Older facility but it has everything you need from a post office to include passport services. 5 star for the staff. I had an issue with receiving mail and the person in front made sure I was able to talk to the supervisor and she was really helpful. One week later my issue was resolved. Small but ample parking. I can see how this place can be full during the holidays when more people are shipping off more parcels. read more

United States Postal Service - Post Offices Near Me - Ontario, California

They are marking my packages as delivered and I haven't received anything. They better get their shit together because it's annoying.

I recently visited the USPS office for assistance with a passport application. My cousin had previously filled out the form incorrectly, so I went in person to kindly ask for a new application so we could complete the process correctly. After waiting to be assisted, I approached the counter and was helped by a blonde clerk whose name I unfortunately did not get. From the beginning, she seemed bothered by my request and responded rudely, telling me that mistakes should not be made on the application. I completely understood that mistakes can delay the process, but I was simply asking for another form so we could correct it. She then told me that if mistakes are made, I would need to go online and print a new application myself. I explained that I had already tried searching for the form online but could not find the correct link, and I also let her know that I do not have access to a computer or printer. Despite this, she still seemed unwilling to help. Customer service should involve patience and understanding, especially when someone is respectfully asking for assistance. I left feeling dismissed and uncomfortable rather than helped. read more

yo who the fuck is in charge of this place?!? they lose my mail with no explanation, they throw packages i mail out that clearly have "fragile" stickers on them and if youre not paying attention they wont even give you your change!! i paid with $100 for a $34.00 package and the lady doesnt give me my change!! i realize at my car and come back in and they made me wait until the lady came back from break to give me my $66 change!! read more

So I was helped via the phone. Around 12:30 or so. Sadly I forgot to do the survey and all so doing this instead. They gave me this address as the closest UPS so yeah. Phone lady was very top notch. Nice, and helpful. Probably deserves a raise too lol. Anyway hopefully she sees this and knows how appreciated she is. read more

The customer service at this location is horrible. Nicole was extremely rude, and acted like I was an inconvenience. She needs to work in the back office instead of interacting with the public. This is the reason our postal service is going down hill fast. Shame this person was hired in my community. read more

If I could rate this place -5 stars I would based off of customer service alone. My husband & I had an appointment at 9:45am for the passport services & when he showed up to his appointment they told him that the lady working the window won't be there until 10:30am. Why have appointment availability online to book if no one at the company is going to honor it? When we went back at 10:30 the lady working the window for passport services (I believe her name was Irma) was extremely rude making smart remarks when no one had an attitude with her. If you show up to work treating customers with an attitude because you're unhappy with your life then maybe consider retiring or working somewhere else. Highly recommend to not go here. read more

IRMA clerk #05 the old lady who works at the window has a very NASTY ATTITUDE she will make smart remarks and even snatch your ID away from you she has no customer service and clearly doesn't like her job this location is horrible they will LIE TO YOU ABOUT PASSPORT WALK IN APPOINTMENTS and blame on it short staff but the website states from 3:00 PM TO 4:00 PM I know they fail all there secret shops the post master should be ashamed having employees like that working the window read more

Rude. Made me package and tape my own package for a return order, got a decent cut from having to reopen my own package. Jessica didnt even offer to get me a napkin for my wound, i had to beg to get her to react and get me a paper towl for my finger. Going to UPS, printing the label there (bc i have no choice) and will pay whatever the cost to return ship it: its going to be much more convenient. wont use USPS by choice again read more

Horrible Horrible Horrible! They keep losing our mail, we've go in person to complain many times and they do nothing about it. I just had to go get a new license reissued at the DMV because they placed it in the wrong mail box. Please do something about the post mail carriers read more

Typical government agency. The lack of customer service training is obvious. Expect to be treated as if your visit is an inconvenience to them and they're not getting paid to work. Avoid the 8itchy asian lady at all cost, thank me later read more

The Ontario PO is good if all you need is a stamp or for someone to ship out your package. If you need any form of assistance regarding something more complex, DO NOT go to this location. Opening up a PO box, needing a passport, setting up a business account, etc, should NOT be done at this office. I had an appointment for a passport scheduled at 1:30 p.m. When I arrived, I waited at least 20 minutes and was never called. I lined up to speak to a clerk. One agent said the passport woman would call by appointment time, and I should be seen very soon. Another 10 minutes go by, and now my lunch is almost finished. The passport agent flagged down the next person in line and did not call by appointment. I inquired with her about my appointment, and she advised that I line up to be seen. Wait, I scheduled an appointment to then still have to line up and wait an hour+ to be seen? This is the first and last time I go here read more

Incompetent, slow, rude and very disorganized You might as well do it yourself and save your time read more

Worst location to visit if you're trying to resolve an issue. Every time I went in I was always given the run around. I've went in to collect mail that was held and I was always told they couldn't find it. I was even told mail with my zip code didn't go to this location which was a lie they have used to personally turn me away. The supervisors are under trained Dee was very rude to me on multiple phone calls and Nicole is the most vile human I ever crossed. I've had such difficulty getting mail delivered this past year. read more

