Steven's the best!!…read more He made my company's experience super efficient, quick, and cost friendly. We had multiple different prints and dimensions to create, and he was able to provide everything I needed both smoothly and stress free! Super friendly on call and in person, and was able to quickly get my project complete within less than a day.

I am happy for so far, dropping off my packages with receipt always, no issues. I get my receipt…read morealways without even asking.

I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

I hate adding to the negative reviews of a local business, but the only reason I continue coming…read moreback is because it's the closest and most convenient UPS location for Amazon returns. Unfortunately, the customer service consistently falls short. The employee that so many other reviewers mention is, without question, the biggest issue. His behavior is difficult to tolerate. I've personally witnessed him use his position to be petty and unnecessarily confrontational with customers. He insists people do things "his way" because "it's his store" and has even threatened to refuse service over minor issues. Meanwhile, he'll casually chat with customers while a long line forms and people are visibly frustrated by the wait. The arrogance and inflated sense of authority make what should be a quick errand unnecessarily unpleasant. I've seen this happen multiple times. Just yesterday, I watched him manipulate a customer in front of everyone in line. It was uncomfortable to witness and completely unprofessional. It's disappointing because the location is convenient, but experiences like these make people think twice about coming back.

Great service at this location. I havent been in quite a long time. The owner remembered me and…read more helped me get my mail i had there for quite a while. I have been using their virtual mail system for my business since 2019. The price is fairly reasonable and hasn't gone up too much since.

Quick and easy drop off if you already have a label. I was able to get in and out faster than I…read morehad thought because the person saw that I already had a label even though they were helping someone else at the same time. I can't really speak to value as I only needed to drop off a package that already had a label from my company, they seemed to be trying to recommend cheaper options to the lady in front of me though. They offer all mail services, so you can choose the option that works best for you or that is cheapest. You just have to ask what your other options are. The person behind the desk is pretty knowledgeable and suggests options based on weight and tracking availability for the package. I was thoroughly surprised that he was trying to suggest options.

I very much appreciate this UPS store, and feel that it's one of the better ones in the area!…read more We've been here primarily to 1) ship out UPS packages that we already had a label for, or 2) Amazon returns. Both have been pretty quick for us to complete, since they just need to scan and print out the receipt. For Amazon returns, they now have a kiosk area where you scan your return, package it yourself, slap a label on it, and then deposit it into the out box. Staff has been great, no issues!

UPS is a better option for us as far as pricing goes. USPS prices are absurd. We love the friendly…read moresmiles and the owners are always so kind. I've used them for Amazon returns, mailing packages to our college kid, and printing needs. My only NEGATIVE is that I once used their service to drop off a small USPS package (they have a drop box that's picked up daily). This package was a $40 baseball card my husband sold. Needless to say, the card never made it out of that UPS store. So, either a UPS employee took it or USPS stole it during pickup. We have not dropped off a card there since. All other services are good.

Very clean place. I had hard time to print my book due to its oversized dimension, but the lady…read more(Joey)helped me to get it done. Very friendly and so helpful. I'm glad to stop by at this specific location. Thank you Joe for your great help!

Excellent customer service from everyone but Israel help me a lot. Thank you answer all…read moreMy question an help me carry my box. Thank you

Walked in to have something notarized. Didn't have to wait to long and there are so many things in…read morethe store you can browse around. Marion was so nice and very helpful.

Check in for 15% off ( excludes notary services and live scan)…read more I had a pretty good experience here this morning. I needed to get a couple of services done. One service was passport photos. I went to the back with Marian to get the photo captured but she said there was a shadow because of the poor lighting. She suggested I just get a refund and go elsewhere like Walgreens for the photos. I agreed because I didn't want my photos to be rejected. There was 2 ladies working including the one helping me. A man had come in with a package but he was not able to be helped in time (he probably waited 10 minutes) so he walked out. I heard the other worker say their coworker was going to be late because her dr appointment was in OC. Overall my experience here was fine and convenient. I think I got here at a good time (9:45 am) when it wasn't busy. I may have not had time to wait otherwise since they were low in staff this morning.

This is probably the best UPS store ! I go here often for…read morereturns and feel bad when I have so many packages but every worker here is FAST and efficient. Super friendly too. Love how clean it is here and it's just always you're in and out.

This is my favorite UPS it's nearby and the clerks are friendly & willing to assist youread more

I am happy with the service provided from this location. If i lived closer I'd go more often for my…read morebusiness needs. Bryan help out for my printing, and speedy service. Check them out.

They're polite, but some charges are silly and need to be disclosed first before processing. I…read moreemailed a 3 page black and white document to print, then said I have to also pay a "computer fee" along with the high cost to print each page. When I asked about it, there was zero explanation because really everyone knows that's nonsense and how can anyone explain silliness. At the very least, they need to disclose the extra made-up charges and fees that aren't assumed by the customer. That's a real good way to break trust. I will never do business there again. I don't like charges that take advantage of people no matter how big or small. It's too bad.