Super rude lady at the front that does not know how to politely answer simple questions. She needs to be relocated.

This has been my main post office as I have lived in Upland for 25 years now. Most of the time, I have gotten decent service here. Not the fastest, but good service when I can finally get up to the service counter. On this particular visit, service was good as I just purchased a book of stamps and got an important letter that I mailed out for a rebate. It was lunch time so it took a while as their was only 1 employee helping at the service counter. Don't they realize not good to take their lunches during lunch hours when most people come in at this busy time? Also a manager or another employee a male would ask if anyone needs help, but did doesn't service the counter? I know this is an issue from a while back, but I wouldn't ever do express passport service here as I paid more money to get my passport quicker and it never came! I had to go all the way out to the Federal building in LA to get it and that was a fiasco as well. Do you think this post office would refund me any money for the express not happening as well as the mail service not delivering it? Heck no! I almost missed my planned trip back then. I try to stay away from here let alone any post office if at all possible. I don't like writing stuff like this, but facts. Sad. read more

I went here today, 07/02/26 at about 11:45 am. The lady who I think is Hispanic was so nice and funny and helped me get the right envelope so I can mail it to my tenants. Her customer service and fun attitude is the best! Thank you for your help, your professionalism and brightening up my day! The young dude is cool too. read more

-5 start Good luck trying to contact this place, they will ignore your calls, had an issue with my delivery and the address listed was trying to call them to ask them to hold the package for me to pick it up and can't get in touch with anyone, this place sucks read more

Wish I filled give zero stars. Don't come here unless you're prepared to wait for at least 45 mins. Line will always be out the door. Can't believe these ppl actually get your mail to where it needs to go. Incompetent is wayyyy to mild of a word read more

Management. please talk to your worker. she's the rudest lady I have ever encountered. she needs to be let go as she hates her job so much and does not want to be there. she was working today around 1:45 pm. The gentleman next to her was so helpful and i even expressed the great customer service he gave out. Everysingle time we walk in to this post office she never fails at being disrespectful, rude and lazy ! i am not the person to leave reviews but she is just horrible. read more

There's a lady around 50-60 years old and is Hispanic. She is very rude and someone in management needs to talk to her. Not only to myself but the way she responds to people and her demeanor is not okay. She doesn't want to help nor be there. It's like if you hate your job that much..LEAVE. The gentleman next to her was really sweet and helpful as he attended to me while I was walking away while he was only supposed to be working for the passports line. It's people like him who make the job and experience great for other people. Overall the lady needs a check in or a vacation. read more

The Lady gives a good personality and she fixes The Coffee to your liking, please come, I made this my hanging place for everyday.

This post off is hit or miss , same with the workers on how much they wanna help you or the next customer . May be based on regulars or not . Usually very quick here , and also some times busy . Depends on the day and time as well . read more

The passport department is amazing! Went to get my son's passport. The process was smooth and the staff was very friendly and helpful. There are posters with very simple and easy information to understand directions. I highly recommend you come here for your passport services. read more

Large easy to find post office in upland. There's a big parking lot, very friendly staff, and although I was apprehensive about the long line (around lunch time)-- oh man, did this USPS surprise me with how fast and efficient they are. I typically wouldn't review a post office but because I was on a time crunch in between my work break-- I thought this might help someone else when selecting among the many local post office options. (Especially since I mail a lot of items and had such a bad experience recently at a location in South Pasadena so wanted to shout out this great one) read more

The lines are long so plan accordingly. It can be slow based on the needs of the costumer. The prices for the USPS continue to rise as has everything else. The employees are nice and helpful. read more

I have always loved this "hometown" style postoffice since I moved here to Upland. But, now I really love love love it even more because they finally got a drive-thru , drop off your mail right behind the building on 3rd st......now I don't have to bother parking just to drop off one or two letters for mailing! Thank you USPS ! that a GREAT idea!! read more

Finally decided to get my passport. I made an online appointment. First visit to this post office. During this time of day, there was only 3 other customers The entire process took less than 20 minutes. I was pleasantly surprised. I did have all my documents ready. I would like to thank Eddie for his fast and efficient service today! He was fast, friendly and professional. Quite the unexpected experience. From all that we hear about going to the post office read more

