Large easy to find post office in upland. There's a big parking lot, very friendly staff, and…read morealthough I was apprehensive about the long line (around lunch time)-- oh man, did this USPS surprise me with how fast and efficient they are. I typically wouldn't review a post office but because I was on a time crunch in between my work break-- I thought this might help someone else when selecting among the many local post office options. (Especially since I mail a lot of items and had such a bad experience recently at a location in South Pasadena so wanted to shout out this great one)

This has been my main post office as I have lived in Upland for 25 years now. Most of the time, I…read morehave gotten decent service here. Not the fastest, but good service when I can finally get up to the service counter. On this particular visit, service was good as I just purchased a book of stamps and got an important letter that I mailed out for a rebate. It was lunch time so it took a while as their was only 1 employee helping at the service counter. Don't they realize not good to take their lunches during lunch hours when most people come in at this busy time? Also a manager or another employee a male would ask if anyone needs help, but did doesn't service the counter? I know this is an issue from a while back, but I wouldn't ever do express passport service here as I paid more money to get my passport quicker and it never came! I had to go all the way out to the Federal building in LA to get it and that was a fiasco as well. Do you think this post office would refund me any money for the express not happening as well as the mail service not delivering it? Heck no! I almost missed my planned trip back then. I try to stay away from here let alone any post office if at all possible. I don't like writing stuff like this, but facts. Sad.

Thank you for the WONDERFUL CUSTOMER SERVICE I have Been coming here for so long. It's so…read moreconvenient and so much more safer than other locations. I really APPRECIATE the kindness and attentive staff. VIC and VIOLET have ALWAYS met my service requests. The Value of Customer Service is 5 Service Requested Quality Value

said internet was down and couldn't send my package waste of time like what do you mean you can't…read moretake packages because the internet is down.

Excellent service today this morning May 20 9:30 am a young gal waited on me and my wife helped us…read morewith getting our passports she helped us every step of the way so exceptionally polite and nice and patient she said she had not worked there for to long but she was spot on knew exactly what she was doing very efficient and very good customer service I'm old I think her name was Sandy but I'm probably wrong but we're never going to Chino we're going out of our way to come here where people are nice

While the staff are generally doing their best under the circumstances, the current systems are…read morefrequently experiencing technical issues, resulting in consistently long wait times. The absence of self-service stations would significantly alleviate the workload on staff. It is concerning that a post office operates with such inefficiency.

This postal service place is one of the fastest in my opinion. Big shout out to Katarina for…read morehelping me with my passport renewal. She was very patient, kind and explained the whys and hows. Couldn't have done it without her help. Passport photos also took less than 5 minutes. It is a bit of wait but considering every other postal service place I've been, it's quick.

People generally go to post offices for the sole purpose of sending or picking up mail. That makes…read moresense. But it doesn't mean post offices have to be boring or soulless looking. Therefore, I appreciate the simple but attractive architecture of the Claremont Post office. They have historic photos posted inside which are fun. It's neat to learn about the history of the places we kind of take for granted. Still my favorite post office to go to for postal services. Always excellent service even when it's super crowded.

Older facility but it has everything you need from a post office to include passport services…read more 5 star for the staff. I had an issue with receiving mail and the person in front made sure I was able to talk to the supervisor and she was really helpful. One week later my issue was resolved. Small but ample parking. I can see how this place can be full during the holidays when more people are shipping off more parcels.

I recently visited the USPS office for assistance with a passport application. My cousin had…read morepreviously filled out the form incorrectly, so I went in person to kindly ask for a new application so we could complete the process correctly. After waiting to be assisted, I approached the counter and was helped by a blonde clerk whose name I unfortunately did not get. From the beginning, she seemed bothered by my request and responded rudely, telling me that mistakes should not be made on the application. I completely understood that mistakes can delay the process, but I was simply asking for another form so we could correct it. She then told me that if mistakes are made, I would need to go online and print a new application myself. I explained that I had already tried searching for the form online but could not find the correct link, and I also let her know that I do not have access to a computer or printer. Despite this, she still seemed unwilling to help. Customer service should involve patience and understanding, especially when someone is respectfully asking for assistance. I left feeling dismissed and uncomfortable rather than helped.

