My Kenmore Dryer quit heating after close to 20 years. I called Universal Appliance and was called back by Jordan within 30 minutes. He was able to head out directly to my home where he diagnosed and replaced the heating element. Quick and efficient work and a fair price.. I highly recommend Universal Appliance Repair. read more

Technician contacted us 15 minutes before arrival to let us know he was enroute. He was well-trained, experienced, and had the necessary part with him to repair our gas oven. I strongly recommend this company based on our first experience with them. read more

Excellent customer service. Timely, honest and polite. It appears to be a good value for the service. We had them come out to look at her oven, which wasn't heating properly. They ran a bunch of tests and couldn't determine if it was the motherboard or the starter they suggested to replace the starter and see how that worked out, and then, if necessary, the motherboard, which was more costly, I felt this was good customer service, because they were looking out for our costs and didn't want to burden us with the replacement of both if it was only just one item as it turned out, we had a home warranty so we opted to have both items replaced instead of paying for a second service visit should we need to replace the motherboard. I highly recommend this company to anyone looking for this type of service. read more

Jordan at Universal Appliance Repair is the best appliance repairmen we have had in years. He is on time, keeps you informed of what is going on and is excellent at what he does. He repaired our dishwasher, but it only worked for about a week. He came back, checked out the new items and said, it would cost too much to repair and that he would refund our initial cost of the drain pump and check valve. We highly recommend him for any appliance repair. Phone number is (931) 200-7858 read more

Untrustworthy. Almost any other company would be better. Universal Repair is poorly run.

Jordan diagnosed the problem with our washer quickly and had the part replaced in a few days. He worked with our Amazon home warranty to make sure they got all the info to reimburse us for the repair. Prompt, friendly and professional. I will definitely use Universal Appliance Repair again. read more

Jordan and his assistant arrived on time and quickly diagnosed and repaired our dryer. I had called three other places and no one showed up! Reasonable rates with a six month guarantee. Need an appliance repaired, call Universal! read more

Initially, when I called Universal Appliance was to get a second opinion as to whether or not I needed to purchase a new stove as was stated by the first repairman I called(he didn't even take the stove apart; he just pushed the buttons). An appointment was made, and Jordan, an employee, arrived exactly on time. After taking the front panel apart, he informed me he could fix the stove with another control panel. He quoted me a price as well as the approximate time when it would take the part to come in. He stated he would call me when the part came in. Within the time frame he had quoted, Jordan called to say the part was in and schedule an appointment. I am happy to say the part saved me from purchasing, about $1400, a new stove. I am very impressed with this company! When an appointment is made, a repairman SHOWS UP! The serviceman, in this case Jordan, actually took the stove apart and made a professional deduction as to what was needed to repair it. This type of service is RARE today! The community is lucky to have them to call upon for repairs. read more

Best service experience since we moved here 5 years ago. Very fair prices, excellent job in diagnosing and fixing our problem. We won't be calling anyone else before we call Jordan to address future problems which invariably will come up. Outstanding repair service experience. read more