US Post Office - Outside Entrance. Parking Lot - Post Offices Near Me - Upland, California

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Does not allow to print pre-paid labels. They make you go to the library to print it out. Poor quality service, did not show any consideration to the customer. read more

Such great customer service and professionalism that I encounter today when I spoke with supervisor Graine Gonzaga. He was very understanding regarding my situation and was happy to assist us with such care. Couldn't be more satisfied with such wonderful customer service they came from him. read more

Have not been to the post office in a very long time. I actually was dreading going. Arrives to a long line that seem to move fast . My turn came up and Nadine ( I hope I spelt that correct) help me. I did an address change and sent an over night package. He was amazing. Helped answer questions and made it a very pleasant experience Thank You Very Much Nadine read more

I've been reducing a lot of my personal collection and have been running to this post office to ship my items. I would prepaid the labels online and then come here to wait in line for a scanned drop off receipt. The shipping costs are reasonable when you use your own boxes versus using there flat fee boxes. Every time that I have come here the staff been friendly, respectful, and helpful. A week ago, I had drop off an item at the drop off bin without a scanned receipt and I noticed it hasn't been scanned for a few days. I asked the rep the status. She ensured me that it was already shipped out of there office and should expect a scan soon or upon delivery. A day later, the scan was updated. The rep didn't hesitate to help me and was professional the whole time when I was worried about the package not being scanned. I was relieved after seeing an updated tracking because when an item is insured and end up being lost without any initial scan, you wouldn't be able to file a claim on it. That is why I have been trying to make sure to get it scanned every time, but some days can't since they would have a very long line. I wouldn't think it would've been an issue here since no issue have occurred so far. There are decent amount of parking in the lot and you can park on the side street too. read more

For the past few months, I have had several packages that the tracking number states "delivered" yet were not in my mailbox. Today, one of my packages stated it was delivered and signed for by my neighbor (delivered to wrong address). When I went over to ask my neighbor she stated that no USPS person came to her door to deliver any package and she didn't sign for anything. If anyone else is experiencing similar issues with the Upland Post Office PLEASE reply as I am gathering information. Thank you! read more

They lost 3 of my packages in the last 3 months. There is no accountability, they didn't even scan my packages. What am I paying for tracking for??? Last time i mail from here. They have 1 job to to and are a bunch of incompetent government workers thst don't care what happens to your package and always deflect blame to everyone else except them. $3000 in merchandise lost! Not only do they disrupt your business and make you look bad in front of your customers, but they cost you tons of money and you can't sue them!!!! read more

CAUTION using this post office for your packages!!!! especially from over seas !! do not route your packages through upland usps ..two delivery dates? DELIVERED ON NOV 25 but how did they try again on DEC 12 if its delivered!???? the delivery driver will mark you package as delivered and steal it!!!! all the workers are in on it! THEY LIE and MISINFORM you.. again my package was marked as delivered when it was not! and i could not get a refund or locate where my package went after i tried to pick it up.. they never answer the phone either i called countless times! read more

US Post Office - Post Offices Near Me - Upland, California

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Dorothy is the rudest woman I have ever encountered. She has the biggest chip on her shoulder. The manager needs to train her on customer service. I am an upland resident and that behavior is unacceptable! read more

Do not use this post office if you can help it. They mysteriously lose our packages every time we buy something online and it's routed through Upland post office. If you buy something online or your loved ones send you something in the mail and it's routed through Upland PO good luck to you! read more

This is my hometown Post Office and I am proud of it! It is pretty large inside, is easily accessible from Arrow Hwy, and I've never had an issue with customer service. They always have several "windows" open and the line moves pretty quickly. They have a few self-help machines for easy transactions and the employees are always friendly and knowledgeable to answer any questions you have about postage, package tracking, etc. They do have PO Boxes available to rent and you can purchase / order U.S. passports here as well. There is a lot of parking in a decent-sized lot in front and street parking if you're ever in dire need. Beware of posted hours (and respect them) and you shouldn't have a problem coming here. read more

Lazy and rude workers here. I'd rather drive a couple miles further to go to a different post office.