I haven't received any mail since last week Thursday, June 13, 2024. I have set up email alerts for daily mail since I moved next to this area. Everyday I get those emails, but when I go check my mail box, there is nothing. It's been days since I haven't gotten any mail. You guys called me from this phone number +1 (909) 933-3837 - which states your address. I tried calling multiple times to speak to a representative and it keeps saying "Sorry, no representative is available to speak right now, try our online services" and I keep calling, I got hung up 3 times. I'm very disappointed in the way you guys run your customer service. I have already sent out a service request since yesterday, but I need to know what's going on because I haven't gotten any mail since June 13, 2024. Whoever called me, please answer and don't hang up - it's serious matters . read more

I love this post office most of the time but today I'm feeling irritated. I'm missing a package and no one seems to care about it. Thank you for your email. Our records indicate that your package was delivered on 10/12/21, 1:00 PM to the address 1555 E HOLT BLVD 4799, ONTARIO, CA 91761. This package was signed for by: J LOPEZ. If the address is incorrect, please contact your shipper for additional options. If the information is correct, please respond and confirm this address is accurate, so we can further research the request. We apologize for any inconvenience. If you have any further questions or concerns, please reply to this email or call our Customer Care team at 800-334-5000. OnTrac | Web Customer Service Toll Free 800-334-5000 www.ontrac.com Somebody has it other than me this I do know. read more

This place is terrible! I should've listened to the yelp reviews before I went. I wanted my envelope to have a non-machinable stamp and she wanted to charge me $4 per envelope! I tried to explain to her this is something I pay for from another local post office and they only charge be about $1.44 and her response was " well they charge you wrong". Complete incompetent people ! also they do not have anyone that is bilingual, so I had to help translate for another customer because this place doesn't seem to have anyone bilingual working for them. I took my business to another post office and shipped my invitation for the 1.44 that I've always paid. Do not go to this post office ! Complete rip offs, they do not know all the postage options! read more

Canada store today at Rancho Cucamonga to purchase a loveseat and couch. Everything went well till we got to the cashier and we cashed out the machine acted up. It charged my bank account but didn't fix it in your system. They can't deliver my couch until Tuesday because because no one works on Weekends and accounting to say the least if I didn't need a couch, I would just return that for money back and go to Ashley. This has been a horrible experience and I will never come http://back.no help mgmt can't do anything even thou they saw and took print screen of charge read more

horrible costumer service in the past few months they have misplaced, lost , damaged or stolen package. delivery person will leave the empty package in a labeled bag " we are sorry the package was damaged however there is no item inside " then USPs won't take responsibility for it or when packages have not been delivered to the proper address will claim it was ! other times will say on the tracking website that person was unable to access prop like really!!! I have been at home wait all day for the delivery and nobody has even attempted to knock on the door and there's no gate so how come this person couldn't access the property USPS you gotta do better I'm tired of this horrible service it makes nonsense !!! read more

Every time I come here I always leave dissatisfied with my visit. When the lines are not incredibly long, the postal workers send me away with "you can do it online". The first time visiting this location I came to resolve a shipping issue, the postal worker tried to send me away by saying I could fix the issue online. I politely told the postal worker I had tried this twice that's why I was there to resolve the issue at the main branch. He told me I would have to fix it online because he couldn't do anything. I ended up contacting the company and cancelling my order due to the incompetence of the postal worker. This has happened to me a couple times now. Passports Be prepared to wait!! This process wasn't that bad, you just have to be aware that you will need to make an appointment online before visiting (have documents ready-ID, picture, original birth certificate). Make sure to stand in the "passport line" which is separate from the main line. The man that does passports (Asian man) is extremely kind, funny, and willing to help. Your passport and birth certificate will take about 6 weeks to get in the mail so be prepared to wait. Overall, I feel that customer service needs to be improved by offering incentives (better pay) to employees alongside retraining of staff. read more

It's always something different with the people in the back at this location!! Lobby Hours are suppose to be until 8:00pm. I arrived here at 7:52pm. All 4 doors are locked. Smh ‍ read more

Just don't waste your time coming everybody who works here is miserable and brings it to work so they don't like to help the customers. They have employees who get offended and deny help instead of acting professional. Just save yourself the headache management should be embarrassed to have workers who can't even do their job. read more

Honestly it's a bunch of crooks that work here. Worst kind of people and guess what they work for our government... filed my change of address on the 31st still haven't received mail and the carrier doesn't know what the issue is supposedly, saleane who works the front is lazy pages her supervisor twice supervisor still not out within 20mins common sense would tell you to not upset your customer more and go directly to your supervisor. And Nicole the supervisor said she didn't know why either just starring at me like a deer in the headlights lol you're the supervisor if you can't do your job read a book cause there are people in the world that will snatch your job real quick and do it 10x better then you. Do better take more pride in your job and don't be so lazy. read more

They were nice at the Mira Loma PO station. My priority mail package was shipped but arrived at my relatives damaged. Just another indication that the government entity is unreliable and the people that face the customers remain friendly, helpful, kind and professional as possible. Now I have to jump through hoops to file an insurance claim. read more

