Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Alison is amazing. Truly worked wonders to find me the best possible option for my individual…read morehealth insurance plan. I have referred several friends to Alison as well...and all have thanked me. Highly recommend!!!

Carlos and Alex were excellent. They guided me from start to finish, answered all my questions, and…read moremade sure I got the best options for my needs. I'm really glad I found them and would highly recommend them to anyone.

I've been with State Farm about 10 years now thanks to the helpful staff of Alex Amzoyan. They're…read morealways responsive and helpful when I need anything, especially when I purchased a new car last year and added another vehicle to my policy. I'm so glad I've stayed loyal all this time!

We are so grateful we found Annie and to have her as a resource for our future health insurance…read moreadventures. Navigating the labyrinth of insurance options as a family seeking coverage outside of a traditional employer path is a reliable headache, and we had never before felt like we were making a fully informed decision about what path and plan would actually be best for us -- because it's virtually impossible to do that with the way insurance info is essentially presented in a different language. Annie is the translator we've always wished we had. We will be relying on her knowledge and thoughtful guidance for every future insurance decision, and if you're in a similar scenario and finding yourself overwhelmed by the mess of insurance info in front of you, I'd strongly suggest reaching out to her to do the same, too.

Annie is phenomenal! She is knowledgeable and above all, an excellent communicator. I have been…read moreusing her brokerage services for my law firm group health insurance for two years now and I could not be happier. I highly recommend her. She is always so patient, quick to reply, and very organized. She's exactly what stellar customer service should be. 10/10 Annie!

Sam has been extremely helpful with setting up our coverage for our new automotive repair shop. As…read morea business owner himself, he was able to walk us through the process and explain how things work. He found us the best policy at a good price. He is a good communicator and provided updates and reached out regularly to keep us on track, which is much appreciated for us, being that we are busy with other tasks. I highly recommend giving them a try!

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

I received excellent service during my time here, and the staff were very accommodating throughout…read moremy visit. Thank you for the great experience.

Great experience! Fast and efficient! Clean and cool! Great staff! Recommend! They are reasonably…read morepriced!

Found them through Yelp. Reviews don't lie. They found best…read moreoption and explained everything very well. They are excellent in communication and they truly care! We will be definitely working with them in the future. Thanks Mel!

Everyone go see my agent Jion ! He is professional, knowledgeable and his customer service is…read moreamazing ! I highly recommend him for all of your insurance needs.

Today I had to come and renew health info with my sis and confirm about renewed health insurance…read more Vivian Huang helped us out! She recognized us from one of our visits a long time ago, which made us feel warm. Even though today was holiday, she was patiently helping us and making sure she answered all our question ! She also followed up and confirmed with me about my new Heath insurance payment info, to see if was processed and set up correctly. I'm always thankful to meet someone like her to help me on my insurance. As customers, we are a bit hesitant to ask questions but with agent like her, make things much easier !

Customer service keep changing phone line, no return phone call. Do not buy Health insurance in…read moreKCAL insurance Agency.

Wow just got of the phone with an assistant of Melissa, and just wow. Worst experience. I was just…read moretrying to get answers to some questions as living in California means an absurd amount of rules and regulations. This women was rude, didn't let me get a word in edgewise, and had an all around attitude. I'm sorry but I work way to hard to be treated like people living in tents on the side of the streets. I'm sorry 2 thumbs down. Thank you for the the bad feeling your employees left me with. Wish it were possible to not leave any stars period.

I made a number of changes to my home and auto policies this year... so many changes that I kinda…read morefelt bad for calling them so often! I mostly spoke with Winston, who's positive attitude and willingness to go the extra mile has really solidified my loyalty to Melissa's agency. There were two examples in particular that were impressive: First, when I added my wife to my auto policy, there was some trouble with keeping my "experienced driver" discount because she is from Japan and doesn't have a long history with an American drivers license. Winston worked with the underwriters and was able to convince them to let us keep the discount. Second, when I started the process of purchasing my condo, I called Winston to ask about a new policy even though our escrow closing date was still about a month away. He apparently made a note of the escrow closing date, and he called me that morning to setup my new policy. Buying a home was a stressful process, so it was nice to feel confident that my insurance was taken care of.