The customer service is horrible. I went to get help with a package that said it had insufficient address and the clerk told me it was sent back. The clerk didn't even go check in the back. When I spoke to the supervisor, he found it right away. The clerks are rude and lazy. read more

I called this post office yesterday and shared my predicament with a gentleman who answered the phone. I let him know the apartment parcel locker my package was put in would not open and there was a personable cake Inside . The gentleman was very nice and told me someone would contact me to assist by the following morning . No one called. When I called back to follow up at noon the next day a very rude woman answered. Told me I needed to call another post office. Offered no help to follow up with the previous man I'd spoken with nor cared for help me with any resolution. Not only would it have been nice to know the day before that I needed to call a completely different office but I could have done without the rudeness and shortness when I'm already dealing with a frustrating situation. Absolutely poor customer service read more

Sherice was so so helpful and so kind! She got me boxes from the back since the size i needed was out in the front area and she really went above and beyond helping me tape up my boxes. Can't recommend this post office enough, much better than the one on Amythest (they have issues printing PR codes), quicker service and kinder employees! read more

Can I go negative 100 stars on this one. Wow....civil servants are not civil and this is such a bad post office. There was a blonde woman who works there with glasses that had a nasty attitude. I didn't get her name, but hope she reads this review. I went in to mail a certified letter because we were in the area for the day and wanted to send out. They had the green return slips at the self-service desk but not the label part that has the number. I went over and NICELY asked her if she had some because they weren't there. She said only how many do you need? I said one but I can put them out there. She said I said how many do YOU need? What the.....! I heard you lady, but I was being nice so you didn't have to get up and put them out. Here only reply was that they were limited on the supply....what? Aren't they yours? You don't get them from Walmart...why are you limited? Are people taking them to paper their walls at home? So after that I went to the self-service machine to get the postage...another problem. I have used them before so I know what to do, but after I get it paid for no postage comes out. I went over and had to wait in line and the surly blonde didn't want to take me so I talked to the other woman there. She said there was nothing she could do. Which I kindly explained that she needed to do something or print me another postage for what I paid for and then she finally huffed and walked out to the machine....put her acrylic nails up in slots for the postage and dug it out where it was stuck. I guess she was aware this was a problem but no one cared to fix it. Thank you acrylic nail worker and surly blonde for making this such a pleasant experience. Yelp 2018 Challenge (31 of 100) read more

This place is run by a lazy and incompetent people. Set an appointment for passport services and arrived 30 minutes early. Asked them where to check in and they said just wait for my appointment. Waited 30 minutes and they let us know the person in charge of passports just went on their lunch. read more

Easy in and out unless it is crowded. The post office workers were nice and polite . Parking is limited, so don't be in a rush.

This is my post office...and unfortunately its run / managed okay. It could be better and I am thankful it isnt any worse. Wish at times they would staff the counters at 100 percent at peak times. Lines do get long... in many cases its due to only 1 or 2 folks staffing the counters. Also the layout of the area could be more conducive to a good flow...they have way too many things in the main lobby. Since they are locking up at night now, they could move some of the stuff out of there to other parts of the post office. There is also a useless booth in the larger area that just takes up space. They should take that out and use that wasted space. I understand why they took away the drive by mailboxes, but man it was nice when they were there, they were so useful. Unfortunately, as usual we make adjustments for the majority to address the bad behavior done by a small group of bad people. We make the majority suffer...for their bad behavior. Outside of that...my personal opinion...PO needs to reinvent themselves...incorporate some innovation, otherwise they are just going to be continue to be a money pit that gets worse over time. read more

Stolen package. I ordered a jumbo Bluey Pillow Pet back in Nov. it is now Dec. tracking shows DHL delivered my package to USPS on Arrow on Nov 13 @ 7:29am, out for delivery at 7:40am, and THEN marked "return to sender" at 10:48am. Yet the package never made it back to the company. Why was my package returned. It's all a scam. The post office workers are stealing our packages. read more

