I went here today, 07/02/26 at about 11:45 am. The lady who I think is Hispanic was so nice and…read morefunny and helped me get the right envelope so I can mail it to my tenants. Her customer service and fun attitude is the best! Thank you for your help, your professionalism and brightening up my day! The young dude is cool too.

This has been my main post office as I have lived in Upland for 25 years now. Most of the time, I…read morehave gotten decent service here. Not the fastest, but good service when I can finally get up to the service counter. On this particular visit, service was good as I just purchased a book of stamps and got an important letter that I mailed out for a rebate. It was lunch time so it took a while as their was only 1 employee helping at the service counter. Don't they realize not good to take their lunches during lunch hours when most people come in at this busy time? Also a manager or another employee a male would ask if anyone needs help, but did doesn't service the counter? I know this is an issue from a while back, but I wouldn't ever do express passport service here as I paid more money to get my passport quicker and it never came! I had to go all the way out to the Federal building in LA to get it and that was a fiasco as well. Do you think this post office would refund me any money for the express not happening as well as the mail service not delivering it? Heck no! I almost missed my planned trip back then. I try to stay away from here let alone any post office if at all possible. I don't like writing stuff like this, but facts. Sad.

Thank you for the WONDERFUL CUSTOMER SERVICE I have Been coming here for so long. It's so…read moreconvenient and so much more safer than other locations. I really APPRECIATE the kindness and attentive staff. VIC and VIOLET have ALWAYS met my service requests. The Value of Customer Service is 5 Service Requested Quality Value

The clerk was very rude. I believe that she hates her job and needs to retire or be fired. I'm…read moregoing with private companys in the future. If I took the time to get her name, I would have. I just needed to go. She's the one that doesn't smile. That should tell you something.

Excellent service today this morning May 20 9:30 am a young gal waited on me and my wife helped us…read morewith getting our passports she helped us every step of the way so exceptionally polite and nice and patient she said she had not worked there for to long but she was spot on knew exactly what she was doing very efficient and very good customer service I'm old I think her name was Sandy but I'm probably wrong but we're never going to Chino we're going out of our way to come here where people are nice

While the staff are generally doing their best under the circumstances, the current systems are…read morefrequently experiencing technical issues, resulting in consistently long wait times. The absence of self-service stations would significantly alleviate the workload on staff. It is concerning that a post office operates with such inefficiency.

This postal service place is one of the fastest in my opinion. Big shout out to Katarina for…read morehelping me with my passport renewal. She was very patient, kind and explained the whys and hows. Couldn't have done it without her help. Passport photos also took less than 5 minutes. It is a bit of wait but considering every other postal service place I've been, it's quick.

People generally go to post offices for the sole purpose of sending or picking up mail. That makes…read moresense. But it doesn't mean post offices have to be boring or soulless looking. Therefore, I appreciate the simple but attractive architecture of the Claremont Post office. They have historic photos posted inside which are fun. It's neat to learn about the history of the places we kind of take for granted. Still my favorite post office to go to for postal services. Always excellent service even when it's super crowded.

Older facility but it has everything you need from a post office to include passport services…read more 5 star for the staff. I had an issue with receiving mail and the person in front made sure I was able to talk to the supervisor and she was really helpful. One week later my issue was resolved. Small but ample parking. I can see how this place can be full during the holidays when more people are shipping off more parcels.

They are marking my packages as delivered and I haven't received anything. They better get their…read moreshit together because it's annoying.

Once again I had a good experience here--the staff helped me choose the right shape and size box to…read moresend some randomly shaped and sized items as compactly as possible. They gave me all the shipping options and the process was very smooth. It was convenient to park in the short term designated spots in front, and I had no wait time at 3 p.m. on a Tuesday.

The service, quality and value in getting notarized was great. The kind spirited staff were…read moreefficient and professional that made me feel as ease in doing business here. Highly recommend this location to get notarized and other postal service needs met. Thank you!

This post office is conveniently located near my workplace in La Verne so I have at times dropped…read moreoff letters in the drive through mailboxes, or stopped quickly inside to use the self checkout machine to weigh a package or envelope, pay for postage and send it through the drop slot. Today I needed to pay for a medium sized priority mail box to send clothes to the east coast that my daughter forgot at home when she came to visit for spring break. I figured $22.95 was worth it when it was heavy items like jeans, shorts, skirt, etc; plus it comes with a tracking number; plus it'll get there by this Thursday. In any case, while I was prepping the box and labeling it, I observed Xuan and the male staff working beside her patiently answer questions for several customers ahead of me in line. I would like to thank them both for being kind to the people, and to thank Xuan for helping me so efficiently. You might say they were just doing their jobs, but I say kindness while doing one's job is not necessarily a given these days. So thank you!

The La Verne California usps is a disgrace. Their delivery attempt is worthless and plainly a…read morewaste of time. Very incompentent representatives. In any other industries, some of the representatives will get fired. Lastly, the management is just the same. The fish roats from the head.

This is probably the oldest Post Office in Ontario. Its bldg is a container and fully functional…read morelike a updated USPS office.

Jojo helped us with our passports for myself and my family. She is kind, helpful, goes through the…read morepaperwork smoothly. She never made us feel rushed and worked very efficiently. She is a true gem! Thanks for your help and kindness Jojo your attitude and smile are infectious.

We were customers of this business when Alex was at his worst. Then his sister took over. Sad to…read moresay nothing improved. We plan to give the new owner 3 months before we make a decision to return to this local business. I wish them the best of luck because it would be nice not having to drive two cities over for mail service. And no one wants to pay UPS prices.

This business has gone done hill since the older husband and wife owned it. Then some guy bought it…read moreand he he would always be at JD Allison's bar hugging a bar stool while slamming drinks. During covid me and two other family members had covid relief checks stolen from our p.o. boxes a total of 7 checks between three family members. Now the girl working in here works about 2 hours a day. Place is closed by noon and she has an attitude when you ask her why you can't access the business. The writing is on the wall. This place won't make it much longer.

I had a great experience at the United States Postal Service, thanks to Robert. He was…read moreprofessional, patient, and genuinely helpful throughout my visit. Robert took the time to answer my questions clearly and made sure everything was handled correctly, which really put me at ease. It's not every day you come across someone who goes the extra mile with such a positive attitude. Customer service like this makes a big difference--thank you, Robert, for making what could have been a routine errand a smooth and pleasant experience! God bless, Cedric

I actually needed my passport ASAP, like within a month. I purchased the quickest shipping option…read morefor my passport but before doing so I asked Christy for her thoughts and said didn't believe I needed expedited shipping. I banked on her and so glad I did. Received my passport a little over 3 weeks just in time for my trip. She saved me money. Thank you Christy!