Exceptional customer service and a convenient DMV office. Not much of a wait and comfortable seating. Ample parking. read more

AAA Pasadena Insurance and Member Services - Home & Rental Insurance Near Me - Pasadena, California

Plenty of parking in private lot. Plenty of staff to assist with needs. Checking at front desk take a seat and within minutes you're being helped and out the door in no time. They only take credit card, cash or check. read more

I needed to transfer my deceased brother's car title to me and the DMV website was confusing. I really didn't want to go in person to a DMV office so a friend suggested AAA. I went on a Saturday at 9am and left 30min later, completing the title transfer process. I want to thank and commend Tony Nguyen who assisted me with this process. He was efficient and professional and made everything painless and easy. I had been putting off this task bc of the seeming complexity of it but AAA came through and I can't say THANK YOU enough. Thank you Tony and AAA! read more

Everything went well ! Immediately when the doors opened all windows were ready to start helping the customers. I stood approximately 5 minutes before I got called to a open window mond you there were 6 people in front of me. Don't remember the young lady that helped me but she too much help and very pleasant to speak to, BRAVO Pasadena Branch BRAVO read more

Pat Riley was fast and efficient despite me forgetting I speak English. I forgot the female receptionists name but she was great too.

This review is for agent Mark Young and Insurance Business Manager, Conley Jones. Agent Mark Young called me in January 2024 to let me know my renters policy was cancelled in December 2023 because my husband was not listed on the policy, like our auto insurance. - To my knowledge, Mark was aware my husband was NOT on the policy or ineligible, which is the reason for the cancellation. - I was forthright with Mark and told him my husband is ineligible for an AAA renters policy because he opened a claim in the last 5 years with another insurer. - Mark suggested signing me up for a new policy and declaring my status as "single," which he stated "shouldn't be a problem." I immediately email his manager, Conley Jones, because it seemed suspicious, like Mark deliberately signed me into a new policy for commission knowing my account could get flagged. Mark originally called me to inform me of my previously cancelled policy and why, so it wasn't as if he didn't know what could happen next. Conley emails me back to say Mark was talked to and that they'd look into it. Notice of cancellation was received less than a month after signing a new policy because of "insufficient information." I called customer service and they found that it was cancelled because Mark changed my status to single, while my husband was "married," on our auto policy. Mark's manager Conley did not respond with additional information via email. I have called their work phone numbers everyday since receiving the notice but no answer each time, so I finally left a voicemail today. I believe I have had my renters policy removed and and new one written 3 times in total, twice for auto, due to the egregious cold-calling nature of agents desperate to sign me into a new policy without knowing their company's own criteria for eligibility and underwriting. I switched to AAA around September/October 2023, so not even 6 months and all this has happened. The benefits don't outweigh the inability to protect one's coverage. read more

AAA has gone down. They used to be a great service that you could call when you were in need. I needed a car towed after hours. I wasn't with the vehicle but it was my car. I called and was told they would make aa concession this one time since I was on the insurance. The tow person they sent out wouldn't tow the car because AAA representative didn't put it in the notes I wouldn't be there and that they were making a concession. I asked the representative if I needed to go out and she said no it was fine. I called back and they fixed it supposedly then once again the same thing. I ended up called back again as I drove to the site and they finally sent someone out the handled the situation. But this was going on from 10:30 to 3am. Insanity! Very long night of craziness. I'm not happy with AAA. You have changed from the great company you were before to this thing you are now. Oh and lets not forget about their phone system. I couldn't figure out how to get through to speak with someone without making a new claim. What happened to a live representative that you could talk to without having to jump through hoops. read more

The staff. Full stop. They explain, in detail while guiding you. Won't deal with any other AAA locations

AAA can help with a car sale if you ever sell on your own. If you are the buyer all you need is the title of the car and a smog check notice within 90 days of purchase. You'll also pay a transfer fee and sales tax if applicable. They'll handle all the paperwork which is nice because doing it online can have a bunch of snags and it was hard to even tell if we had made any progress. read more

When did this office evolve to the US Postal Service? During the pandemic their service was quicker. I'm here on a Tuesday early afternoon & was 20 minute wait time. They take their sweet time. read more

The customer service was very friendly, knowledgeable, efficient and made me feel at ease. Also it was quick and was able to be out much quicker than I expected. read more

Wonderful experience! Excellent, efficient, friendly and professional customer service! Thank you AAA for making it easy read more

I will ALWAYS go to AAA when I'm selling a car moving forward. No fuss, and best of all, I have zero worries of the transfer of ownership being completed. Plus they reminded me to do the "Release of ownership" online. Truly, a great experience! read more

If you don't have AAA insurance, you're playing Russian roulette it's not just about having your car towed. It's about all the services they provide travel notary maps. Everything you could possibly imagine for the traveler that and they're very very helpful. You can even pay for your auto registration. read more

Unfortunately, there is no zero star but that would have been a more accurate rating. I signed up for roadside assistance on Nov. 7 for the first time. It is now Dec. 1 and still no membership card. I have no idea where it's coming from but living 4 miles from the Pasadena office it could have crawled to me by now. Worse yet, I've called 3 times and was told it takes 7 to 10 business days. It's now been 18! Honestly, these people are asleep on the job. All I get is lip service. Two days ago I received several useless forms and no card was included. I placed my 4th call and wasn't given a timeline as to when my needs would be met. No one can commit, no one takes responsibility. Does anyone pay attention to what they are doing? Or do they perform their tasks (which are part of their job and WHY they are paid a salary) while watching movies on their phone? The worst customer service I've ever encountered and all this from a national organization. read more