunately had to go to the counter. As I stepped up next to the other customer, there it was, in all its glory - a mail clerk helping the customer, while flossing her teeth. FLOSSING HER TEETH. I'm still sort of reeling from what I witnessed. I know I shouldn't be shocked at the behavior of others anymore, but, it's not difficult to act like an adult who knows how to act in public, especially at their job. If I could give zero stars, I would.

My package was light, but it did have something in there that could have been damaged…read more This worker is from the post office right on Main St.

Literly can't deliver shit to a simple address yall couldn't deliver a baby with a detailed…read moreinstruction pamphlet

i'll have a package out for delivery at 8am and it will say it will be delivered by 8pm , well our…read moremail carrior is to lazy to deliver . she brings the regular mail but dosn't bother to bring the packages and then it will say mis-sent . but she sits in her van for an hour on her phone but won't bring my package.. this happens all the time and it's getting old .. these businesses go out of their way to provide fast shipping and delivery but these usps workers could care less about it.. s.terrace ave. west columbus, oh, 43204 . sad but true.. she needs to stay off of her phone while working and do her job ..

It was holiday time and I expected a crowd (trying to stand 6' apart with our masks on). The line…read moreto the counter was LONG. And, of course, there was only one person working. I had planned ahead to use the self-serve machine and brought everything I needed to package my gifts. I found the priority envelope/boxes, made sure no one else was standing in line for the machine (there was no one else) and stood 6+' away from the lady currently using it. I was next in line. BOOYAH! But, when the lady finished the transaction she was working on, she put the envelope on top of the pile she had to the bottom, and started on the next one. She proceeded to individually type in the addresses and figure postage for each envelope in the pile. The envelopes were generally not bigger than a standard size piece of mail - requiring a standard stamp. but then I realized the lady possibly for foreign born or descended and surmised she was sending international mail. Regardless, I could not believe she had to gall to stand there and dominate the machine while others waited (a person or 2 had queued up behind me). I started to wonder if I would have been better of getting in the other line. At least IT WAS MOVING. At some point, the lady realized she was holding up the line that had formed. She made a mistake and cursed - and moved on to the next envelope. After what seemed like way too long (15 minutes+), she totalled out her purchases and began to move away from the machine. BUT - she then dropped everything on the floor and took forever to pick things up. She finally vacated the machine and I had room to step up and quickly work through my ONE transaction. I was done in the less than 3 minutes. She had moved to the end of the line and was about ready to drop everything again. I had a wonderful plan to get in and out quickly. BUT I did not foresee this lady monopolizing the self-serve machine. I survived that little frustration. But now I'm wondering whatever happened to my package. It has yet to be acknowledged by the recipient - so I'm thinking it has not arrived yet. That would only be 6 days late (and counting) . . .

ALWAYS SLOW and POOR service. Bad attitude too. Parking is always a problem. Why can't they be…read morebetter?

This one is sooo bad and I rented my P.O Box there and I haven't received none mails for 2 months…read moreand yes it wasted my $$ so i suggested you don't go there!

This place sucks so bad because they only have one person behind the desk and that one person is…read moreslower then a sloth. Don't waste your time there.

There is a bitter, bitter, life-hating older man who works here. He has grey/black hair and a…read moremoustache. Wears glasses most of the time. This man is the worst human in the world. Extremely gripey, bitchy and wretched to customers with no provocation. It's funny, I haven't been here in a couple of years, I'd say, other than to maybe throw something in the drop off box, but I've had no fewer than two people tell me horror stories about the location... ...and I say "old guy?" "Yes." "Glasses?" "Yes." "Moustache?" "Yes." "Yeah, that guy hates life and will surely burn in Hell, don't take it personally."

The women who work here- or at least the blonde lady is SO sweet and kind. I don't know her name…read morebut she's 100% an improvement from that grumpy guy that I used to have to deal with. The post office is kind of a pain in the butt to get to, but I now go out of my way to come here because she's so kind. :-)