I had to box and send 2 packages. Went during a time google said it was 'not that busy' and I was in and out in 5 minutes. Woman named Selena helped me and was very quick and courteous. read more

they returned my package right away , when it was out for delivery they didn't bother on checking if anyone was in the house. they Blamed me saying I had dogs . I have two French bulldogs .. small dogs and all they said was sorry when I showed up to their office. I won't even give them one star read more

Horrible ... I rescheduled a date to pick up a package and when I went on the date I rescheduled they didn't have the package so they told me to leave my phone # and name to contact me back and they never did! They ended up returning the package back ! So horrible. read more

I will be filing a formal complaint against this office, not sure why they feel so entitled and with attitudes, supervisors don't bother with helping and postmaster is too busy I will make sure they all get reprimanded even if I have to hire an attorney this is not ok!! They are government employees and should have some respect.. The lady that delivers in my neighborhood is either a thief herself or just doesn't care about delivering to proper address I've had 3 packages stolen and one sent back all the way to sender back in the east coast saying wrong address!!!!.. she is careless and I've seen her bring help e her teen to help her during Christmas season not ok at all!! This is federal and mail should be kept private. read more

Avoid this place at all costs. If you have to pay more for ups or fedex do it it's worth it. I asked them to hold a package and the delivery driver still took it out for delivery because "they don't check those things til they're on the road" and they told me they can't contact him, they can't bring it back nor could he redeliver. I talked to the manager and she said just drive around and try to find him? I asked where about he would be and they said they couldn't tell me. They told me they open at 8 am come back the next day I get there they don't open till 830, couldn't find my package then told me it looks like the driver actually has the package again and it was going back out for delivery but they were able to stop it last minute. Had another package supposed to be delivered the next day now it looks like there's a hold on that package which I never requested it was just for the original package. Horrible experience working with them and they don't care to help read more

so piss this is the 2 second time I leave a package here and hasn't been scan never gets to where it should go can't track it I don't know what they do to my pack if they steal it or lose it plus the people are so rude here if u don't like ur job quite read more

I went in to buy a stamp to mail a letter today. The lady told it would be $0.49 and to swipe my card, which I did. Then she asked to look at my card and ID. She gave my ID back to me and then swiped my card again. I figured it didn't go through the first time I swiped, but a couple seconds later, she swiped AGAIN. She gave me my receipt and again, I just figured it had only gone through the last time she swiped. Now I have a $1.49 charge on my online statement. I'm not going to call because I don't really care about a dollar overcharge but I'm just glad I didn't buy anything more expensive.. Be careful when swiping your card. Make sure your charges only go through once. Two stars because staff is somewhat friendly. read more

I get a lot of packages delivered. I live in Michigan and for some unknown reason, occasionally a package will be routed through the Ontario office. I have come to absolutely dread this. This is the only post office in the country where my package will sit untouched for 7 days at a time. I know the postal system is a mess these days but honestly, after reading some of the other reviews, they obviously have staffing problems here. This is the United States, how can this be allowed to continue? read more

Way to go Ontario PO another Fup! Wheres the alert my letter even arrived in Ontario? Because I NEVER GOT A CARD SAYING I HAD A LETTER WAITING UNDELIVERABLE! This doesnt even say it got to Ontario now its being returned to sender? Uneffingbelievable! read more

United States Postal Service - Post Offices Near Me - Ontario, California

salena one of the cashier reps is so damn rude!! i cannot believe this is type of person you have representing USPS, she was sighing so much and of course my box needed tape so she wanted to charge me extra for tape, which is so ridiculous that you guys charge for something so simple. i dislike this location soo much. y'all need better people there. read more

We have paid for the PO Box service for our Company for more than 36 years and the service has gotten worse and worse. Zero Customer Service skills, seems they can't be bothered. read more

USPS in Ontario,Calif is pathetic. I would rate it a zero if I could. Mail constantly misdelivered. I have submitted several complaints to no avail. I even went in personally to speak to the Manager who is in charge of the carriers at my address and all he had was excuses, he said he would speak to the carrier but I believe nothing was done as we continue to receive incorrect mail and packages. Just because it is a government job I guess they never give reprimands like ordinary business or after numerous complaints, or this person would have been fired by now. I have my mail scanned and sent to me daily and check the box on mail items not received and I hear nothing from them. What a joke they are, as nobody that works there has to answer to anyone. The United States Government needs to come down hard on them to correct the incompetance. read more

the worst post office, it never was go during my business time in ontario, the staff is rude, and prejudice.

Never answer their phones, extremely rude, and lost 3 of my packages from Amazon. I rather them not be my third party but I'm stuck with them. What do you expect from burnt out under paid employees I guess, but just because you're miserable in your job doesn't give you an excuse to mishandle someone else's mail. read more

Second time my package was not in or at mailbox like the postal service advised it was. This is pure laziness and when you try to contact them to make it right they are no help. read more

This is the worst post office ever!!! Idk why they even have phones because they just ring and ring all day long. They don't honor their pickup requests and their service sucks. They have lost multiple priority mail packages! This location should be closed and a complaint should be filed. DO NOT USE THEM!! read more