Once again I had a good experience here--the staff helped me choose the right shape and size box to…read moresend some randomly shaped and sized items as compactly as possible. They gave me all the shipping options and the process was very smooth. It was convenient to park in the short term designated spots in front, and I had no wait time at 3 p.m. on a Tuesday.

The service, quality and value in getting notarized was great. The kind spirited staff were…read moreefficient and professional that made me feel as ease in doing business here. Highly recommend this location to get notarized and other postal service needs met. Thank you!

This post office is conveniently located near my workplace in La Verne so I have at times dropped…read moreoff letters in the drive through mailboxes, or stopped quickly inside to use the self checkout machine to weigh a package or envelope, pay for postage and send it through the drop slot. Today I needed to pay for a medium sized priority mail box to send clothes to the east coast that my daughter forgot at home when she came to visit for spring break. I figured $22.95 was worth it when it was heavy items like jeans, shorts, skirt, etc; plus it comes with a tracking number; plus it'll get there by this Thursday. In any case, while I was prepping the box and labeling it, I observed Xuan and the male staff working beside her patiently answer questions for several customers ahead of me in line. I would like to thank them both for being kind to the people, and to thank Xuan for helping me so efficiently. You might say they were just doing their jobs, but I say kindness while doing one's job is not necessarily a given these days. So thank you!

I have always had terrible experiences here but this last visit was my last straw. They are just SO…read morerude to you here it's ridiculous it's like every single worker just hates their life and their job !! Just drive to the San Dimas one they're so sweet and will actually help you ! Idk how Frank is still employed after so many reviews about him so that just goes to show what kind of business this is. They don't care about trying to help you and they won't do any extra steps for you. The Asian lady that works there refused to scan my package when it was a prepaid label but I went to the SD location and they took my package right away and even scanned the label to make sure I was good which the other lady refused to do ! Just don't go here go to San Dimas

This is probably the oldest Post Office in Ontario. Its bldg is a container and fully functional…read morelike a updated USPS office.

Jojo helped us with our passports for myself and my family. She is kind, helpful, goes through the…read morepaperwork smoothly. She never made us feel rushed and worked very efficiently. She is a true gem! Thanks for your help and kindness Jojo your attitude and smile are infectious.

This business has gone done hill since the older husband and wife owned it. Then some guy bought it…read moreand he he would always be at JD Allison's bar hugging a bar stool while slamming drinks. During covid me and two other family members had covid relief checks stolen from our p.o. boxes a total of 7 checks between three family members. Now the girl working in here works about 2 hours a day. Place is closed by noon and she has an attitude when you ask her why you can't access the business. The writing is on the wall. This place won't make it much longer.

This business is almost NEVER OPEN! And she doesn't seem to care…read more Businesses need to get their mail 6days a week, but it's a guessing game with this owner when and if she'll be open. The previous owner had it open 6 days a week; 7am-5pm Mon-Fri, 7 am to 1pm on Saturdays.

I had a great experience at the United States Postal Service, thanks to Robert. He was…read moreprofessional, patient, and genuinely helpful throughout my visit. Robert took the time to answer my questions clearly and made sure everything was handled correctly, which really put me at ease. It's not every day you come across someone who goes the extra mile with such a positive attitude. Customer service like this makes a big difference--thank you, Robert, for making what could have been a routine errand a smooth and pleasant experience! God bless, Cedric

I actually needed my passport ASAP, like within a month. I purchased the quickest shipping option…read morefor my passport but before doing so I asked Christy for her thoughts and said didn't believe I needed expedited shipping. I banked on her and so glad I did. Received my passport a little over 3 weeks just in time for my trip. She saved me money. Thank you Christy!