My visitors are always efficient, staff is friendly - the key is I am there to drop packages or…read morepick up not engage in extra services. The information given and the manner given is very professional and friendly. When I have had questions like scheduled pick ups they have the answer or get the proper person so the information is correct.

Here I am again making another review for this place. I tried again to give them another chance as…read moreI thought maybe it was circumstantial with my previous packages. This time I believe the delay was intentional. I make custom items for people and rely on great shipping services so that's why I choose UPS. Please also note that my husband is a driver for UPS so I know EXACTLY how the shipping process and cut off times work. I know exactly when the stores get swept. On Friday, June 14th, I dropped off a package at this location. I asked the tall slim lady with brunette hair if the store had been closed out/ did I make the pickup for today? She said "why do you care, it's only ground"? These were her words verbatim. Now I just brushed them off because I knew I had made the cutoff because it was way before 6 and the driver was just getting there. Mind you, I dropped off a package a few days before and was told by the short small lady that as long as it is before 6, then all is good. (She's great by the way.) so today I decide to track the package because it should be out for delivery. I know this because I ship to this area frequently. When I look, I see that the package has sat in the store the ENTIRE weekend. That means it didn't get picked up until Monday!! So this store deliberately let this package sit for 2 SWEEPS just because I asked if I made the cutoff. Yes, stores get swept on Saturday too!! My package shows a Wednesday delivery. Now when I bought the label, I was told a TWO DAY delivery. It has ALWAYS taken 2 days for my packages to be delivered to this location. This store has already made me loose the business of a state representative because of their delayed shipping, now I have to refund this order to a client because of nasty staff trying to be funny. Like I said, I've tried my best to give this store the benefit of the doubt, but it is the ABSOLUTE WORST and I do not recommend if you need your packages sent. Go to Prince Frederick. Never had an issue with that location ever!! Also, for the comment that the manager made below, total BS. I can during the week around 4pm. I know the pickup process. The package was to be delivered on a FRIDAY so how could I come on the weekend?? Make it make sense!! It was your store because that is what the customer service dept for UPS told me when I called in. So just stop.

Terrible and Unprofessional Service…read more USPS in Upper Marlboro has been incredibly frustrating. I was expecting packages today that were too large for my mailbox, but instead of delivering them to my door, the carrier marked my address as "vacant" and returned the items to sender. I literally saw the carrier in my neighborhood. After calling customer service, I was told this particular carrier marks mail as "vacant" if people don't check their mailboxes frequently. That's absurd and unprofessional. Now I have to wait another day for redelivery, all because of laziness or personal assumptions. Completely unacceptable.

Despite living in the area for over 20 years, this was my first time visiting this post office…read more It's an older building, so it was a little chilly inside. It's also small. Three windows were open and i was out in 20 minutes, despite the line ahead of me. The rep I had was very nice and friendly. I would return.

I tried to buy stamps today. the young man , blue t shirt cap on backwards behind the counter told…read more me " wait a minute, I got something to do", running out to the parking lot to talk with friends in a car. he came back in and asked if I was paying cash or card, then ran back to his associates. I left. what the heck?

The Customer service is the reason I give 3 stars…read more They do have bad work issues with Mail delivery when they regular person is out but (there's always a but ya know!!) they will go out of their way to fix any situation from having your mail delivered to someone other than you (they tracked it and got it back) to not getting mail at all. I'm confident in them fixing any issues but there have been plenty and this is why I took 2 stars but they are super nice and friendly and that means a lot for me!!!

my experience at this USPS was excellent! This was the 1st time I had a good experience at one of…read morethese. I was not looking forward to going to the post office. I rather go to the dentist. All the ones I have been to have been unsatisfactory. Make me feel Like the people working in there are there against their will. But not this time. The front USPS rep (Queza) was kind and patient and she was even smiling. Never have I seen an USPS worker smiling before. Makes such a big difference when someone isn't taking out their frustration on you. Glad there was no line too.

I want to say thank you to the young man working the closing door today 11/14/2020. Although I have…read moresome problems with this post office today I would like to commend him for outstanding service. Unfortunately I don't have his name and i'm assuming he made this happen. But much to me delight I received a package that I was told I couldn't get until Monday was delivered later this afternoon. He listened to my problem and found a solution. Again thank you very much. I wish. I wish me a name, but I don't!!

I had my mail stopped for a week and they STILL delivered the first three days…read more Customer service is VERY poor in the post office. I don't trust them with my outgoing mail- I always drive up the road to Dunkirk to mail things.

inability to deliver mail to correct addresses or even deliver mail at all. No service inside…read morewithout standing around waiting for someone to even acknowledge you. Terrible! Two people came in different times saying their checks were stolen and cashed by someone from the post office. Get nee people and train them!!!

I have driven on Main Street for years and have never noticed the library. It appears to share a…read moreparking lot with the post office. It is rather quaint- there are no quiet rooms due to the size, but there is an area in the basement where there are tables to work. Staff are friendly, and they have activities posted (shea butter making class, yes please!) throughout. Glad I was finally able to check out this hidden gem.

Nice and quiet library with ample table space to do work. Went there to meet with a client and we…read morewere able to get a lot done.