I've received good service here 5 times out of 10. The USPS has had a lot of cuts in funding, but there are still some nice people here. Hopefully it stay like that, or even improve. read more

US Post Office - Post Offices Near Me - Upland, California

Worst post office I have ever had the displeasure of having to deal with on a daily basis. This post office has lost or misplaced my packages 4 times in a row, 2 of which happen in the same month not even one week apart. I have complained and it's like they can't comprehend how To do their job competently. I asked them to do something about the mail carrier but they try to lie and blame on theft to avoid remove themselves of the responsibility of telling me where exactly my package was. this one supervisor "Gonzaga Graime R " is a weasel blamed it on a theft that was never alerted to me until a day after I had told him that No theft was alerted to us on our community. He has done nothing to help me. this post office is the worst one I've ever had to deal with. anyone who has lost mail to this post office File a complaint so that hopefully there can be an investigation launched into this place read more

The postal carrier on my route left a parcel key in my mailbox for a box that was opened when I picked up my mail.... On that Sunday I put the key back in my mailbox with a note to the carrier that the box was open and I did not get my "pkg". On Monday I had a discussion with the postal carrier who held the key I put in my mailbox with my note while I explained the key left was for a box that was open when I picked up my mail Sunday and all she said was she was not the carrier the day of delivery and was sorry. I submitted an online inquiry to the post office and they replied the package was left in the box and that there are NOT 2 keys for the same box. I was LEFT a key for a box that already had a key hanging from the door and which the postal carrier could see not to mention she took the key from my box when I pointed it out to her, holding the key and my note saying she was sorry I did not get my pkg. Now the USPS (Upland, CA) responds that my Pkg was delivered and there are not 2 keys so did I imagine the key and empty lock box? Did I speak to a phantom postal carrier too? Apparently so because the supervisor basically called me a liar saying the pkg was delivered so the merchant will not credit or send me a replacement and the USPS takes NO RESPONSIBILITY!! I will NEVER use the USPS for delivery of merchandise I purchase online, it's UPS, FEDEX, AMAZON or go to the store for me!!!! Horrible customer service and no culpability even thought their own carrier held the key and saw I did not receive my pkg. Once the box is opened, you cannot remove the key so how was I able to give the key back and still receive a pkg?? Who's the liar here???? read more

I was mad that my package wasn't delivered, but what made me write the review is the lack of professionalism on the upland USPS customer service rep. I was notified that my package was delivered to my front door step. I have a ring doorbell camera so I was able to see that nothing was delivered. I contacted the main USPS hotline and that was great she did a very nice job. However, it was when I reached out to uplands post office the next day that things went bad. I was told that they would look into it and that they would leave a message for the carrier on my route. Later in the day, I was contacted by phone that my package was delivered to the wrong address and that they sent a carrier to go retrieve it and deliver it. Still didn't receive anything. Finally, now on the fourth day I call back. They guys I spoke to was the same guy who told me that they had delivered it to the wrong address. He then told me that they went to the house and the people said they never received anything. I asked why I wasn't contacted with this update and he said "I'm sorry I didn't have your contact information" he had literally called me the day before. I told him that and he responded with "I'm sorry I had gotten rid of your contact information". It's bad enough they delivered my package to the wrong address, but it's worse that my contact information had been thrown out. read more

This is a very sincere thank you to one of the employees at the Upland Post Office, Sherice! She went well beyond expectations after I left items at the building. She did research to determine my identity and mailing address. She then returned the items to me via mail. Without her help, I would have spent hours trying deal with having lost those items. Once again, thanks Sherice for your professionalism and diligence in getting my items returned. See you next Post Office visit. read more

Friendly customer service, Sherice is very helpful and efficient always works efficiently!

You can never talk to anybody. The carrier comes to deliver the route and doesn't deliver half of the street and they are always issues with getting mail delivered. Now they have new people and they have no idea what they are doing. They fumble around with their mail at their truck trying to organize it, and walk back-and-forth and drive back-and-forth on the street . Maybe some training would be good We just won our mail delivered when we see the carrier right in front of our house and they drive away read more